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Atera

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

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Atera Pricing, Features, Reviews and Alternatives

Atera product overview

Price starts from

99

/user

Per month

What is Atera?

Atera is specifically designed for MSPs and IT Support Companies no matter the size. Our software is the only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud-based Remote Access and integrated Cloud Services in a single simple to use platform.

Key benefits of using Atera

  • The only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud based Remote Access and integrated Cloud Services in a single simple to use platform.

  • Simple to set up and use, no need for special training or expensive implementation consultants.

  • Straightforward, predictable, transparent Technician based pricing (no limit on monitored Workstations or Servers)
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Knowledge Base
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Webinars
    Videos
    Live Online
    Documentation

    Atera pricing information

    Value for money

    4.8

    /5

    240

    Starting from

    99

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Atera features

    Functionality

    4.2

    /5

    240

    Total features

    130

    17 categories

    Most valued features by users

    API
    Access Controls/Permissions
    Reporting/Analytics
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Monitoring

    Functionality contenders

    Atera users reviews

    Overall Rating

    4.6

    /5

    240

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.25/10
    Rating distribution

    5

    4

    3

    2

    1

    157

    72

    5

    5

    1

    Pros
    The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
    It's a great and easy tool, just a few more features and will be perfect.
    And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
    Cons
    Support was unable to explain, poor "documentation" No go.
    I still find the patching and scripting tools to be a bit of a bother.
    The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.

    Overall rating contenders

    Overall Rating

    Possibility to be Great

    Reviewed a year ago

    Transcript

    Speaker 1: Hi, I'm Carl, I'm a network engineer and I give Atera a four out of five rating. For more...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to Use

    Reviewed 2 years ago

    We have asked for enhancements and another report for client SLA reporting. They have been good in walking us through setting up the self serve portal and an additional SLA report.

    Pros

    We came off of a much expensive RMM tool. Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

    Cons

    Since the time we started with them they have expanded their integration to billing and added an app that we can use. You get what you pay for and we are getting a lot more value than we got with our previous tool.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Mid-level RMM and PSA solution

    Reviewed 3 months ago

    The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

    Pros

    The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

    Cons

    The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Quality has gone downhill

    Reviewed 3 years ago

    We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

    Pros

    The price point for this product is excellent, if it worked properly.

    Cons

    Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

    Vendor response

    Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Great MSP Product

    Reviewed 5 months ago

    I was doing 14 hour shifts dealing with maintenance and patch management as I couldn't find a tool that functioned for me like I needed it to. With Atera I still put in a few hours here and there, but the automation process went from a 24 hour job, to looking at a report for an hour and making sure everything worked as it should have. If it didn't I recall the automation script and run it again without...

    Pros

    The software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks.

    Cons

    If we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow.

    Vendor response

    Thank you for the very kind and detailed review, Brandon! You are one of treasured customers, who we can resonate with our automation mindset and smart IT, and drive us to innovate further, and we are thrilled to hear you tell us about the real life time savings that you were able to accomplish. In regards to our pricing tiers, we try to hit the sweet spot beetween offering the best bang for your buck feature-wise, while also following our financial plans, but we are always listening to feedback for potential improvements.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great RMM product

    Reviewed 2 years ago

    always friendly and supportive.

    Pros

    ATERA is easy to use, fast and very reliable platform for remote management and

    Cons

    There is nothing I dont like with ATERA, it supports antivirus and backup (via webroot and acronis)

    Vendor response

    Thank you for the kind words, Frank! Happy to be a long-term vendor and partner of yours!

    Atera FAQs and common questions

    Q. What type of pricing plans does Atera offer?

    Atera has the following pricing plans:
    Starting from: $99.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Atera?

    Atera has the following typical customers:
    Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Atera support?

    Atera supports the following languages:
    English, French, German


    Q. Does Atera support mobile devices?

    Atera supports the following devices:
    Android, iPad, iPhone


    Q. Does Atera offer an API?

    Yes, Atera has an API available for use.


    Q. What other apps does Atera integrate with?

    Atera integrates with the following applications:
    Acronis Cyber Backup, GoToAssist, Webroot DNS Protection, TeamViewer, Zapier, Bitdefender GravityZone, Chocolatey, ScalePad, IT Glue, Splashtop Remote Support, Quickbooks Online, AnyDesk, Ninite Pro, Xero


    Q. What level of support does Atera offer?

    Atera offers the following support options:
    24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support

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