getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

IT Ticketing Systems Software - Page 5

Last updated: April 2026

1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

161 software options

Conversational Cloud logo

AI-Powered Chatbots, Messaging & Live Chat for Businesses

learn more
LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels.

Read more about Conversational Cloud

Users also considered
SpiceX logo

Integration Platform as a Service for contact centers

learn more
SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

Read more about SpiceX

Users also considered
Web Tracks logo

Help desk and IT asset management solution

learn more
Web Tracks is an IT asset management and help desk solution designed to help businesses of all sizes with automating ticket assignments and managing their IT inventory. Key features include time tracking, purchase order management, auditing, email alerts, and reporting.

Read more about Web Tracks

Users also considered
Cherwell Service Management logo

Customizable IT service management solution

learn more
Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more

Read more about Cherwell Service Management

Users also considered
Workbooks logo

A made-to-measure CRM for an off-the-shelf price.

learn more
Workbooks is the provider of CRM apps designed for small and mid-size organizations. Our suite of software enables clients to accelerate sales growth, improve marketing execution, streamline business processes and improve the customer support they deliver.

Read more about Workbooks

Users also considered
Vtiger CRM logo

All-in-one CRM for small businesses

learn more
Vtiger works with over 100,000 businesses helping them deliver outstanding customer experiences by breaking barriers between their marketing, sales, and support teams.

Read more about Vtiger CRM

Users also considered
Wasp Inventory logo

Easy-to-use Inventory Management Software

learn more
InventoryCloud streamlines your IT ticketing system and inventory management processes with a modern, feature-rich solution. Experience fast and accurate physical inventory cycle counts, eliminate stock-outs and write-offs, and gain complete control over your inventory.

Read more about Wasp Inventory

Users also considered
Zoho CRM logo

Customer relationship management solution

learn more
Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Read more about Zoho CRM

Users also considered
Novo Solutions logo

Asset & Work Order Management

learn more
User-friendly and flexible web and mobile Asset, Work Order and Customer Service solution. Geo-tag and map assets. Schedule Preventative Maintenance.

Read more about Novo Solutions

Users also considered
SPOTIO logo

Field service management and sales engagement software

learn more
SPOTIO is a field service management solution that helps businesses across several industry segments, including solar, medical, telecommunications, and distribution manage operations related to route optimization, customer communications, lead visit tracking, and more on a centralized platform.

Read more about SPOTIO

Users also considered
Woopra logo

Real-time customer activity

learn more
Woopra is a customer behaviour analytics app that helps businesses enhance personalized and behavioural targeting. It improves the customer experience, tracks customer activity, builds customer segments, generates retention and funnel reports, and live dashboards to measure your key metrics.

Read more about Woopra

Users also considered
mHelpDesk logo

Cloud-based field service management software

learn more
mHelpDesk is a cloud and mobile-based field service management software that assists with job tracking and invoicing. Users can access customer information from any device. Key features include quoting, scheduling, job tracking, billing and invoicing, electronic payments, QuickBooks integration, and more.

Read more about mHelpDesk

Users also considered
C2 logo

The ultimate ITSM platform

learn more
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

Read more about C2

Users also considered
eQuip logo

manage physical and IT assets, easy to use, flexible, mobile

learn more
eQuip is an enterprise asset management solution which allows users to manage the lifecycles of physical & IT assets, facilities, government property, and more

Read more about eQuip

Users also considered
1CRM logo

Doing Business, Better

learn more
1CRM is an all-in-one CRM solution which stands out as cost-effective, and comprehensive. Order Management, Service Management, Project Management, Timesheets, Expense Reports, and Vacation Tracking are all included in every version of 1CRM, starting at $12/user/month.

Read more about 1CRM

Users also considered
Oracle Sales logo

Auto dealership CRM software for sales teams

learn more
Oracle Sales is a commercial real estate CRM software designed to help businesses manage subscriptions and analyze sales performances. The platform enables administrators to collaborate with colleagues on proposals, pricing, and quotes to handle sales and marketing operations.

Read more about Oracle Sales

Users also considered
Oracle E-Business Suite logo

Suite of e-business applications

learn more
Oracle E-Business Suite is a comprehensive suite of applications designed to address complex business requirements. It provides organizations with integrated business and industry solutions, enabling them to streamline operations, improve productivity, and respond to changing demands.

Read more about Oracle E-Business Suite

Users also considered
Soffront CRM logo

CRM. Marketing. Simplified

learn more
Soffront CRM is an award winning fully integrated CRM solution for sales, marketing, customer service, helpdesk, project management and more. Save without the cost of multiple add-ons and third party partners.

Soffront CRM can be deployed hosted or on-premise.

Read more about Soffront CRM

Users also considered
SAP Customer Experience logo

Enterprise CRM software

learn more
SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

Read more about SAP Customer Experience

Users also considered
Results logo

Grow your business with Results

learn more
Results is an all-in-one CRM for Service Operations and Field Service Management. The award-winning software streamlines operations, enhances customer relationships, centralizes information, and integrates with QuickBooks and other popular apps.

Read more about Results

Users also considered
Kapture CX logo

Cloud-based CRM solution for businesses of all sizes

learn more
Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

Read more about Kapture CX

Users also considered
NetSuite logo

AI-powered cloud-based business management suite

learn more
NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Read more about NetSuite

Users also considered
Odoo logo

All-in-one open-source business software

learn more
Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
Enghouse eKMS logo

Internal & external knowledge base and forum management

learn more
SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. Search engine, internal/external kb moderator tools, workflows, ticketing, custom forms, editor, article templates and snippets, statistics reporting, drafts and much more.

Read more about Enghouse eKMS

Users also considered
NiCE CXone logo

Cloud-based contact center software

learn more
Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Read more about NiCE CXone

Users also considered