VICIdial vs TCN

Ringover

Convoso

DialedIn CCaaS

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Callback Scheduling

Call Center Management

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tagging

Call Tracking

Call Transfer

Campaign Management

Campaign Specific Caller ID

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer Database

Customer History

Customizable Fields

Customizable Reports

Data Import/Export

Data Security

Email Management

Event Triggered Actions

FCC Compliance

File Transfer

For Sales Teams/Organizations

FTC Compliance

Inbound Call Center

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Campaign

Multi-Channel Communication

On-Demand Recording

Outbound Call Center

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting/Analytics

Reporting & Statistics

Scheduled Recording

SMS Messaging

Text to Speech

Third-Party Integrations

Voice Mail

VoIP

VoIP Connection

Most reviewers indicate that VICIdial delivers exceptional value for money, as they appreciate its free usage, lack of setup costs, and robust features. However, some users report that scaling or operational costs can become expensive.

Value for money

By industry, VICIdial reviewers are most commonly professionals in telecommunications (25%). The most frequent use case for VICIdial cited by reviewers is call center operations (85% of reviewers).

Open Source

VICIdial

Web-based

Android

Windows

iPad

iPhone

Linux

Chromebook

Five9

CallHippo

Hosted VICIdial

Free Open-Source Download

Outdated and complex interface

60% of reviewers feel negative about VICIdial’s user interface. Users report the design appears outdated and lacks the polish of modern software, making it less visually appealing. They find the interface can be hard to navigate, especially for new users, with menus that feel intimidating and a layout that is not user-friendly. Some reviewers mention the interface’s complexity and unattractive appearance hinder efficiency and increase the learning curve. They say the dated look and feel detract from the overall user experience, particularly when compared to more contemporary alternatives.

Flexible open source platform

100% of reviewers feel positive about VICIdial’s open source nature. Reviewers appreciate that being open source allows them to customize and adapt the software to their specific business needs without vendor lock-in. They say the platform is free, which helps reduce costs, especially for startups and small businesses. Users think the active community and ongoing development contribute to regular improvements and stability. They find the open source environment makes it easy to integrate with other systems and technologies, and value the ability to contribute their own enhancements or leverage solutions created by others.

Comprehensive call center features

97% of reviewers feel positive about VICIdial’s call center capabilities. Users indicate the software offers a full suite of features for managing both inbound and outbound calls, making it suitable for small to large operations. They appreciate its scalability, affordability, and flexibility, noting it can be tailored to various business requirements. Reviewers say VICIdial supports integration with third-party systems and is reliable for daily call center operations. They value the cost savings compared to proprietary solutions and highlight its effectiveness in organizing, tracking, and improving call center processes.

Transfer Sales Agent

What I liked least about VICIdial is that the system could feel slow when switching between leads or updating dispositions.

It made the workflow a bit inconvenient and added extra steps to finish the call properly.

What I liked most about VICIdial is that it was straightforward to use for outbound calling.

Customer service and tech support consultant

it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money

Admin

My favorite part of ViciDial is the user-friendly interface for both admin and agents.

Team Manager

The Graphics and the reset option need some improvement

Vici is an easy to learn dial software that allows for open source integration.

sALES

It doesn't filter out the Answering machines very well.

HR Manager

The most powerful Open Source power dialer and CRM in the world.

Sales Rep

It filtered the answering machine and was very easy to use.

Report Analyst & Production Supervisor

Good software to start a contact center business, with ups and downs, weaknesses that affect growth and force you to move to other more complete software,

Reporting and analytics are too weak, They should be better to be able to have accurate data and work with the teams and obtain better performance.

call center agent

Sometimes you cant hear anything if you don't properly install the settings and sometimes the agents can be kicked out in the dialer

Have worked in a few different companies where they used VICI its easy to learn and use

The learning curve is a bit steep when you are new to the system

Senior Sales Engineer

It is very flexible in terms of reports your can obtain and strategies of auto dialing for your agents

IT Manager

seats with cluster setup for out and in bound was a best achievement in my carrier.

Now a days everything we want to do using mobile phones, hence android app is required for agents.

Most useful feature is IVR with API and the survey feature.

Organizing your calls and placing them where they go.

Finally the web phone feature that's solved millions of issues.

This is the only platform, what I need that can be implement or integrate, very impressive.

It has a limited number of functions so its not complicated.

Report feature is very strong, nothing missed.  

Customer Service Agent

I would not recommend this software to anyone. Unless they have fixed the issues.

IT Supervisor

Great Software, easy to use and it FREE!, its a great software to begin with in a call center

User Interface

Call Center

Ease of Use

Call Options

Bugs and Issues

Reporting

Training and Learning Curve

Freelancers

Small Business

Large Enterprises

Mid-size Business

Most reviewers indicate that VICIdial offers exceptional value for money, highlighting that it is free to use, with no setup or ongoing costs, and provides more functionality than many paid alternatives. They appreciate the absence of vendor lock-in and the ability to expand affordably after initial setup. Users think it is especially beneficial for small businesses and organizations with limited budgets. Some reviewers find the cost of support reasonable and note the availability of a free trial without requiring credit card details. However, some users report that scaling up or certain operational costs can become expensive.

Vicidial Group

Readymode

Readymode is an all-in-one predictive dialer with dialing speeds that adjust to agent availability, DID reputation management, call cadencing, inbound/outbound channels, ACD, IVR, call recording, a live floor map of agents and reporting. 

HoduCC

HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms.

Client Services and IT

Upon onboarding, we experienced a few outages

Director of Revenue Cycle

Our customer service and account manager are UNMATCHED!

Business Analyst

What I like most about TCN, is that we can reach out to our contact for assistance at any time and get immediate response.  

Supervisor

Their customer service is the best in the industry. If I have any issues, their staff is on top of the situation.

Welcome to the TCN contact center software hub, where you’ll find scalable and customizable cloud-based call center software solutions to meet your needs.

Automated Notices

Automated Scheduling

Client Management

Collection Agencies

Compliance Management

Credit Card Processing

Customizable Templates

Dashboard

Electronic Payments

Employee Scheduling

For Call Centers

In-House Collections

Labor Forecasting

Multiple User Accounts

Payment Collection

Real-Time Updates

Search/Filter

Template Management

Workflow Management

Workforce Management

Proprietary

NiCE CXone

Basic

Dialer Administrator

A standout feature is the remarkable versatility of the Legacy Analytics platform, particularly its robust Dashboard generation capabilities. While we recognize the existing constraints, the tool remains highly effective and valuable for our operational needs.

VICIdial vs TCN Comparison (2026)

VICIdial

TCN

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives