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Atera
4.6
(295)

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Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

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(24)

Atera Pricing, Features, Reviews and Alternatives

Atera product overview

Price starts from

99

/user

Per month

What is Atera?

Atera is an all-in-one platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and faster.

Key benefits of using Atera

  • Straightforward, predictable, and transparent technician-based pricing (unlimited monitored workstations, servers, or devices) make Atera an easy choice for all your IT needs.

  • Atera is a true, single codebase IT platform that combines RMM Software, Remote Access, IT Automations, Patch Management, Scripting, Ticketing, and Reporting all into one, intuitive platform so you can stop wasting time and money on redundant software.

  • Get set up in 5 minutes, with no need for special training or expensive implementation consultants.

    Try Atera for free: https://www.atera.com/signup
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Webinars
    Videos
    Live Online
    Documentation

    Atera pricing information

    Value for money

    4.7

    /5

    295

    Starting from

    99

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Atera features

    Functionality

    4.2

    /5

    295

    Total features

    133

    17 categories

    Most valued features by users

    API
    Reporting/Analytics
    Third Party Integrations
    Access Controls/Permissions
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Data Import/Export

    Functionality contenders

    Atera users reviews

    Overall Rating

    4.6

    /5

    295

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.17/10
    Rating distribution

    5

    4

    3

    2

    1

    192

    89

    7

    5

    2

    Pros
    That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
    The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
    It's a great and easy tool, just a few more features and will be perfect.
    Cons
    The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
    Support was unable to explain, poor "documentation" No go.
    I still find the patching and scripting tools to be a bit of a bother.

    Overall rating contenders

    CA
    AvatarImg

    Carl A.

    IT Manager

    Information Technology and Services, 51-200 employees

    Review source

    Overall Rating

    Possibility to be Great

    Reviewed 2 years ago

    Transcript

    Speaker 1: Hi, I'm Carl, I'm a network engineer and I give Atera a four out of five rating. For more...

    SM
    AvatarImg

    Sean M.

    IT Security Manager

    Oil & Energy, 501-1,000 employees

    Review source

    Overall Rating

    Atera, Dump the other options Pay per technician ONLY instead of paying for having too many devices

    Reviewed 4 months ago

    AvatarImg
    AvatarImg

    Troy P.

    11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Lightweight - Easy to Navigate - Decent integration

    Reviewed 5 years ago

    Easy management of hundreds of endpoints/customers.

    Pros

    Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

    Cons

    Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.

    JG
    AvatarImg

    Jake G.

    Information Technology and Services, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Recommend to any IT admin or service company

    Reviewed 3 years ago

    Fantastic!

    Pros

    Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

    Cons

    Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer

    Vendor response

    Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!

    MS
    AvatarImg

    Moshe S.

    Information Technology and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Atera is for small environments

    Reviewed 2 months ago

    Nice GUI and that's it.

    Pros

    As soon you have more than a thousand devices it's time to switch away

    Cons

    Patch management is not working properly

    AvatarImg
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    Piero O.

    Computer & Network Security, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Best licensing model for an MSP platform

    Reviewed 3 months ago
    Pros

    Atera address all the needs of an MSP, offering a smart licensing model based on technicians insetd of agents.

    Cons

    Atera lacks of some feature, if compared with other MSP Platform, but developers are investing to improve it on a regular basis

    KM
    AvatarImg

    Kevin M.

    Information Technology and Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best software for an SMB MSP

    Reviewed 3 years ago

    Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.

    Pros

    I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

    Cons

    The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

    Atera FAQs

    Q. What type of pricing plans does Atera offer?

    Atera has the following pricing plans:
    Starting from: $99.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Atera?

    Atera has the following typical customers:
    Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business

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    Q. What languages does Atera support?

    Atera supports the following languages:
    English, French, German

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    Q. Does Atera support mobile devices?

    Atera supports the following devices:
    Android, iPad, iPhone

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    Q. Does Atera offer an API?

    Yes, Atera has an API available for use.

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    Q. What other apps does Atera integrate with?

    Atera integrates with the following applications:
    Acronis Cyber Backup, Webroot DNS Protection, TeamViewer, Zapier, Bitdefender GravityZone, Chocolatey, ScalePad, IT Glue, Quickbooks Online, AnyDesk, Ninite Pro, Xero

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    Q. What level of support does Atera offer?

    Atera offers the following support options:
    24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

    See alternatives

    Related categories