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Table of Contents
Salesforce Platform - 2025 Pricing, Features, Reviews & Alternatives
Starting from
25
/user
Per month
Alternatives with better value for money
Salesforce Platform’s pros and cons based on 349 verified reviews
To identify what users like and dislike about Salesforce Platform, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.
Versatile integration capabilities
91% of reviewers feel positive about Salesforce's integration capabilities. Reviewers appreciate the platform's ability to seamlessly connect with a wide range of third-party systems and applications. They find that the numerous out-of-the-box integrations and robust APIs facilitate the extension of Salesforce's functionalities. Users report that integrating tools like Heroku, Force.com, and AppExchange enhances their workflows and business processes. Some users say the integration with legacy systems and other enterprise applications allows for a cohesive and efficient operational environment.
Extensive customization options
90% of reviewers feel positive about Salesforce's customization options. Users think the platform's ability to tailor CRM solutions to specific business needs is invaluable. They appreciate the ease of creating custom objects, fields, and workflows, which allows for a highly personalized user experience. Reviewers indicate that the flexibility to integrate various software and the potential for extensive automation make Salesforce a powerful tool for enhancing business processes. Some users say the customization capabilities enable them to address unique requirements across different departments and industries.
See related user reviews
Daryl Edwine Mboumba
method engineer
Almir Bojić
SDR
High Costs for Small Businesses
79% of reviewers feel negative about Salesforce Platform's value for money/pricing. Some reviewers feel that Salesforce offers a powerful and flexible CRM tool. Users appreciate the cost savings on ongoing product licensing. However, many users report that Salesforce can be expensive. They mention additional costs for consultants and developers.
See related user reviews
Alexander Markow
Technical Support Engineer
Ian Bird
Vice President, Fishbowl Partner Nation
Salesforce Platform's key features
Most critical features, based on insights from Salesforce Platform users:
All Salesforce Platform features
Features rating:
Salesforce Platform alternatives
Salesforce Platform
Starting from
25
/user
Per month
Asana
Starting from
13.49
Per month
Lucidchart
Starting from
9
Per month
Zoho CRM
Starting from
14
Per month
Salesforce Platform pricing
Starting from
25
/user
Per month
User opinions about Salesforce Platform price and value
Value for money rating:
Of 47 reviews that provide robust commentary on Salesforce Platform's price and value, 21% mention it in a positive light.
Some reviewers feel that Salesforce Platform offers a powerful and flexible CRM tool with extensive integrations and customizations, making it a worthwhile investment despite its higher price. Users appreciate the cost savings on ongoing product licensing and the availability of free solutions on the app exchange. Nonprofits benefit from free licenses for up to 10 users. However, many users report that Salesforce can be expensive, especially for small businesses or those requiring significant customization. They mention additional costs for consultants, developers, and necessary customizations, which can make the platform less cost-effective for smaller operations.
Check .
To see what individual users think of Salesforce Platform's cost and value, check out the review excerpts below.
Daryl Edwine Mboumba
method engineer
Salesforce Platform integrations (654)
Integrations rated by users
We looked through 349 user reviews, to identify which products are mentioned as Salesforce Platform integrations, and what is the users perception.
“Slack is our main hub for communications and Salesforce alerts/notifications are critical to getting our job done right and on time.”
Ritchie Filippi
Producer
“Pulling in email and other customer communications right into SalesForce without having to remember to sync is highly important. ”
Jason Hilliard
Academic Advisor for Enrollment Partnerships
“Our content organisation uses serviceNow as a ticketing software purely because of high licensing costs for Salesforce. The integration of serviceNow with Salesforce was not easy but after 15 months of development time we currently have a pretty robust system and an integration between both of platforms”
Chetan Thaker
Director, customer experience
“We can add and share contacts from Gmail directly into Salesforce Platform. ”
Ritchie Filippi
Producer
“We added field service in order to better track opened cases with multiple site visits. We were not able to accurately bill for multiple trips, or associate any equipment used per visit. We were leaving money on the table.”
Drew Wolf
CEO
“Updating automatically filled information in Totango is helping us to reduce the manual work and avoiding any human typing errors.”
Mostafa Fahmy
Senior Billing & Collection Specialist
“The CS tool communicates with Salesforce to collect clients' details and journey stage”
Anonymous Reviewer
Director of Customer Success
Salesforce Platform support options
Typical customers
Platforms supported
Support options
Training options
Salesforce Platform reviews
Overall rating
4.3
/5
349
Positive reviews
88
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.06/10
175
133
29
7
5
Erik V.
Sr. Manager, Strategic Developement
Kamil S.
Salesforce Administrator and Developer
Salesforce Platform FAQs
Salesforce Platform has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Salesforce Platform?
Salesforce Platform has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does Salesforce Platform support?
Salesforce Platform supports the following languages:
English, Spanish, German, Italian, Swedish, Dutch, Danish, French
Q. Does Salesforce Platform support mobile devices?
Salesforce Platform supports the following devices:
Android, iPad, iPhone
Q. Does Salesforce Platform offer an API?
No, Salesforce Platform does not have an API available.
Q. What other apps does Salesforce Platform integrate with?
Salesforce Platform integrates with the following applications:
QuickBooks Desktop, Marketo Sales Connect, Slack, Tableau, Google Cloud, ServiceNow, Salesforce Einstein, Microsoft Power BI, Xero, Shopify
Q. What level of support does Salesforce Platform offer?
Salesforce Platform offers the following support options:
Email/Help Desk, Chat, FAQs/Forum, Phone Support, Knowledge Base
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