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Web Help Desk

IT asset and knowledge management

Table of Contents

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Web Help Desk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

Web Help Desk overview

What is Web Help Desk?

Web Help Desk by SolarWinds is a customizable help desk and IT asset management solution for businesses within industries such as education, healthcare, government, and more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time and billing, workflows, and more. Suitable for all business sizes, from SMBs to large enterprises, Web Help Desk is customizable and can be adapted to the needs of all business types in order to aid with knowledge management and customer issue resolution.

Businesses can utilize the service management features within Web Help Desk to resolve service desk issues, track tickets, automatically route tickets to the relevant employees, escalate issues, receive SLA alerts, and more. Best practices can be documented and implemented though an an ITIL (information technology infrastructure library) and team members can use this information to resolve issues faster. Businesses are also able to give customers self service abilities by creating and maintaining an extensive knowledge base including self help articles, FAQs, video tutorials, and more.

Starting price

753flat rate

Alternatives

with better value for money

Pros & Cons

Ticket Management

Reporting

Pricing

Setup

Server Issues

Do you work for Web Help Desk? Manage this product listing

Web Help Desk’s user interface

Ease of use rating:

4.1

(124)

Web Help Desk reviews

Overall rating

4.1

124

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.67/10

Rating distribution

Pros

“It helped us maintain visibility across a large and varied infrastructure estate, and the automation, reporting, and email integration features significantly improved efficiency for our support teams.”

Craig m.

It Infrastructure Engineer

“I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool.”

Danny H.

IT Manager

“I enjoy the opportunity to create custom fields; with many products, you are limited to how things are configured out of the box; this is not one of those products.”

Luis M.

Translator

Cons

“Some administrative tasks and customisations can be less intuitive than modern cloud-based alternatives, and reporting often requires additional effort to produce more advanced insights.”

Craig m.

It Infrastructure Engineer

“The setup is hard, with no easy backup or transfer and no cloud version when we adopted it.”

Danny H.

IT Manager

“The system would sometimes crash in the middle of the night, requiring a service restart on the server.”

Phillip M.

ICT Support Officer

Who uses Web Help Desk?

Based on 124 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Automotive

Retail

Leisure, Travel & Tourism

Electrical/Electronic Manufacturing

Others

Use cases

Help Desk

IT Ticketing Systems

Task Management

IT Asset Management

Issue Tracking

Web Help Desk's key features

Most critical features, based on insights from Web Help Desk users:

Inventory management

2.5

(2)

All Web Help Desk features

Features rating:

4.0

(124)

Activity dashboard

4.0

(1)

Alerts/Escalation

4.0

(6)

Alerts/Notifications

3.0

(2)

API

(0)

Asset lifecycle management

(0)

Asset tracking

4.0

(1)

Audit management

(0)

Automated routing

4.0

(3)

Availability management

(0)

Capacity management

(0)

Change management

4.0

(1)

Compliance tracking

(0)

Configurable workflow

(0)

Contract/License management

(0)

Cost tracking

(0)

Customizable branding

5.0

(1)

Dashboard

(0)

Dashboard creation

(0)

Email management

4.5

(2)

Help desk management

4.5

(4)

Incident management

3.8

(4)

Inventory management

2.5

(2)

IT asset management

5.0

(1)

IT asset tracking

(0)

Knowledge base management

4.3

(3)

Knowledge management

5.0

(1)

Multi-Channel communication

2.0

(1)

Problem management

(0)

Procurement management

(0)

Project management

(0)

Release management

(0)

Reporting/Analytics

4.6

(5)

Requisition management

(0)

Self service portal

3.3

(3)

Service catalog

(0)

Service level agreement (sla) management

5.0

(2)

Supplier management

(0)

Support ticket management

4.3

(6)

Support ticket tracking

3.8

(5)

Surveys & feedback

(0)

Task editing

(0)

Task progress tracking

(0)

Task scheduling

5.0

(2)

Task tagging

(0)

Ticket management

4.2

(9)

Workflow management

4.2

(6)

Web Help Desk alternatives

Web Help Desk

4.1

(124)

Starting from

753

One-time payment

Free trial

Free version

Ease of Use

4.1

Features

4.0

Value for Money

4.1

Customer Support

4.1

LiveAgent

4.7

(1.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

SysAid

4.5

(522)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Freshservice

4.6

(798)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.3

Value for Money

4.4

Customer Support

4.6

Web Help Desk pricing

Value for money rating:

4.1

(124)

Starting from

753

One-time payment

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Web Help Desk price and value

Value for money rating:

4.1

(124)

To see what individual users think of Web Help Desk's price and value, check out the review snippets below.

Craig m.

It Infrastructure Engineer

“I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool.”

Danny H.

IT Manager