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NinjaOne
4.8
(203)

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The Easiest-to-Use Unified IT Operations Solution

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(38)

NinjaOne Pricing, Features, Reviews and Alternatives

NinjaOne product overview

What is NinjaOne?

NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne is consistently ranked #1 for its world-class customer support and has been recognized as the best-rated software in its category on G2 and Gartner Digital Markets for the past three years.

Key benefits of using NinjaOne


  • Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
  • Hardware, software, and other device details

  • System performance

  • Network performance

  • Windows services and events


  • Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
  • On-demand, scheduled, and automated patch management

  • On-demand, scheduled, and automated script deployment

  • Fully interactive and responsive remote command line interface and task manager

  • Integrated remote control

  • Managed antivirus

  • Mobile access to insights and remediation tools


  • Better manage IT services with
  • In-depth reporting on IT assets, remediation audits, and both hardware and software inventories

  • Role- and organization-based user administration

  • An administrative credential store so business users don't need access to admin privileges

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Webinars
Videos
Documentation

NinjaOne pricing information

Value for money

4.7

/5

203

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

NinjaOne features

Functionality

4.6

/5

203

Total features

195

24 categories

Most valued features by users

API
Third-Party Integrations
Reporting/Analytics
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export

Functionality contenders

NinjaOne users reviews

Overall Rating

4.8

/5

203

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.39/10
Rating distribution

5

4

3

2

1

164

34

3

1

1

Pros
The patch management works great, clients feel confident that we are proactive with important security updates.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Cons
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.

Overall rating contenders

NinjaOne FAQs

Q. What type of pricing plans does NinjaOne offer?

NinjaOne has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of NinjaOne?

NinjaOne has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does NinjaOne support?

NinjaOne supports the following languages:
Danish, Dutch, English, French, German, Italian, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish


Q. Does NinjaOne support mobile devices?

NinjaOne supports the following devices:
Android, iPad, iPhone


Q. Does NinjaOne offer an API?

Yes, NinjaOne has an API available for use.


Q. What other apps does NinjaOne integrate with?

NinjaOne integrates with the following applications:
SherpaDesk, ConnectWise ScreenConnect, TeamViewer Remote, HaloPSA, Bitdefender GravityZone, RepairShopr, ScalePad, CloudBlue PSA, Passportal, Liongard, IT Glue, BrightGauge, MSP360 Managed Backup, Slack, PagerDuty, IT Portal, ConnectWise PSA, Webroot Business Endpoint Protection, Accelo, Autotask PSA, Computicate PSA, PROMYS


Q. What level of support does NinjaOne offer?

NinjaOne offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

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