NinjaOne vs Remote Desktop Manager

ManageEngine Endpoint Central

Action1

Endpoint Central (formerly Desktop Central) from ManageEngine is an integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones.

AI-powered platform that unifies identity, endpoints, and compliance—giving IT teams time and control back.

Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

ICT Manager

The only downside is that (at present) there is no way to populate a phones contacts list directly through NinjaOne.  

They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support.

Senior IT Specialist

Having European support is also super helpful, no waiting for US people to wake up!

NinjaOne’s unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools. 


Access Controls/Permissions

Action Management

Active Directory Integration

Activity Dashboard

Activity Monitoring

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Analytics

Anti Virus

Application Management

Application Security

App Management

Approval Process Control

Archiving & Retention

Asset Discovery

Asset Tracking

Audit Management

Audit Trail

Authentication

Automated Routing

Automated Scheduling

Automatic Backup

Automatic Patch Deployment

Automatic Scans

Availability Management

Availability Testing

Backup and Recovery

Backup Log

Backup Scheduling

Bandwidth Monitoring

Bare-Metal Restore

Behavioral Analytics

Billing & Invoicing

Bootable Media Creation

Chat/Messaging

Client Portal

Cloud Backup

Collaboration Tools

Compliance Tracking

Compression

Configuration Management

Continuous Monitoring

CPU Monitoring

Credential Management

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Import/Export

Data Recovery

Data Replication

Data Security

Data Storage Management

Data Synchronization

Data Visualization

Deduplication

Deployment Management

Device Auto Discovery

Device Management

Diagnostic Tools

Differential Backup

Disk Image Creation

Documentation Management

Document Storage

Duplicate Detection

Email Alerts

Email Templates

Encryption

Endpoint Management

Endpoint Protection

Event Logs

File Encryption

File Management

File Sharing

File Sync

File Transfer

Firewalls

For MSPs

For the IT sector

For Websites

FTP Monitoring

Full Backup

Help Desk Management

HIPAA Compliant

Image Deployment

Incident Management

Incremental Backup

Inventory Management

IP Address Monitoring

Issue Auditing

Issue Management

IT Asset Management

IT Asset Tracking

IT Incident Management

By industry, NinjaOne reviewers are most commonly professionals in information technology and services (44%). The most frequent use case for NinjaOne cited by reviewers is IT management (62% of reviewers).

Users and use cases

Most reviewers indicate NinjaOne delivers strong value for money with transparent, competitive pricing and flexible contracts. Users appreciate time and cost savings, though some reviewers feel initial setup is confusing and costs may rise for smaller MSPs.

Value for money

NinjaOne is a remote support tool offering key features such as remote access/control and patch management, among others.

NinjaOne

Web-based

iPhone

Windows

iPad

Android

Linux

Datto RMM

N-central

N-sight RMM

Pulseway

Atera

Kaseya VSA

ConnectWise Automate

ConnectWise PSA

LogMeIn Central

Autotask PSA

ManageEngine ServiceDesk Plus

Syncro

IT Service Desk Analyst

I have loved my time using NinjaOne, NinjaOne has provided a remote solution I can use to monitor the health of our wallboards, deploy mandatory software updates to wallboards in different buildings at the push of a button, and allows me to troubleshoot issues with our wallboards remotely.

IT Technician

One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports.

Engineer

It allows me to manage and monitor all my endpoints from a single, clean dashboard without any lag.

IT Systems Administrator

NinjaOne RMM provides a very direct and productive IT management experience, particularly for the teams who like simple tools, quick set, up, and trustworthy automation.

While the limited customization options and complicated policy enforcement can make things a bit confusing, the alerting system and filtering capabilities definitely need to be improved for more effective monitoring. But really, it's not a terrible lineup, it just needs a few adjustments.

IT Solutions Architect

Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy.

The platform provides fast, reliable connections that allow technicians to troubleshoot issues in real time without needing to be physically present.

Owner

Having a single pane of glass to review each morning saves a significant amount of time and allows me to be proactive in letting my end users know where troubles are, rather than having them report - helps show the value of purchasing the services from me.

battery  test tecnition

The  total system filters out alert clutter, enabling teams to target unhealthy endpoints efficiently.

The user interface is clean, intuitive, and responsive, which significantly reduces the learning curve and allows technicians to become productive quickly.

Tier Two Technician

In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly.

The great usability and timely help are very much appreciated aspects and are seen as a means for IT teams to be able to tackle the problems fast and lessen their working hours.

Executive Director

We use it for everything from Fixing issues behind the scenes to Remote Access of Devices.

IT Operations Manager

It offers a native remote support tool so you can do everything from within the NinjaOne platform.

NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups.

IT Support Engineer

The automation and remote monitoring tools save a significant amount of time, allowing issues to be resolved proactively before they become bigger problems.

The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients.

Data Scientist

New users might find a initial setup and advanced features slightly confusing without guidance and also while minor bugs occur occasionally they are usually fixed quickly..

IT Director

That I can't integrate out Bit Defender license into their platform it need to be purchased through them.

I wish there were more built-in templates to customize data for my clients.

There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients.

Consultant

NinjaOne is an excellent choice for IT departments and MSPs seeking a reliable, easy-to-use RMM solution that delivers strong automation and exceptional support.

System Administrator

I am able to control patches, remote control user PCs, and deploy software seamlessly.

Profile management is easy and allows you to categorize systems by location (and apply a policy at a location level).

You can schedule scripts and tasks to run as well.

Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration.

IT systems support specialist

It’s intuitive, reliable, and has streamlined device management and support, especially with automation and remote access

Support Engineer

The automation is a big time-saver — patching, scripts, and software installs just run smoothly in the background.

Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration.

It's also great that you can send commands directly to a device in the background.

Our scope is greatly dynamic, not just client to client, but within each client’s environment.

Solid remote access tool allowing us to provide support to employees across the country.

Solutions Engineer

We are new to the MSP space and needed a tool to automate patching, deployment, etc.

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more.

IT Manager

The management of the hardware inventory of machines and non-networked devices connected to them needs to be improved.

The remote access gives us more than one option.

Overall, NinjaOne is a highly capable and user-friendly RMM platform that strikes a strong balance between simplicity and performance.

While NinjaOne is a strong platform overall, there are a few areas where it can fall short.

It saves us from the weekly patch management that we would manually have to do without it.

The customization and freedom that we have over this tool is fantastic.

Systemadministrator

We were also able to significantly reduce maintenance costs per device for customers.

Their support has been great, and our account executive is also really knowledgeable. If we can't figure it out via the dojo docs, we've always been given clear instructions via their support team.

IT support technician

we trialled it a few months back and it could not handle onedrive folder in the users folder.

Frequently rated highly for fast response times and helpful engineering staff.

This works for some of the smaller data stores, but not the larger ones.

NinjaOne vs Remote Desktop Manager Comparison (2026)

NinjaOne

Remote Desktop Manager

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives