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Pointel Configuration Management Solution Logo

Improve your CX – A Solution to Configuration Drift

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Pointel Configuration Management Solution - 2026 Pricing, Features, Reviews & Alternatives

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Pointel Configuration Management Solution overview

What is Pointel Configuration Management Solution?

Configuration Management Solution (CMS) is a web-based application designed to provide complete control over your Genesys configuration environment. CMS conveys by pinpointing every change made with features and capabilities such as the detailed audit report, snapshot/restore, import/export configurations, and notifications for the changes.

CMS produces real-time displays, which helps you quickly address the changes made in the configuration server and understand them easily. You can create a customized set of reports on-demand to understand the configurations better and make more effective and timely decisions on critical parameters/KVP level changes. The report contains what, why, when, and by whom changes to the configuration objects are made. CMS allows you to capture a snapshot of the configurations and helps to recover to a previously saved state in case of accidental deletion or modification.

Using CMS, you can monitor your Genesys configuration environment, in which alerts are raised to concerned authorities in the case of a breach in any of the configuration objects that are critical to your business.

Key benefits of using Pointel Configuration Management Solution

Protects against unauthorized & duplicate configuration server parameter modifications that end with cost reduction. Reinforce and strengthen your contact center performance. Better quality of service with faster restoration capability. Records a high volume of real-time data.

Starting price

Free

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Pointel Configuration Management Solution’s user interface

Ease of use rating:

Pointel Configuration Management Solution reviews

Overall rating

5.0

/5

5

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.6/10
Rating distribution

5

4

3

2

1

5

0

0

0

0

Pointel Configuration Management Solution's features

Features rating:

Activity tracking
Alerts/Notifications
Audit trail
Change management
Change tracking
Configuration management
Data visualization
Performance monitoring

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Pointel Configuration Management Solution pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Pointel Configuration Management Solution price and value

Value for money rating:

Pointel Configuration Management Solution support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
FAQs/Forum
Email/Help Desk

Training options

Webinars
Documentation
Live Online

Pointel Configuration Management Solution FAQs

Q. What type of pricing plans does Pointel Configuration Management Solution offer?

Pointel Configuration Management Solution has the following pricing plans:
Pricing model: One Time License
Free Trial: Available

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Q. Who are the typical users of Pointel Configuration Management Solution?

Pointel Configuration Management Solution has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Pointel Configuration Management Solution support?

Pointel Configuration Management Solution supports the following languages:
English


Q. Does Pointel Configuration Management Solution offer an API?

No, Pointel Configuration Management Solution does not have an API available.


Q. What level of support does Pointel Configuration Management Solution offer?

Pointel Configuration Management Solution offers the following support options:
24/7 (Live rep), Phone Support, FAQs/Forum, Email/Help Desk

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