Webex Suite vs Zoom Phone

Zoom Workplace

Microsoft Teams

Zoom Events and Webinars

Workplace from Meta

Google Voice

8x8 Work

Compare Webex Suite and Zoom Phone based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Google Workspace

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Access Control

Access Controls/Permissions

Action Item Tracking

Activity Dashboard

Activity/News Feed

Activity Tracking

Agenda Management

Alerts/Notifications

Annotations

Assignment Management

Attendee Management

Audience Analytics

Audience Engagement

Audio Calls

Audit Trail

Auto-Dialer

Auto Framing

Automated Routing

Automatic Call Distribution

Automatic Transcription

Availability Indicator

Brainstorming

Brand Management

Breakout Rooms

Calendar Management

Calendar Sync

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Tracking

Call Transfer

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Computer Telephony Integration

Conferencing

Contact Management

Content Management

Customizable Branding

Customizable Reports

Customizable Templates

Data Security

Desktop/Browser Sharing

Diagnostic Tools

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Electronic Hand Raising

Electronic Signature

Email Management

Email Reminders

Employee Activity Monitoring

Engagement Tracking

Event Management

Event Scheduling

File Management

File Sharing

File Transfer

For Cloud Phone Systems

Gamification

Group Management

HD Audio/Video

Host Controls

Interactive Content

Live Chat

Live Streaming

Live Streaming Production

Lock Meetings

Meeting Management

Meeting Notes

Meeting Preparation Tools

@mentions

Microsoft Outlook Integration

Mobile Access

Mobile Screen Sharing

Moderation

Monitoring

Multi-Channel Communication

Multi hosts

Multimedia Support

Multi-Participant Screen Sharing

Multiple Camera Feeds

Multistreaming

Multi-User Collaboration

Networking

On-Demand Recording

Reviews for Webex Suite come from a wide variety of industries, including information technology and services (12% of reviewers), computer software (9%), and hospital & health care (5%). The most frequent use case for Webex Suite cited by reviewers is meetings (57% of reviewers).

Users and use cases

Reviewers indicate that they appreciate the free plan and trial, and some users say the pricing is affordable for large organizations. However, some reviewers report confusing pricing, expensive upgrades, and limited features in lower-tier plans.

Value for money

The Webex Suite integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.7 out of 5 for its integration with Webex Suite), Microsoft Teams (a meeting product, 4.9), and Zoom Workplace (a video conferencing product, 4.5).

Integrations

Webex Suite is a meeting solution offering key features such as HD audio/video, two-way audio and video, video conferencing, screen-sharing, mobile access, and real-time chat, among others.

Webex Suite

Web-based

iPhone

Windows

iPad

Android

Linux

Chromebook

Webex Suite - Business

Webex Free

Webex Enterprise

Webex Meet

Call Plan

Graduate Teaching Assistant

I was also able to set up re-occurring meetings on Webex and get reminders about 15minutes before time which makes meeting worry free.

Financial Advisor

Overall, I find Webex holds up fine for the standard meetings, long calls, team check-ins where you just want the video and sound to behave.

Operations Manager

When i upgrade my phone to the Samsung S25 Ultra, the mobile application did not show any notifications.

Network Administrator Sr.

Add the ability to see when a person is away from their desk as soon as they lock their PC or set it to a time lower than 10 minutes.

Senior Coordinator

The ability to switch chat to live call, without switching an app, makes working with my remote team feel like one coherent entity.

General Manager

Some of the connectivity, via our SSO organizational policies can make for a tricky login when regular password updates are required via our IT team, but overall this isn't a huge issue.

Screen share runs smooth, and bits like reactions or breakout rooms help break up long calls a bit.

Server Administrator

Using the Webex APP we can create remote sessions with one click, amazing resolution in the session and very stable connection all time.

system technique

Occasionally, it's slow or the audio quality is inconsistent, but I understand it's due to the internet connection failing at the time.

