IT Glue vs Paperpile

Confluence

SolarWinds Service Desk

Passportal

Stonly

Hudu

Axiell Collections

Compare IT Glue and Paperpile based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Hudu is a customer-focused IT Documentation software that technician's love. No contracts, in-house support, and a rapid release cycle.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs), which offers password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Archiving & Retention

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Backup and Recovery

Catalog Management

Change Tracking

Checklists

Collaboration Tools

Commenting/Notes

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

Contract/License Management

Credential Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Document Automation

Document Capture

Document Generation

Document Management

Document Review

Document Storage

Documentation Management

Drag & Drop

Encrypted Password Storage

Event Logs

File Management

File Sharing

For the IT sector

Forms Management

Full Text Search

Help Desk Management

Inventory Management

Inventory Tracking

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Base Management

Knowledge Library

Knowledge Management

License Management

Monitoring

Offline Access

Password Management

Performance Metrics

Policy Management

Process/Workflow Automation

Real-Time Data

Real-Time Notifications

Relationship Mapping

Reminders

Remote Monitoring & Management

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Rules-Based Workflow

Search/Filter

Secure Data Storage

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Supplier Management

Support Ticket Management

Support Ticket Tracking

Tagging

Task Management

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Workflow Management

IT Glue

Android

Web-based

iPad

iPhone

Service Delivery Manager

This is a fantastic tool that levels up MSPs and enterprise helpdesks. I love the Flexible Assets and ready access to site info.

IT Service Delivery Manager

Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large.

IT Service Desk Analyst II

My experienced for almost 2 years now is amazing, I really like it and like what I said it is easy to use.

Service Manager

Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.

The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.

Network Operations Engineer

I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.

Founder, Chief Strategist & vCIO - I help law firms with IT

My techs no longer have to hunt for information and then worry it is outdated.

Great interface, and is easy to use. A great central internal location for information.

IT Technician

We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.

We have been a happy user of IT Glue for quite sometime and would recommend it to anyone looking for a centralized docmentation platform.

It is a great product that does exactly what it is supposed to do and integrates with all our other utilities.

Cloud Support Specialist

I use this daily and would not be able to efficiently work without it, I am very pleased with the ease of use and support.

Managed Services engineer

ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.

IT /  Cyber Consultant

The integration feature to all our other products is the best.

Founder

Overall, we are disappointed in the value of this product.

The single best platform that our MSP has invested in. Easy to use, setup, and get going.

President

I would only ever consider their enterprise product which, if you have a large team, can become costly.

The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.

IT Glue screenshot: The completion dashboard gives users insight into which tasks still require completion

IT Glue screenshot: All activity is automatically logged

IT Glue screenshot: Workflows can be configured and managed

IT Glue screenshot: All assets can be tracked, with customizable asset types

IT Glue screenshot: The password vault enables secure password storage and management

Freelancers

Large Enterprises

Mid Size Business

Public Administrations

Small Business

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

With Axiell Collections, users can create customized digital platforms for collections and make them available online to audiences. It includes a searchable database that can be used for managing the life cycle of your collection; from acquisition to exhibition and donation.

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Paperpile is a knowledge management software designed to help businesses synchronize the research library with multiple devices. Administrators can utilize the search functionality to find papers in real-time on a unified interface.

Content Library

Content Management

Multi-Language

Paperpile

Physician

Once, it stopped working and just gave me errors for all of the references and I had to go through and re-enter all of the references again. That was a frustrating experience.

Aerospace Engneering

Love the chrome extension and add to paperpile button. Customer support exists unlike other free apps and is awesome.

Research Assistant

I often work on multiple computers and I don't want to have to install new software everywhere I go. It's great for citations, but I like it even more for managing my pdf library.

PhD student

I am happy with the current functionality. I am a heavy google suite user, so the Paperpile UI integration with chrome and google doc perfectly fits my need.

PhD Student

Affordable for a poor PhD student; super easy & intuitive to use - seamless integration with Google docs allowing for collaborative writing projects.

Clinical Program Manager

Easy to import content found online and easy to cite within docs including google docs. I also like the feature where you can highlight the title and copy and paste it turns it into a full citation.

Graduate Student 

I like being able to export my annotations and highlights to markdown. The import button is also excellent.

Graduate student

Really like how easy it is to add papers to your library on Paperpile straight from the browser, as well as the Google Docs plug in which makes adding references to collaborative projects really easy.

Paperpile integrates wonderfully with Google docs, allowing easy use for managing citations. It also keeps PDFs of my articles which I can read and markup within the software.

Research Associate

I have a difficult time managing my own folder and the shared folder. The paper search is horrible.

Graduate

Secondly, when editing the pdf of papers, the position I want highlighted will move to the position with one row above. This problem is really annoying sometimes.

Graduate Student

This tagging feature is most useful when I am in the middle of writing and want to quickly look for a paper of interest.

Researcher

It’s so easy to use and manage. Because you can tie it to Gmail accounts, I always recommend it to other researchers and Grad students because of our (“unlimited”) University storage.

Veterinary neurologist 

It's very easy to organize and find literature. Extremely user friendly.

The low cost also makes it easy to recommend to Grad students.

Paperpile's cost is relatively minimal for academic users and it doubles as a very effective document annotation software.

Postdoc

I had to open chrome, which is not my favorite web browser. And sometimes it's slow to import paper (chrome extension is not working fast).

Community & Economic Development Field Specialist 

When I’ve had questions, a customer service rep. Responds quickly and helpfully.

IT Glue vs Paperpile Comparison (2026)

IT Glue

Paperpile

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives