VICIdial vs TCN

RingEX

CXone Mpower

Five9

800.com

LiveVox

charles

Compare VICIdial and TCN based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tagging

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer Database

Customer History

Customizable Fields

Customizable Reports

Data Import/Export

Data Security

Email Management

Event Triggered Actions

FCC Compliance

File Transfer

For Sales Teams/Organizations

FTC Compliance

Inbound Call Center

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

On-Demand Recording

Outbound Call Center

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting & Statistics

Reporting/Analytics

Scheduled Recording

SMS Messaging

Text to Speech

Third-Party Integrations

Voice Mail

VoIP

VoIP Connection

VICIdial

Android

Linux

Web-based

Windows

iPad

iPhone

I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.

VP/CISO

If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.

It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.

IT Supervisor

Great Software, easy to use and it FREE!, its a great software to begin with in a call center.

Gerente de Servicio al Cliente Online

It's fully customizable which makes it really appealing, you can have different campaigns and different strategies to call. If you don't have too much money to invest, this is your best choice.

There are almost too many features. You can get lost in all of the configuration settings.

Innovations Manager

The most important feature I liked was the easy way to scale up.

VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.

IT Manager

Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.

Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.

This is overall the best dialer software on the market , we were about to try Five9, but when we compared.

Gerente de sucursal

Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.

Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.

I would recommend this software to all call centers on a budget.

Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.

Contact Center Consultant

Quite a lot of powerful features for an open source software.

Coordinator

Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.

Customer Service Agent

The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.

VICIdial screenshot: Built-in reporting options include the ability to run real time and summary reports, such as breakdowns on agent calling times per campaign

VICIdial screenshot: Web-based administration provides centralized access to a multi-lingual admin screen rich with system options

VICIdial screenshot: The system also facilitates the handling of customer website chat, via an existing website and administered through the agent's web screen

VICIdial screenshot: Example view of the agent screen showing the Outbound Customers Soundboard, with the ability to hotkey common phrases

VICIdial screenshot: Example of a forecasting report option, visualizing predicted campaign call performance and trends

VICIdial screenshot: Android app front page screenshot

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

LiveVox is a cloud-based contact center platform designed for small and medium businesses to automate customer support across channels, increase satisfaction rates and reduce churn. With its pre-integrated practical AI capabilities, it enables businesses offer 24/7 automated customer support across channels.

TCN Operator provides all the tools you need to stay compliant, optimize customer service and take your contact center to the next level. But that’s not all – TCN is priced on a pay-per-use basis, so you save money by only paying for what you need and avoid getting locked into a service contract.


Automated Notices

Automated Scheduling

Client Management

Collection Agencies

Compliance Management

Credit Card Processing

Customizable Templates

Dashboard

Electronic Payments

Employee Scheduling

For Call Centers

In-House Collections

Labor Forecasting

Multiple User Accounts

Payment Collection

Real-Time Updates

Search/Filter

Template Management

Workflow Management

Workforce Management

Dialer Administrator

The ability to schedule campaigns and automations directly from the List Manager offers a strategic versatility that is, unequivocally, a competitive advantage.

CPAS SR Rep

I seem to be a good System and I like a lot of the features like the Paused button where I can pause when I am on a call or break, lunch, meeting or training.

A significant limitation is the inability to generate and download reports directly from the Backoffice Tool, which currently impedes workflow efficiency.

I like how easy TCN is to use, both for administration and for agents who are dialing. They have great customer support.

Manager, IT Systems & Development

Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on.

They have a solution for just about everything you can think of. The pricing is good as well.

Audience Development Manager

I love how I can program an autodialer to communicate with my subscribers. It's easy and straightforward.

Customer Service is terrible. I have had multiple breakdowns and glitches.

Collections Manager

The ability to make adjustments to many of the individual call center items myself, without needing to reach out to TCN. Assistance is generally quick and responsive.

Effective & Easy to Use Hosted Dialer with Great Support.

office manager

I cant think of anything that i dislike about this product.

Chief Operations Officer and Compliance Officer

Very good product and integrates with our software platform.

Operations Team Leader

Overall it is very good tool for the management  to track agents , calls and data.

Referral Coordinator

Calls coming through to patients as SPAM call.

president

The support staff at TCN is amazing and are always available to assist with any problems or issues.

Telecom Director

TCN is very easy to use, the agent interface is easy to maneuver through and quickly train the agents on.

DGM - Resource planning

Worth the price for the dailer segment, adherence to compliance.

President

TCN provides us with all of the functionality we need to support our clients and integrates well with the CRM solution we are using.

TCN screenshot: List Management Services eliminates manual entry with automated, error-free data processing, streamlining your contact list management.

TCN screenshot: Tracks real-time agent activity against scheduled shifts to ensure staffing requirements are met and operational efficiency is maintained.

TCN screenshot: An advanced, modern Workforce Management interface offering robust tools for complex shift bidding, scheduling and labor optimization.



TCN screenshot: Allows agents to send and receive SMS messages, providing a convenient, mobile-friendly channel for customer support and notifications.

TCN screenshot: Provides comprehensive Business Intelligence tools for data visualization, custom reporting and deep-dive analysis of call center performance.

VICIdial vs TCN Comparison (2026)

VICIdial

TCN

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives