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ITM IT Asset Management vs SapphireIMS Comparison (2026)

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ITM IT Asset Management logo

ITM IT Asset Management

SapphireIMS logo

SapphireIMS

Overview

ITM IT Asset Management is an IOT web-based asset management solution designed to help businesses monitor and manage assets within their network

SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

15

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5.0

42

5

4

3

2

1

40

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

4.4

65

5

4

3

2

1

30

30

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

Pros

“There isn't much to dislike about ITM IT Asset Management because it already covers most asset management requirements effectively. If I had to suggest improvements, I would recommend additional personalization options for dashboards and notifications so different teams can customize the interface according to their needs.”
AS

Akshit S.

Frontend Engineer

“Some advanced modules may initially feel slightly complex for new users, especially those unfamiliar with enterprise asset management systems.”
PA

Piyush A.

Software Developer

“Integration with inventory and help desk systems is seamless, creating a unified asset management experience.”
SS

Sultan S.

UI Developer

Pros

“The solution has proven effective not only in day-to-day ITIL processes such as incident and service request management but also in ensuring reliable service, improving productivity, and aligning IT operations with core business needs.”
AN

Ajit N.

Head TAC

“The biggest advantage of SapphireIMS is its wide functionality that covers everything from HRM integration and ISG governance to service desk, patch management, and asset tracking.”
AK

Abdul K.

VP-IT

“Automation helped to reduce manual coordination, speed up incident and request handling, and minimise downtime by enabling faster issue resolution across dispersed teams.”
AN

Ajit N.

Head TAC

Cons

Not enoughreviews yet

Cons

“reporting needs improvement and smart automation is also lacking”
DB

Deepesh B.

AGM

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features43
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Availability Management
  • Barcode/Ticket Scanning
  • CMDB
  • Capacity Management
  • Change Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Equipment Management
  • Facility Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management
  • Mobile Access
  • Mobile App
  • Monitoring
  • Parts Management
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Software License Management
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Warranty Tracking
  • Work Order Management
  • Workflow Management
  • Total features53
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Availability Management
  • Barcode/Ticket Scanning
  • CMDB
  • Capacity Management
  • Change Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Equipment Management
  • Facility Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management
  • Mobile Access
  • Mobile App
  • Monitoring
  • Parts Management
  • Preventive Maintenance
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Software License Management
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Warranty Tracking
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations2
  • DealersLink
  • Microsoft Azure
  • SAP Business One
  • Total integrations1
  • DealersLink
  • Microsoft Azure
  • SAP Business One