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Atera

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

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Atera Pricing, Features, Reviews and Alternatives

Atera product overview

What is Atera?

Atera is specifically designed for MSPs and IT Support Companies no matter the size. Our software is the only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud-based Remote Access and integrated Cloud Services in a single simple to use platform.

Key benefits of using Atera

  • The only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud based Remote Access and integrated Cloud Services in a single simple to use platform.

  • Simple to set up and use, no need for special training or expensive implementation consultants.

  • Straightforward, predictable, transparent Technician based pricing (no limit on monitored Workstations or Servers)
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Knowledge Base
    Phone Support
    Email/Help Desk
    Chat

    Training options

    Webinars
    Videos
    Live Online
    Documentation

    Atera pricing information

    Value for money

    4.7

    /5

    201

    Starting from

    $

    79

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Atera features

    Functionality

    4.2

    /5

    201
    Total Features133 16 categories

    Most valued features by users

    API
    Reporting/Analytics
    Access Controls/Permissions
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Monitoring
    Reporting & Statistics

    Atera users reviews

    Overall rating

    4.5

    /5

    201

    Positive reviews

    95%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.19/10
    Rating distribution

    5

    4

    3

    2

    1

    124

    66

    5

    5

    1

    Pros
    The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.

    TM

    Ted M.

    It's a great and easy tool, just a few more features and will be perfect.

    TE

    Tamer E.

    And then quickly help the customer. We are very satisfied with the product and all the new additions to come.

    JM

    Jaïd M.

    Cons
    Support was unable to explain, poor "documentation" No go.

    GC

    Glen C.

    I still find the patching and scripting tools to be a bit of a bother.

    RD

    Robert D.

    The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.

    KM

    Kevin M.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great RMM product

    Reviewed a year ago

    always friendly and supportive.

    Pros

    ATERA is easy to use, fast and very reliable platform for remote management and

    Cons

    There is nothing I dont like with ATERA, it supports antivirus and backup (via webroot and acronis)

    Vendor response

    Thank you for the kind words, Frank! Happy to be a long-term vendor and partner of yours!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Saved us 100,000 a year and revitalized our IT Dept

    Reviewed 8 months ago

    It has been a huge time-saving, money saving, frustration saving, extravaganza of awsomeness.

    Pros

    The connection to the computers in the field regardless of network (LTE,WIFI,Internal Lan, Guest) so long as you can get internet on the device it will work. (Sometimes when internet is not even available, specific circumstances). The product was found when our company was looking at Connectwise which quoted out 180,000 a year for all of our devices. Atera came in at 1 - 2 a month because of the shift away from how licensing typically destroys your budget. It allowed us to hire a helpdesk person with the savings. Not only that i got rid of my WSUS server and have been using Atera to give realistic reports about the current state of our systems without needing to spend hours going through data. This freed me up to do more of the security work that i have on a day to day basis.

    Cons

    Some features that could be improved would be the training for how to use it. ITs such an easy product to use you accidentally forget about a lot of the things you can do in mass. I caught our Helpdesk person installing a Symantec update device by device when he should have just rolled it out through MSI deployment to the group. Since it is so easy to connect, push a file, remote in and install, then report on the software/state of the machine after he figured it would be quick.

    Vendor response

    Hey Sean, we are so greatful for in-depth the review, and so happy to see the levels of success that Atera helped you reach! The reporting is something that we put plenty of work into, and luckily, this pays off, for both you as well as your clients. In regards to the trainings, we did release our Atera Academy program, which has plenty of materials, including text, videos, quizzes, and many more, in order to help you better understand our program and, why not, have a bit of fun with the gamification element. :) Here's to many more years of successful cooperation!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    I love this tool.

    Reviewed 2 months ago

    The website responds very quickly. We can look after our customers even more efficiently.

    Pros

    Atera is an easy to use RMM tool. Due to the clarity, you can see immediately where there are problems and can therefore react quickly. This way you reach more satisfied customers.

    Cons

    The ticket system is not yet as we imagine it to be. It takes too long to work and view the time entries.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Quality has gone downhill

    Reviewed 2 years ago

    We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

    Pros

    The price point for this product is excellent, if it worked properly.

    Cons

    Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

    Vendor response

    Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    My Atera Experience

    Reviewed 2 months ago

    Overall experience with Atera has been a pleasurable and productive experience

    Pros

    I came from a MSP that used Connectwise and Automate, I find that Atera can accomplish most of the tasks that those two products plus Screenconnect could for a substantially less price. Features and price are a very important balance for a non-profit 1 man IT department. The fact that you can fully run with Atera for a full 30 days and the ease of setup on Servers, PC's and Mac's was very impressive.

    Cons

    Our integration was pretty straight forward. The knowledge base feature I would like to use but find the current documentation a little lacking. That's when I wish there was a a live support line to contact instead of via email.

    Atera FAQs and common questions

    Atera has the following pricing plans:
    Starting from: $79.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Atera has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    Atera supports the following languages:
    English, French, German


    Atera supports the following devices:
    Android, iPhone, iPad


    Yes, Atera has an API available for use.


    Atera integrates with the following applications:
    Acronis Cyber Backup, GoToAssist, Webroot DNS Protection, TeamViewer, Zapier, Bitdefender GravityZone, Chocolatey, Warranty Master, IT Glue, Splashtop Remote Support, QuickBooks Online, AnyDesk, Ninite Pro, Xero


    Atera offers the following support options:
    24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

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