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Auto Dialer Software

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Five9 logo
4.2
460

Cloud contact and call center software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.3
Pros and Cons from Five9 users   
avatar
avatar
+15
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
DialedIn CCaaS logo
4.8
155

DIaledIn was built to be the solution.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from DialedIn CCaaS users   
+15
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Try any other product and you will be wasting your time.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Can't think of any one thing that left us dissatisfied.
User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.
No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.
Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.
I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.
Any time I need help they are there. The functionality and simplicity is fantastic.
Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.
Very good customization. Does many things that help our business.
As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.
The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Try any other product and you will be wasting your time.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Can't think of any one thing that left us dissatisfied.
User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.
No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.
Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.
I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.
Any time I need help they are there. The functionality and simplicity is fantastic.
Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.
Very good customization. Does many things that help our business.
As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.
The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Try any other product and you will be wasting your time.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Can't think of any one thing that left us dissatisfied.
User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.
No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.
Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.
I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.
Any time I need help they are there. The functionality and simplicity is fantastic.
Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.
Very good customization. Does many things that help our business.
As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.
The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.
Aircall logo
4.3
412

Phone system for support and sales teams

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.5
    Features
    4.1
    Customer support
    4.2
Pros and Cons from Aircall users   
avatar
avatar
+15
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
Kixie PowerCall logo
4.7
274

Ultra-reliable, easily-automated calling & texting for sales

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Kixie PowerCall users   
avatar
+15
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
RingCentral Engage Voice logo
4.4
7

Outbound contact center software for business of all sizes

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.6
    Features
    4.4
    Customer support
    3.8
Pros and Cons from RingCentral Engage Voice users   
No pros & cons found
Call Logic logo
4.6
34

Auto-dialing solution for businesses of all sizes

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.8
Pros and Cons from Call Logic users   
+13
Customer service is excellent their team is very responsive and knowledgeable and easy to get in touch with. You always get a live person and they will help you get started.
If I have 100 calls in a campaign and I talk to 10 people, I have to manually take them out or it will call them again. At times some contacts get missed and I have to go back in manually to add them.
The support and training have been excellent and very responsive.
Cold calling jobs are a lot of "no answers" and leaving voicemails. By the time you dial, let it ring, leave a voicemail that is 30-50 seconds.
Customer support representative is the BEST. She goes above and beyond to help.
Sometimes it moves too fast for me. I'm not done taking notes and I forget to click pause.
I'm able to prospect and perform my callbacks at a much greater rate than I was doing before I obtained the system.
The parsing of data into PCR was very sporadic, I am never sure if I am getting the exact right information into the correct fields.
I love how integrated call logic is with blitz, LM, and LAT. I won't waste another free lead, completely worth the investment.
Call Logic is a powerful tool that will help grow your business.
The package that includes the free Cole Xdates but the ease of use is definitely up there too.
I love that this system eliminates the tedious task of manually dialing individual phone numbers. This allows us to focus on people who answer.
Very efficient and easy to use. I like how it seperates cell phones.
I love that in my job I have to make calls no matter what and this software allows me to quickly move through a call block.
The UI is intuitive & easy to use, and we find the ourselves multiplying our call numbers regularly.
It's a very reasonably priced tool that's easy to use.
Customer service is excellent their team is very responsive and knowledgeable and easy to get in touch with. You always get a live person and they will help you get started.
If I have 100 calls in a campaign and I talk to 10 people, I have to manually take them out or it will call them again. At times some contacts get missed and I have to go back in manually to add them.
The support and training have been excellent and very responsive.
Cold calling jobs are a lot of "no answers" and leaving voicemails. By the time you dial, let it ring, leave a voicemail that is 30-50 seconds.
Customer support representative is the BEST. She goes above and beyond to help.
Sometimes it moves too fast for me. I'm not done taking notes and I forget to click pause.
I'm able to prospect and perform my callbacks at a much greater rate than I was doing before I obtained the system.
The parsing of data into PCR was very sporadic, I am never sure if I am getting the exact right information into the correct fields.
I love how integrated call logic is with blitz, LM, and LAT. I won't waste another free lead, completely worth the investment.
Call Logic is a powerful tool that will help grow your business.
The package that includes the free Cole Xdates but the ease of use is definitely up there too.
I love that this system eliminates the tedious task of manually dialing individual phone numbers. This allows us to focus on people who answer.
Very efficient and easy to use. I like how it seperates cell phones.
I love that in my job I have to make calls no matter what and this software allows me to quickly move through a call block.
The UI is intuitive & easy to use, and we find the ourselves multiplying our call numbers regularly.
It's a very reasonably priced tool that's easy to use.
Customer service is excellent their team is very responsive and knowledgeable and easy to get in touch with. You always get a live person and they will help you get started.
If I have 100 calls in a campaign and I talk to 10 people, I have to manually take them out or it will call them again. At times some contacts get missed and I have to go back in manually to add them.
The support and training have been excellent and very responsive.
Cold calling jobs are a lot of "no answers" and leaving voicemails. By the time you dial, let it ring, leave a voicemail that is 30-50 seconds.
Customer support representative is the BEST. She goes above and beyond to help.
Sometimes it moves too fast for me. I'm not done taking notes and I forget to click pause.
I'm able to prospect and perform my callbacks at a much greater rate than I was doing before I obtained the system.
The parsing of data into PCR was very sporadic, I am never sure if I am getting the exact right information into the correct fields.
I love how integrated call logic is with blitz, LM, and LAT. I won't waste another free lead, completely worth the investment.
Call Logic is a powerful tool that will help grow your business.
The package that includes the free Cole Xdates but the ease of use is definitely up there too.
I love that this system eliminates the tedious task of manually dialing individual phone numbers. This allows us to focus on people who answer.
Very efficient and easy to use. I like how it seperates cell phones.
I love that in my job I have to make calls no matter what and this software allows me to quickly move through a call block.
The UI is intuitive & easy to use, and we find the ourselves multiplying our call numbers regularly.
It's a very reasonably priced tool that's easy to use.
NICE CXone logo
4.2
565

