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Desk Manager

We orchestrate deals for great results

Last updated: December 2024

Desk Manager - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Desk Manager?

Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.

With more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides its customers with automation, simplification and facilitation of the management of their calls and activities.

The solution, which has a suite with 12 multifunctional applications in a single application, guarantees less time answering calls for more time achieving results.

Accelerated by Endeavor, Desk Manager has big names in the market in its cases, such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.

Benefits of using Desk Manager

The only ESM Platform on the market that features a Call Board that facilitates process management and offers total control of the operation.
With our platform, you can integrate your business with the best solutions on the market in different segments, relying on tools that have advanced knowledge in BI, internal and external communication, finance and much more with flexible, secure and easy-to-use processes.

Starting from

No pricing info

Alternatives with better value for money

Desk Manager's key features

Most critical features, based on insights from Desk Manager users:

Real-Time Notifications

4.4

(72)

Support Ticket Management

4.7

(69)

Alerts/Escalation

4.5

(50)

Email Management

4.5

(39)

Prioritization

4.3

(35)

Features

4.7

105

Ease of use

4.7

105

All Desk Manager features

Customer Support

5.0

(1)

Customizable Reports

5.0

(1)

IT Asset Management

4.3

(3)

Configuration Management

5.0

(1)

CMDB

5.0

(1)

Project Management

5.0

(1)

Real-Time Reporting

5.0

(1)

Scheduled/Automated Reports

5.0

(1)

Analytics

4.5

(2)

Support Ticket Tracking

4.8

(13)

Reporting & Statistics

4.3

(37)

Service Level Agreement (SLA) Management

4.6

(13)

Performance Metrics

4.4

(16)

Audit Trail

4.7

(10)

Alerts/Notifications

4.0

(5)

Access Controls/Permissions

4.8

(4)

Workflow Management

4.8

(10)

API

4.5

(8)

Self Service Portal

4.7

(15)

Chat/Messaging

4.5

(23)

Customizable Branding

4.2

(4)

Multi-Channel Communication

5.0

(1)

Task Management

4.2

(5)

Contract/License Management

5.0

(1)

Knowledge Base Management

4.4

(5)

Remote Access/Control

4.7

(18)

Automated Routing

4.4

(5)

Social Media Integration

(0)

Activity Tracking

(0)

Service Catalog

(0)

Surveys & Feedback

(0)

Approval Process Control

(0)

Third-Party Integrations

4.0

(2)

Activity Dashboard

(0)

Reporting/Analytics

(0)

Asset Lifecycle Management

(0)

Release Management

(0)

Asset Tracking

(0)

Real-Time Chat

(0)

Mobile Access

(0)

Macros/Templated Responses

(0)

Live Chat

(0)

Inventory Management

(0)

Help Desk Management

(0)

Data Import/Export

5.0

(1)

Dashboard Creation

(0)

Customer Database

(0)

Customizable Forms

(0)

Customizable Fields

(0)

Desk Manager alternatives

Desk Manager

4.8

(105)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.6

Customer Support

4.9

SysAid

4.5

(478)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.6

Customer Support

4.5

BOSSDesk

4.7

(128)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Desk Manager pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

Value for money

4.6

105

Starting from

No pricing info

Desk Manager support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Email/Help Desk

Chat

Phone Support

Training options

Videos

In Person

Live Online

Desk Manager reviews

Overall rating

4.8

105

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.15/10

Rating distribution

Read all reviews

Desk Manager FAQs

Q. What type of pricing plans does Desk Manager offer?

Desk Manager has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Desk Manager?

Desk Manager has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Desk Manager support?

Desk Manager supports the following languages:
Portuguese, Portuguese

Q. Does Desk Manager support mobile devices?

Desk Manager supports the following devices:
Android, iPhone

Q. Does Desk Manager offer an API?

Yes, Desk Manager has an API available for use.

Q. What other apps does Desk Manager integrate with?

Desk Manager integrates with the following applications:
Telegram, Discord, WhatsApp, Microsoft Teams, Zoom Phone, ChatGPT, JivoChat, Nvoip , Microsoft Power BI

Q. What level of support does Desk Manager offer?

Desk Manager offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support

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56 Top Gallant Road
Stamford, CT 06902
USA

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08018 Barcelona,
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