App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Atera Logo

Atera

4.6
(341)

Write a review

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

(31)

Atera Pricing, Features, Reviews and Alternatives

Atera FAQs

Q. What type of pricing plans does Atera offer?

Atera has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Atera?

Atera has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Atera support?

Atera supports the following languages:
English, French, German


Q. Does Atera support mobile devices?

Atera supports the following devices:
Android, iPad, iPhone


Q. Does Atera offer an API?

Yes, Atera has an API available for use.


Q. What other apps does Atera integrate with?

Atera integrates with the following applications:
Acronis Cyber Backup, Webroot DNS Protection, TeamViewer, Zapier, Bitdefender GravityZone, Chocolatey, ScalePad, IT Glue, Quickbooks Online, AnyDesk, Ninite Pro, Xero


Q. What level of support does Atera offer?

Atera offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat

Atera product overview

Price starts from

99

/user

Per month

What is Atera?

Atera is an all-in-one platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and faster.

Key benefits of using Atera

  • Straightforward, predictable, and transparent technician-based pricing (unlimited monitored workstations, servers, or devices) make Atera an easy choice for all your IT needs.

  • Atera is a true, single codebase IT platform that combines RMM Software, Remote Access, IT Automations, Patch Management, Scripting, Ticketing, and Reporting all into one, intuitive platform so you can stop wasting time and money on redundant software.

  • Get set up in 5 minutes, with no need for special training or expensive implementation consultants.

    Try Atera for free: https://www.atera.com/signup
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    Webinars
    Videos
    Live Online
    Documentation

    Not sure about Atera? Compare it with a popular alternative

    Starting from

    99

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    ic-pricetag

    No pricing info

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Atera pricing information

    Value for money

    4.7

    /5

    341

    Starting from

    99

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Atera features

    Functionality

    4.3

    /5

    341

    Total features

    134

    17 categories

    Most valued features by users

    API
    Third Party Integrations
    Reporting/Analytics
    Access Controls/Permissions
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Data Import/Export

    Functionality contenders

    Atera users reviews

    Overall Rating

    4.6

    /5

    341

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.17/10
    Rating distribution

    5

    4

    3

    2

    1

    223

    102

    8

    6

    2

    Pros
    That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
    The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
    It's a great and easy tool, just a few more features and will be perfect.
    Cons
    The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
    Support was unable to explain, poor "documentation" No go.
    I still find the patching and scripting tools to be a bit of a bother.

    Overall rating contenders

    SM
    AvatarImg

    Sean M.

    IT Security Manager

    Oil & Energy, 501-1,000 employees

    Review source

    Overall Rating

    Atera, Dump the other options Pay per technician ONLY instead of paying for having too many devices

    Reviewed a year ago

    CA
    AvatarImg

    Carl A.

    IT Manager

    Information Technology and Services, 51-200 employees

    Review source

    Overall Rating

    Possibility to be Great

    Reviewed 3 years ago

    Transcript

    Speaker 1: Hi, I'm Carl, I'm a network engineer and I give Atera a four out of five rating. For more...

    AvatarImg
    AvatarImg

    John N.

    Automotive, 5,001-10,000 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Perfect Fit for Many Scenarios

    Reviewed 2 years ago

    The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

    Pros

    The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

    Cons

    Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

    Vendor response

    Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. We will definitely let our Support Team know that you've had a great experience - it will make their day

    BC
    AvatarImg

    Bhasker C.

    Computer & Network Security, 201-500 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Cost effective product

    Reviewed 3 years ago

    Better than our old RMM specially with cost and features that is offered.

    Pros

    First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

    Cons

    Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

    Vendor response

    Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.

    MS
    AvatarImg

    Moshe S.

    Information Technology and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Atera is for small environments

    Reviewed a year ago

    Nice GUI and that's it.

    Pros

    As soon you have more than a thousand devices it's time to switch away

    Cons

    Patch management is not working properly

    BR
    AvatarImg

    Brian R.

    Staffing and Recruiting, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Substantiated and unrivalled Remote Monitoring and Management Tool.

    Reviewed 3 months ago
    Pros

    I like how it's simple to streamline, automate and manage entire IT operations and infrastructures with Atera.It provides remote support to our clients in real-time.It is simple to access,view and control our networks and devices remotely using this tool.It is very secure tool to use.

    Cons

    So far so good as this tool runs smoothly to deliver great performance thus nothing to complain.

    RL
    AvatarImg

    Rich L.

    Information Technology and Services, self-employed

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Highly recommend Atera

    Reviewed 4 years ago

    Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

    Pros

    Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to...

    Cons

    Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

    Related categories