Xurrent vs ManageEngine ServiceDesk Plus

Zendesk Suite

JIRA Service Management

SolarWinds Service Desk

ServiceNow

ServiceNow Customer Service Management

TOPdesk

Compare Xurrent and ManageEngine ServiceDesk Plus based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Issuetrak

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Alloy Navigator

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Xurrent ITSM unifies ITSM, ESM, and ITOM on one platform with Sera AI and a native virtual agent included by default. Go live in about 5 weeks. Auto classify and route tickets, generate knowledge, and orchestrate workflows with low code. Secure, scalable, and easy to use.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agile Methodologies

AI Copilot

AI Summarization

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Approval Workflow

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Responses

Automated Routing

Availability Management

Billing & Invoicing

Budget Management

Calendar Management

Capacity Management

Change Management

Change Planning

Change Tracking

Chatbot

Chat/Messaging

Client Portal

Collaboration Tools

Commenting/Notes

Compliance Management

Configurable Workflow

Configuration Management

Contract/License Management

Customer Database

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Storage Management

Data Visualization

Drag & Drop

Email Management

Email Templates

Event Logs

File Sharing

Gantt/Timeline View

Generative AI

Help Desk Management

Incident Management

Inventory Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Asset Tracking

Kanban Board

Knowledge Base Management

Knowledge Management

Macros/Templated Responses

Milestone Tracking

Mobile App

Monitoring

Multi-Channel Communication

Multi-Language

Multiple Projects

Multi-User Collaboration

Performance Metrics

Personalization

Portfolio Management

Predictive Analytics

Prioritization

Problem Management

Process/Workflow Automation

Projections

Project Management

Project Planning/Scheduling

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recurring Issues

Recurring Tasks

Release Management

Reporting/Analytics

Reporting/Project Tracking

Reporting & Statistics

Resource Allocation & Planning

Resource Management

Risk Management

Role-Based Permissions

Rules-Based Workflow

Xurrent

Web-based

iPad

Android

iPhone

Windows

Linux

Basic

Proces/Project Manager

We transitioned from a local ITSM product where integration capabilities were limited.

It is a user-friendly product, and the 4me development team actively listens to customer feedback.

IT Technician

meis not a user friendly application from a graphic point of view

ESM Service Manager

The out of the box processes need no customization at all and can be configured to fit your organization.

The ease of integrating with external providers when using 4me and even when needing an integration

Integrations

Ease of Use

User Interface

501-1000

201-500

51-200

Freshdesk

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

LiveAgent

CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.

Analytics

Asset Assignment

Barcode/Ticket Scanning

Barcoding/RFID

Benchmarking

Billing & Provisioning

Catalog Management

Check-in/Check-out

CMDB

Communication Management

Communications Management

Complaint Monitoring

Compliance Tracking

Content Library

Corrective and Preventive Actions (CAPA)

Cost Tracking

Customer Support

Depreciation Management

Disposal Management

Document Management

Document Storage

Email Alerts

Fixed Asset Management

Forms Management

Full Text Search

Historical Reporting

Incident Reporting

Inventory Tracking

Investigation Management

IT Incident Management

Live Chat

Location Tracking

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile Alerts

Mobile Interface

Multi-Location

Online Forums

Pre-built Templates

Procurement Management

Most users consider ManageEngine ServiceDesk Plus to deliver strong value for money, praising its comprehensive features and competitive pricing. Some users say add-ons and integrations raise costs, and some reviewers feel annual price increases are concerning.

Value for money

The ManageEngine ServiceDesk Plus integration most frequently cited by reviewers is ManageEngine Endpoint Central, an unified endpoint management (UEM) product rated 4.4 out of 5 for its integration with ManageEngine ServiceDesk Plus.

By industry, ManageEngine ServiceDesk Plus reviewers are most commonly professionals in information technology and services (16%). The most frequent use case cited is help desk (75% of reviewers).

Standard (Cloud)

 Professional (Cloud)

 Enterprise (Cloud)

System Network and İnformation Sec Manager

Its comprehensive capabilities in critical areas such as request management, SLA tracking, automation workflows, and reporting have markedly improved the quality of our daily operations.

Furthermore, making the interface more modern and fluid in extensive customisations could further enhance the user experience.

Senior Technician

I use this system in my full time job as a technician and it has a huge list of features which make it easy such as different job views, informative dashboard and handy buttons on the taskbar.

Network Security Engineer

ServiceDesk Plus provides pre-built integrations for commonly used functionalities (Software installations/uninstallations and remote control).

Its user-friendly platform for both end-users and IT teams has accelerated the adaptation process.

Sever Analyst

The Dark mode feature is not the best solution to making it more easily readable and there are not enough options to make it look better

Overall, I can confidently say it is a reliable solution for organisations seeking to professionalise their processes and strengthen their service management.