Cloud Contact Center Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.0
Pros and Cons from NICE CXone users   
avatar
+15
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
DialMyCalls logo
4.8
51

Mass notification solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.6
Pros and Cons from DialMyCalls users   
avatar
avatar
avatar
+15
I love the ability to instantaneously get the important information out to everyone at the same time. OR the ability to customize lists, so that I only send information to specific people.
There's no way to print a report of those on our contact list. Although customer service is readily available there's lack here and I will explore all other avenues before contacting them.
The things we like most about this software is it ease of use, price points, and the ability to both use the app on our phones or the website on the computer to communicate with our audience.
In the section where you add a new contact, the phone number line was confusing. When you began typing the area code, several examples would pop up.
The cost is very reasonable. There seems to be good customer support available, but I never needed it because the system was so easy.
In weather situations such as bad weather cancellations, alerts can be recorded and distributed in five minutes.
The software is user friendly and very affordable, and offers integration with third parties.
I used DialMyCalls years ago and started again this year. With a push of a few buttons, I can send messages to parents to let them know that their student has missed my class.
Service was great and I was able to reach my customers quickly and efficiently.
Not to mention the price. It was very nice to see such a program that was checking all of our boxes.
As I stated in what I like best, I'm cutting down on time having to contact each individual caller and musician by sending out one broadcast message.
Having this service available whenever we need it is a blessing.
The product is easy to use and customer support is great.
The app is very good and easy to use the image gallery also.
I really enjoy how easy and quick it is to make calls and send messages to my students and their parents.
Dialmycalls made my life extremely easy when it comes to sending messages and effectively informing my church members of current and upcoming events.
I was up and running in 5 minutes and we have continued to use it. Once set up it runs on auto-pilot, thanks to the Zapier integration.
I have pre-recorded items that I use frequently so that I can just click on the message I want to send. It is easy to use and the price is reasonable.
I love the ability to instantaneously get the important information out to everyone at the same time. OR the ability to customize lists, so that I only send information to specific people.
There's no way to print a report of those on our contact list. Although customer service is readily available there's lack here and I will explore all other avenues before contacting them.
The things we like most about this software is it ease of use, price points, and the ability to both use the app on our phones or the website on the computer to communicate with our audience.
In the section where you add a new contact, the phone number line was confusing. When you began typing the area code, several examples would pop up.
The cost is very reasonable. There seems to be good customer support available, but I never needed it because the system was so easy.
In weather situations such as bad weather cancellations, alerts can be recorded and distributed in five minutes.
The software is user friendly and very affordable, and offers integration with third parties.
I used DialMyCalls years ago and started again this year. With a push of a few buttons, I can send messages to parents to let them know that their student has missed my class.
Service was great and I was able to reach my customers quickly and efficiently.
Not to mention the price. It was very nice to see such a program that was checking all of our boxes.
As I stated in what I like best, I'm cutting down on time having to contact each individual caller and musician by sending out one broadcast message.
Having this service available whenever we need it is a blessing.
The product is easy to use and customer support is great.
The app is very good and easy to use the image gallery also.
I really enjoy how easy and quick it is to make calls and send messages to my students and their parents.
Dialmycalls made my life extremely easy when it comes to sending messages and effectively informing my church members of current and upcoming events.
I was up and running in 5 minutes and we have continued to use it. Once set up it runs on auto-pilot, thanks to the Zapier integration.
I have pre-recorded items that I use frequently so that I can just click on the message I want to send. It is easy to use and the price is reasonable.
I love the ability to instantaneously get the important information out to everyone at the same time. OR the ability to customize lists, so that I only send information to specific people.
There's no way to print a report of those on our contact list. Although customer service is readily available there's lack here and I will explore all other avenues before contacting them.
The things we like most about this software is it ease of use, price points, and the ability to both use the app on our phones or the website on the computer to communicate with our audience.
In the section where you add a new contact, the phone number line was confusing. When you began typing the area code, several examples would pop up.
The cost is very reasonable. There seems to be good customer support available, but I never needed it because the system was so easy.
In weather situations such as bad weather cancellations, alerts can be recorded and distributed in five minutes.
The software is user friendly and very affordable, and offers integration with third parties.
I used DialMyCalls years ago and started again this year. With a push of a few buttons, I can send messages to parents to let them know that their student has missed my class.
Service was great and I was able to reach my customers quickly and efficiently.
Not to mention the price. It was very nice to see such a program that was checking all of our boxes.
As I stated in what I like best, I'm cutting down on time having to contact each individual caller and musician by sending out one broadcast message.
Having this service available whenever we need it is a blessing.
The product is easy to use and customer support is great.
The app is very good and easy to use the image gallery also.
I really enjoy how easy and quick it is to make calls and send messages to my students and their parents.
Dialmycalls made my life extremely easy when it comes to sending messages and effectively informing my church members of current and upcoming events.
I was up and running in 5 minutes and we have continued to use it. Once set up it runs on auto-pilot, thanks to the Zapier integration.
I have pre-recorded items that I use frequently so that I can just click on the message I want to send. It is easy to use and the price is reasonable.
JustCall logo
4.1
160

