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ConnectWise Automate

Endpoint monitoring & automation software for MSPs

Table of Contents

ConnectWise Automate - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

ConnectWise Automate overview

What is ConnectWise Automate?

ConnectWise Automate is a comprehensive remote monitoring and management software designed for managed service providers and IT service teams that require granular control and deep automation. The solution enables proactive monitoring, management, and support of endpoints while automating routine technical tasks. It accommodates Windows infrastructures across multiple clients and sites and can be deployed on-premises or in the cloud.

The platform’s automation and scripting features allow remediation processes to be defined once and executed at scale. AI assistance can draft PowerShell scripts subject to review and approval by technical staff. Prebuilt scripts and monitors extend visibility and accelerate issue resolution. Asset discovery functions automatically identify and inventory hardware and software to maintain accurate records for audits and capacity planning. The DataViews functionality provides search, filter, and export capabilities for rapid insights across environments, and saved views facilitate consistent investigations across teams. Patch management automates updates for Windows operating systems with approval workflows, deployment rings, and compliance tracking.

Remote support features offer secure access for diagnostics and silent maintenance with minimal impact on end users. Role-based permissions and audit trails support compliance needs while scaling support across small and complex multi-site networks. ConnectWise Automate integrates with other ConnectWise tools and third-party applications through its API and patching capabilities to ensure cohesive operations across the technology stack. The solution differs from ConnectWise RMM in its level of manual customization, hosting flexibility, and policy control.

Key benefits of using ConnectWise Automate

Automates routine IT tasks and patch management to reduce manual workload and decrease risk from outdated software.

Offers deep customization for monitoring, policies, and workflows to suit diverse managed service environments.

Provides comprehensive visibility with advanced data views for fast querying, reporting, and troubleshooting across endpoints.

Enables rapid remote support with background access to devices, supporting silent maintenance and consistent service delivery.

Leverages artificial intelligence to accelerate script creation and standardizes fixes at scale, improving operational efficiency.

Starting price

Alternatives

with better value for money

Pros & Cons

Streamlining

Automation

Connectivity

Assistance

Navigation

Responsiveness

ConnectWise Automate’s user interface

Ease of use rating:

4.1

(141)

ConnectWise Automate pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(11)

3-4(61)

5(69)

What do users say about ConnectWise Automate?

Reviewers indicate ConnectWise Automate offers powerful automation, scripting, and monitoring capabilities that help them save time and manage devices efficiently. They find its customization options and patch management features valuable, and say it supports a wide range of remote management tasks across many devices and networks. They appreciate the flexibility and depth of the tool for streamlining IT processes.

Users report a steep learning curve, with a complex and sometimes unintuitive interface that can be overwhelming for new users. They feel customer support is inconsistent and often slow, and mention performance issues such as sluggishness and delays, especially as environments grow.

Select to learn more

Who uses ConnectWise Automate?

Based on 141 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Computer & Network Security

Computer Software

Computer Networking

Others

Use cases

Managed Service Providers (MSP)

Remote Monitoring and Management

IT Management

Patch Management

IT Asset Management

ConnectWise Automate's key features

Most critical features, based on insights from ConnectWise Automate users:

Remote access/control

4.6

(22)

Patch management

4.0

(19)

Server monitoring

4.8

(12)

Real-Time monitoring

4.6

(11)

Alerts/Notifications

4.7

(12)

Remote monitoring & management

4.1

(8)

All ConnectWise Automate features

Features rating:

4.4

(141)

Compliance management

4.3

(3)

Real-Time updates

4.0

(2)

Real-time alerts

2.8

(5)

Contract/License management

(0)

IT reporting

4.5

(2)

Issue management

2.5

(2)

Asset tracking

4.7

(3)

Automatic patch deployment

4.9

(8)

For msps

4.0

(7)

Deployment management

3.3

(4)

Reporting/Analytics

2.0

(8)

IT asset management

4.6

(7)

Automatic scans

4.0

(2)

Network monitoring

2.8

(4)

Support ticket management

4.3

(4)

Dashboard

4.4

(5)

Inventory management

4.5

(4)

Network analysis

5.0

(2)

Customizable reports

5.0

(1)

Configuration management

4.0

(1)

Backup and recovery

2.3

(3)

Access controls/permissions

3.5

(4)

Web traffic reporting

(0)

Scheduling

(0)

Scheduled/Automated reports

(0)

Role-Based permissions

(0)

Active directory integration

(0)

Reporting & statistics

4.0

(1)

Remote update/installation

(0)

Remediation management

3.0

(1)

Release management

(0)

Activity dashboard

(0)

Real-Time reporting

1.0

(1)

Real-Time data

(0)

Activity monitoring

(0)

Procurement management

(0)

Prioritization

(0)

Predictive analytics

3.0

(1)

Power Management

(0)

Policy management

(0)

Performance monitoring

(0)

Password management

(0)

Network wide management

(0)

Vulnerability scanning

(0)

VPN

5.0

(1)

Virtual machine monitoring

(0)

Version control

(0)

Usage tracking/analytics

(0)

Uptime reporting

(0)

Troubleshooting

4.0

(1)

Threat response

4.0

(1)

Threat intelligence

(0)

Task scheduling

(0)

Synchronization scheduling

(0)

Supplier management

(0)

Status tracking

(0)

SSL security

3.0

(1)

Software management

(0)

Service Reporting

(0)

Service level agreement (sla) management

(0)

Service catalog

(0)

Self service portal

(0)

Security management

(0)

Search/Filter

(0)

Drag & drop

(0)

Disaster recovery

(0)

Device management

(0)

Device auto discovery

(0)

Automated routing

(0)

Data security

(0)

Data recovery

(0)

Data migration

(0)

Data management

(0)

Automatic backup

3.0

(1)

Customization

(0)

Bandwidth monitoring

(0)

Customizable fields

(0)

Customizable branding

(0)

Credential management

(0)

CPU monitoring

(0)

Cost tracking

(0)

Baseline manager

(0)

Capacity management

(0)

Compliance tracking

(0)

Capacity planning

(0)

Client portal

(0)

Alerts/Escalation

1.0

(1)

Anti virus

4.0

(1)

Multi-User collaboration

(0)

Monitoring

(0)

Mobile device management

(0)

Maintenance scheduling

(0)

Maintenance management

(0)

Location tracking

(0)

License management

(0)

API

(0)

Archiving & retention

(0)

Asset lifecycle management

(0)

Issue auditing

(0)

IP address monitoring

(0)

Audit management

(0)

Intrusion detection system

(0)

Incident management

(0)

Help desk management

(0)

Audit trail

(0)

Event logs

(0)

Endpoint management

(0)

Email monitoring

(0)

ConnectWise Automate awards

Mobile Device Management

77/100

Server Monitoring

75/100

ConnectWise Automate alternatives

ConnectWise Automate

4.1

(141)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.7

Features

4.4

Value for Money

3.9

Customer Support

3.7

NinjaOne

4.7

(277)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.6

Customer Support

4.7

SysAid

4.5

(501)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

ConnectWise Automate pricing

Value for money rating:

3.9

(141)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about ConnectWise Automate price and value

Value for money rating:

3.9

(141)

To see what individual users think of ConnectWise Automate's price and value, check out the review snippets below.

“Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.”

Jordan F.

IT Manager

“It was really good when I first started using the product and it's even better now. The native integration of ScreenConnect makes life for our engineers so much better.”

Brian K.

VP of Operations | Partner

ConnectWise Automate integrations (41)

Integrations rated by users

We looked at 141 user reviews to identify which products are mentioned as ConnectWise Automate integrations and how users feel about them.

ConnectWise PSA

Integration rating: 4.6 (11)

“When connectwise Automate creates hardware alerts, it sends the t our Connectwise manage ticket board, allowing us to contact the customer to resolve.”

“Software that is clumsy and put together with pieces that don't easily communicate togeather. Its a mess”

“Its our ticketing system. Its very useful to have ticketing alerts natively go into our PSA.”

Warren L.

General Manager

1/3

ScreenConnect

Integration rating: 5.0 (9)

“Good integration and compliments the other remote management functions of automate well”

“For use with remotely accessing machines that have the Automate agent installed”

Shaun G.

Manager, Managed IT

1/2

Auvik

Integration rating: 4.3 (4)

“This has helped bring another network monitoring tool to our company offerings.”

Ian B.

Prevent Manager

OpenText Core Endpoint Protection

Integration rating: 4.0 (2)

Chocolatey

Integration rating: 5.0 (1)

IT Glue

Integration rating: 5.0 (1)

ConnectWise Automate customer support

What do users say about ConnectWise Automate customer support?

Customer support rating:

3.9

We analyzed 22 verified user reviews to identify positive and negative aspects of ConnectWise Automate customer support.

A few users highlight great customer support and helpful resources, especially during setup and implementation.

Widespread user sentiment points to slow response times, lack of resolution, and difficulty reaching knowledgeable support staff.

Support options

Email/help desk

Faqs/forum

Phone support

24/7 (live rep)

Knowledge base

Chat

Training options

Webinars

In person

Live online

Videos

Documentation

To see what individual users say about ConnectWise Automate's customer support, check out the review snippets below.

“Connectwise Automate has great customer support as well as an amazing slack group of other sys admins and developers that are more than willing to help out others and get them going on the right track.”

Jordan F.

IT Manager

“We only contact support when its impacting customers, and have to wait days to get assistance from a live body.”

Keith S.

System Administrator

“Support leaves a lot to be desired. When can get in touch, takes several attempts to resolve issue. ”

Gerry S.

Manager of Project Services

ConnectWise Automate FAQs

Q. What type of pricing plans does ConnectWise Automate offer?

ConnectWise Automate has the following pricing plans:
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of ConnectWise Automate?

ConnectWise Automate has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does ConnectWise Automate support?

ConnectWise Automate supports the following languages:
English

Q. Does ConnectWise Automate offer an API?

Yes, ConnectWise Automate has an API available for use.

Q. What other apps does ConnectWise Automate integrate with?

ConnectWise Automate integrates with the following applications:
Acronis Cyber Backup, ScreenConnect, Auvik, ConnectWise PSA, OpenText Core Endpoint Protection

Q. What level of support does ConnectWise Automate offer?

ConnectWise Automate offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat