Atera vs TOPdesk

Freshdesk

ConnectWise ScreenConnect

JIRA Service Management

NinjaOne

Kaseya VSA

Planon

Compare Atera and TOPdesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

NinjaOne simplifies IT management with powerful automation, empowering over 20,000 IT teams to enhance productivity, security, and control. From endpoint and patch management to remote access and backups, NinjaOne offers a user-friendly, scalable solution for modern IT challenges.

Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It allows users to monitor, manage, and secure any endpoint from anywhere. Kaseya VSA offers automated IT solutions with comprehensive monitoring and alerting capabilities, automated patch management, auto-remediation of routine IT issues, asset and inventory management, and remote access and control for troubleshooting.

ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.

Access Controls/Permissions

Accounting Integration

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Analytics

Application Management

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Automated Routing

Automatic Patch Deployment

Automatic Scans

Backup and Recovery

Bandwidth Monitoring

Barcode/Ticket Scanning

Baseline Manager

Billable Items Tracking

Billing & Invoicing

Calendar Management

Change Management

Chat/Messaging

Client Portal

Collaboration Tools

Compliance Management

Configuration Management

CPU Monitoring

Credential Management

Customer Database

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Import/Export

Data Visualization

Deployment Management

Device Auto Discovery

Device Management

Document Management

Document Storage

Downtime Tracking

Email Management

Email Monitoring

Email Templates

Endpoint Protection

Event Logs

File Sharing

File Transfer

For MSPs

Help Desk Management

Incident Management

Inventory Management

IP Address Monitoring

Issue Auditing

Issue Management

IT Asset Management

IT Asset Tracking

IT Incident Management

IT Reporting

Knowledge Base Management

Knowledge Management

Live Chat

Macros/Templated Responses

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Network Analysis

Network Monitoring

Network Resource Management

Network Security

Network Wide Management

Patch Management

Patch Prioritization

Performance Metrics

Performance Monitoring

Personalization

Policy Management

Prioritization

Problem Management

Proposal Generation

Quotes/Estimates

Real-time Alerts

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Atera

Android

Linux

Web-based

Windows

iPad

iPhone

Founder

That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.

Networks and Systems Specialist

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).

The best feature has to be the pricing model. For Business running minimal personnel it is great for  being able to start and grow your business.

IT Service Desk Analyst

It's a great and easy tool, just a few more features and will be perfect.

IT Engineer

And then quickly help the customer. We are very satisfied with the product and all the new additions to come.

President

The great pricing lured me in, the nice colorful menus were a plus also.

Architect

Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.

Overall experience has been very good. There is a well supported and goal focus'd member forum.

Partner

Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.

Support was unable to explain, poor "documentation" No go.

Technology Manager

Their support is excellent and they are very willing to listen to feedback.

Systems Administrator

Tech Support from Atera is also outstanding providing timely live chat interaction.

Strategic Account Specialist

I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.

Really easy to use and perfect fit for the MSP industry.

I still find the patching and scripting tools to be a bit of a bother.

IT manager

I like the intuitive nature of it and how it is always evolving.

Cost effective and rapid development of features.

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.

Atera screenshot: Unlock new standards of organizational efficiency with Atera’s AI-powered solution.

Atera screenshot: Power up your work processes through automation.

Atera screenshot: Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.

Atera screenshot: Deliver immediate, efficient, reliable end-user support and issue resolution at scale. 

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

Planon offers an integrated workplace management system (IWMS) for corporate real estate, facility managers, service providers and financial professionals. It helps them streamline business processes for assets, workplaces, real estate, and employees.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Atera vs TOPdesk Comparison (2025)

Atera

TOPdesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives