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4me Pricing, Features, Reviews and Alternatives
4me product overview
What is 4me?
4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to work together securely without having to build integrations. As these providers work together, 4me keeps track of the quality of service that they deliver in real time so that an effective Service Integrator role can be established.
Key benefits of using 4me
This allows enterprises to quickly onboard new providers and switch out providers that do not perform well or are no longer needed. The result is that organizations that use 4me can innovate more quickly, which allows them to speed up their digital transformation initiatives, which in turn improves their competitive position.
The service insight feature automatically provides a 3d service view. This includes SLA KPIs, cost trend, RISK summary and user satisfaction.
Typical customers
Platforms supported
Support options
Training options
4me pricing information
Value for money
5.0
/5
14
Starting from
5
Per month
Per Feature
Value for money contenders
4me features
Functionality
4.6
/5
14
Total features
148
9 categories
Functionality contenders
4me users reviews
Overall Rating
4.7
/5
14
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
5
4
3
2
1
10
4
0
0
0
WW
Wouter W.
TF
Thomas F.
TD
Theo D.
EJ
Eelco J.
DL
David L.
RJ
Ronald J.
Overall rating contenders
Melhem E.
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for 2+ years
Review source
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Supporting our internal and external customers with a professional service management ran without effort, just works!!
- Built-in processes! No customizing required!! - About 50 release per year - constant innovation - Up and running service management in hours
- More automation of integrations (will be possible later this year) - Simpler creation of service request catalog items
Jean-Marie V.
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used daily for 2+ years
Review source
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When asking our end-users, they love it and prefer the use of the 4me self-service over the intranet based platforms that are slow and never find the info that you are looking for.
There are a lot of things that I like about 4me : - The ease of deployment and use by the process users and the end-users - The out of the box processes need no customization at all and can be configured to fit your organization. - The build-in security and privacy features to be compliant - The collaboration possibilities between the teams - The ease of integrating with external providers when using 4me and even when needing an integration - The weekly releases and new features that become available - The vast number of decission taking reports and dashboards - The performance of the system worldwide, no other platform is that powerful
In the beginning, there was a lack of features but over the years 4me has put in a lot of effort to become one of the leading ITSM/ESM/SIAM platforms that today has everything you need to run your processes.
Eelco J.
Review source
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Pros: Easy to use, for IT and Customers Easy to configure the Self Service portal Implementation can be done very quickly Cons: No good connectors, configuring connection with SCCM was a struggle No possibility to email updates from incidents to customer No ability to search in the UI Extensions No Knowledgebase We had problems with setting up change workflows, this should be improved
No pros were added to this review
No cons were added to this review
Dion A.
Hospitality, 11-50 employees
Used daily for 1-2 years
Review source
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We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam. We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!
Performance Ease of use very limited need of consultancy Integration with our printer provider for printer requests at zero costs! The support from the provider is brilliant! Personal and incredibly fast!
Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)
Theo D.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
Review source
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Collaberation, easy implementation, great flexibility, awesome performance.
Simple and clear interface. Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great. The ability to design UI extensions is golden!
No cons were added to this review
4me FAQs and common questions
Q. What type of pricing plans does 4me offer?
4me has the following pricing plans:
Starting from: $5.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of 4me?
4me has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does 4me support?
4me supports the following languages:
Arabic, Chinese (Simplified), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Malay, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does 4me support mobile devices?
4me supports the following devices:
Android, iPad, iPhone
Q. Does 4me offer an API?
Yes, 4me has an API available for use.
Q. What other apps does 4me integrate with?
4me integrates with the following applications:
BMC Helix ITSM, Microsoft Outlook, Google Analytics 360, Jira, SailPoint, Microsoft Azure, WhatsApp, iOS14, Gmail, Lansweeper, Azure Active Directory, Microsoft Teams, Android 11, TOPdesk, Twitter, Flexera SaaS Manager, Bitium, NetIQ Access Manager, OneLogin, Okta, Slack, Microsoft 365, Google Ads, Google Cloud Platform, Social Intents, Meta for Business, miniOrange, ServiceNow, Microsoft Endpoint Manager (MEM), Google Calendar, SAP BusinessObjects Business Intelligence, Microsoft Power BI, baramundi Management Suite
Q. What level of support does 4me offer?
4me offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support
Common 4me comparisons
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