NinjaRMM Pricing, Features, Reviews & Comparison of Alternatives

NinjaRMM

The Easiest-to-Use Unified Endpoint Management Platform

4.87/5 (121 reviews)

NinjaRMM overview

What is NinjaRMM?

Ninja was built to help managed service providers (MSPs) and and internal IT teams better manage IT service delivery. NinjaRMM is the world's easiest-to-use unified endpoint management platform. We provide up-to-the minute insights into workstation, laptop, server, network device, and virtual machine performance and powerful tools like remote control, patching, scripting, and automation to improve IT management.

We provide all the tools you need to improve IT management in a simple, easy-to-use platform designed to help make your techs more efficient, reduce IT management costs, and improve IT management outcomes.
www.ninjarmm.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany

Supported languages

English
NinjaRMM screenshot: Visually monitor health of workstations, servers and networking gearNinjaRMM - Be an IT Ninja!NinjaRMM screenshot: Enter customer details in customer editorNinjaRMM screenshot: Search by name, ip, mac, user or serial numberNinjaRMM screenshot: Obtain device overviewNinjaRMM screenshot: Users can search on software inventory to track problems & perform remediation quicklyNinjaRMM screenshot: Track changes throughout infrastructure automaticallyNinjaRMM screenshot: Automate maintenance tasks and manage patches/antivirus

NinjaRMM user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.9
  4.9
Tim Van Autreve

Best RMM tool on the market

Used daily for 6-12 months
Reviewed 2020-05-22
Review Source: Capterra

I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros
Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons
The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Kamran Hussain

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

Used daily for 2+ years
Reviewed 2020-09-24
Review Source: Capterra

NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Pros
For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Cons
There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Luca Rovaris

Ninja RMM

Used daily for 6-12 months
Reviewed 2021-02-22
Review Source: Capterra

Esperienza positiva, buona anche la gestione degli aggiornamenti dei prodotti software più diffusi oltre agli update Microsoft

Pros
La cosa che più mi è piaciuta, è sicuramente l'interfaccia semplice e intuitiva, la possbilità di personalizzare i vari monitoraggi in modo semplice e decidere il grado di criticità. Utili e belli graficamente i report, da utilizzare per rendicontare al cliente i lavori svolti ed ottimo strumento da sfruttare commercialmente.

Cons
La cosa che in questo momento non ho trovato, è quella di avere il risultato di un task multiplo in un unica schermata, risulta scomodo dover entrare sulla singola macchina. Ho già inserito nella sezione Submit Idea della comunity la richiesta

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Jamie Sanders

RMM with not enough going on for it

Used occasionally for free trial
Reviewed 2018-07-25
Review Source: Capterra

None. We choose not to use this software as it didn't do what we wanted it to do.

Pros
I like the overall look of the user interface and it is quick and speedy. Installs quickly without much delay, provides good information about computer specs.

Cons
Hard to figure out how it works. Uninstall option simply didn't work. RMM software installs NOT in the system tray. Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none. User interface navigation is terrible. Was completely unable to figure out how scripting works. No native remote control. Not enough options. We have been using Kaseya for 5+ years and it is so much better and easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

Minimize review

James Skingle

Highly recommend

Used daily for 2+ years
Reviewed 2020-11-10
Review Source: Capterra

I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Pros
Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away. Ninja are constantly devloping new features for the product, that are introduced seemlessly. Setting up the alerting was very simple and encompasses everything we require for our customers. They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Cons
Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

NinjaRMM pricing

Pricing options
Subscription
Free trial
View Pricing Plans

To receive accurate pricing information, contact NinjaRMM directly.

NinjaRMM features

API
Access Control
Activity Dashboard
Activity Tracking
Auditing
Automatic Notifications
Compliance Management
Data Visualization
Reporting & Statistics
Search Functionality
Workflow Management

Alerts / Escalation (130 other apps)
Analytics (126 other apps)
Data Import/Export (189 other apps)
Drag & Drop Interface (131 other apps)
Monitoring (275 other apps)
Real Time Data (127 other apps)
Real Time Monitoring (157 other apps)
Role-Based Permissions (123 other apps)
Third Party Integration (276 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for NinjaRMM

Key features of NinjaRMM

  • 3rd party patching
  • Action management
  • Activity dashboard
  • Activity logging
  • Activity tracking
  • Approval process control
  • Auditing
  • Automate maintenance tasks
  • Automated scheduling
  • Automatic notifications
  • Backup management
  • Bandwidth monitoring
  • Branded reports
  • Community forums
  • Compliance management
  • Compliance tracking
  • Configuration management
  • Configure exclusions & quarantine files
  • Cross platform support
  • Customer engagement center
  • Customizable branding
  • Data visualization
  • Email alerts
  • Email monitoring
  • Event-based notifications
  • File transfer protocol monitoring
  • Graphical data presentation
  • Help Desk management
  • Internet usage monitoring
  • Multiple brands / products
  • Permission management
  • Policy management
  • Prioritizing
  • Remote access
  • Remote audio/video
  • Remote systems monitoring
  • Reporting & statistics
  • Reports on user key performance metrics
  • SMS notifications
  • Screen sharing
  • Search functionality
  • Server monitoring
  • Service desk (ITIL / ITSM)
  • Service level agreement (SLA) monitoring
  • Session recording
  • Software inventory
  • Summary reports
  • Template management
  • Tracking features
  • Two-factor authentication
  • Uptime reporting
  • User access controls
  • User chat
  • Workflow management
View All Features

Benefits


Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
Hardware, software, and other device details
System performance
Network performance
Windows services and events

Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
On-demand, scheduled, and automated patch management
On-demand, scheduled, and automated script deployment
Fully interactive and responsive remote command line interface and task manager
Integrated remote control
Managed antivirus
Mobile access to insights and remediation tools

Better manage IT services with
In-depth reporting on IT assets, remediation audits, and both hardware and software inventories
Role- and organization-based user administration
An administrative credential store so business users don't need access to admin privileges