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NinjaOne Pricing, Features, Reviews and Alternatives
NinjaOne product overview
What is NinjaOne?
NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction.
Key benefits of using NinjaOne
- Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
- Hardware, software, and other device details
- System performance
- Network performance
- Windows services and events
- Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
- On-demand, scheduled, and automated patch management
- On-demand, scheduled, and automated script deployment
- Fully interactive and responsive remote command line interface and task manager
- Integrated remote control
- Managed antivirus
- Mobile access to insights and remediation tools
- Better manage IT services with
- In-depth reporting on IT assets, remediation audits, and both hardware and software inventories
- Role- and organization-based user administration
- An administrative credential store so business users don't need access to admin privileges
Typical customers
Platforms supported
Support options
Training options
NinjaOne pricing information
Value for money
4.8
/5
150
Starting from
3
Per month
Other
Value for money contenders
NinjaOne features
NinjaOne users reviews
Overall Rating
4.9
/5
150
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.53/10
5
4
3
2
1
132
17
1
0
0
JG
Jamie G.
JW
Joshua W.
JC
Jay C.
CE
Chalden E.
RS
Rick S.
JS
Josh S.
Regina C.
Verified reviewer
Computer Games, 51-200 employees
Used daily for less than 6 months
Review source
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We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.
It's really easy to use, and SO MANY ways to track what's going on behind the scenes.
It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.
Lionel L.
Computer & Network Security, self-employed
Used daily for 6-12 months
Review source
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I solve a lot of business problem , can correct almost everything by remote . My country is very large so they can help me also to make it from my office
I like the contact with the ninja team , the free courses , they help me grow a lot .
Some feature was missing , but Ninja team now put the backup solution and that’s work perfectly
Jamie S.
Information Technology and Services, 51-200 employees
Review source
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None. We choose not to use this software as it didn't do what we wanted it to do.
I like the overall look of the user interface and it is quick and speedy. Installs quickly without much delay, provides good information about computer specs.
Hard to figure out how it works. Uninstall option simply didn't work. RMM software installs NOT in the system tray. Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none. User interface navigation is terrible. Was completely unable to figure out how scripting works. No native remote control. Not enough options. We have been using Kaseya for 5+ years and it is so much better and easier to use.
Ioan G.
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
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We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks. On the human level, discussing with the NinjaONe team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies.
Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.
So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.
Chalden E.
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
Review source
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I can see pretty much every detail of every device that I manage. From system specs, live resource viewing, and even networking details. Remote connections are a breeze, no hassles and connects with 1 click. If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time. the software installed on the end user device in a couple of seconds, and is not resource intensive at all. The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions. The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.
Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
NinjaOne FAQs and common questions
Q. What type of pricing plans does NinjaOne offer?
NinjaOne has the following pricing plans:
Starting from: $3.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of NinjaOne?
NinjaOne has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does NinjaOne support?
NinjaOne supports the following languages:
Danish, Dutch, English, French, German, Italian, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish
Q. Does NinjaOne support mobile devices?
NinjaOne supports the following devices:
Android, iPad, iPhone
Q. Does NinjaOne offer an API?
Yes, NinjaOne has an API available for use.
Q. What other apps does NinjaOne integrate with?
NinjaOne integrates with the following applications:
SherpaDesk, ConnectWise Control, TeamViewer, HaloPSA, Bitdefender GravityZone, RepairShopr, ScalePad, CloudBlue PSA, Passportal, Liongard, IT Glue, MSP360 Managed Backup, Slack, PagerDuty, IT Portal, ConnectWise Manage, Splashtop Remote Support, Webroot Business Endpoint Protection, Accelo, Autotask PSA, Computicate PSA, PROMYS
Q. What level of support does NinjaOne offer?
NinjaOne offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
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