AI, but better

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.2
Pros and Cons from JustCall users   
avatar
+15
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Having to split the text messages so the client can receive the entire message (limited Characters).
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Having to split the text messages so the client can receive the entire message (limited Characters).
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Having to split the text messages so the client can receive the entire message (limited Characters).
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
Dialpad logo
4.3
516

Cloud communications system for enterprise businesses.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.1
Pros and Cons from Dialpad users   
avatar
avatar
+15
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
Gong.io logo
4.8
533

Revenue Intelligence technology for sales teams

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Gong.io users   
avatar
+15
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
I love that we're able to quickly find calls, be strategic with our quality assurance process, provide managers with a tool to help coach their team and build them up with specific examples.
The mobile experience for Gong can be confusing.
Gong has a nice integration and feature set. The AI is strong and delivers nice coaching results.
Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.
The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.
Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.
Easy to locate any records and locate parts of the conversation you had. Also, the integration with Zoom great and makes the software easy to use.
If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time.
Gong.io is extremely easy to use and is great for collaboration. Using Gong got me ramped up to do my job in a matter of days.
Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process.
Gong is great for training for any job over the phone, especially sales. You can easy listen to you and your teams calls and tag each other or key words and phrases for educational purposes.
Ability to share calls and knowledge with the team, tagging of any rejections or pricing mentioned on the call, library of resources / source of truth.
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
I love that we're able to quickly find calls, be strategic with our quality assurance process, provide managers with a tool to help coach their team and build them up with specific examples.
The mobile experience for Gong can be confusing.
Gong has a nice integration and feature set. The AI is strong and delivers nice coaching results.
Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.
The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.
Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.
Easy to locate any records and locate parts of the conversation you had. Also, the integration with Zoom great and makes the software easy to use.
If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time.
Gong.io is extremely easy to use and is great for collaboration. Using Gong got me ramped up to do my job in a matter of days.
Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process.
Gong is great for training for any job over the phone, especially sales. You can easy listen to you and your teams calls and tag each other or key words and phrases for educational purposes.
Ability to share calls and knowledge with the team, tagging of any rejections or pricing mentioned on the call, library of resources / source of truth.
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
I love that we're able to quickly find calls, be strategic with our quality assurance process, provide managers with a tool to help coach their team and build them up with specific examples.
The mobile experience for Gong can be confusing.
Gong has a nice integration and feature set. The AI is strong and delivers nice coaching results.
Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.
The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.
Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.
Easy to locate any records and locate parts of the conversation you had. Also, the integration with Zoom great and makes the software easy to use.
If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time.
Gong.io is extremely easy to use and is great for collaboration. Using Gong got me ramped up to do my job in a matter of days.
Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process.
Gong is great for training for any job over the phone, especially sales. You can easy listen to you and your teams calls and tag each other or key words and phrases for educational purposes.
Ability to share calls and knowledge with the team, tagging of any rejections or pricing mentioned on the call, library of resources / source of truth.
EngageBay CRM logo
4.7
666

Integrated sales & marketing software for growing teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.8
Pros and Cons from EngageBay CRM users   
avatar
avatar
avatar
+15
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Landing page templates are very limited at the moment.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
Talkdesk logo

Talkdesk

4.5
722

The world's leading cloud-based contact center software.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Talkdesk users   
avatar
+15
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
GoTo Connect logo
4.5
659

The first-ever truly unified voice and video solution.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from GoTo Connect users   
avatar
avatar
avatar
+15
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Ringover logo
4.6
378

100% cloud phone for startups and SMEs

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.6
Pros and Cons from Ringover users   
avatar
avatar
+15
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Twilio logo

Twilio

4.5
430

Build, Scale, and Operate Customized Communication Solutions

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.1
Pros and Cons from Twilio users   
avatar
avatar
avatar
+15
Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
It just works great and helps businesses communicate effectively and programmatically.
Me and my client's completely mislead by an account executive who wasted our 4 weeks.
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.
Have not came across anything during the trial that I dislike.
I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.
Information for the error is minimum, so we can't get more information why the sms is not delivered. Also the price is quite high to send 1 SMS.
Great api documentation and that too in multiple languages which helps a lot while developing.
Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging.
It also has very helpful and well detailed documentation for ease of use. Rates are also very resoanable according to market.
We use it for alerting when things aren' going well. Setting up the api was super simple, and integrating it with our codebase was easy enough.
Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.
Best sms and fax platform. Cheap and work really good.
Good in the price range. Can specify according to geographies so that specific customer base can be targeted.
The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers.
I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries.
Customer service and communication are top notch.
Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
It just works great and helps businesses communicate effectively and programmatically.
Me and my client's completely mislead by an account executive who wasted our 4 weeks.
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.
Have not came across anything during the trial that I dislike.
I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.
Information for the error is minimum, so we can't get more information why the sms is not delivered. Also the price is quite high to send 1 SMS.
Great api documentation and that too in multiple languages which helps a lot while developing.
Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging.
It also has very helpful and well detailed documentation for ease of use. Rates are also very resoanable according to market.
We use it for alerting when things aren' going well. Setting up the api was super simple, and integrating it with our codebase was easy enough.
Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.
Best sms and fax platform. Cheap and work really good.
Good in the price range. Can specify according to geographies so that specific customer base can be targeted.
The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers.
I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries.
Customer service and communication are top notch.
Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
It just works great and helps businesses communicate effectively and programmatically.
Me and my client's completely mislead by an account executive who wasted our 4 weeks.
Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.
Have not came across anything during the trial that I dislike.
I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.
Information for the error is minimum, so we can't get more information why the sms is not delivered. Also the price is quite high to send 1 SMS.
Great api documentation and that too in multiple languages which helps a lot while developing.
Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging.
It also has very helpful and well detailed documentation for ease of use. Rates are also very resoanable according to market.
We use it for alerting when things aren' going well. Setting up the api was super simple, and integrating it with our codebase was easy enough.
Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.
Best sms and fax platform. Cheap and work really good.
Good in the price range. Can specify according to geographies so that specific customer base can be targeted.
The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers.
I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries.
Customer service and communication are top notch.
VICIdial logo

VICIdial

4.7
259

Open source call center software with predictive dialer

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.6
Pros and Cons from VICIdial users   
avatar
avatar
avatar
+15
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
PhoneBurner logo
4.8
171

Power dialer & outbound sales acceleration software for SMBs

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.8
Pros and Cons from PhoneBurner users   
avatar
avatar
+15
My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.
Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.
PhoneBurner Great Help in Lead Management and Generating Sales Opportunities.
I have been using PB for about a year now and I have 0 complaints.
Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.
If you mark a bad number it doesn't automatically remove the number from the dial list. Overpriced compared to similar competition.
Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.
Hard to navigate and understand the software at first. It takes time to get used to it and the training/support is just at par.
It just simplifies everything and is easy to use. I love how easy it is to click a button to report how the call went, and then I can download all that data and easily update my database.
Power Dialing and Contact Management with SUPERB customer support.
The ease of integration is the best part of the product. Simply upload an XLS sheet and go.
I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder.
The software is not simply another tech product but, cost effective without sacrificing the quality of the product.
I also love having the phone script as an option right on the screen with the person's data. There are a lot of features, but you can get started using just the basics.
This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc.
The Ease of use and the fact that is saves me so much time.
It burns through calls very quickly, and the email and voicemail feature is a huge time saver.
Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.
My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.
Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.
PhoneBurner Great Help in Lead Management and Generating Sales Opportunities.
I have been using PB for about a year now and I have 0 complaints.
Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.
If you mark a bad number it doesn't automatically remove the number from the dial list. Overpriced compared to similar competition.
Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.
Hard to navigate and understand the software at first. It takes time to get used to it and the training/support is just at par.
It just simplifies everything and is easy to use. I love how easy it is to click a button to report how the call went, and then I can download all that data and easily update my database.
Power Dialing and Contact Management with SUPERB customer support.
The ease of integration is the best part of the product. Simply upload an XLS sheet and go.
I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder.
The software is not simply another tech product but, cost effective without sacrificing the quality of the product.
I also love having the phone script as an option right on the screen with the person's data. There are a lot of features, but you can get started using just the basics.
This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc.
The Ease of use and the fact that is saves me so much time.
It burns through calls very quickly, and the email and voicemail feature is a huge time saver.
Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.
My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.
Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.
PhoneBurner Great Help in Lead Management and Generating Sales Opportunities.
I have been using PB for about a year now and I have 0 complaints.
Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.
If you mark a bad number it doesn't automatically remove the number from the dial list. Overpriced compared to similar competition.
Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.
Hard to navigate and understand the software at first. It takes time to get used to it and the training/support is just at par.
It just simplifies everything and is easy to use. I love how easy it is to click a button to report how the call went, and then I can download all that data and easily update my database.
Power Dialing and Contact Management with SUPERB customer support.
The ease of integration is the best part of the product. Simply upload an XLS sheet and go.
I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder.
The software is not simply another tech product but, cost effective without sacrificing the quality of the product.
I also love having the phone script as an option right on the screen with the person's data. There are a lot of features, but you can get started using just the basics.
This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc.
The Ease of use and the fact that is saves me so much time.
It burns through calls very quickly, and the email and voicemail feature is a huge time saver.
Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.
Agile CRM logo
4.1
519

Sales and marketing CRM for growing businesses

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.0
    Features
    4.1
    Customer support
    4.0
Pros and Cons from Agile CRM users   
avatar
+15
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.
There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too.
We love that Agile is easy to use and has an option to import contacts from an excel file. They makes it so easy to manage out contacts and organize our data as to who is viewing/clicking on what.
It was a good experience and the team has built a good product especially the marketing automation part is very well done.
I like the ease of integration this product has and its functionality.
Agile Crm had finished my search for a long time on Crm software the most helpful thing I get in this is their help desk features that allow you to brighten your task easily.
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Good integration with google as well as linkedin. Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Easy to navigate, best customer service and support.
The tool itself offers some great automation features.
Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.
There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too.
We love that Agile is easy to use and has an option to import contacts from an excel file. They makes it so easy to manage out contacts and organize our data as to who is viewing/clicking on what.
It was a good experience and the team has built a good product especially the marketing automation part is very well done.
I like the ease of integration this product has and its functionality.
Agile Crm had finished my search for a long time on Crm software the most helpful thing I get in this is their help desk features that allow you to brighten your task easily.
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Good integration with google as well as linkedin. Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Easy to navigate, best customer service and support.
The tool itself offers some great automation features.
Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.
There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too.
We love that Agile is easy to use and has an option to import contacts from an excel file. They makes it so easy to manage out contacts and organize our data as to who is viewing/clicking on what.
It was a good experience and the team has built a good product especially the marketing automation part is very well done.
I like the ease of integration this product has and its functionality.
Agile Crm had finished my search for a long time on Crm software the most helpful thing I get in this is their help desk features that allow you to brighten your task easily.
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Good integration with google as well as linkedin. Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Easy to navigate, best customer service and support.
The tool itself offers some great automation features.
Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.
Convoso logo
4.5
253

