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Web Help Desk
IT asset and knowledge management
Web Help Desk Pricing, Features, Reviews and Alternatives
Web Help Desk FAQs
Web Help Desk has the following pricing plans:
Starting from: $753.00
Pricing model: One Time License, Free
These products have better value for money
Q. Who are the typical users of Web Help Desk?
Web Help Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Web Help Desk support?
Web Help Desk supports the following languages:
English, French, Japanese, German, Korean, Portuguese, Chinese (Simplified)
Q. Does Web Help Desk support mobile devices?
Web Help Desk supports the following devices:
iPad, iPhone
Q. Does Web Help Desk offer an API?
Yes, Web Help Desk has an API available for use.
Q. What level of support does Web Help Desk offer?
Web Help Desk offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support
Web Help Desk product overview
What is Web Help Desk?
Web Help Desk by SolarWinds is a customizable help desk and IT asset management solution for businesses within industries such as education, healthcare, government, and more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time and billing, workflows, and more. Suitable for all business sizes, from SMBs to large enterprises, Web Help Desk is customizable and can be adapted to the needs of all business types in order to aid with knowledge management and customer issue resolution.
Typical customers
Platforms supported
Support options
Training options
Not sure about Web Help Desk? Compare it with a popular alternative
Starting from
753
One-time payment
Flat Rate
Starting from
55
/user
Per month
Web Help Desk pricing information
Value for money
4.1
/5
122
Starting from
753
One-time payment
Flat Rate
Pricing options
Value for money contenders
Web Help Desk features
Functionality
3.9
/5
122
Total features
43
9 categories
Most valued features by users
Functionality contenders
Web Help Desk users reviews
Overall Rating
4.1
/5
122
Positive reviews
81
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.99/10
47
52
17
4
2
Jeremy M.
IT Director
Overall rating contenders
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
Review source
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It was an ok tool for me, as I was not working on it as an administrator but for a day to day ticket management, it was very easy to use and our customers were also able to reach out to us with their day to day support queries and we also used it for internal task management.
The most positive point which I liked about this product was that we were able to use it from anywhere, either when we were on the client-side or in the office. Our work was fieldwork and to have a web-based solution was very helpful to track complaints and provide response to clients and management about the work done.
I did not use this tool as an administrator, so I am not familiar with its cons, only used for ticket management.
Verified reviewer
Used daily for 2+ years
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Has tons of features and functionality AND it is easy to setup and utilize all of them. From start to full web help desk completion, it took roughly two weeks (not day to day) and it was fully setup and being used by all company staff to submit tickets, approve tickets, and for tech staff to reply and resolve tickets.
Depending on how many techs you want to utilize the Web Help Desk it can become pricey. We only had 5-7 techs at any given time so the cost was not that bad.
Rodney R.
Telecommunications, 501-1,000 employees
Used daily for 2+ years
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Platform was installed upon my arrival into the company. As we improve the Services teams and tools we need to also obtain a ITIL solution, which WHD currently does not provide - especially around the company specific SLA report function. I was hoping to have the tool upgraded (offered to pay for this several times) but no responses from Solarwinds Sales or Marketing.
Cheap fees compared to other similar product platforms, easy to use for a variety of tasks that work.
SLAs - can be introduced but only globally (not per contract/customer) and not able to report on as only appearing in the history section when added (respond, restore, resolve). Asked support and was instructed this platform was not able to currently: 1. set up separate SLAs per contract/customer, 2. not able to get information out for reporting. Also asked to cut and paste (keeping format) instead of adding attachments out of order which makes it much easier to follow instructions or details from our customers. Feature Requests raised for these issues without result. Taken this platform is not aimed at multi-nationals. Will be difficult to stay on this platform as automation of reporting per customer SLAs can not be done, taking too much effort to manually achieve.
Verified reviewer
Telecommunications, 201-500 employees
Used daily for 1-2 years
Review source
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We easily are able to track resolution of issues and pull reports in order to look at trends.
Able to look up ticket type, or ticket content for repeat issues. Track issues by who submits them easily by searching. Setup custom requirements for ticket submission. Easily integrate it with Solarwinds to create tickets when there are issues on network. It can also be connected to Exchange to send out email notifications.
It appears that it cannot send email notifications to Distro lists. Setting up tech alerts can be quite complicated to get everything configured the way you want it to.
Jeffrey C.
Used daily for 2+ years
Review source
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I like it's ease of use in creating and editing the ticket types. This allows me to easily create plenty of different tickets for easy metrics and organization.
I do not like how the system works primarily off of the email system, having users able to CC the help desk email we assign to the system and generate multiple tickets for one issue has been an issue for our organization.
Common Web Help Desk comparisons
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