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ManageEngine ServiceDesk Plus
Cloud IT Help Desk Software
ManageEngine ServiceDesk Plus Pricing, Features, Reviews and Alternatives
ManageEngine ServiceDesk Plus FAQs
ManageEngine ServiceDesk Plus has the following pricing plans:
Starting from: $16.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does ManageEngine ServiceDesk Plus support?
ManageEngine ServiceDesk Plus supports the following languages:
Norwegian (Bokmal), Japanese, Chinese (Simplified), Swedish, Danish, German, Spanish, Portuguese, Arabic, Turkish, English, Dutch, Italian, Finnish, Russian, Chinese (Traditional), French, Polish
Q. Does ManageEngine ServiceDesk Plus support mobile devices?
ManageEngine ServiceDesk Plus supports the following devices:
Android, iPad, iPhone
Q. Does ManageEngine ServiceDesk Plus offer an API?
Yes, ManageEngine ServiceDesk Plus has an API available for use.
Q. What other apps does ManageEngine ServiceDesk Plus integrate with?
ManageEngine ServiceDesk Plus integrates with the following applications:
Microsoft Outlook, ManageEngine ADSelfService Plus, ManageEngine OpManager, ManageEngine ADManager Plus, Microsoft 365, ManageEngine Applications Manager, ManageEngine Endpoint Central, Zoho Analytics
Q. What level of support does ManageEngine ServiceDesk Plus offer?
ManageEngine ServiceDesk Plus offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Phone Support, Email/Help Desk
ManageEngine ServiceDesk Plus product overview
What is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests. ServiceDesk Plus integrates help desk requests and assets to allow users to manage their IT in an effective way. The software helps users implement ITIL best practices and troubleshoot IT service requests faster.
Key benefits of using ManageEngine ServiceDesk Plus
Typical customers
Platforms supported
Support options
Training options
Not sure about ManageEngine ServiceDesk Plus? Compare it with a popular alternative
Starting from
16
/user
Per month
Starting from
17.65
/user
Per month
ManageEngine ServiceDesk Plus pricing information
Value for money
4.3
/5
212
Starting from
16
/user
Per month
Pricing options
Value for money contenders
ManageEngine ServiceDesk Plus features
Functionality
4.4
/5
212
Total features
148
11 categories
Most valued features by users
Functionality contenders
ManageEngine ServiceDesk Plus users reviews
Overall Rating
4.4
/5
212
Positive reviews
89
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.33/10
117
71
16
5
3
Overall rating contenders
Kiel H.
MIS Director
Hospital & Health Care, 201-500 employees
Review source
Transcript
Kiel H.: My name is Kiel, and I am a MIS director with Children's Hope Alliance. We are a children's...
Guillermo B.
Service Desk Manger
Logistics and Supply Chain, 1,001-5,000 employees
Review source
Transcript
Guillermo B: Hello. My name is Guillermo. I'm a service desk manager, and I'm here to review ServiceDesk...
Leia P.
Financial Services, 201-500 employees
Used daily for 2+ years
Review source
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We were previously on BMC RemedyForce and it would take me an entire day to configure a simple ticket template. It takes me mere minutes with ManageEngine. Their support staff and developers are the best in the business and I can't say enough good things about my experiences working with them.
It's easy to use and configure! Their support staff and community are absolutely incredible. They even have FREE master classes to help you learn more about how it works, and user conferences where the actual developers give you hands-on training, so you find out even more about administering it. You get a head's up about new features coming down the pipe. I just can't say enough good things about it!
The feature requests sometimes take a while to come through, but that you can put them in at all is a definite pro. They listen to their users!
David D.
Nonprofit Organization Management, 51-200 employees
Used daily for 2+ years
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Overall I feel the Service is good, reliable and quick. The interface for the most part is great and clear. The system is easy to navigate through and also, very easy to set up if setting up for the first time..
I have used this Cloud Based Servicedesk for some time now. I find that the interface is very nice to look at. Customization to the templates is very easy to manage and create. The permissions behind the system is also very easy to manage. We use it for Asset Management, Problem Management, Change Management, Service Tickets. Also, we have some users that use it for internal Project Management....
As the interface is very heavy on JAVA I find that sometimes the system will just throw a wobbly and then do a random refresh and in some cases, you end up losing a lot of text you had just put in. We have also had some issues with the Asset Management side of the system where we have just randomly lost some assets which have resulted in a call/ticket to ManageEngine. That said these have been sorted in a timely manner.
Alex S.
Management Consulting, 201-500 employees
Used daily for 1-2 years
Review source
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We migrated from Spiceworks - a freeware ticket system to - ManageEngine ServiceDesk Plus. While it is better than Spiceworks, I definitely think we bought the wrong solution. Implementing and customizing ServiceDesk took over a year. Support is absolutely terrible, it's all based out of India so there is a timezone difference and a major language barrier. It was very often that they would not reply...
Advanced Customization, in-depth reporting, lots of add-on tools (more than just a ticketing system)
Everything is counter-intuitive and not user friendly. The support is awful. There seems to be no application development to fix their shortcomings and flaws.
Kynan S.
Business Supplies and Equipment, 201-500 employees
Used daily for 2+ years
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Overall, a good product in a sea of expensive options.
Setup many years ago, and still in use today. Does all the tasks we require.
Can be a bit of a burden to update with only command line automated options.
Mike v.
Retail, 201-500 employees
Used daily for 1-2 years
Review source
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I set this up as ticketsystem for our company and users have an easy platform to create tickets instead of calling. This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome. We upgraded our entire IT deaprtment with this product, bye bye shard IT-mailbox!!
I love the fact that is is simple in use. You can isntall it yourself, you can customise it the way you want and that is all sooo easy. Updating the product is a piece of cake and best part is that you can make the program like you need it.
Nothing! Only pros pros pros! Even when there is a issue, the support team is on top of it. WOW!
Common ManageEngine ServiceDesk Plus comparisons
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