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SapphireIMS vs Iru Comparison (2026)

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SapphireIMS logo

SapphireIMS

Iru logo

Iru

Overview

SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more.

AI-powered platform that unifies identity, endpoints, and compliance—giving IT teams time and control back.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

15

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

65

5

4

3

2

1

30

30

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

4.9

502

5

4

3

2

1

448

48

4

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

“The solution has proven effective not only in day-to-day ITIL processes such as incident and service request management but also in ensuring reliable service, improving productivity, and aligning IT operations with core business needs.”
AN

Ajit N.

Head TAC

“The biggest advantage of SapphireIMS is its wide functionality that covers everything from HRM integration and ISG governance to service desk, patch management, and asset tracking.”
AK

Abdul K.

VP-IT

“Automation helped to reduce manual coordination, speed up incident and request handling, and minimise downtime by enabling faster issue resolution across dispersed teams.”
AN

Ajit N.

Head TAC

Pros

“Allows for timely updates to OS across all our employees devices, and helped us keep track of and have the ability to lock down a machine if lost or stolen.”
RY

Rich Y.

CTO

“Very flexible blueprints for our Mac network - allows me to customise a range of use cases from a large pre-built library, plus add my own custom items.”
GH

Garth H.

Director

“One of the key strengths for us was the ability to assign permissions based on our RBAC roles, allowing appropriate access across the team while maintaining governance and security.”
CV

Chaz V.

Infrastructure Engineer

Cons

“reporting needs improvement and smart automation is also lacking”
DB

Deepesh B.

AGM

Cons

“Some warning messages are not describing the actual issue: e.g. if a user tries to install an app themselves on a MacBook, using a .DMG file (which is basically forbidden in our case), there's no error, but a warning regarding the non-encryption of the mounted disk.”
Verified reviewer profile picture

Alain F.

Sr. Software and Security Engineer

“The inability to assign smart groups to library items, the lack of blueprint routing, and the absence of options to clear specific tags or reset a device to a default blueprint when deleted are known limitations.”
Verified reviewer profile picture

Felix T.

System Administrator

“Occasionally we have issues with vulnerability alerts not clearing correctly after patches have been applied.”
RO

Richard O.

Director of Platform and Security

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features53
  • API
  • Access Controls/Permissions
  • Access Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anomaly/Malware Detection
  • App Management
  • Application Management
  • Application Security
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Authentication
  • Automatic Patch Deployment
  • Automatic Scans
  • Automatic User/Device Recognition
  • Availability Management
  • CMDB
  • Capacity Management
  • Change Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Continuous Monitoring
  • Contract/License Management
  • Cost Tracking
  • Customer Support
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Security
  • Deployment Management
  • Device Enrollment
  • Device Management
  • Encryption
  • Endpoint Management
  • Enrollments/Onboarding
  • Equipment Management
  • Event Analysis
  • Facility Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Knowledge Base Management
  • Maintenance Management
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Multiple Authentication Methods
  • Network Wide Management
  • Offline Access
  • Parts Management
  • Patch Management
  • Policy Management
  • Preventive Maintenance
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Scheduled/Automated Reports
  • Secure Login
  • Security Auditing
  • Security Management
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Software License Management
  • Software Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Synchronization Scheduling
  • Third-Party Integrations
  • Threat Intelligence
  • Usage Tracking/Analytics
  • User Management
  • Vulnerability Assessment
  • Vulnerability Management
  • Vulnerability Protection
  • Vulnerability Scanning
  • Vulnerability/Threat Prioritization
  • Warranty Tracking
  • Whitelisting/Blacklisting
  • Work Order Management
  • Workflow Automation
  • Workflow Management
  • Total features72
  • API
  • Access Controls/Permissions
  • Access Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anomaly/Malware Detection
  • App Management
  • Application Management
  • Application Security
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Authentication
  • Automatic Patch Deployment
  • Automatic Scans
  • Automatic User/Device Recognition
  • Availability Management
  • CMDB
  • Capacity Management
  • Change Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Continuous Monitoring
  • Contract/License Management
  • Cost Tracking
  • Customer Support
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Security
  • Deployment Management
  • Device Enrollment
  • Device Management
  • Encryption
  • Endpoint Management
  • Enrollments/Onboarding
  • Equipment Management
  • Event Analysis
  • Facility Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Knowledge Base Management
  • Maintenance Management
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Multiple Authentication Methods
  • Network Wide Management
  • Offline Access
  • Parts Management
  • Patch Management
  • Policy Management
  • Preventive Maintenance
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Scheduled/Automated Reports
  • Secure Login
  • Security Auditing
  • Security Management
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Software License Management
  • Software Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Synchronization Scheduling
  • Third-Party Integrations
  • Threat Intelligence
  • Usage Tracking/Analytics
  • User Management
  • Vulnerability Assessment
  • Vulnerability Management
  • Vulnerability Protection
  • Vulnerability Scanning
  • Vulnerability/Threat Prioritization
  • Warranty Tracking
  • Whitelisting/Blacklisting
  • Work Order Management
  • Workflow Automation
  • Workflow Management

Integrations

  • Total integrations1
  • Google Workspace
  • Microsoft 365
  • Okta
  • Positive User
  • SAP Business One
  • Slack
  • Total integrations5
  • Google Workspace
  • Microsoft 365
  • Okta
  • Positive User
  • SAP Business One
  • Slack