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IT Service Software

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SysAid logo
4.5
441

The most advanced AI-powered ITSM platform in the market

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from SysAid users   
avatar
avatar
+15
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Since you have all the control over the tool, sometime is hard to fix problems dur the technical support.
I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent.
Emails notifications is ugly. Not intuitive software, hardly understandable at first.
Ease of integration to other services like slack, ease of implementation and set up.
There are so many configuration options, it can get confusing.
Our admins have greater visibility of the tickets submitted. Our end users love the product as well.
We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers.
Support is great and end user experience is very postive. It is very simple to use and has lots of opportunities.
He system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents.
The ease of implementation and the quality of PS engagement with ongoing questions and support.
The implementation was straight forward for us and the constantly add improvements without changing the price which is great.
Great solution, excellent service, great integration.
Issue escalation matrix & auto email progress. User friendly ,easy installation , Easy on user traning.
SysAid does a fantastic job of allowing customization of your daily workflow allowing your team to easily address issues on a daily basis.
With SysAid, we like the AD integration, Asset Inventory and cost.
ConnectWise PSA logo
4.1
240

A PSA Tool Designed To Run Your As-a-Service Business

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.6
    Features
    4.1
    Customer support
    3.7
Pros and Cons from ConnectWise PSA users   
avatar
avatar
avatar
+15
Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.
The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.
ConnectWise hasn't made it to the 21st century and private equity is destroying the company.
Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.
Interface has been ignored for a long time - its universally uglier than ALL of its competitors.
Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.
I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time.
Third party integrators that don't play ball with Manage's team have their products harmed.
Great for helpdesk ticket management and tracking of client issues. All interactions from life of ticket to resolution in one place.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.
We have invested in most of the components and integrations that we can get to properly manage our teams and out clients. Overall it is a good system for managing an IT service and support operation.
It is very difficult to search for tickets, or to search for key words in ticket titles, descriptions or notes.
For ticketing and contacts its easy to use. We use it at logically and have great results to find tickets, send out tickets, and keep things running smoothly for our clients.
With email integration our clients can just email an issue in and a ticket gets generated. Cuts alot of phone calls and allows the technicians to work on problem rather than answer the phones.
The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution.
They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.
Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.
The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.
ConnectWise hasn't made it to the 21st century and private equity is destroying the company.
Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.
Interface has been ignored for a long time - its universally uglier than ALL of its competitors.
Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.
I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time.
Third party integrators that don't play ball with Manage's team have their products harmed.
Great for helpdesk ticket management and tracking of client issues. All interactions from life of ticket to resolution in one place.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.
We have invested in most of the components and integrations that we can get to properly manage our teams and out clients. Overall it is a good system for managing an IT service and support operation.
It is very difficult to search for tickets, or to search for key words in ticket titles, descriptions or notes.
For ticketing and contacts its easy to use. We use it at logically and have great results to find tickets, send out tickets, and keep things running smoothly for our clients.
With email integration our clients can just email an issue in and a ticket gets generated. Cuts alot of phone calls and allows the technicians to work on problem rather than answer the phones.
The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution.
They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.
Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.
The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.
ConnectWise hasn't made it to the 21st century and private equity is destroying the company.
Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.
Interface has been ignored for a long time - its universally uglier than ALL of its competitors.
Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.
I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time.
Third party integrators that don't play ball with Manage's team have their products harmed.
Great for helpdesk ticket management and tracking of client issues. All interactions from life of ticket to resolution in one place.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.
We have invested in most of the components and integrations that we can get to properly manage our teams and out clients. Overall it is a good system for managing an IT service and support operation.
It is very difficult to search for tickets, or to search for key words in ticket titles, descriptions or notes.
For ticketing and contacts its easy to use. We use it at logically and have great results to find tickets, send out tickets, and keep things running smoothly for our clients.
With email integration our clients can just email an issue in and a ticket gets generated. Cuts alot of phone calls and allows the technicians to work on problem rather than answer the phones.
The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution.
They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.
InvGate Service Desk logo
4.6
110

IT service desk software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.7
Pros and Cons from InvGate Service Desk users   
avatar
avatar
avatar
+15
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
Organization, problem tracking, time management.
The interface is awesome. We believe that in these terms is the best software on the market.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.
The usability and flexibility of the product as well as the great customer support was decisive.
Organize the work and give us greater control of the solutions.
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
It's easy to use and practical software to managment IT support.
InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
Organization, problem tracking, time management.
The interface is awesome. We believe that in these terms is the best software on the market.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.
The usability and flexibility of the product as well as the great customer support was decisive.
Organize the work and give us greater control of the solutions.
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
It's easy to use and practical software to managment IT support.
InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
Organization, problem tracking, time management.
The interface is awesome. We believe that in these terms is the best software on the market.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.
The usability and flexibility of the product as well as the great customer support was decisive.
Organize the work and give us greater control of the solutions.
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
It's easy to use and practical software to managment IT support.
InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.
NinjaOne logo
4.8
207

The Easiest-to-Use Unified IT Operations Solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.7
Pros and Cons from NinjaOne users   
avatar
avatar
avatar
+15
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
Atera logo
4.6
346

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Atera users   
avatar
avatar
+15
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
ConnectWise RMM logo
4.3
6

An RMM built to take your business to new heights

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.5
    Ease of use
    4.2
    Features
    4.0
    Customer support
    3.2
Pros and Cons from ConnectWise RMM users   
No pros & cons found
ConnectWise Automate logo
4.1
126

IT Automation for Today’s IT World

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    3.6
    Features
    4.3
    Customer support
    3.6
Pros and Cons from ConnectWise Automate users   
avatar
avatar
+15
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.