ConnectWise Automate vs Sunbird DCIM

ManageEngine Endpoint Central

Pulseway

Endpoint Central (formerly Desktop Central) from ManageEngine is an integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones.

Pulseway is a remote monitoring and management software designed for managing workstations, servers, and network devices across Windows, Mac, and Linux environments. The platform includes real-time monitoring with actionable alerts, remote control capabilities with unlimited sessions, automated patch management for operating systems and third-party applications, and scripting tools with auto-remediation features.

AI-powered platform that unifies identity, endpoints, and compliance—giving IT teams time and control back.

Director

I never feel like support are able to help over the basic  break fix model.

Vice President of Operations

Since ConnectWise was recently sold the support service has gone downhill.

IT Manager

Connectwise Automate has great customer support as well as an amazing slack group of other sys admins and developers that are more than willing to help out others and get them going on the right track.

Farm manager veterinarian

It's not perfect out of the box, but once configured, it handles our managed endpoints with impressive reliability.

ConnectWise Automate is the only RMM platform in the industry developed by an MSP for MSPs to automate IT service delivery and drive revenue growth.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Monitoring

Alerts/Escalation

Alerts/Notifications

Anti Virus

Archiving & Retention

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Automated Routing

Automatic Backup

Automatic Patch Deployment

Automatic Scans

Backup and Recovery

Bandwidth Monitoring

Baseline Manager

Capacity Management

Capacity Planning

Client Portal

Compliance Management

Compliance Tracking

Configuration Management

Contract/License Management

Cost Tracking

CPU Monitoring

Credential Management

Customizable Branding

Customizable Fields

Customizable Reports

Customization

Dashboard

Data Management

Data Migration

Data Recovery

Data Security

Deployment Management

Device Auto Discovery

Device Management

Disaster Recovery

Drag & Drop

Email Monitoring

Endpoint Management

Event Logs

For MSPs

Help Desk Management

Incident Management

Intrusion Detection System

Inventory Management

IP Address Monitoring

Issue Auditing

Issue Management

IT Asset Management

IT Reporting

License Management

Location Tracking

Maintenance Management

Maintenance Scheduling

Mobile Device Management

Monitoring

Multi-User Collaboration

Network Analysis

Network Monitoring

Network Wide Management

Password Management

Patch Management

Performance Monitoring

Policy Management

Power Management

Predictive Analytics

Prioritization

Procurement Management

Real-time Alerts

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Release Management

Remediation Management

Remote Access/Control

Remote Monitoring & Management

Remote Update/Installation

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Scheduled/Automated Reports

Scheduling

Search

Search/Filter

Security Management

Self Service Portal

Server Monitoring

Service Catalog

Service Level Agreement (SLA) Management

Service Reporting

Software Management

SSL Security

ConnectWise Automate

Windows

Web-based

Linux

Atera

NinjaOne

N-sight RMM

LogMeIn Central

Kaseya VSA

MSP360 Backup

Basic

Owner

Its automation, patch management, and endpoint monitoring features can significantly improve efficiency for IT teams and managed service providers. While the interface and learning curve can be challenging at first, the platform provides substantial value once properly configured and integrated into daily workflows.

The platform helps reduce manual workload, improves operational efficiency, and provides strong visibility into system health across managed environments.

Senior Information Technology Manager

ConnectWise enables the automation of a broad range of tasks, encompassing software deployment, patch management, the resolution of common incidents, and the execution of tailored scripts.

Operations Manager

The product is highly skilled at implementing automation into your business and driving security with automated scripting.

It is a robust solution for organizations looking to scale their IT management and support capabilities.

Second line Sysadmin

Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted.

I also had a 3rd party work on it with us and they were having a hard time getting PowerShell commands to work most of the time.

Partners Responsible

The remote monitoring and management tools are robust and the automation features save me a lot of time.

Senior Software Development Engineer

We like to use this program with the team to be able to do a thorough review of our network and IT environments in general, it is always good to have an external look at our products and in their development it is crucial to be able to obtain good development ideas.

The user interface can be a bit overwhelming at first, and some features are not very intuitive.

Cloud Engineer

ConnectWise Automate offers a lot of remote support and maintenance options for workstations without needing to interrupt the end-user experience but kicking them off for support.

It's easy to add agents and new companies to the system.

Net Admin

Project Manager

LOVE LOVE using this for our trouble ticketing team!

Director of Information Technology Solutions

The platform was robust and encompassing.

The complexity that comes with customization is often very difficult.

Out of the various Remote Monitoring and Management tools I have used this product seems to get most aspects of RMM tools right. And implementing it to your systems and to your clients can be mainly an easy experience.

It Administrative

I love how easy it is to automate tasks and manage devices remotely.

Navigating the ConnectWise portal to find the latest release to update Automate hasn't been the most seamless experience either.

Admin

Needing to clear the local cache to even load past the first splash screen.

Prevent Manager

The ticketing with ConnectWise automate and reporting is accurate and helps make business decisions.  

IT Director

It was given as a remote tool and to show how many systems the outsourced IT group could charge us for, but totally unreliable as a tool.

Director of Technology

Very customizable, we create a lot of our own scripts to do custom things for clients.

Finance Manager 

It is hard to deploy and understand how things work if you have not used it before.

It is also cloud based so can be accessed on any device with a browser.

I can easily find out if computers have issues by selecting them but not really being notified that there may be a probelm.

IT Project Manager

After training we have been able to apply blanket policies to each client (ie push all windows 10 updates via one policy) and control server updates differently.

District Manager

What I like the most about this software is that I can remotely login and help my employees with any issues they are having on their computer from anywhere.

Account Manager

Every now and then you may come across an issue,  calling into support you need to get past the level 1 tech and go right to the level 2 tech.

Monitor your clients whole network from one location.

Scripting works well when it works but it's difficult to figure out if it's not worked and why.

I am still learning aboout it, but I love it.

What I like the least about this product is that I have to have a two factor authentication key emailed to me every time I login to use this product.

Manager of Project Services

We have been able to become much more efficient and organize our work much better.

Network Engineer

Love the automation and capability of this RMM.

IT Support

I like that when it works, some of its features like remote connectivity, accessing cmd without controlling the user's screen, and scripts make my job easier.

This is extremely helpful because I look over 11 stores and I am not always at the location that needs help.

General Manager

We've been using Automate for over a decade, and are currently in the process of migrating to Connectwise's replacement product.

Support Technician

Not much customisation across the platform or colours

It has served us well, and given us tons of info to proactively resolve problems.

ConnectWise Automate vs Sunbird DCIM Comparison (2026)

ConnectWise Automate

Sunbird DCIM

Overview

Video & Screenshots

Pricing

User reviews

Key features

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Alternatives