App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments
Typical customers
Platforms supported
Support options
Training options
Value for money
4.7
/5
295
Starting from
99
/user
Per month
Value for money contenders
Functionality
4.2
/5
295
Total features
133
17 categories
Functionality contenders
Overall Rating
4.6
/5
295
Positive reviews
192
89
7
5
2
Overall rating contenders
Carl A.
IT Manager
Information Technology and Services, 51-200 employees
Review source
Transcript
Speaker 1: Hi, I'm Carl, I'm a network engineer and I give Atera a four out of five rating. For more...
Sean M.
IT Security Manager
Oil & Energy, 501-1,000 employees
Review source
Troy P.
11-50 employees
Used daily for 1-2 years
Review source
Share this review:
Easy management of hundreds of endpoints/customers.
Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)
Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.
Jake G.
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
Fantastic!
Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.
Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer
Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!
Moshe S.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Nice GUI and that's it.
As soon you have more than a thousand devices it's time to switch away
Patch management is not working properly
Piero O.
Computer & Network Security, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Atera address all the needs of an MSP, offering a smart licensing model based on technicians insetd of agents.
Atera lacks of some feature, if compared with other MSP Platform, but developers are investing to improve it on a regular basis
Kevin M.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.
I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.
Atera has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Atera?
Q. What other apps does Atera integrate with?