NinjaOne vs Desk Manager

Zendesk Suite

Atera

N-central

TOPdesk

Datto RMM

Tiflux

Compare NinjaOne and Desk Manager based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

A modern, secure, and fully-featured cloud RMM, Datto RMM helps manage the complexity & risks of supporting client endpoints. Intuitive and easy-to-use, Datto RMM helps MSPs keep their supported estate secure, patched, optimized, and running.

N-able N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

Atera is a cloud and mobile-based IT management platform that combines RMM, helpdesk, and ticketing with AI to optimize organizational efficiency at scale.

NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access. 

Access Controls/Permissions

Action Management

Active Directory Integration

Activity Dashboard

Activity Monitoring

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Analytics

Anti Virus

App Management

Application Management

Application Security

Approval Process Control

Archiving & Retention

Asset Discovery

Asset Tracking

Audit Management

Audit Trail

Authentication

Automated Routing

Automated Scheduling

Automatic Backup

Automatic Patch Deployment

Automatic Scans

Availability Management

Availability Testing

Backup and Recovery

Backup Log

Backup Scheduling

Bandwidth Monitoring

Bare-Metal Restore

Behavioral Analytics

Billing & Invoicing

Bootable Media Creation

Chat/Messaging

Client Portal

Cloud Backup

Collaboration Tools

Compliance Tracking

Compression

Configuration Management

Continuous Monitoring

CPU Monitoring

Credential Management

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Import/Export

Data Recovery

Data Replication

Data Security

Data Storage Management

Data Synchronization

Data Visualization

Deployment Management

Device Auto Discovery

Device Management

Diagnostic Tools

Differential Backup

Disk Image Creation

Document Storage

Documentation Management

Duplicate Detection

Email Alerts

Email Templates

Encryption

Endpoint Management

Endpoint Protection

Event Logs

File Encryption

File Management

File Sharing

File Sync

File Transfer

For MSPs

For the IT sector

For Websites

FTP Monitoring

Full Backup

Help Desk Management

HIPAA Compliant

Image Deployment

Incident Management

Incremental Backup

Inventory Management

IP Address Monitoring

Issue Auditing

Issue Management

IT Asset Management

IT Asset Tracking

IT Incident Management

IT Reporting

Knowledge Base Management

NinjaOne

Android

Linux

Web-based

Windows

iPad

iPhone

Senior IT consultant

The patch management works great, clients feel confident that we are proactive with important security updates.

Chief Technology Officer

Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.

IT Manager

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.

IT Specialist

From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum,  and after sales, good, fine and motivated people over there, not only too sell.

We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Senior IT Specialist

The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.

IT Technican

Great - good trial , great staff, good pricing - ever changing and evolving product.

Service Manager

Ease of use is the best part about the software, but my  biggest reason for loving Ninja is the support team.

Automation Engineer

It is an extremely effective product with a smart team behind it, and the cost is very competitive.

3rd Line

NinjaRMM is fantastic, our engineers productivity have increased.

IT Technician

A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.

Resolution Expeditor 

I love how affordable and easy to use this software is.

Network Technician

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Infrastructure Manager

Excellent portal interface, that is so clear and concise for everyone to use.

Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.

Manager of IT

Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.

System Admin

Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.

If I have to come up with a con though, it's that there is no billing portal.

NinjaOne screenshot: NinjaOne Dashboard 

NinjaOne screenshot: NinjaOne Netflow

NinjaOne screenshot: Enter customer details in customer editor

NinjaOne screenshot: NinjaOne 3rd Party Patching

NinjaOne screenshot: NinjaOne Network Monitoring

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.

NinjaOne vs Desk Manager Comparison (2026)

NinjaOne

Desk Manager

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives