NinjaRMM Pricing, Features, Reviews & Comparison of Alternatives

NinjaRMM

The Easiest-to-Use Unified Endpoint Management Platform

4.86/5 (87 reviews)

NinjaRMM overview

What is NinjaRMM?

Ninja was built to help managed service providers (MSPs) and and internal IT teams better manage IT service delivery. NinjaRMM is the world's easiest-to-use unified endpoint management platform. We provide up-to-the minute insights into workstation, laptop, server, network device, and virtual machine performance and powerful tools like remote control, patching, scripting, and automation to improve IT management.

We provide all the tools you need to improve IT management in a simple, easy-to-use platform designed to help make your techs more efficient, reduce IT management costs, and improve IT management outcomes.
www.ninjarmm.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, United Kingdom

Supported languages

English
NinjaRMM screenshotNinjaRMM - Be an IT Ninja!NinjaRMM screenshot: Visually monitor health of workstations, servers and networking gearNinjaRMM screenshot: Enter customer details in customer editorNinjaRMM screenshot: Search by name, ip, mac, user or serial numberNinjaRMM screenshot: Obtain device overviewNinjaRMM screenshot: Users can search on software inventory to track problems & perform remediation quicklyNinjaRMM screenshot: Track changes throughout infrastructure automaticallyNinjaRMM screenshot: Automate maintenance tasks and manage patches/antivirus

NinjaRMM reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.9
  4.9
Ryan Reiffenberger

An Excellent Solution for Start-Up MSPs

Used daily for less than 6 months
Reviewed 2019-04-15
Review Source: Capterra

Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems. It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Pros
NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Cons
Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Brian Anderson

Best RMM for the money and features

Used daily for 2+ years
Reviewed 2019-10-25
Review Source: Capterra

Overall, the interface is super easy. The software works correctly. When we do need help, which is rare, we get it and it is good. It's easily the best partnership we have with a third party.

Pros
Ninja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one.

Cons
The only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Easy to use RMM software that checks all the boxes

Used daily for 1-2 years
Reviewed 2020-02-24
Review Source: Capterra

Ninja has helped us take control of our remote assets as well as internal assets. It makes it easy to remotely connect to a computer and deploy software with ease.

Pros
The software is easy to use and deploy. Allows remote connectivity and monitoring of many assets, even if they don't reach the domain often.

Cons
I would like to see a set storage place where programs and scripts could be placed. Instead, I link to Dropbox or Onedrive to deploy programs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Donald McArthur

Fantastic Tool

Used daily for 6-12 months
Reviewed 2020-02-10
Review Source: Capterra

NinjaRMM has been fantastic. It easily allows me to set policies for windows upgrade, software upgrades and installs, regular "house cleaning", common scripts and even customizable scripts. I like having everything I need on one dashboard, it allows me to spot trends as well as quickly diagnose issues. I love being able to access machines remotely in emergency situations. (aka when I forget my laptop.) I strongly recommend it to all my IT friends and have demoed it more than a few times to them.

Pros
I love being able to spot trends with the machines, but the number one thing is just the amount of time it saves me. I know some people love overtime, but I would rather spend some time with my family then mundane and monotonous tasks. The NinjaRMM tool lets me do that whether that is at home or using that time saved on more constructive projects.

Cons
The one thing I would add is that the back button should work. Either that or NinjaRmm should add one because it would make moving around alot easier. Granted with the 4.5 release there is now a favorites list which is really handy because of the lack of a back button.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jamie Sanders

RMM with not enough going on for it

Used occasionally for free trial
Reviewed 2018-07-25
Review Source: Capterra

None. We choose not to use this software as it didn't do what we wanted it to do.

Pros
I like the overall look of the user interface and it is quick and speedy. Installs quickly without much delay, provides good information about computer specs.

Cons
Hard to figure out how it works. Uninstall option simply didn't work. RMM software installs NOT in the system tray. Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none. User interface navigation is terrible. Was completely unable to figure out how scripting works. No native remote control. Not enough options. We have been using Kaseya for 5+ years and it is so much better and easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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NinjaRMM pricing

Pricing options
Free trial
Subscription
View Pricing Plans

To receive accurate pricing information, contact NinjaRMM directly.

NinjaRMM features

API
Access Control
Activity Dashboard
Activity Tracking
Auditing
Automatic Notifications
Compliance Management
Data Visualization
Reporting & Statistics
Workflow Management

Alerts / Escalation (86 other apps)
Application Integration (76 other apps)
Collaboration Tools (86 other apps)
Data Import/Export (115 other apps)
Drag & Drop Interface (100 other apps)
Monitoring (219 other apps)
Real Time Data (89 other apps)
Real Time Monitoring (103 other apps)
Real Time Reporting (77 other apps)
Third Party Integration (154 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for NinjaRMM

Key features of NinjaRMM

  • 3rd party patching
  • Action management
  • Activity dashboard
  • Activity logging
  • Activity tracking
  • Approval process control
  • Auditing
  • Automate maintenance tasks
  • Automated scheduling
  • Automatic notifications
  • Backup management
  • Bandwidth monitoring
  • Branded reports
  • Community forums
  • Compliance management
  • Compliance tracking
  • Configuration management
  • Configure exclusions & quarantine files
  • Cross platform support
  • Customer engagement center
  • Customizable branding
  • Data visualization
  • Email alerts
  • Email monitoring
  • Event-based notifications
  • File transfer protocol monitoring
  • Graphical data presentation
  • Help Desk management
  • Internet usage monitoring
  • Multiple brands / products
  • Permission management
  • Policy management
  • Prioritizing
  • Remote access
  • Remote audio/video
  • Remote systems monitoring
  • Reporting & statistics
  • Reports on user key performance metrics
  • SMS notifications
  • Screen sharing
  • Search functionality
  • Server monitoring
  • Service desk (ITIL / ITSM)
  • Service level agreement (SLA) monitoring
  • Session recording
  • Software inventory
  • Summary reports
  • Template management
  • Tracking features
  • Two-factor authentication
  • Uptime reporting
  • User access controls
  • User chat
  • Workflow management
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Benefits


Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
Hardware, software, and other device details
System performance
Network performance
Windows services and events

Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
On-demand, scheduled, and automated patch management
On-demand, scheduled, and automated script deployment
Fully interactive and responsive remote command line interface and task manager
Integrated remote control
Managed antivirus
Mobile access to insights and remediation tools

Better manage IT services with
In-depth reporting on IT assets, remediation audits, and both hardware and software inventories
Role- and organization-based user administration
An administrative credential store so business users don't need access to admin privileges