Atera Pricing, Features, Reviews & Comparison of Alternatives

Atera is an IT monitoring solution that extracts real-time performance data from multiple servers and workstations and puts them all together in one console, presented in easily digestible format. Used by managed service providers (MSPs) and IT support teams in more than 15 countries, it combines remote monitoring and management (RMM), remote control and support, and professional services automation (PSA) in one cloud-based application.

Atera is equipped with the requisite features and tools to tackle billing and invoicing, ticket management, online backup management, automated alerts and notifications, customer geo-location, CRM and helpdesk, activity logging, uptime monitoring, contract and SLA management, network inventory audit, business rules automation, customer satisfaction surveys, and many more.

The app offers a straightforward technician-based pricing scheme, with no limit on the number of servers or workstations monitored. The app is mobile-responsive and works with any device with a web browser.

Atera is a complete IT management system with monitoring capabilities that let you foresee issues before they negatively affect user experience, customer management and helpdesk features to quickly resolve customer queries and difficulties, and remote access for on-the-go monitoring and management. The app automates various IT processes: deleting temporary files and Internet history, creating system restore points, device shutdowns, disk defragmenting, full system scan, and so on. It employs multiple security features, such as role-based access protocols, Mail Trace and Mail Shield, and supports mail forwarding and file blocking.

It offers a fully brandable customer portal where customers can create and keep track of tickets, and access knowledge base articles to help them address issues on their own. Atera keeps track of your hardware, software, and operating systems, including antivirus software licenses, HDD usage, and workstation and server configuration, where they’re distributed, how they’re performing, and if any updates are needed.

• Experience level: Beginner to advanced
• Industry: All industries
• Business size: Small businesses to large enterprises
• Departments/roles: Managed service providers, IT support teams
• Budget/point: Starts at $59 per technician per month
• Example customers: ESPACO-IT, Reservation Software, SilvaGroup, Mikrotek Solutions Limited, and Huijbregts Automatisering

Remote Monitoring and Management

Atera’s remote monitoring and management feature lets you monitor and control hundreds of networks from a single console. It doesn’t matter if you’re using a laptop, desktop, or mobile device, updates are delivered to you in real time, allowing you full visibility into the health of your entire IT stack, as well as the ability to provide immediate assistance to your customers when the need arises.

With this app, you get real-time updates on hardware resources, network and IP monitoring, Windows updates, SNMP monitoring, users who are logged in, website monitoring, Active Directory, VMware, SQL Server, SNMP-enabled devices, and many more. Customizable notifications can be emailed to you, so you’re immediately alerted of system failures or possible failures that can impact end-user activities.

Atera also automates patch installations, such as Windows updates, Microsoft Office and device driver updates, Java and Adobe updates, and so on.

Professional Services Automation

Atera’s professional services automation feature is equipped with a CRM functionality that allows you to manage all customer information in one place: contacts, contracts, devices, SLAs, tickets, and file attachments, among others. It has helpdesk and ticketing capabilities powered by a time tracking and ticketing system created for both on-site and helpdesk tasks.

So customers need not always create tickets for each issue they encounter or query they need answered, Atera lets you build a comprehensive knowledge base that provides step-by-step guides they can refer to at their convenience to solve problems on their own. Atera’s integrated billing system is designed to automate billing and invoicing activities.

Remote Access and Support

Gone are the days when IT people need to physically be where a workstation is to fix a problem or perform security and system health checks. Atera’s remote access, control, and support feature allows MSPs and IT teams to control servers and workstations from anywhere, so end users are guaranteed uninterrupted access to business-critical files and applications.

Remote access can be initiated from the Tickets, Alerts, and Devices windows in the Atera user interface, and file transfers can be done for every support session, whether attended or unattended. Atera allows remote access even for hosts with multiple monitor displays.

Mobile Technician Management

For technicians servicing client infrastructure on site, work remotely, or are always on the go, Atera’s mobile technician management feature lets you access ticket and customer data, wherever you are, using your smartphone.

Once logged in to Atera, various commands available to a ticket can be viewed from the Ticket Properties screen, including asking the customer to sign off the work order. Mobile access can be turned on or off, depending on the technician’s access permissions.

Advanced Analytics

Atera reports fall into several category buckets: General, Monitoring, Technician Performance, Profitability, and Satisfaction. The General category includes load analysis and SLA. Monitoring has system at a glance, customer health, agent health, auditor, and Microsoft licensing. Technician Performance covers technician comparison and performance reports.

Profitability carries reports about customer profitability, most and least profitable retainer customers, and billing. The Satisfaction category provides information on the number of satisfied and unsatisfied customers. All reports are accessible from the Reports section of the Atera dashboard.

Atera integrates with third-party business tools through Zapier.

Atera has three pricing plans: Standard, Professional, and Enterprise. Standard costs $59 per technician per month, if billed annually, and covers ticket management, satisfaction surveys, contract and SLA management, business rules automation, and advanced reporting.

Professional, which costs $79 per technician per month, if paid annually, covers all standard features plus remote monitoring, patch management, IT tasks automation, network inventory, enhanced login security, advanced reports, and system white labeling. At $139 per month, if billed annually, Enterprise carries all Professional features plus database snapshots and geo-redundant database backup.

All plans offer free 30-day trials.

• Complete IT monitoring solution – from remote monitoring and support to professional services automation, to customer satisfaction surveys
• Works with Windows, Linux, and OSX devices, as well Hyper-V, Microsoft Exchange, SQL Server, Oracle, MySQL, and VMware
• Monitors an unlimited number of servers and workstations
• Real-time monitoring alerts that you can quickly convert into helpdesk tickets
• Technician-based pricing