Truly Pricing, Features, Reviews & Comparison of Alternatives


Professional business calling and routing for mobile devices

3.6/5 (10 reviews)

Truly overview

Truly is an all-cellular business phone system that avoids many of the problems inherent in tradition phone and VoIP systems by using mobile carrier services directly to route calls to dedicated business phone numbers. The app acts as a unified system that facilitates professional phone services for sales teams and support departments alike. Working equally as ably on iOS and Android devices, Truly makes use of existing cellular services, with official support for AT&T, Sprint, T-Mobile, and Verizon wireless carriers.

Truly works different from VoIP services. Whereas VoIP is dependent upon network bandwidth, Truly uses cellular service to receive calls. This provides near-landline call quality without the landline itself. Truly’s hosted voice network negates the need for a dedicated phone network in the office space and adds total mobility to telephony.

The built-in switchboard in Truly can manage up to seven simultaneous calls with full features, including call park, conferencing, and comprehensive routing. This duplicates all the traditional slate of private brand extension (PBX) phone services and put them in an entirely mobile environment.

In addition to call routing, Truly offers automated call forwarding, ring grouping, and call recording. Ring groups allow users to choose round robin and escalation schemes to create logical end-user experience for customers. The system also integrates CRM and helpdesk apps like Salesforce and Zendesk, respectively. Truly also integrates with email introduces click-to-call functionality to the with the browser help of Truly’s extension for Chrome. Click-to-call also works inside Gmail, facilitating streamlined integration between email and phone.

Truly features automatic recording of incoming calls, recording synchronization with CRM or helpdesk apps, and automated transcription of recorded calls. Truly shows relevant customer data (in screen pop-ups) during calls, based on call transcripts. During a call, users can review transcripts of early calls to better understand the evolution of the customer’s problem. Recorded calls can be retrieved later for quality review.

Truly users receive calls via dedicated local or toll free phone numbers. Numbers may be freely ported into and out of the system. Truly lets users set business hours to allow call routing only during those times when support or sales teams are available to field customer inquiries. A fully customizable API is also available in Truly, allowing the app to work with systems across various industries.


Starting from
Pricing options
Value for money
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Business size



United States, Australia, Canada, United Kingdom

Supported languages

Truly screenshot: Truly Wireless brings business calling to iOSTruly screenshot: Dialing inside TrulyTruly screenshot: Truly Wireless smart caller ID

Truly reviews

Value for money
Ease of use
Customer support
Kevin Patterson

I'm Throwing My Desk Phone Away!!!

Used daily for less than 6 months
Reviewed 2018-08-15
Review Source: Capterra

I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well. For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce.

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Truly is an easy user-friendly calling software. It's a nice app for a startup.

Used daily for 1-2 years
Reviewed 2018-07-06
Review Source: Capterra

Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly. The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support.

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Great bang for your buck. Could be better.

Used daily for 6-12 months
Reviewed 2019-04-07
Review Source: Capterra

Truly was incredibly easy to use. Basically no learning curve. Love that you can text from within it. Easy to merge calls from within it as well.

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Daniel Guadalupe

Phones without the phone provider - Decent Data as a call service software

Used daily for less than 6 months
Reviewed 2018-12-30
Review Source: Capterra

The ability to triage phone calls is great, but the best part of this software is the visual clarity we have on who/what/where/when phone calls are happening. Tracking calls, seeing who has called and how phone calls have gone is really the best feature hands down. We lose a lot of information when tracking calls prior being a small start-up, but with Truly we'll be able to expand really well with our phones.

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It is a simple tool to use to communicate internal and externally.

Used daily for 6-12 months
Reviewed 2018-03-08
Review Source: Capterra

The benefit I get from using this software is the ability to talk or chat with someone from Truly in case I have any issue and they help resolve the issue fast.What I most like is the ability to have 2 or maybe more lines connected in a conference. The ability to communicate internal and externally is awesome.

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Truly pricing

Starting from
Pricing options
View Pricing Plans

Connect: $20 per user, per month
Optimize: $45 per user, per month
Enterprise: Pricing available on request

Truly features

CRM Integration
Call Recording
Call Reporting
Call Routing
Call Transfer
SMS Integration

Activity Dashboard (64 other apps)
Automatic Notifications (51 other apps)
Call Monitoring (52 other apps)
Caller ID (58 other apps)
Chat (72 other apps)
Instant Messaging (55 other apps)
Live / Video Conferencing (50 other apps)
Monitoring (51 other apps)
Receiving (53 other apps)
Reporting & Statistics (56 other apps)
Third Party Integration (77 other apps)
Voice Mail (50 other apps)

Additional information for Truly

Key features of Truly

  • Computer Telephony
  • CRM Integration
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Reporting
  • Call Results
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Alerts
  • SMS Integration
  • Conferencing
  • Reporting
  • Email Integration
  • API
  • Customer Accounts
  • Service Level Management
  • Help Desk Integration
View All Features


- Brings landline-quality wireless calling with extensions and front desk to enterprises.
- Relieves office networks of high volume call traffic with uncompromised clarity.
- Adds click-to-call integration to popular CRM and helpdesk apps.
- Truly Wireless’s automated call-forwarding makes call routing more intelligent and efficient.
- Track, record, and share phone conversations from the Truly Wireless dashboard.