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NinjaOne
5
232
4
53
3
5
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NinjaOne Unified IT Operations Platform
Table of Contents
NinjaOne - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
NinjaOne overview
Based on 294 verified user reviews
What is NinjaOne?
NinjaOne is a remote support program with key features that include remote access/control, patch management, and more.
Who uses NinjaOne?
By industry, NinjaOne reviewers are most commonly professionals in information technology and services (45%). The most frequent use case for NinjaOne cited by reviewers is IT management (61% of reviewers).
What do users say about NinjaOne pricing?
Most reviewers indicate NinjaOne delivers strong value for money, praising its transparent, flexible pricing and cost-effective bundling. Some users report costs can rise for smaller businesses, and a few mention initial price transparency issues.
Starting price
Alternatives
with better value for money
NinjaOne’s user interface
NinjaOne review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about NinjaOne?
Users report that NinjaOne offers an intuitive interface, efficient remote management, and reliable patch management, making IT tasks easier and saving significant time. They appreciate the fast setup, responsive customer support, and automation features that streamline device monitoring, deployment, and troubleshooting across multiple endpoints. Pricing is generally seen as fair, with flexible options that add value for managed service providers. They find the platform user-friendly and customizable, with regular feature updates and strong integration capabilities.
Some say reporting and advanced customization options could be more robust, and a few mention occasional feature gaps or higher costs for smaller teams. They note that certain advanced features and integrations are still developing, and more granular reporting would be helpful.
Select to learn more
Who uses NinjaOne?
Based on 294 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
NinjaOne's key features
Most critical features, based on insights from NinjaOne users:
All NinjaOne features
Features rating:
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NinjaOne pricing
Starting from
No pricing info
User opinions about NinjaOne price and value
Value for money rating:
Of 35 reviews that provide robust commentary on NinjaOne's price and value, mention it in a positive light.
Most reviewers indicate NinjaOne offers strong value for money, highlighting its transparent, flexible tiered and a la carte pricing, competitive rates compared to other RMM tools, and the ability to bundle third-party licenses at reasonable prices. They appreciate that the platform saves time and money, provides a cost-effective all-in-one solution, and allows for easy scaling without long-term contracts. Some users report that costs can add up for smaller businesses or endpoint-heavy environments, and a few mention initial confusion or lack of upfront price transparency, but most feel the included features and benefits justify the investment.
, and
NinjaOne integrations (35)
Integrations rated by users
We looked at 294 user reviews to identify which products are mentioned as NinjaOne integrations and how users feel about them.
Integration rating: 4.5 (15)
Integration rating: 3.8 (11)
“IT Glue linked to ScreenConnect for device configurations and quick monitoring/access.”
Josh D.
IT Support Engineer
Integration rating: 4.3 (9)
“Use this to allow users to remotely access their workstations.”
Rich W.
Executive Director
Integration rating: 4.1 (9)
Integration rating: 5.0 (6)
“Alerts via halo are important to us”
Kian W.
Support Engineer
Integration rating: 4.3 (6)
NinjaOne customer support
What do users say about NinjaOne customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of NinjaOne customer support.
Widely noted by reviewers, NinjaOne's customer support is prompt, responsive, and consistently helpful when issues arise.
A significant portion of users highlight the knowledgeable and friendly support staff who go above and beyond to resolve problems.
Frequently reported by users, support is easy to contact, offers fast answers, and provides personalized assistance.
A large number of users appreciate the active community resources and helpful onboarding services that complement direct support.
Support options
Training options
To see what individual users say about NinjaOne's customer support, check out the review snippets below.
“Frequently rated highly for fast response times and helpful engineering staff.”
eldho t.
battery test tecnition
“They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support.”
Asher O.
CTO
“The only downside is that (at present) there is no way to populate a phones contacts list directly through NinjaOne. ”
Shaun C.
ICT Manager
NinjaOne FAQs
NinjaOne has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is NinjaOne used for?
NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments.
Q. Does NinjaOne support mobile devices?
NinjaOne supports the following devices:
iPhone, iPad, Android
Q. What level of support does NinjaOne offer?
NinjaOne offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
