Atera vs Web Help Desk

Zendesk Suite

Zoho Desk

ScreenConnect

Spiceworks Cloud Help Desk

NinjaOne

Kaseya VSA

Compare Atera and Web Help Desk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access. 

Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It allows users to monitor, manage, and secure any endpoint from anywhere. Kaseya VSA offers automated IT solutions with comprehensive monitoring and alerting capabilities, automated patch management, auto-remediation of routine IT issues, asset and inventory management, and remote access and control for troubleshooting.

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Atera is a cloud and mobile-based IT management platform that combines RMM, helpdesk, and ticketing with AI to optimize organizational efficiency at scale.

Access Controls/Permissions

Accounting Integration

Active Directory Integration

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Application Management

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Automated Routing

Automatic Patch Deployment

Automatic Scans

Backup and Recovery

Bandwidth Monitoring

Barcode/Ticket Scanning

Baseline Manager

Billable Items Tracking

Billing & Invoicing

Calendar Management

Change Management

Chat/Messaging

Client Portal

Collaboration Tools

Compliance Management

Configuration Management

CPU Monitoring

Credential Management

Customer Database

Customer Support

Customizable Branding

Customizable Dashboard

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Import/Export

Data Visualization

Deployment Management

Device Auto Discovery

Device Management

Document Management

Document Storage

Downtime Tracking

Email Management

Email Monitoring

Email Templates

Endpoint Management

Endpoint Protection

Event Logs

File Sharing

File Transfer

For MSPs

Help Desk Management

Incident Management

Inventory Management

IP Address Monitoring

Issue Auditing

Issue Management

IT Asset Management

IT Asset Tracking

IT Incident Management

IT Reporting

Knowledge Base Management

Knowledge Management

Live Chat

Machine Learning

Macros/Templated Responses

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Natural Language Processing

Network Analysis

Network Monitoring

Network Resource Management

Network Security

Network Wide Management

Patch Management

Patch Prioritization

Performance Metrics

Performance Monitoring

Personalization

Policy Management

Prioritization

Problem Management

Proposal Generation

Quotes/Estimates

Real-time Alerts

Real-Time Analytics

Atera

Android

Linux

Web-based

Windows

iPad

iPhone

Founder

That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.

Networks and Systems Specialist

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).

The best feature has to be the pricing model. For Business running minimal personnel it is great for  being able to start and grow your business.

IT Service Desk Analyst

It's a great and easy tool, just a few more features and will be perfect.

IT Engineer

And then quickly help the customer. We are very satisfied with the product and all the new additions to come.

President

The great pricing lured me in, the nice colorful menus were a plus also.

Architect

Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.

Overall experience has been very good. There is a well supported and goal focus'd member forum.

Partner

Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.

Support was unable to explain, poor "documentation" No go.

Technology Manager

Their support is excellent and they are very willing to listen to feedback.

Systems Administrator

Tech Support from Atera is also outstanding providing timely live chat interaction.

Strategic Account Specialist

I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.

Really easy to use and perfect fit for the MSP industry.

I still find the patching and scripting tools to be a bit of a bother.

IT manager

I like the intuitive nature of it and how it is always evolving.

Cost effective and rapid development of features.

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.

Atera screenshot: Atera suggested solution

Atera screenshot: Atera schedule automation

Atera screenshot: Atera visibility and control of IT environment

Atera screenshot: Atera user support and issue resolution

Large Enterprises

Mid Size Business

Non Profit

Small Business

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

Availability Management

Capacity Management

Compliance Tracking

Configurable Workflow

Contract/License Management

Cost Tracking

Dashboard Creation

Procurement Management

Project Management

Release Management

Reporting/Analytics

Requisition Management

Search

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Supplier Management

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Editing

Task Progress Tracking

Task Scheduling

Task Tagging

Workflow Management

Web Help Desk

IT Director

I find the ticketing straight forward, the asset tracking awesome, the integration with AD and Solarwinds is great, it even does Knowledge base and surveys.

Senior Support Engineer

The reason I suggest Solarwinds Helpdesk was that I had been a user / admin on a system before. Thicket history is great, asset management is very good.

Enterprise Infrastructure Architect

I found the documentation to be very poor. It was missing information, misleading and even outdated in places (wants you to modify Group Policy Objects that have not existed since Windows XP days).

Senior Help Desk Technician

Excellent setup and function. Provides a great and easy interface for clients and techs.

Implementation & Support Specialist

The most positive point which I liked about this product was that we were able to use it from anywhere, either when we were on the client-side or in the office.

IT & Network Manager

Ultimately, if you are looking for a clean, crisp, easy-to manage, task-management and asset tracking solution, then this is for you.

Solar winds does it again - Web Help Desk command center, this software is amazing and easy to use.

HEAD OF AUDIT 

Web Help Desk is quite affordable. I am happy for the software value for money.

IT Manager

I like that WHD is very straightforward to use and is very stable. It integrates with Single Sign On with Windows.

Atera vs Web Help Desk Comparison (2026)

Atera vs Web Help Desk Comparison (2026)

Atera

Web Help Desk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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