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Webex

4.4
(6.8K)

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One app for everything. And everyone.

(92)

Webex Pricing, Features, Reviews and Alternatives

Webex FAQs

Q. What type of pricing plans does Webex offer?

Webex has the following pricing plans:
Starting from: $25.00/month
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Webex?

Webex has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Webex support?

Webex supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

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Q. Does Webex support mobile devices?

Webex supports the following devices:
Android, iPad, iPhone

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Q. Does Webex offer an API?

No, Webex does not have an API available.

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Q. What other apps does Webex integrate with?

Webex integrates with the following applications:
GitHub, Microsoft Outlook, Zapier, Microsoft Teams, Slack, Cvent Event Management, Zendesk Suite

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Q. What level of support does Webex offer?

Webex offers the following support options:
Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

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Webex product overview

Price starts from

25

/user

Per month

What is Webex?

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Key benefits of using Webex

Flexible
-Adaptable for any workstyle, role, or device so you can choose when, where, and how you work.

Inclusive
-Equal experiences for everyone regardless of geography, language, or communication style.

Secure
-Secure by design, private by default, to defend against threats no matter where you're working.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat

Training options

Live Online
In Person
Documentation
Webinars
Videos

Not sure about Webex? Compare it with a popular alternative

Starting from

25

/user

Per month

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Pricing range

Starting from

19

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Value for money
Customer support
Ease of use
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Why am I seeing this?

Webex pricing information

Value for money

4.2

/5

6.8K

Starting from

25

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Webex features

Functionality

4.3

/5

6.8K

Total features

184

19 categories

Most valued features by users

Third Party Integrations
Reporting/Analytics
API
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Chat/Messaging
Contact Management

Webex users reviews

Overall Rating

4.4

/5

6.8K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.05/10
Rating distribution

5

4

3

2

1

3.6K

2.4K

654

98

26

Pros
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
Cons
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
MS
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Mark S.

Sales Director

Computer Networking, 11-50 employees

Review source

Overall Rating

As easy as meeting in person

Reviewed 3 years ago

Transcript

Mark: Hi, I'm Mark. I am a sales and service delivery executive, and I would give Cisco Webex a four...

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Michael N.

QA Manager

Military, 51-200 employees

Review source

Overall Rating

Remote Audit

Reviewed 3 years ago

Transcript

Mike N.: Hi, I'm Mike. I'm a quality manager in the military industry, and I give Cisco WebEx four out...

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Vadiraja T.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One of the best, could be better

Reviewed 3 years ago

So far, the experience with the application is really good compared to other ones which I have used. So thanking the team for this and hope they still update it better than what it is today so it can reach the level which we expect from it in upcoming years.

Pros

> The primary option which I liked really in this software is connectivity from other sources like mobile phone or other for audio connections which helped me a lot whenever I was stuck in the less internet connection speed. > Webex is so far the best one I have ever seen where the speed and ease of use is on the stake here. The ease of use as I mentioned really applies to this since as soon as the connection has been done, the options to join the meeting and the security it applies to the meeting is the one I like the most. > Other than that, the speed as mentioned before, even in the low internet speeds, the lack of any lag makes this application the most I used ever.

Cons

There is really less things which I don't like about this software which is desktop application readiness. Whenever I always connect through the desktop application, sometimes it takes a lot of time to join the meeting which would result in some of the escalations which you can get in your professional life. I hope this would be made better in the upcoming versions.

CB
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Claire B.

Online Media, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Webex Experience

Reviewed 8 months ago

Overall, Webex is a great choice for businesses looking for a reliable video conferencing platform. The audio and video quality are excellent, the features are comprehensive, and the interface is easy-to-use. The only downside is the cost, which can be prohibitive for some businesses.

Pros

Webex is an easy-to-use and reliable platform for video conferencing, with a wide range of features that make it a great choice for businesses. The interface is intuitive and the video and audio quality are excellent, making it an ideal choice for remote meetings.

Cons

The only downside is the cost, which can be quite expensive for larger organizations. Additionally, the setup can be time consuming and sometimes difficult for those who are not tech-savvy.

AR
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Verified reviewer

Computer Hardware, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Complex but a few shortcomings

Reviewed 3 years ago

We're using Webex to do tech meetings with US partners, and to manage remote meetings of local institutions.

Pros

It stands among the most feature-packed conferencing apps, and comes with dedicated hardware, powerful and extensive means provided to connect users to a conference

Cons

Even with lots of free bandwidth (both in the organization and in the remote connections) the audio can do 1-2 seconds lags, or the audio can just be bad for a few partecipants even if they have good audio and bandwidth, I suppose it's a server side issue. Can be resource hungry when there are >20 partecipants with video. The image quality using the Cisco room kit is underwhelming for its cost.

SV
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Samuel V.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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WebEx meeting Very Affordable for the features

Reviewed 3 months ago

Was good for the price but had to shift to another webinar software for better reliability

Pros

Overall it was very affordable for the amount of features available. I had the enterprise suite for five accounts which is still lower than a single account price of gotowebinar

Cons

Many could not join the webinar and it was a headache showing poor attendance. Compatibility with some windows due to security which never got resolved however the same issue was quickly resolved with GoToWebinar

HS
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Hossein S.

Higher Education, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Webex is an efficient video/audio call software for professional meetings

Reviewed 10 months ago

Overall, it is a very great group call and messaging software. I would recommend using it for businesses meetings in a professional setting.

Pros

I have used webex for years, and I barely have had any issues with it. Voice call, video call, screen sharing, and messaging features are great. It is very quick to connect. You can also have webinars with a lot of attendees on webe. You can restrict permission as the owner of the event on webex. The meetings can be added in your calander and you get notifications before the meetings start, so you have a good track of time. It is great especially for employees working remotely.

Cons

There is no specific dislike I have for webex. I would suggest they improve the sync between desktop version and mobile version. Sometimes my apps in two devices do not sync properly and I do not get notifications on one of the devices (chat notification or call notification)

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