InvGate Service Management vs ScreenConnect

Jira

TeamViewer

GoTo Meeting

AnyDesk

JIRA Service Management

ServiceNow Customer Service Management

Compare InvGate Service Management and ScreenConnect based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

When an end user has an issue you need to be able to deal with it as quickly as possible. InvGate Service Desk makes it easy to log, manage, and report on the IT issues that are affecting your company and its people. Not only for a quick resolution, but also for offering a good end user experience.

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Analytics

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Automated Routing

Availability Management

Call Center Management

Change Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Configurable Workflow

Configuration Management

Contract/License Management

Customer Complaint Tracking

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Feedback Management

Help Desk Management

Incident Management

Interaction Tracking

Issue Tracking

IT Asset Management

IT Asset Tracking

IT Reporting

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Macros/Templated Responses

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Performance Metrics

Prioritization

Problem Management

Procurement Management

Project Management

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Release Management

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Routing

Search

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Service Reporting

Social Media Integration

SSL Security

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Third-Party Integrations

Ticket Management

Workflow Management

InvGate Service Management

Windows

iPad

Linux

iPhone

Android

Web-based

Starter

Enterprise

Operations Associate

InvGate Service Management lacks proper AI integration

The software is user-friendly and has powerful ticketing and reporting features.

IT Manager

It is a highly recommended option, and they also provide quite efficient support.

Helpdesk Coordinator

This product contains flaws when it comes to making reports. While it is good, when it comes to extracting a large detailed data report, it throws errors that have not yet been fixed.

IT Administrator

It helped organize our help desk and our times.

IT Analist

Head of IT department

It's easy to use and practical software to managment IT support.

Senior Technical Program Manager

Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query.

I honestly do not find cons in the tool, it meets all our expectations

Excellent tool, easy to use, configure and very easy to use.

Integrations

Ticketing System

Reporting

Ease of Use

Search Functionality

Workflow Approval

Configuration

Gamification

501-1000

201-500

51-200

InvGate

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

Zoho Assist

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

Access Controls/Permissions

Access Management

Annotations

Attendee Management

Authentication

Chat/Messaging

Communication Management

Compliance Management

Data Import/Export

Data Security

Desktop Virtualization

Diagnostics Tools

Diagnostic Tools

Discussions/Forums

Email Reminders

File Management

File Sharing

File Transfer

Live Chat

Meeting Management

Multiple Monitor Access

Presentation Streaming

Projections

Queue Management

Real-Time Chat

Recording

Remote Monitoring & Management

Remote Printing

Remote Support

Scheduling

Screen Recording

Screen Sharing

Search/Filter

Session Recording

Session Transfer

Troubleshooting

Two-Factor Authentication

Unattended Access

User Management

Video Chat

Video Conferencing

By industry, ConnectWise ScreenConnect reviewers are most commonly professionals in information technology and services (33%). The most frequent use case cited is remote support (76% of reviewers).

Users and use cases

Most reviewers indicate that ConnectWise ScreenConnect delivers strong value for money, with comprehensive features at a lower cost and flexible pricing. However, some reviewers feel recent price increases and complex plans reduce affordability for smaller organizations.

Value for money

ConnectWise ScreenConnect is a remote support solution with key features that include remote access/control, access controls/permissions, unattended access, and more.

ScreenConnect

Remote Support One

Remote Support Standard

Remote Support Premium

 Remote Unattended Access

From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install.  

Security Engineer

Our general experience with ConnectWise ScreenConnect has been great we are able to connect to our users machines transfer files, run scripts and commands seamlessly with great support for multiple monitors and perirpherals

Escalation Tech Lead

It lets us Connect to Our Clients Computers and run scripts and repairs, The Customer Support is also very easy to connect to and very helpful.

Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work.  

Security Project Engineer

Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility.

IT Technician

Remote access is a breeze with this product. Whether you need to have it installed on a machine or simply need to provide direct support to end users.

IT Service Manager

This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment.

Senior Technician

I use this software to manage thousands of computers/servers everyday and it is made a breeze with ConnectWise ScreenConnect.

InvGate Service Management vs ScreenConnect Comparison (2026)

InvGate Service Management vs ScreenConnect Comparison (2026)

InvGate Service Management

ScreenConnect

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives