Webex Suite vs Genesys Cloud CX

Zoom Workplace

Microsoft Teams

Zoom Events and Webinars

CXone Mpower

8x8 Work

Avaya UCaaS

Compare Webex Suite and Genesys Cloud CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Zoom Events and Webinars are part of Zoom’s event solutions, helping customers host virtual and hybrid events and large-scale broadcasts.  

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

@mentions

Access Controls/Permissions

Action Item Tracking

Activity Dashboard

Activity Tracking

Activity/News Feed

Agenda Management

Alerts/Notifications

Annotations

Assignment Management

Attendee Management

Audience Analytics

Audience Engagement

Audio Calls

Audit Trail

Auto Framing

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Transcription

Availability Indicator

Brainstorming

Brand Management

Breakout Rooms

Calendar Management

Calendar Sync

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Tracking

Call Transfer

Caller ID

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Computer Telephony Integration

Conferencing

Contact Management

Content Management

Customizable Branding

Customizable Reports

Customizable Templates

Data Security

Desktop/Browser Sharing

Diagnostic Tools

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Electronic Hand Raising

Electronic Signature

Email Management

Email Reminders

Employee Activity Monitoring

Engagement Tracking

Event Management

Event Scheduling

File Management

File Sharing

File Transfer

For Cloud Phone Systems

Gamification

Group Management

HD Audio/Video

Host Controls

Interactive Content

Live Chat

Live Streaming

Live Streaming Production

Lock Meetings

Meeting Management

Meeting Notes

Meeting Preparation Tools

Microsoft Outlook Integration

Mobile Access

Mobile Screen Sharing

Moderation

Monitoring

Multi hosts

Multi-Channel Communication

Multi-Participant Screen Sharing

Multi-User Collaboration

Multimedia Support

Multiple Camera Feeds

Multistreaming

Networking

On-Demand Recording

On-Demand Webcasting

Webex Suite

Android

Linux

Web-based

Windows

iPad

iPhone

Sr. Auditor

I like that you can record videos and pause them to take screenshots, and the screenshots are clear. The other great feature is that you can call in on your cellphone if necessary.

Senior engineer

Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.

Realtor

Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.

Senior Systems Engineer

Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.

Photographer 

Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.

Innovation Consultant 

It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.

Consultant

Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.

Engagement Strategist

Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.

Senior Project Manager

Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.

Content Curation and Market Intelligence

I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.

Director

Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.

Script Coordinator

The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.

Recruiter 

Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.

Marketing Consultant

We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.

Student

More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.

Manager

It's a great brand to buy and trust. Overall , it is the first best tool for community.

Insurance Agent

That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.

My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.

Webex Suite screenshot: Message highlights

Webex Suite screenshot: Group meetings

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Webex Suite vs Genesys Cloud CX Comparison (2026)

Webex Suite

Genesys Cloud CX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives