InvGate Service Management vs Atera

Jira

ScreenConnect

JIRA Service Management

NinjaOne

Kaseya VSA

ServiceNow Customer Service Management

Compare InvGate Service Management and Atera based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Analytics

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Automated Routing

Availability Management

Call Center Management

Change Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Configurable Workflow

Configuration Management

Contract/License Management

Customer Complaint Tracking

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Feedback Management

Help Desk Management

Incident Management

Interaction Tracking

Issue Tracking

IT Asset Management

IT Asset Tracking

IT Reporting

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Macros/Templated Responses

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Performance Metrics

Prioritization

Problem Management

Procurement Management

Project Management

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Release Management

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Routing

Search

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Service Reporting

Social Media Integration

SSL Security

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Third-Party Integrations

Workflow Management

InvGate Service Management

Android

Linux

Web-based

Windows

iPad

iPhone

Analista de soporte para TI

It is a bit difficult to find some problems that we solved in the past and there was some problems with the assignment of tickets.

Senior Technical Program Manager

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

IT Manager

An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

Auditoria

The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good.

IT Consultant

I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.

Sales Manager

InvGate represents the harmony between a great software product and excellent graphic interface for the end user.

The interface is awesome. We believe that in these terms is the best software on the market.

IT Specialist

Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support.

MIS Manager

Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.

Invgate is a n excellent aplication to drive the tickets of IT requirements. The interface is very friendly and is very easy to use for final users and administrators.

Software Engineer

I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.

We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.

Product Manager

Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.

IT Manger

Organization, problem tracking, time management.

Workflows are subpar, even just a basic onboarding workflow is hard to build out.

InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.

InvGate Service Management screenshot: InvGate Ticket Management

InvGate Service Management screenshot: InvGate Service Desk Dashboard

InvGate Service Management screenshot: InvGate Service Desk Analytics

InvGate Service Management screenshot: InvGate Workflow Builder

InvGate Service Management screenshot: InvGate Problem Management

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access. 

Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It allows users to monitor, manage, and secure any endpoint from anywhere. Kaseya VSA offers automated IT solutions with comprehensive monitoring and alerting capabilities, automated patch management, auto-remediation of routine IT issues, asset and inventory management, and remote access and control for troubleshooting.

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Atera is a cloud and mobile-based IT management platform that combines RMM, helpdesk, and ticketing with AI to optimize organizational efficiency at scale.

InvGate Service Management vs Atera Comparison (2026)

InvGate Service Management

Atera

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives