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Zoiper vs Ricochet360 Comparison (2026)

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Zoiper

Ricochet360

Overview

Zoiper is a cross-platform VoIP softphone dialer that allows voice and video calls, plus instant messaging, to be conducted through multiple Private Branch Exchnage (PBX) networks or favoured Session Initiation Protocol (SIP) providers, with smartphone apps also available for iOS and Android devices

Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

49.95

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

114

Value for money

Ease of use

Features

Customer support

73%

would recommend this app

4.8

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

Pros

“In my daily work, Zoiper has been a fundamental tool for staying connected with clients and my team from anywhere.”

Guillermo B.

Owner

“I use it for a freelance job, downladed zoiper abnd the credentials where given to me, so it was simple and quick to get zoiper running along with Vicidial, not bandwidth hungry also, that's a plus.”

Oscar A.

Cusotomer Service and tech support consultant

“Zoiper stands out primarily for its versatility and technical performance on a daily basis.”

Guillermo B.

Owner

Pros

“Some calls are received from the distribution logic to agents that are already involved in another activity inconspicuously creating overlap and docket mishmash.”

Mike W.

IT Project Manager

“I was able to contact fresh leads the one moment they signed up and joined the CRM, which kept them warm and active.”

Mike W.

IT Project Manager

“For a good success of your business, Ricochet360 is the best solution given the features it provides such as CRM.”

Rachid K.

Sales Executive

Cons

“Initial Learning Curve: For non-technical users, the initial setup of SIP or network parameters (codecs, ports, STUN/TURN) can be somewhat complex and intimidating.”

Guillermo B.

Owner

“This can be a drawback if you need to record interactions right out of the box without upgrading.”

Guillermo B.

Owner

“Additionally, the desktop user interface feels a bit austere and outdated.”

Guillermo B.

Owner

Cons

“Does not seem to have the ability to forward calls to my cell phone for returned calls (like when I am on Lunch or out of office, after hours etc)”

Daniel S.

CDO