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Truly Pricing, Features, Reviews and Alternatives

Truly product overview

What is Truly?

Truly is an all-cellular business phone system that avoids many of the problems inherent in tradition phone and VoIP systems by using mobile carrier services directly to route calls to dedicated business phone numbers. The app acts as a unified system that facilitates professional phone services for sales teams and support departments alike. Working equally as ably on iOS and Android devices, Truly makes use of existing cellular services, with official support for AT&T, Sprint, T-Mobile, and Verizon wireless carriers.

Key benefits of using Truly

- Brings landline-quality wireless calling with extensions and front desk to enterprises.
- Relieves office networks of high volume call traffic with uncompromised clarity.
- Adds click-to-call integration to popular CRM and helpdesk apps.
- Truly Wireless’s automated call-forwarding makes call routing more intelligent and efficient.
- Track, record, and share phone conversations from the Truly Wireless dashboard.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Knowledge Base

24/7 (Live rep)

Phone Support

Training options

Live Online

Webinars

In Person

Documentation

Truly pricing information

Value for money

4.0

Starting from

/momonth

Per User

Pricing options

Free plan

Subscription

Free trial

Pricing range

Value for money contenders

Truly

Value for money

Truly features

Functionality

3.9

Total Features60 10 categories

Most valued features by users

Reporting/Analytics

API

Alerts/Notifications

Contact Management

Mobile Access

Call Recording

Video Conferencing

Access Controls/Permissions

Truly users reviews

Overall rating

3.8

Positive reviews

59%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.88/10

Rating distribution

Pros

Like the ease of dialing phone numbers that are on screen, being able to click into my salesforce account rather than search for a number for contact is so useful.

Kari T.

For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work.

Kevin P.

Very easy to learn how to use it and their support is amazing.

Paul K.

Cons

If you download the app on your phone. When you answer the call on your computer, it says missed call on my phone.

Paul K.

I dislike how you can re-route where the calls go because today someone (not sure who) re-routed all our calls to one specific person.

nadia p.

Often time very glitchy, dials twice at a time, sound cuts out randomly, delayed call/end buttons.

Avery G.

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Overall rating contenders

Truly

Overall rating

Talkdesk

Overall rating

Jacob M.

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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Use this for client and vendor calls

Reviewed 2 years ago

I use this frequently to contact vendors for pricing, I also occasionally use this for quick client calls.

Pros

I use this service on my phone and macbook pro for work, to contact vendors, clients and more. It allows me to use a company number rather than my personal. Everything works smoothly.

Cons

I have yet to find any bugs, or problems with the software on either OSX or IOS. So far seems great.

Kevin P.

Computer Software, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

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I'm Throwing My Desk Phone Away!!!

Reviewed 3 years ago

I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well.

Pros

For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce.

Cons

At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce.

Ian C.

Marketing and Advertising, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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Smile and Dial

Reviewed 2 months ago

Work phones and power dials were the main use case. Can't complain, we just switched our entire sales tech stack.

Pros

The capabilities with SF.com syncing and the ease of connecting to a cell. Its not as expensive as others, but gets the job done.

Cons

Overall it gets the job done. Its a soft phone that works with SF. Can't complain too much about it!

Anonymous Reviewer

Outsourcing/Offshoring, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend5/10

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Truly is an easy user-friendly calling software. It's a nice app for a startup.

Reviewed 3 years ago

Pros

Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly. The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support.

Cons

They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

Wolf W.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Share this review:

Really easy to use

Reviewed 2 years ago

Pros

It was incredibly easy to use. The interface was very intuitive. You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well.

Cons

I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it.

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