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Salesforce Platform Logo

Salesforce Platform

4.3
(315)

Write a review

Develop enterprise & customer-facing apps

(25)

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Salesforce Platform Pricing, Features, Reviews and Alternatives

Salesforce Platform FAQs

Q. What type of pricing plans does Salesforce Platform offer?

Salesforce Platform has the following pricing plans:
Starting from: $25.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Salesforce Platform?

Salesforce Platform has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Salesforce Platform support?

Salesforce Platform supports the following languages:
Danish, Dutch, English, French, German, Italian, Spanish, Swedish


Q. Does Salesforce Platform support mobile devices?

Salesforce Platform supports the following devices:
Android, iPad, iPhone


Q. Does Salesforce Platform offer an API?

No, Salesforce Platform does not have an API available.


Q. What level of support does Salesforce Platform offer?

Salesforce Platform offers the following support options:
Email/Help Desk, Chat, FAQs/Forum, Phone Support, Knowledge Base

Salesforce Platform product overview

Price starts from

25

/user

Per month

What is Salesforce Platform?

Salesforce App Cloud lets users build enterprise apps quickly that help connect employees, engage customers, track performance, and integrate everything. App Cloud is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.

Key benefits of using Salesforce Platform

Full PaaS (no hardware or underlying systems to manage)
Visual Development (Page Builder, Community Builder, App Builder, Process Builder, & Data Schema Builder)
Programmatic Development (Support for all Modern Languages, Team Administration, Access Controls, Logging)
Mobile Services (SDK, Push Notifications, Geolocation, Offline)
Integration (APIs, SOAP, REST, Point-and-Click Tools)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
FAQs/Forum
Phone Support
Knowledge Base

Training options

Webinars
In Person
Videos
Documentation
Live Online

Not sure about Salesforce Platform? Compare it with a popular alternative

Starting from

25

/user

Per month

Free plan
Free trial
Pricing range

Starting from

600

Per year

Flat Rate

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Salesforce Platform pricing information

Value for money

3.8

/5

315

Starting from

25

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salesforce Platform features

Functionality

4.3

/5

315

Total features

40

13 categories

Most valued features by users

API
Reporting/Analytics
Third-Party Integrations
Access Controls/Permissions
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Workflow Management

Functionality contenders

Salesforce Platform users reviews

Overall Rating

4.3

/5

315

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.99/10
Rating distribution

5

4

3

2

1

156

120

27

7

5

Pros
I love it's customizability, the app exchange, and the Salesforce Community. The app exchange is great for free (or sometimes paid) solutions to add to your Salesforce instance and its capabilities.
It is very user friendly, offers great customization, and is great when it comes to keeping all tasks organized and on track.
The clear sections and adaptability of the platform is really amazing. Its hopeful that its shortcomings will be taken care of in the near-future releases.
Cons
Just after logging in, the wait time is considerably higher than Classic's and is very annoying to sit around while it loads with the latest update's mascot watching your frustration.
The only negative aspect of the platform is the cost. It can be restrictive for smaller projects and when I need to add more users/managers.
There are something things that I dislike about creating quotes.

Overall rating contenders

RS
AvatarImg

Rod S.

National Field Sales Administrator

Food Production, 501-1,000 employees

Review source

Overall Rating

Simplest CRM I've ever used!

Reviewed 7 months ago

Transcript

Rod S.: Hi, my name is Rod, and I work for an FMCG company with 500 plus employees here in Australia....

MK
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Mary Kate M.

Community Engagement Manager

Nonprofit Organization Management, 11-50 employees

Review source

Overall Rating

Much Improved from Classic

Reviewed 2 years ago

Transcript

Mary: My name is Mary. I'm a community engagement manager, and I give Salesforce Platform a four out...

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Naveen G.

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Flexible development platform on the cloud

Reviewed 6 years ago

The Product is very powerful. It provides flexibility to build almost any kind of applications. Business users can build useful apps without taking help from developers. Extensive set of resources are available to build expertise on the platform. Also customers/partners are always available to answer to queries.

Pros

Force.com platform (Lightning) is very powerful development platform on the browser. It can be used to build applications for any industry. The pricing is on per user per month basis. Many tools like Validation rules, Workflows, process builder are available for business users. These tools allow business users to build apps on the platform with fairly complex logic. For additional functionality, developers are needed. Developers can build more advanced features using Apex, Visualforce and Lightning Communities. Trailhead and developer account are free resources available to build expertise on the product. Excellent community of customers/partners is available to support queries.

Cons

Like any complex software there is a steep learning curve. Hiring developers in the US on the platform can be expensive. The license pricing may also be expensive for small businesses.

AR
AvatarImg

Verified reviewer

Oil & Energy, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

It is an objective program in the data service.

Reviewed 10 months ago

I cannot deny that it helps to improve the creation of new tools in the programming field in my department, but as I mentioned before, the setup requires a long time to generate and this delays programming and software development a lot.

Pros

The data that the application returns is unilaterally beneficial for the design and reform of new development products in the company.

Cons

It is very difficult to implement it, you really have to measure and structure in advance all the processes and advantages that Salesforce has. It is a platform that can include CRM management but also data analysis and organization of these, as well as measurement of applications in their vital state, but it takes many weeks to assemble the installation.

CT
AvatarImg

Chetan T.

Broadcast Media, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

The go-to CRM of choice

Reviewed 2 years ago

My experience with Salesforce across the last 4 years has been pretty positive. I love the fact that each of the elements within the platform are connected to each other, and hence extendability and modularity of the platform is possible. I absolutely feel that the privacy features and user roles for Salesforce is a pretty good implementation.

Pros

I love the extendability of Salesforce with their modules. It is high on security, it is high on privacy, and there is a module available for pretty much anything that you can think about. Right from basic CRM to collaboration tools to development interfaces to deployment management to publishing is well

Cons

I think the UI for Salesforce requires a much needed revamp. There has been a good effort with the "Lightning" interface for Salesforce, however given the nature of the platform it becomes tedious for users to keep entering information at every step of the time, and their work flow management is not as straight forward to set up. However once it is set up they are they work exactly as decide

MI
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Michelle I.

Online Media, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Data at your fingertips

Reviewed 5 months ago

I've used SF for over 10 years at multiple companies. I have found it to be a valuable tool when properly configured and a great way to keep customer data at everyone's fingertips across the organization.

Pros

SF gives the ability to keep all of your data at your fingertips to track and manage the customer lifecycle easily.

Cons

SF is complicated to configure - it could be easier and more user friendly to quickly and easily configure features and establish an easy to use account page with a depth of features for sales and account management.

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Almir B.

Computer Software, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best CRM platform available in the market!

Reviewed 10 months ago
Pros

Salesforce presents an incredibly adaptable platform that can be personalized to address the unique requirements of businesses, regardless of their industry or scale.SF delivers an all-inclusive collection of CRM tools and functionalities that encompass a wide range of customer management aspects. These include lead management, opportunity tracking, contact management, analytics, reporting, and much more.

Cons

The platform comes with a significant learning curve, which means that users, especially those who are new to CRM systems, may need time and training to fully grasp and utilize its capabilities.

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