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SAP Customer Experience
5
123
4
83
3
28
2
6
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise CRM software
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SAP Customer Experience - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
SAP Customer Experience overview
Based on 245 verified user reviews
What is SAP Customer Experience?
Reviews for SAP Customer Experience come from a wide variety of industries, including computer software (10% of reviewers), information technology and services (8%), and telecommunications (7%). The most frequent use case for SAP Customer Experience cited by reviewers is CRM (44% of reviewers).
What do users say about SAP Customer Experience pricing?
Reviewers appreciate SAP Customer Experience’s comprehensive functionality and economic benefits for larger businesses, and some users say the pricing is competitive for similar platforms. However, many reviewers indicate high costs make it less accessible for smaller firms, and some users report ongoing expenses are difficult to justify.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Client Support
Cloud
Client Implementation
User Interface
Pricing
Transactions
SAP Customer Experience’s user interface
SAP Customer Experience pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.2
Ease of use
3.9
Customer support
4.2
Reviews sentiment
What do users say about SAP Customer Experience?
Reviews for SAP Customer Experience come from a wide variety of industries, including computer software (10% of reviewers), information technology and services (8%), and telecommunications (7%). The most frequent use case for SAP Customer Experience cited by reviewers is CRM (44% of reviewers).
Select to learn more
Who uses SAP Customer Experience?
Based on 245 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
SAP Customer Experience's key features
Most critical features, based on insights from SAP Customer Experience users:
All SAP Customer Experience features
Features rating:
SAP Customer Experience alternatives
SAP Customer Experience
Starting from
58
/user
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
LiveChat
Starting from
25
/user
Per month
SAP Customer Experience pricing
Starting from
58
/user
Per month
User opinions about SAP Customer Experience price and value
Value for money rating:
Of 26 reviews that provide robust commentary on SAP Customer Experience's price and value, mention it in a positive light.
Reviewers appreciate SAP Customer Experience’s comprehensive functionality and economic benefits for larger businesses, with some saying its value for money is good if the organization has significant revenue. Some users say the pricing is competitive compared to similar platforms, though they note it comes with a high price tag. However, many reviewers indicate the cost of licensing, implementation, training, and maintenance is very high, making it less accessible for small firms or those with tight budgets. Some users report that necessary features can drive up costs further, and they often find ongoing expenses difficult to justify.
, and
SAP Customer Experience integrations (6)
Integrations rated by users
We looked at 245 user reviews to identify which products are mentioned as SAP Customer Experience integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
“We use both platforms to track and align sales.”
“Setup takes some time but allows easy creation of Leads and Campaign members from form submissions.”
Michelle U.
VP of Operations
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“All the emails related to a project or talent management goes right into Monday.com. It's great”
“Scheduling of appointments.”
Patricia D.
Manager Business Administration
Other top integrations
SAP Customer Experience support options
Typical customers
Platforms supported
Support options
Training options
SAP Customer Experience FAQs
Q. What is SAP Customer Experience used for?
SAP Customer Experience offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM. Integrated knowledge management, along with rules-based email management, allows agents to solve issues faster within the CRM. The marketing and sales analytics features, combined with the reporting tools offered in SAP Customer Experience, allow marketing and sales departments to refine their campaign strategy. Align teams on company goals and team objectives by analyzing performance and coordinating efforts with call lists, agent scripts and promotional campaigns. Create and execute marketing campaigns using data gathered though SAP Customer Experience. Marketing campaign efforts can be implemented globally, regionally or locally. Campaign performance can be monitored in real-time and scenario-based campaigns can be implemented. The pipleline management tools offered by SAP Customer Experience allow sales reps to qualify leads more efficiently and to make use of cross-selling and up-selling opportunities. Sales reps can use the SAP ERP integration to manage sales orders, quotes and contracts, processing and closing deals more efficiently.
Q. Does SAP Customer Experience support mobile devices?
SAP Customer Experience supports the following devices:
iPhone, iPad, Android
Q. What level of support does SAP Customer Experience offer?
SAP Customer Experience offers the following support options:
Chat