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NinjaOne
5
234
4
54
3
5
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based unified IT operations platform for MSPs
Table of Contents
NinjaOne - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
NinjaOne overview
Based on 297 verified user reviews
What is NinjaOne?
NinjaOne is a remote support program with key features that include remote access/control, patch management, and more.
Who uses NinjaOne?
By industry, NinjaOne reviewers are most commonly professionals in information technology and services (45%). The most frequent use case for NinjaOne cited by reviewers is IT management (61% of reviewers).
What do users say about NinjaOne pricing?
Most reviewers indicate NinjaOne delivers strong value for money, praising its transparent, flexible pricing and cost-effective bundling. Some users report costs can rise for smaller businesses, and a few mention initial price transparency issues.
Starting price
Alternatives
NinjaOne’s user interface
NinjaOne reviews
Overall rating
4.7
/5
297
Positive reviews
91
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.91/10
5
4
3
2
1
234
54
5
2
2
Paul B.
Senior Tech Partner
Nelson O.
IT Systems Administrator
Nelson O.
IT Systems Administrator
Tou M.
IT Technician
Shaun C.
ICT Manager
Who uses NinjaOne?
Based on 297 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
NinjaOne's key features
Most critical features, based on insights from NinjaOne users:
All NinjaOne features
Features rating:
NinjaOne alternatives
NinjaOne
Starting from
No pricing info
Action1
Starting from
No pricing info
Iru
Starting from
No pricing info
Remote Monitoring and Management
Starting from
129
/user
Per month
NinjaOne pricing
Starting from
No pricing info
User opinions about NinjaOne price and value
Value for money rating:
Of 35 reviews that provide robust commentary on NinjaOne's price and value, mention it in a positive light.
Most reviewers indicate NinjaOne offers strong value for money, highlighting its transparent, flexible tiered and a la carte pricing, competitive rates compared to other RMM tools, and the ability to bundle third-party licenses at reasonable prices. They appreciate that the platform saves time and money, provides a cost-effective all-in-one solution, and allows for easy scaling without long-term contracts. Some users report that costs can add up for smaller businesses or endpoint-heavy environments, and a few mention initial confusion or lack of upfront price transparency, but most feel the included features and benefits justify the investment.
, and
NinjaOne integrations (93)
Integrations rated by users
We looked at 297 user reviews to identify which products are mentioned as NinjaOne integrations and how users feel about them.
Integration rating: 4.5 (15)
Integration rating: 3.8 (11)
Integration rating: 3.9 (10)
“Everything downstream of the scope lives in ConnectWise for us. Opportunities, tickets, agreements, time. If the scope doesn't land there cleanly, someone is retyping hours into a quote at 6pm and getting one of them wrong. Pushing straight from Scop”
“So hard to get clients to remember a time or staff for that matter”
Ariel D.
Lead Solution Architect
Integration rating: 4.3 (9)
“Use this to allow users to remotely access their workstations.”
Rich W.
Executive Director
Integration rating: 5.0 (6)
“Alerts via halo are important to us”
Kian W.
Support Engineer
Integration rating: 4.3 (6)
NinjaOne customer support
What do users say about NinjaOne customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of NinjaOne customer support.
Widely noted by reviewers, NinjaOne's customer support is prompt, responsive, and consistently helpful when issues arise.
A significant portion of users highlight the knowledgeable and friendly support staff who go above and beyond to resolve problems.
Frequently reported by users, support is easy to contact, offers fast answers, and provides personalized assistance.
A large number of users appreciate the active community resources and helpful onboarding services that complement direct support.
Support options
Training options
To see what individual users say about NinjaOne's customer support, check out the review snippets below.
“Frequently rated highly for fast response times and helpful engineering staff.”
eldho t.
battery test tecnition
“They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support.”
Asher O.
CTO
“The only downside is that (at present) there is no way to populate a phones contacts list directly through NinjaOne. ”
Shaun C.
ICT Manager
NinjaOne FAQs
NinjaOne has the following typical customers:
Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is NinjaOne used for?
NinjaOne is a cloud-based (SaaS) unified IT operations platform that consolidates remote monitoring and management (RMM), patch management, mobile device management (MDM), remote access, IT asset management, backup, and helpdesk ticketing into a single interface. Designed for managed service providers (MSPs) and internal IT teams, NinjaOne supports Windows, macOS, Linux, and mobile endpoints, providing centralized visibility and control across distributed environments. The platform offers policy-based automation, real-time alerting, and scripting capabilities that reduce manual workload across routine endpoint management tasks. NinjaOne delivers a modular architecture that allows organizations to configure the toolset to match operational requirements, whether managing a few hundred or tens of thousands of devices. Patch management spans operating systems and third-party applications, with scheduling and approval workflows that support compliance and security posture goals. The MDM module extends management to iOS and Android devices, while the integrated backup solution covers both local and cloud storage targets. Role-based access controls and detailed audit logging support multi-tenant MSP environments and internal IT governance requirements. Deployment is fully cloud-hosted with no on-premises infrastructure required, reducing setup overhead and enabling rapid onboarding. NinjaOne integrates with a broad ecosystem of PSA, documentation, and security tools through native connectors and an open API, allowing IT teams to embed the platform into existing workflows without replacing adjacent tooling.
Q. Does NinjaOne support mobile devices?
NinjaOne supports the following devices:
iPhone, iPad, Android
Q. What level of support does NinjaOne offer?
NinjaOne offers the following support options:
Knowledge Base, Email/Help Desk, FAQs/Forum, 24/7 (Live rep)