Dial Smarter, Not Harder

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Convoso users   
avatar
+15
I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.
The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.
My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.
There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.
Overall it is a great experience with extremely helpful staff and an easy to use system.
The only inconvenience we experience at times are network related & they are so rare we barely notice.
Convoso is a great software that has increased our connection rate to potential clients exponentially. Very easy to use and monitor our users as well.
We find the overall Convoso experience to be pleasant and effective. Our teams are stoked to use the tool.
User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing.
Have always had solid customer service and technical help at will.
They have responsive support. Pretty intuitive functions/use.
I love how flexible the system is and that a lot of changes don't require an engineering background to apply.
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. It pretty much runs on auto pilot.
Overall Convoso gives better results than other systems in the same price range.
The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.
Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.
The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.
My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.
There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.
Overall it is a great experience with extremely helpful staff and an easy to use system.
The only inconvenience we experience at times are network related & they are so rare we barely notice.
Convoso is a great software that has increased our connection rate to potential clients exponentially. Very easy to use and monitor our users as well.
We find the overall Convoso experience to be pleasant and effective. Our teams are stoked to use the tool.
User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing.
Have always had solid customer service and technical help at will.
They have responsive support. Pretty intuitive functions/use.
I love how flexible the system is and that a lot of changes don't require an engineering background to apply.
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. It pretty much runs on auto pilot.
Overall Convoso gives better results than other systems in the same price range.
The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.
Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.
The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.
My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.
There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.
Overall it is a great experience with extremely helpful staff and an easy to use system.
The only inconvenience we experience at times are network related & they are so rare we barely notice.
Convoso is a great software that has increased our connection rate to potential clients exponentially. Very easy to use and monitor our users as well.
We find the overall Convoso experience to be pleasant and effective. Our teams are stoked to use the tool.
User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing.
Have always had solid customer service and technical help at will.
They have responsive support. Pretty intuitive functions/use.
I love how flexible the system is and that a lot of changes don't require an engineering background to apply.
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. It pretty much runs on auto pilot.
Overall Convoso gives better results than other systems in the same price range.
The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.
Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
CloudTalk logo
4.4
263

Cloud-based call center software for sales and support teams

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.3
Pros and Cons from CloudTalk users   
avatar
avatar
avatar
+15
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.
Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
It is easy to use and I love to call people from my new number on such good terms.
It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.
In easy terms is good and better if you use a monthly fee.
Customer Service is great. Mobile app is fantastic.
Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.
Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.
Great user interface, awesome customer support.
XCALLY logo
4.8
128

Omnichannel contact center management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from XCALLY users   
avatar
avatar
+15
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
Reports engine lack the option to run all query types from the database.
XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.
Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.
XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.
Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.
The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.
Xcally easy to use and reliable. Scalability is what brings it really to the market.
The cloud native platform is extremely easy to use. The set up and configuration is very straight forward.
The most cost effective Omnichannel Contact Center and Customer Experience tool.
It is easy to link between any third party tools and product itself is quite easier for Agents.
Very easy to integrate with existing systems and use aswell.
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
Reports engine lack the option to run all query types from the database.
XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.
Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.
XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.
Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.
The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.
Xcally easy to use and reliable. Scalability is what brings it really to the market.
The cloud native platform is extremely easy to use. The set up and configuration is very straight forward.
The most cost effective Omnichannel Contact Center and Customer Experience tool.
It is easy to link between any third party tools and product itself is quite easier for Agents.
Very easy to integrate with existing systems and use aswell.
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
Reports engine lack the option to run all query types from the database.
XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.
Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.
XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.
Xcally Motion is a great solution for our business. It helps to track our customers desires and feedbacks in realtime.
The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy.
Xcally easy to use and reliable. Scalability is what brings it really to the market.
The cloud native platform is extremely easy to use. The set up and configuration is very straight forward.
The most cost effective Omnichannel Contact Center and Customer Experience tool.
It is easy to link between any third party tools and product itself is quite easier for Agents.
Very easy to integrate with existing systems and use aswell.
Groove logo
4.7
146

The first sales platform to make sales strategy actionable

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Groove users   
avatar
avatar
avatar
+15
Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce.
It's kinda bullshit how you can't skip people on your dial list and move them onto the next step.
It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.
The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up.
Due to its great integration with Gmail, we had a better understanding of the communication frequency we had with our clients. The email templates were also very beneficial.
If you have a large team (80+ users) using it, I think there are some other programs that are more scalable. User management was sometimes confusing.
The best part is the flows themself. This has been the easiest tool I've used to follow my outreach to prospects.
I often found out that the Salesforce.com integration was broken for a user after the fact.
I have had a great overall experience with Groove. Their customer service is impeccable and my user base enjoys the program.
I like that I can have so many saved templates to be able to reach everybody that I need to in a timely manner.
Overall great experience- the customer success/support team is amazing- they answer questions same day and are always willing to do an ad-hoc training or quickly jump in to diagnose a problem.
Overall the software always me to do my job diligently and effectively. I can accomplish so much more in a day because of Groove.
Groove overall is a great tool for any sales team, it really helps to build out my day and has helped me in my follow-up.
The product is powerful and intuitive to use. Groove's team has been responsive to our needs for training and support when needed.
User friendly and good price point from what I remember.
We love the auto-logging of emails to Salesforce.com. It's a very easy tool to set up and deploy.
Great Software, Salesforce Integration, Lead Engagement.
Being able to send to salesforce is a plus. Solid value for the price point.
Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce.
It's kinda bullshit how you can't skip people on your dial list and move them onto the next step.
It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.
The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up.
Due to its great integration with Gmail, we had a better understanding of the communication frequency we had with our clients. The email templates were also very beneficial.
If you have a large team (80+ users) using it, I think there are some other programs that are more scalable. User management was sometimes confusing.
The best part is the flows themself. This has been the easiest tool I've used to follow my outreach to prospects.
I often found out that the Salesforce.com integration was broken for a user after the fact.
I have had a great overall experience with Groove. Their customer service is impeccable and my user base enjoys the program.
I like that I can have so many saved templates to be able to reach everybody that I need to in a timely manner.
Overall great experience- the customer success/support team is amazing- they answer questions same day and are always willing to do an ad-hoc training or quickly jump in to diagnose a problem.
Overall the software always me to do my job diligently and effectively. I can accomplish so much more in a day because of Groove.
Groove overall is a great tool for any sales team, it really helps to build out my day and has helped me in my follow-up.
The product is powerful and intuitive to use. Groove's team has been responsive to our needs for training and support when needed.
User friendly and good price point from what I remember.
We love the auto-logging of emails to Salesforce.com. It's a very easy tool to set up and deploy.
Great Software, Salesforce Integration, Lead Engagement.
Being able to send to salesforce is a plus. Solid value for the price point.
Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce.
It's kinda bullshit how you can't skip people on your dial list and move them onto the next step.
It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.
The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up.
Due to its great integration with Gmail, we had a better understanding of the communication frequency we had with our clients. The email templates were also very beneficial.
If you have a large team (80+ users) using it, I think there are some other programs that are more scalable. User management was sometimes confusing.
The best part is the flows themself. This has been the easiest tool I've used to follow my outreach to prospects.
I often found out that the Salesforce.com integration was broken for a user after the fact.
I have had a great overall experience with Groove. Their customer service is impeccable and my user base enjoys the program.
I like that I can have so many saved templates to be able to reach everybody that I need to in a timely manner.
Overall great experience- the customer success/support team is amazing- they answer questions same day and are always willing to do an ad-hoc training or quickly jump in to diagnose a problem.
Overall the software always me to do my job diligently and effectively. I can accomplish so much more in a day because of Groove.
Groove overall is a great tool for any sales team, it really helps to build out my day and has helped me in my follow-up.
The product is powerful and intuitive to use. Groove's team has been responsive to our needs for training and support when needed.
User friendly and good price point from what I remember.
We love the auto-logging of emails to Salesforce.com. It's a very easy tool to set up and deploy.
Great Software, Salesforce Integration, Lead Engagement.
Being able to send to salesforce is a plus. Solid value for the price point.
CallTools logo
4.8
118

All-in-one predictive dialer & inbound call center solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.8
    Customer support
    4.8
Pros and Cons from CallTools users   
avatar
avatar
+15
Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software.
Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it.
Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.
Every problem we ran into was handled right away.
All the cool features and ease of use for the price. The software is great and reliable.
Some areas of the software were initially difficult to navigate but considering there are over 100 different tabs and areas of the software this was to be expected.
Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind.
If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.
By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service.
FANTASTIC - saved us a whole month with just few mins sitting with their support. Shout out to [sensitive content hidden], who made all the zigzag brain draining integrations so easy.
It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.
It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company.
The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.
Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results.
The line clarity experienced is unmatched on phone calls.
Really enjoy just having to wait to be connected and not have to manually dial.
Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner.
Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software.
Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it.
Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.
Every problem we ran into was handled right away.
All the cool features and ease of use for the price. The software is great and reliable.
Some areas of the software were initially difficult to navigate but considering there are over 100 different tabs and areas of the software this was to be expected.
Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind.
If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.
By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service.
FANTASTIC - saved us a whole month with just few mins sitting with their support. Shout out to [sensitive content hidden], who made all the zigzag brain draining integrations so easy.
It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.
It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company.
The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.
Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results.
The line clarity experienced is unmatched on phone calls.
Really enjoy just having to wait to be connected and not have to manually dial.
Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner.
Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software.
Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it.
Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us.
Every problem we ran into was handled right away.
All the cool features and ease of use for the price. The software is great and reliable.
Some areas of the software were initially difficult to navigate but considering there are over 100 different tabs and areas of the software this was to be expected.
Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind.
If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.
By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service.
FANTASTIC - saved us a whole month with just few mins sitting with their support. Shout out to [sensitive content hidden], who made all the zigzag brain draining integrations so easy.
It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner.
It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.
Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company.
The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.
Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results.
The line clarity experienced is unmatched on phone calls.
Really enjoy just having to wait to be connected and not have to manually dial.
Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner.
Genesys Cloud CX logo
4.4
225

Software for faster, smarter, personal experiences

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.0
Pros and Cons from Genesys Cloud CX users   
+15
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
Since it is centrally located on the cloud, we have had some issues with lag.
Brilliant product and seamless integration, did not take long to get the product set up and the users onboarded.
It offers a chat platform that is very limited, and a very poor email ticketing system that works like phones; emails come in and you have to click "answer.
Genesys is a good solution for a business with a strong developer team.
The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system.
I like its user interface and the customer support is superb.
Overall we have been pretty happy with the Genesys Cloud application.
Overall I've enjoyed the transition to Genesys Cloud, the uptake internally was/is very positive.
I like most of the features of this product out o that most is architect part, its really very easy and flexible for any new requirement.
Feedback from agents indicates the features are user friendly and functionality allows them to be part of the process on many levels.
The user interface is instinctive and so user friendly.
Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.
What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
Since it is centrally located on the cloud, we have had some issues with lag.
Brilliant product and seamless integration, did not take long to get the product set up and the users onboarded.
It offers a chat platform that is very limited, and a very poor email ticketing system that works like phones; emails come in and you have to click "answer.
Genesys is a good solution for a business with a strong developer team.
The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system.
I like its user interface and the customer support is superb.
Overall we have been pretty happy with the Genesys Cloud application.
Overall I've enjoyed the transition to Genesys Cloud, the uptake internally was/is very positive.
I like most of the features of this product out o that most is architect part, its really very easy and flexible for any new requirement.
Feedback from agents indicates the features are user friendly and functionality allows them to be part of the process on many levels.
The user interface is instinctive and so user friendly.
Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.
What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.
I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
It's hard to read and when extracting the data and the formatting is hard to read / follow.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
There is always the worry that the system will go down and leave us dead in the water but those instances have been minimal so far.
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
Since it is centrally located on the cloud, we have had some issues with lag.
Brilliant product and seamless integration, did not take long to get the product set up and the users onboarded.
It offers a chat platform that is very limited, and a very poor email ticketing system that works like phones; emails come in and you have to click "answer.
Genesys is a good solution for a business with a strong developer team.
The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system.
I like its user interface and the customer support is superb.
Overall we have been pretty happy with the Genesys Cloud application.
Overall I've enjoyed the transition to Genesys Cloud, the uptake internally was/is very positive.
I like most of the features of this product out o that most is architect part, its really very easy and flexible for any new requirement.
Feedback from agents indicates the features are user friendly and functionality allows them to be part of the process on many levels.
The user interface is instinctive and so user friendly.
Genesys pure cloud side, we generally use social media integration, which is good to have Twitter and facebook to use it.
What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.