App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

How GetApp verifies reviews

GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

ConnectWise Automate

IT Automation for Today’s IT World

Last updated: September 2024

visit website

ConnectWise Automate - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is ConnectWise Automate?

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.

Benefits of using ConnectWise Automate

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

Starting from

No pricing info

view pricing plans

start trial

book a demo

ConnectWise Automate's key features

Most critical features, based on insights from ConnectWise Automate users:

Remote Access/Control

4.6

(15)

Patch Management

4.2

(9)

Reporting/Analytics

2.3

(9)

Server Monitoring

4.7

(6)

Automatic Patch Deployment

4.9

(7)

Real-Time Monitoring

4.6

(5)

All ConnectWise Automate features

Features rating:

4.3

(132)

Compliance Management

4.3

(3)

Contract/License Management

(0)

Deployment Management

3.2

(4)

For MSPs

3.8

(5)

Asset Tracking

4.7

(3)

Inventory Management

4.7

(3)

Issue Management

2.5

(2)

IT Reporting

4.5

(2)

Alerts/Notifications

4.4

(7)

Real-time Alerts

2.8

(5)

Support Ticket Management

4.0

(2)

Remote Monitoring & Management

4.0

(4)

Network Monitoring

2.8

(4)

Dashboard

4.2

(4)

IT Asset Management

4.0

(3)

Customizable Reports

5.0

(1)

Automatic Scans

5.0

(1)

Configuration Management

4.0

(1)

Network Analysis

5.0

(1)

Backup and Recovery

2.3

(3)

Access Controls/Permissions

3.5

(4)

Web Traffic Reporting

(0)

Scheduling

(0)

Scheduled/Automated Reports

(0)

Role-Based Permissions

(0)

Reporting & Statistics

4.0

(1)

Remote Update/Installation

(0)

Active Directory Integration

(0)

Remediation Management

3.0

(1)

Release Management

(0)

Real-Time Updates

(0)

Real-Time Reporting

1.0

(1)

Real-Time Data

(0)

Activity Dashboard

(0)

Procurement Management

(0)

Prioritization

(0)

Predictive Analytics

3.0

(1)

Power Management

(0)

Policy Management

(0)

Performance Monitoring

(0)

Password Management

(0)

Email Monitoring

(0)

Vulnerability Scanning

(0)

VPN

5.0

(1)

Virtual Machine Monitoring

(0)

Version Control

(0)

Usage Tracking/Analytics

(0)

Uptime Reporting

(0)

Threat Response

4.0

(1)

Threat Intelligence

(0)

Task Scheduling

(0)

Synchronization Scheduling

(0)

Supplier Management

(0)

Status Tracking

(0)

SSL Security

3.0

(1)

Software Management

(0)

Service Reporting

(0)

Service Level Agreement (SLA) Management

(0)

Service Catalog

(0)

Self Service Portal

(0)

Security Management

(0)

Search/Filter

(0)

Drag & Drop

(0)

Disaster Recovery

(0)

Device Auto Discovery

(0)

Audit Trail

(0)

Data Security

(0)

Data Migration

(0)

Data Management

(0)

Automated Routing

(0)

Customization

(0)

Automatic Backup

3.0

(1)

Customizable Fields

(0)

Customizable Branding

(0)

Credential Management

(0)

CPU Monitoring

(0)

Cost Tracking

(0)

Bandwidth Monitoring

(0)

Baseline Manager

(0)

Compliance Tracking

(0)

Capacity Management

(0)

Client Portal

(0)

Network Wide Management

(0)

Activity Monitoring

(0)

Alerts/Escalation

1.0

(1)

Multi-User Collaboration

(0)

Monitoring

(0)

Maintenance Scheduling

(0)

Maintenance Management

(0)

Location Tracking

(0)

License Management

(0)

Anti Virus

4.0

(1)

API

(0)

Archiving & Retention

(0)

Issue Auditing

(0)

IP Address Monitoring

(0)

Asset Lifecycle Management

(0)

Intrusion Detection System

(0)

Incident Management

(0)

Help Desk Management

(0)

Audit Management

(0)

Event Logs

(0)

Endpoint Management

(0)

ConnectWise Automate awards

Mobile Device Management

77/100

Server Monitoring

75/100

ConnectWise Automate alternatives

ConnectWise Automate

4.1

(132)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.7

Features

4.3

Value for Money

3.9

Customer Support

3.7

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

N-sight

4.3

(75)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.1

Customer Support

4.0

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

ConnectWise Automate pricing

Value for money:

3.9

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

start trial

ConnectWise Automate integrations (43)

Integrations rated by users

We looked through 132 user reviews, to identify which products are mentioned as ConnectWise Automate integrations, and what is the users perception.

ConnectWise PSA

Integration rating: 4.2 (6)

“When connectwise Automate creates hardware alerts, it sends the t our Connectwise manage ticket board, allowing us to contact the customer to resolve.”

“Software that is clumsy and put together with pieces that don't easily communicate togeather. Its a mess”

Warren Large

General Manager

1/2

ConnectWise ScreenConnect

Integration rating: 5.0 (4)

“Good integration and compliments the other remote management functions of automate well”

Shaun Gierent

Manager, Managed IT

Auvik

Integration rating: 5.0 (1)

“This has helped bring another network monitoring tool to our company offerings.”

Ian Banigan

Prevent Manager

Chocolatey

Integration rating: 5.0 (1)

Webroot Business Endpoint Protection

Integration rating: 3.0 (1)

QuickBooks Online

Integration rating: 5.0 (1)

ConnectWise Automate support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live rep)

Knowledge Base

Chat

Training options

Webinars

In Person

Live Online

Videos

Documentation

ConnectWise Automate reviews

Overall rating

4.1

132

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.94/10

Rating distribution

Pros

Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.

Jordan F.

IT Manager

It was really good when I first started using the product and it's even better now. The native integration of ScreenConnect makes life for our engineers so much better.

Brian K.

VP of Operations | Partner

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Sam H.

IT Support Technician

Cons

Stay away from this product. You will always need technical support, but the support is very very poor.

Sergio N.

It Manager

In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.

Neal C.

IT Operations Manager

I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.

Shannon D.

Founder

Read all reviews

ConnectWise Automate FAQs

Q. What type of pricing plans does ConnectWise Automate offer?

ConnectWise Automate has the following pricing plans:
Pricing model: Subscription

Q. Who are the typical users of ConnectWise Automate?

ConnectWise Automate has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does ConnectWise Automate support?

ConnectWise Automate supports the following languages:
English

Q. Does ConnectWise Automate offer an API?

Yes, ConnectWise Automate has an API available for use.

Q. What other apps does ConnectWise Automate integrate with?

ConnectWise Automate integrates with the following applications:
Acronis Cyber Backup, ConnectWise ScreenConnect, Auvik, ConnectWise PSA, Webroot Business Endpoint Protection

Q. What level of support does ConnectWise Automate offer?

ConnectWise Automate offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat