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4me

Enterprise service management with SIAM support

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4me Pricing, Features, Reviews and Alternatives

4me product overview

Price starts from

5

Per month

Per Feature

What is 4me?

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to work together securely without having to build integrations. As these providers work together, 4me keeps track of the quality of service that they deliver in real time so that an effective Service Integrator role can be established.

Key benefits of using 4me

4me makes it possible for large enterprises to collaborate with large managed service providers like Atos, Capgemini, Deloitte and DXC. Because of 4me's pricing model, the same advanced service level management and collaboration features are also affordable for relatively small providers and start-ups.

This allows enterprises to quickly onboard new providers and switch out providers that do not perform well or are no longer needed. The result is that organizations that use 4me can innovate more quickly, which allows them to speed up their digital transformation initiatives, which in turn improves their competitive position.

The service insight feature automatically provides a 3d service view. This includes SLA KPIs, cost trend, RISK summary and user satisfaction.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
In Person
Live Online
Webinars
Videos

4me pricing information

Value for money

5.0

/5

14

Starting from

5

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

4me features

Functionality

4.6

/5

14

Total features

148

9 categories

Most valued features by users

API
Access Controls/Permissions
Third Party Integrations
Reporting/Analytics
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export

Functionality contenders

4me users reviews

Overall Rating

4.7

/5

14

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

10

4

0

0

0

Pros
This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute.

WW

Wouter W.

We are very happy to work with an always improving product and our customers love the way they can now interact with our specialists.

TF

Thomas F.

Collaberation, easy implementation, great flexibility, awesome performance.

TD

Theo D.

Cons
No good connectors, configuring connection with SCCM was a struggle. No possibility to email updates from incidents to customer.

EJ

Eelco J.

ITRP is not only being used by IT... but also Production Engineering, General Affairs. Out of the box reporting is rather limited.

DL

David L.

I am missing a full feature knowledge base but I just learned that one will be released later this year. We could use some additional reports in the list of standard available reports.

RJ

Ronald J.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

(IT) Service Management like it should be!

Reviewed 3 years ago

Supporting our internal and external customers with a professional service management ran without effort, just works!!

Pros

- Built-in processes! No customizing required!! - About 50 release per year - constant innovation - Up and running service management in hours

Cons

- More automation of integrations (will be possible later this year) - Simpler creation of service request catalog items

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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True Enterprise Service Management Platform

Reviewed a year ago

When asking our end-users, they love it and prefer the use of the 4me self-service over the intranet based platforms that are slow and never find the info that you are looking for.

Pros

There are a lot of things that I like about 4me : - The ease of deployment and use by the process users and the end-users - The out of the box processes need no customization at all and can be configured to fit your organization. - The build-in security and privacy features to be compliant - The collaboration possibilities between the teams - The ease of integrating with external providers when using 4me and even when needing an integration - The weekly releases and new features that become available - The vast number of decission taking reports and dashboards - The performance of the system worldwide, no other platform is that powerful

Cons

In the beginning, there was a lack of features but over the years 4me has put in a lot of effort to become one of the leading ITSM/ESM/SIAM platforms that today has everything you need to run your processes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very user friendly and a good service for incident handling

Reviewed 6 years ago

Pros: Easy to use, for IT and Customers Easy to configure the Self Service portal Implementation can be done very quickly Cons: No good connectors, configuring connection with SCCM was a struggle No possibility to email updates from incidents to customer No ability to search in the UI Extensions No Knowledgebase We had problems with setting up change workflows, this should be improved

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Finally an ITSM tool that just works, without needing dozens of consultants!

Reviewed 5 years ago

We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam. We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!

Pros

Performance Ease of use very limited need of consultancy Integration with our printer provider for printer requests at zero costs! The support from the provider is brilliant! Personal and incredibly fast!

Cons

Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Proud early adopters of this application and we've seen it grow and evolve greatly.

Reviewed 5 years ago

Collaberation, easy implementation, great flexibility, awesome performance.

Pros

Simple and clear interface. Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great. The ability to design UI extensions is golden!

Cons

No cons were added to this review

4me FAQs and common questions

Q. What type of pricing plans does 4me offer?

4me has the following pricing plans:
Starting from: $5.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of 4me?

4me has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does 4me support?

4me supports the following languages:
Arabic, Chinese (Simplified), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Malay, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does 4me support mobile devices?

4me supports the following devices:
Android, iPad, iPhone


Q. Does 4me offer an API?

Yes, 4me has an API available for use.


Q. What other apps does 4me integrate with?

4me integrates with the following applications:
BMC Helix ITSM, Microsoft Outlook, Google Analytics 360, Jira, SailPoint, Microsoft Azure, WhatsApp, iOS14, Gmail, Lansweeper, Azure Active Directory, Microsoft Teams, Android 11, TOPdesk, Twitter, Flexera SaaS Manager, Bitium, NetIQ Access Manager, OneLogin, Okta, Slack, Microsoft 365, Google Ads, Google Cloud Platform, Social Intents, Meta for Business, miniOrange, ServiceNow, Microsoft Endpoint Manager (MEM), Google Calendar, SAP BusinessObjects Business Intelligence, Microsoft Power BI, baramundi Management Suite


Q. What level of support does 4me offer?

4me offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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