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4me

4.7
(27)

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Enterprise service management with SIAM support

(7)

4me Pricing, Features, Reviews and Alternatives

4me FAQs

Q. What type of pricing plans does 4me offer?

4me has the following pricing plans:
Starting from: $5.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of 4me?

4me has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does 4me support?

4me supports the following languages:
Spanish, Turkish, Norwegian (Bokmal), Danish, Irish, Dutch, English, Korean, German, Arabic, Chinese (Simplified), Czech, Finnish, French, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Malay, Portuguese, Romanian, Russian, Swedish, Thai, Ukrainian, Vietnamese, Croatian, Kazakh, Polish, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian

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Q. Does 4me support mobile devices?

4me supports the following devices:
Android, iPad, iPhone

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Q. Does 4me offer an API?

Yes, 4me has an API available for use.

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Q. What other apps does 4me integrate with?

4me integrates with the following applications:
BMC Helix ITSM, Microsoft Outlook, Google Analytics 360, Jira, SailPoint, Microsoft Azure, WhatsApp, iOS14, Gmail, Lansweeper, Azure Active Directory, Microsoft Teams, Android 11, TOPdesk, Twitter/X, Flexera SaaS Manager, Bitium, NetIQ, OneLogin, Okta, Slack, Microsoft 365, Google Ads, Google Cloud, Social Intents, Meta for Business, miniOrange, ServiceNow, Microsoft Intune, Google Calendar, SAP BusinessObjects Business Intelligence, Microsoft Power BI, baramundi Management Suite

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Q. What level of support does 4me offer?

4me offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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4me product overview

Price starts from

5

Per month

Usage Based

What is 4me?

4me® is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to work together securely without having to build integrations. As these providers work together, 4me keeps track of the quality of service that they deliver in real time so that an effective Service Integrator role can be established.

Key benefits of using 4me

4me makes it possible for large enterprises to collaborate with large managed service providers like Atos, Capgemini, Deloitte and DXC. Because of 4me's pricing model, the same advanced service level management and collaboration features are also affordable for relatively small providers and start-ups.

This allows enterprises to quickly onboard new providers and switch out providers that do not perform well or are no longer needed. The result is that organizations that use 4me can innovate more quickly, which allows them to speed up their digital transformation initiatives, which in turn improves their competitive position.

The service insight feature automatically provides a 3d service view. This includes SLA KPIs, cost trend, RISK summary and user satisfaction.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
In Person
Live Online
Webinars
Videos

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Starting from

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Per month

Usage Based

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4me pricing information

Value for money

4.7

/5

27

Starting from

5

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

4me features

Functionality

4.5

/5

27

Total features

137

9 categories

Most valued features by users

API
Third Party Integrations
Reporting/Analytics
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export

Functionality contenders

4me users reviews

Overall Rating

4.7

/5

27

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.24/10
Rating distribution

5

4

3

2

1

19

7

1

0

0

Pros
This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute.
We are very happy to work with an always improving product and our customers love the way they can now interact with our specialists.
Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase.
Cons
Consequently, some functionalities are occasionally missing.
No good connectors, configuring connection with SCCM was a struggle. No possibility to email updates from incidents to customer.
ITRP is not only being used by IT... but also Production Engineering, General Affairs. Out of the box reporting is rather limited.

Overall rating contenders

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Melhem E.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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(IT) Service Management like it should be!

Reviewed 5 years ago

Supporting our internal and external customers with a professional service management ran without effort, just works!!

Pros

- Built-in processes! No customizing required!! - About 50 release per year - constant innovation - Up and running service management in hours

Cons

- More automation of integrations (will be possible later this year) - Simpler creation of service request catalog items

PR
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Phil R.

Insurance, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing ITSM tool :)

Reviewed 20 days ago

Best decision we made when searching for a replacement ITSM for SNOW. Go for it!

Pros

The automation. Ease of navigation. Cost saving. Ease of amending request templates.

Cons

Customisation of reports - some of these are a bit limited or don't quite let you present data how you want to. Restriction of access to the Automator.

EM
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Edoardo M.

Dairy, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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4me - A

Reviewed 6 days ago
Pros

It is an application rich in features. Among these, the possibility of managing the various inventory items within the platform is worthy of note, with the possibility of integrating the component of contracts pending on the devices.

Cons

4meis not a user friendly application from a graphic point of view You will not receive notifications if you are tagged while operating on the platform. it is not possible to manage tickets by grouping them into groups. Filters are limited. The automations that can be developed are difficult to implement.

Jd
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Jannick d.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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4me is a rocket in the ITSM world!

Reviewed 2 months ago

See the pros above.

Pros

4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes.It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase.

Cons

It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing.

Bv
AvatarImg

Brian v.

Information Technology and Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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4ME for me

Reviewed 19 days ago

Very intuitive as a user. Really Supports steering model of Service Centre and drives process optimisation. GDPR compliant.

Pros

Intuitive, Reporting possibilities, Audit trails, SLA management

Cons

Integration possibilities, A.I. development

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