Program Coordinator

Webex Suite has been mostly positive and great tool for connecting me with my team through video calls and chats and I like being able to share my screen and keep everything organized in one place but it can be slow at times and the interface can be tricky to navigate but I find it useful for work even with a few ups and down.

Coordinator

It has limited customization, interface complexity, pricy, integration issues and sometime audio issues.

Junior Digital Marketing Manager

It allows professional and compelling communication that makes the interaction almost natural, more favorite than face-to-face communication with geographical limitations of communication channels while enjoying high reliability.

Sales Rep

It provides a great service by combing messaging, calling, video conferencing and contact lists, into one service.

Devops Engineer

Indeed, such features as real-time transcription, background noise cancellation, and AI-driven insights make each and every meeting more productive and less stressful.

Great option for softphone connectivity on your PC, with an intuitive user interface and calling/voicemail integration.

Assistant Manager

Excellent tools for hybrid meeting environments: strong video & audio quality, noise suppression, background features, etc.

Provisioning and activations specialist

The use of polling and white boarding makes for a very effective brainstorming session enabling easy noting of ideas for future implementation.

Developer

I appreciate that you have the option to use this tool without paying for it, if a meeting organizer sends you the link. Despite this, I do not like that the link to use a web browser is somewhat hidden/obscured, and that if you opt to install the temporary program, it can be difficult to fully remove from your (Windows) system.

Receptionist

Webex allows me to chat, video call, and screen share with fellow coworkers which is especially helpful considering our company has multiple locations in various states.

Customer success

I'm very pleased with webex suite because it provides a secure and safe room for online interaction/communication between teammates, it's effortless, and allows instant messaging and web meetings

I really like Webex because of the mobility it gives me to have my voice line on my computer and communicate internally with my team.

Things I don’t like about Webex Suite is that it can be slow sometimes, especially when there are many people on a call and the interface can feel a bit confusing at first and it took me some time to figure everything out and I have also noticed that the notifications can be overwhelming making it hard to focus and audio quality isn’t always the best which can be frustrating during important meetings.

In app design features that allow us to customize for our CV company and customers

Sr. Auditor

I have experienced the audio cutting out, screen freezing, or the screen not showing anything during a meeting, which interrupts our execution and prevents us from getting to our deliverables.

Should make more easy with access management for access to the data storage and easily retrieve on cloud.

Patient Service Representative

I, also, enjoy that we can have our meetings without having to travel especially in Winter time when the roads can be bad.

This software helps us to ensure one another is safe especially when within a room.

IT technical Specialist

In one of our client companies we have been using Cisco webex meetings for many years and it has proven to be an indispensable tool, especially in the Covid period, for careyng out remote work and staying connected in a comfortable way.

Instructional Designer

It also has strong security and high-quality video/audio.

Realtor

Webex is super helpful when alerting agents within my brokerage of important information or posting announcements or asking for vendors

The audio and video quality are outstanding, and the collaboration tools make teamwork easy and efficient.

Supply chain executive

As a manager I need to share thoughts, Ideas and take feedback from my peers while discussing with them .Webex is best medium for me to connect with my peers who are physically not available in office.

Management

You can collaborate with your team members and create virtual whiteboards, and you can split into breakout rooms.

Team Leader

If the Microsoft tools in the organisation are managed by an Admin, the integration of calendars, meetings with outlook are really difficult to manage.

It’s reliable, intuitive, and perfect for both small meetings and large online events.

Amazing platform for calls, meetings, and webinars.

ICT Infrastructure Manager

We use this product for many scopes: learning sessions, next level videoconference, great virtual meeting experiences

Group IT Manager

One of the first effective solutions for video conferencing and remote meetings that is effective and still going strong with feature and performance improvements

Accounts Payable Specialist

I like how it unify webinar, calling, messaging, whiteboarding, BIM and VC in one central location.

Webex Suite is easy for me to communicate with my team, the video calls are clear and I appreciate the ability to share my screen during meetings.

System Engineer

It provides crystal-clear communication, even in large meetings or webinars.

Webex Suite vs Zoom Phone Comparison (2026)

Webex Suite

Zoom Phone

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives