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Truly
Professional business calling and routing for mobile devices
(6)
Truly Pricing, Features, Reviews and Alternatives
Truly FAQs
Truly product overview
What is Truly?
Truly is an all-cellular business phone system that avoids many of the problems inherent in tradition phone and VoIP systems by using mobile carrier services directly to route calls to dedicated business phone numbers. The app acts as a unified system that facilitates professional phone services for sales teams and support departments alike. Working equally as ably on iOS and Android devices, Truly makes use of existing cellular services, with official support for AT&T, Sprint, T-Mobile, and Verizon wireless carriers.
Key benefits of using Truly
- Relieves office networks of high volume call traffic with uncompromised clarity.
- Adds click-to-call integration to popular CRM and helpdesk apps.
- Truly Wireless’s automated call-forwarding makes call routing more intelligent and efficient.
- Track, record, and share phone conversations from the Truly Wireless dashboard.
Typical customers
Platforms supported
Support options
Training options
Not sure about Truly? Compare it with a popular alternative
Starting from
65
/user
Per month
Starting from
35
Per month
Flat Rate
Truly pricing information
Value for money
4.0
/5
19
Starting from
65
/user
Per month
Pricing options
Value for money contenders
Truly features
Functionality
4.0
/5
19
Total features
54
10 categories
Most valued features by users
Functionality contenders
Truly users reviews
Overall Rating
3.8
/5
19
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.89/10
5
7
6
1
0
Kevin P.
Overall rating contenders
Jacob M.
Marketing and Advertising, 51-200 employees
Used daily for less than 6 months
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I use this frequently to contact vendors for pricing, I also occasionally use this for quick client calls.
I use this service on my phone and macbook pro for work, to contact vendors, clients and more. It allows me to use a company number rather than my personal. Everything works smoothly.
I have yet to find any bugs, or problems with the software on either OSX or IOS. So far seems great.
Kevin P.
Computer Software, 51-200 employees
Used daily for less than 6 months
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I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well.
For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce.
At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce.
Verified reviewer
Outsourcing/Offshoring, 201-500 employees
Used daily for 1-2 years
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Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly. The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support.
They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.
Wolf W.
Computer Software, 51-200 employees
Used daily for 1-2 years
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It was incredibly easy to use. The interface was very intuitive. You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well.
I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it.
Ian C.
Marketing and Advertising, 51-200 employees
Used daily for 1-2 years
Review source
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Work phones and power dials were the main use case. Can't complain, we just switched our entire sales tech stack.
The capabilities with SF.com syncing and the ease of connecting to a cell. Its not as expensive as others, but gets the job done.
Overall it gets the job done. Its a soft phone that works with SF. Can't complain too much about it!
Common Truly comparisons
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