Name: Salesforce Platform
Rating: 4.36734693877551 (392 reviews)

Salesforce Platform vs Connecteam

Jira

viaSocket

Zapier

Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.

viaSocket is a cloud-based and AI-enabled workflow automation tool that enables users to create workflows with prompts. Key features include conditional logic, webhooks, custom APIs, and security.

Zapier connects the web apps SMBs use every day so you can save time, automate tedious tasks, and focus on what matters most. In just a few minutes, you can set up automated workflows using 6,000+ of the most popular web apps—no code required. 


Salesforce App Cloud’s Lightning Process Builder allows users to automate business workflows by building custom apps & integrations using point-and-click tools

Reporting/Analytics

Access Controls/Permissions

Third-Party Integrations

Collaboration Tools

Alerts/Notifications

Document Management

Drag & Drop

Approval Process Control

By industry, Salesforce Platform reviewers are most commonly professionals in computer software (18%). The most frequent use case cited by reviewers is workflow management (73%).

Users and use cases

Some users say Salesforce Platform provides good value for nonprofits with free licenses and no hardware fees. Reviewers appreciate its features, but they find high licensing costs, paid add-ons, and expensive consultants reduce overall value for money.

Value for money

The Salesforce Platform integration most frequently cited by reviewers is Slack, a team communication product rated 4.4 out of 5 for its integration with Salesforce Platform.

Integrations

Salesforce Platform is a workflow management solution offering key features such as customizable fields and reporting/analytics, among others.

Salesforce Platform

Web-based

Windows

iPhone

Linux

Android

iPad

Odoo 

Trello

Platform Starter

Platform Plus

High and increasing costs

Vice President, Fishbowl Partner Nation

The product is so embedded in all that we do and are and with a lack of comparable products to move to, we feel like we are trapped and forced into paying the new prices every year.

72% of reviewers feel negative about Salesforce’s pricing. Users think the product is expensive, with costs rising for additional licenses, plug-ins, and required customizations. Some reviewers report that setup and ongoing maintenance often demand outside consultants, which adds significant expense. They say the platform’s complexity can lead to high implementation and training costs, making it less accessible for small businesses or those with limited budgets. Many users feel frustrated by frequent price increases and the perception of being locked into costly annual commitments.

Comprehensive lead management tools

I love how this platform works and integrates with so many other tools, allowing for easy tracking and monitoring of leads, successes,etc in the client life cycle

92% of reviewers feel positive about Salesforce’s lead tracking capabilities. Users think the platform makes it easy to monitor leads, opportunities, and sales progress across departments. Reviewers appreciate being able to assign leads, automate follow-ups, and view detailed analytics for forecasting. Some users say the integration with other tools and the ability to organize and update lead information in bulk are particularly helpful. They find that tracking the entire client lifecycle and ensuring no leads are missed is crucial for their sales and marketing operations.

Highly adaptable CRM platform

89% of reviewers feel positive about Salesforce’s customization options. Users say the platform allows them to tailor workflows, fields, dashboards, and objects to fit their unique business needs. Reviewers appreciate the flexibility to personalize the system for different industries and scales, often mentioning the ease of creating custom solutions and integrating other essential products. Some users report that advanced customization enables them to improve efficiency and address specific requirements, making the platform valuable for diverse organizational processes.

Service Hub Representative

It’s a robust, flexible system that can transform how teams manage customer relationships, automate processes, and analyze data. Once you get past the initial learning curve, it becomes an incredibly valuable tool that supports efficiency and growth

Senior Marketing and Communications Specialist

From a marketing and communications perspective, Salesforce shines when it comes to data depth. When structured well, it enables meaningful insights into audiences, journeys, and long-term engagement that simpler tools just can’t provide.

Senior Account Executive

I benefit most from the ability to edit and track my sales pipeline (with great visual charts), create and track tasks to better structure my day, and it has great integrations with other systems I use.

Salesforce is incredibly powerful and flexible. If you need a CRM that can scale with your organization, handle complex data relationships, and adapt to highly customized workflows, it’s hard to beat.

Owner

I love utilizing the campaigns and reporting features for marketing to understand attribution and ROI for various different marketing campaigns.

Pharmacist

I only wish it would be customizable and have the ability to easily limit the amount of information on one page to limit scrolling and clicking.

Engagement Officer

I like how at both places I have used Salesforce, it is so customisable and adaptable to the organisational needs, it has customer data, sales, marketing but also a strong dashboard and pipeline tracker.

I really like working in Salesforce platform due to its versatility and ability to access ample amount of information in the same tab.

Safely stores all the data I need for my position and helps me better navigate my day to day tasks.

Account Executive

Love the system, as I mentioned it's a great tool and I use it everyday to put together all my notes, and keep my pipeline up-to date.

Records Specialist

Overall I enjoy using Salesforce, it has the capability of providing a great way to manage customer data for researching accounts while allowing you to add notes and process payments quickly.

Sr. Sales Enablement Specialist

The capabilities of Salesforce are unmatched in terms of the infinite number of tools that can be integrated, the customization flexibility, and the ability to create a variety of reports.

Manager, FPandA - Sales Compensation

The number of objects/tables can be a bit overwhelming when trying to build reports - this is partly just a learning curve issue, but it can be challenging to build a report without understand how all the objects connect.

Salesforce gets a lot of hate, but at the end of the day, it is a great platform with loads of functionality, and it is customizable to just about any organization.

Admin RD Consulting

Overall, the out of box experience is pretty simple and it has a great ability to scale to meet needs and exceed project management expectations.

Salesforce Consultant

In summary, despite some challenges, Salesforce’s robust customization, automation, and support resources make it a powerful tool for enhancing business processes and driving growth.

Software engineer

An all inclusive suite where we can manage data and create workflows all in one platform instead of using separate tools or platforms.

New Business Representative

I've used salesforce for over 3 years now and it has been one of the most useful tools I've had in my life when it comes to sales roles, with just a few caveats.

Although Salesforce is highly customizable, certain limitations within its framework can make it difficult to implement very specific or unique requirements without resorting to workarounds or third-party solutions.

Branch Office Administrator

There are different calendar views, where I might miss something on the calendar, I might catch on the day at a glance.

Salesforce allows my company to help provide the most efficient way to work with our customers.

Proposal Project Manager

I also love that just any user can't manipulate it and Salesforce truly tracks when things are done in the system, down to the exact time!

To get the most out of Salesforce, you need real investment—either in staff expertise, consultants, or both.

Contractor

Owner - Licensed Advisor

Its strong development for community support and regular updates further contribute to a positive user experience.

Salesforce Platform est a unique and very usefull tool for any company that needs to keep track of its business.

Membership Manager

We were also able to assist customers very easily with items such as account updates and reset.

Senior Manager, Information Technology

Salesforce is the complete CRM system that all companies need; its wide catalog of products works for any company's industry.

Clicking on any link can take me to the related records - I wish more SaaS tools I use worked the same way.

Sales Manager

I could be waiting for a few minutes at times just to load the next page.

I used salesforce in conjunction with SunRun, the platform was super smooth to use and train reps to use as well.

Without that, it’s easy for the system to feel overwhelming, slow, or underutilized.

Install technician

Makes jobs easier for Frontline employees to access client information and provide fast efficient response.

I also appreciated the amount of time our account rep spent with our group to ensure all of our training needs were met.

I would like there to be an option to mark an appointment as “rescheduled” instead of just “canceled”.

What I loved about using salesforce was that we could see a lot of information about the customer in one place.

Admin Consultant

I’ve worked with other similar platforms and nothing comes close to how intuitive Salesforce has been.

It is easy for us to make adjustments when we need to and seldom need help from their customer support folks.

Love the task managing, customer support and provides value for money.

Content Moderator

Somes a call would take place and a person's information didn't populate so I had to input it manually.

Co-Founder

Incredibly powerful tech to automate nearly every marketing channel in a large scale business. Once its built out, you'll never need another marketing tech product.

It’s nice being able to bounce back and forth between coworkers tasks in case I need to make a quick change.

I was able to locate customers when calls came through.

Engineer

All in one data capture tool to collaborate between teams and regions in an organization.

Contact Centre Agent

I love how we can open multiple pages on one page and we do not have to open a different tab.

Can track inventory, issues, cases, business opportunities all in one place.

What I didn't like, or probably had not learned, was how to integrate auto-assign by message types.

Parts Manager

You can report, and collect data to track down results, forcast and more.

My company is looking for a new CRM and I’m highly recommending Salesforce and their awesome automation.

Customer Marketing

Lead Tracking

Data Management

Reporting

Account Management

Customization

Information Management

Business Growth

Workflow Automation

Small Business

Freelancers

Large Enterprises

Mid-size Business

Some users say Salesforce Platform offers significant value for nonprofits, with free licenses for up to ten users, and appreciate cost savings from no hardware or maintenance fees. Reviewers appreciate the extensive features and customization options, but they find the high licensing costs, required paid add-ons, and frequent need for costly consultants or administrators to be major drawbacks. Some reviewers feel the platform’s complexity increases setup and maintenance expenses, making it less cost-effective for small businesses. Users think ongoing price increases and the cumulative cost of customization and integrations reduce its overall value for money.

Salesforce

Clockify

Clockify is a time tracking app that helps teams track work hours across projects. For unlimited users, project and client managers can measure employee productivity, track the progress of every project and do all necessary reporting and administration work in one place.

Rippling

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

Jibble

The 100% free time tracking and attendance software for deskless teams, helping prevent buddy punching and time theft with GPS tracking, facial recognition, and automated timesheets.

It's easy-to-use, and free forever for unlimited users.

Help your employees grow with an easy-to-build onboarding experience. Let them learn at their own convenience and quiz them at yours.

Employee Management

Task Management

Activity Dashboard

Training Management

Self Service Portal

Compliance Management

Reviews for Connecteam come from a wide variety of industries, including construction (12% of reviewers), hospital & health care (6%), and health, wellness and fitness (6%). The most frequent use case for Connecteam cited by reviewers is time clock (57% of reviewers).

Reviewers appreciate Connecteam’s flexible pricing and the free version for small teams, which they say helps assess value. However, some users report confusing pricing, forced upgrades, and escalating costs as teams grow.

Connecteam is a time clock tool with key features that include clock in/out, employee time tracking, mobile access, timesheet management, employee scheduling, and more.

Open Source

Connecteam

Homebase

When I Work

QuickBooks Time

Jobber

Google Workspace

Paychex Flex

Buddy Punch

Slack

ADP Workforce Now

Deputy

Employment Hero

Workvivo

TimeClock Plus

HotSchedules

Basic

Advanced

Expert

Enterprise

Inconsistent and overwhelming notifications

Office Manager

I do wish the notifications could be better customized so we can use it for our messaging forum among my employees. When we try to use the chat feature, it doesn't notify well enough when the others have the app closed. If it had a louder ping notification or allow us to change the tone so it was more recognizable.

Director

It is slow, takes too long to do anything admin side, notifications come in late, it is not user friendly, staff are very unhappy, when logging in on the phone app, doesnt take me directly to the admin schedule.

69% of reviewers feel negative about Notifications. Users indicate that notification delivery is unreliable, with delays or missed alerts for messages and tasks. Reviewers express frustration over the inability to customize notification settings effectively, leading to either excessive alerts or missing important updates. Some users say that staff often mute notifications due to overload, which undermines timely communication and can result in missed messages or critical information.

Frequent bugs and glitches

Front Desk Assistant

Also, sometimes there were bugs where the application would crash.

Operations Manager

The app can get buggy at times and needs to be rebooted.

47% of reviewers feel negative about Bugs and Issues. Users report recurring crashes, glitches, and software errors that disrupt their workflow. Reviewers mention problems such as the app freezing, unexpected shutdowns, and difficulties with certain features like scheduling or attachments. Some users say that these technical issues require frequent troubleshooting or app reinstalls, and they feel that support responses do not always resolve the underlying problems promptly.

Lag and slow performance issues

Behavior Technician

I have issues with lagging when typing long messages, when uploading gifs or files it often does not work, not getting notifications, or the app randomly closing.

Operations Supervisor

The biggest cons are that Connecteam is slow to load regularly and has frequent points where it cannot be accessed (at one point it was down for many staff members for more than 12 hours). If Connecteam can fix this issue, I would consider it hands-down the industry leader.

83% of reviewers feel negative about Performance and Speed. Users frequently report lag, slow load times, and occasional crashes, especially when switching between modules or using the chat feature. Reviewers mention that syncing delays, glitches, and connectivity problems disrupt workflows and can cause frustration during busy periods. Some users say these issues impact their ability to access information quickly, submit forms, or communicate in real time, particularly on mobile devices or with weak internet connections.

Cumbersome admin permissions and access

Human Resources

When I was using someone else's admin account, I had to enter a code very frequently, and having to wait for a code took up a lot of my time when scheduling.

Manager

The website forces you to switch between admin and user to use different features, which is time consuming

39% of reviewers feel negative about Admin Access. Users indicate that managing admin rights and permissions is confusing and sometimes restrictive. Reviewers report difficulties switching between admin and user modes, accessing certain features, or delegating tasks to site managers. Some users say that the lack of mobile-friendly admin functions and unclear permission settings lead to wasted time and hinder their ability to manage teams efficiently, especially outside of standard office hours.

Complex and costly pricing structure

owner

It deliberately leaves key features out of the first level of membership, in spite of it being very expensive.   And it's difficult to tell ahead of time because the free trial membership includes them, so then you pay 500 bucks or so and discover you suddenly don't have access to those key features that you needed.  

Coordinator of Thomas Commons

We did a free trial and had access to everything but it was hard to know which features we would have long term at our price point. While the prices are on the website it was a little misleading.

48% of reviewers feel negative about Pricing. Users often express confusion and dissatisfaction with the tiered pricing model, noting that essential features are locked behind higher-priced plans. Reviewers mention frustration with having to pay for bundles of features they do not need just to access one required tool. Some users say that unexpected costs, frequent price increases, and unclear plan details make budgeting difficult, especially for small businesses or teams needing only specific functionalities.

Enhanced workflow efficiency

92% of reviewers feel positive about Efficiency. Users say Connecteam streamlines administrative tasks, reduces paperwork, and improves overall productivity. Reviewers appreciate that the platform saves time on scheduling, reporting, and communication, allowing them to focus on higher-priority responsibilities. Some users note that the system increases accountability and transparency, making it easier to identify trends and manage operations as their business grows.

Salesforce Platform vs Connecteam Comparison (2026)

Salesforce Platform

Connecteam

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives