IT Glue vs GLPI

Confluence

JIRA Service Management

Freshservice

Spiceworks Cloud Help Desk

Passportal

Hudu

Compare IT Glue and GLPI based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Hudu is a customer-focused IT Documentation software that technician's love. No contracts, in-house support, and a rapid release cycle.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs), which offers password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Archiving & Retention

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Backup and Recovery

Catalog Management

Change Tracking

Checklists

Collaboration Tools

Commenting/Notes

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

Contract/License Management

Credential Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Document Automation

Document Capture

Document Generation

Document Management

Document Review

Document Storage

Documentation Management

Drag & Drop

Encrypted Password Storage

Event Logs

File Management

File Sharing

For the IT sector

Forms Management

Full Text Search

Help Desk Management

Inventory Management

Inventory Tracking

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Base Management

Knowledge Library

Knowledge Management

License Management

Monitoring

Offline Access

Onboarding

Password Management

Performance Metrics

Policy Management

Process/Workflow Automation

Real-Time Data

Real-Time Notifications

Relationship Mapping

Reminders

Remote Monitoring & Management

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Rules-Based Workflow

Search/Filter

Secure Data Storage

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Supplier Management

Support Ticket Management

Support Ticket Tracking

Tagging

Task Management

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Workflow Management

IT Glue

Android

Web-based

iPad

iPhone

Service Delivery Manager

This is a fantastic tool that levels up MSPs and enterprise helpdesks. I love the Flexible Assets and ready access to site info.

IT Service Delivery Manager

Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large.

IT Service Desk Analyst II

My experienced for almost 2 years now is amazing, I really like it and like what I said it is easy to use.

Service Manager

Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.

The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.

Network Operations Engineer

I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.

Founder, Chief Strategist & vCIO - I help law firms with IT

My techs no longer have to hunt for information and then worry it is outdated.

Great interface, and is easy to use. A great central internal location for information.

IT Technician

We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.

We have been a happy user of IT Glue for quite sometime and would recommend it to anyone looking for a centralized docmentation platform.

It is a great product that does exactly what it is supposed to do and integrates with all our other utilities.

Cloud Support Specialist

I use this daily and would not be able to efficiently work without it, I am very pleased with the ease of use and support.

Managed Services engineer

ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.

IT /  Cyber Consultant

The integration feature to all our other products is the best.

Founder

Overall, we are disappointed in the value of this product.

The single best platform that our MSP has invested in. Easy to use, setup, and get going.

President

I would only ever consider their enterprise product which, if you have a large team, can become costly.

The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.

IT Glue screenshot: The completion dashboard gives users insight into which tasks still require completion

IT Glue screenshot: All activity is automatically logged

IT Glue screenshot: Workflows can be configured and managed

IT Glue screenshot: All assets can be tracked, with customizable asset types

IT Glue screenshot: The password vault enables secure password storage and management

Freelancers

Large Enterprises

Mid Size Business

Public Administrations

Small Business

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

Change Management

Cost Tracking

Data Visualization

Incident Management

Maintenance Management

Problem Management

GLPI

Linux

Windows

juriste

They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.

Managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have.

Business Development Representative

It has excellent troubleshooting ability and is quite simple to navigate.

Planning and Development Analyst Organizational - IT

There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.

I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say.

Consultant

The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.

Coordinador de infraestructuras de TI

A lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff.

IT Manager

GLPI is most of the powerful opensource ITSM softwares which can be available to implement both on-premise and cloud hosting. For on-premise, it is totally free of charge or zero cost.

Assistant Professor

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.

IT Glue vs GLPI Comparison (2026)

IT Glue

GLPI

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives