Intelligent Service Management vs Virima

Device42

ManageEngine OpManager Plus

RedBeam

Pazo

Howspace

SimplyDesk

Compare Intelligent Service Management and Virima based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

The Howspace platform is designed to empower organizations to drive growth and sustainable impact through limitless involvement.

We believe that engaged people can transform anything. Our platform enables leaders to involve people in transformation and change.

ManageEngine OpManager Plus is an AIOps software designed to help businesses monitor networks, servers, IP addresses, switch ports, bandwidth, network configurations, firewall rules, logs, policies, application usage, and storage devices. IT admins can perform an in-depth analysis of IT performance parameters, including health, availability, device utilization, and more.

SimplyDesk is an all-in-one IT management platform combining Helpdesk, asset tracking, remote tools, alerts, and reporting. Scalable, easy to deploy, and available in SaaS or on-premise. Includes expert support to help you stay efficient at every stage.



ISM is a ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Approval Workflow

Asset Tracking

Automated Routing

Change Management

Change Planning

Configurable Workflow

Configuration Management

Customizable Branding

Customizable Fields

Incident Management

Inventory Management

IT Asset Management

Knowledge Base Management

Knowledge Management

Mobile App

Multi-Channel Communication

Multi-Language

Problem Management

Project Management

Reporting & Statistics

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Single Sign On

Intelligent Service Management

Android

Web-based

iPad

iPhone

Analista de Negócios

The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.

IT Analyst 

Simple and effective product, great value for the business with easy adaptation and good additives.

Systems Engineer

Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.

Cloud Administrator

Overall we are satisfied. The support has been very prompt and communication has been excellent.

SVP Operations

We are very pleased with the overall product capability, ease of use, and feature rich environment.

Service Desk Analyst

Currently we're worried about the performance and availability.

Engineering Trainee

Locking of ticket when the other user is using the ticket and timeout is around 15 minutes which will be wasting of time while updating the ticket.

IT Operations Manager

Due to the customization there are a lot of options so some times you get lost in menus due to so many options.

Intelligent Service Management screenshot: Create and modify processes using the visual drag-and drop workflow editor

Intelligent Service Management screenshot: The service storefront provides access to various IT and business services to users

Intelligent Service Management screenshot: View and manage a detailed list of tickets via the ticket center

Intelligent Service Management screenshot: Change management features help ensure changes are planned, communicated, and scheduled

Intelligent Service Management screenshot: Submit new tickets and view related entries and assets

Intelligent Service Management screenshot: Add and edit basic contact information for users

Intelligent Service Management screenshot: Edit and save organizations' details and add logos

Intelligent Service Management screenshot: View and manage tickets using ServiceAide’s mobile application for iOS or Android

Intelligent Service Management screenshot: Users can solve problems without creating a ticket through the self-service portal

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more

RedBeam’s fixed asset tracking software is designed to save you time and money. Streamline audits, ensure compliance, and improve asset visibility in your organization with our powerful solutions. 


Mobile First
GPS Enabled
QR/NFC Support
Integrations Ready
AI Enhanced
Offline Support

Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

Active Directory Integration

Activity Tracking

Analytics

Asset Discovery

Asset Lifecycle Management

Audit Management

Audit Trail

Availability Management

Barcode/Ticket Scanning

Benchmarking

Change Tracking

Chat/Messaging

Client Portal

CMDB

Collaboration Tools

Compliance Management

Compliance Tracking

Contract/License Management

Cost Tracking

Customizable Forms

Customizable Reports

Dashboard

Dashboard Creation

Data Import/Export

Data Mapping

Data Visualization

Device Auto Discovery

Drag & Drop

Help Desk Management

Impact Management

Inventory Tracking

Issue Auditing

IT Asset Tracking

IT Reporting

License Management

Live Chat

Maintenance Management

Maintenance Scheduling

Monitoring

Patch Management

Performance Metrics

Performance Monitoring

Prioritization

Procurement Management

Real-Time Reporting

Real-Time Updates

Relationship Mapping

Release Management

Remote Access/Control

Remote Monitoring & Management

Reporting/Analytics

Request Assignment

Requisition Management

Role-Based Permissions

Scheduled/Automated Reports

Server Monitoring

Service History

Service Request Management

SSL Security

Supplier Management

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Third-Party Integrations

User Management

Widgets

Workflow Management

Virima

Linux

Windows

CISO

Great product; feature rich. Team seems responsive and looking to help us be successful.

Infrastructure Analyst

It has been a great product, and they have been a great organization to work with.

Sr. Manager, Global Service Delivery

Virima is a very comprehensive ITAM/ITSM tools for organizations that follow the ITIL methodology. It is a feature rich offering with very responsive support.

Director Global Infrastructure

Virima's intuitive UI and the business service maps are outstanding.

Sr. Technical Analyst

Great Asset Management software that interfaces with many different systems.

Sr IT Analyst

No being able to monitor legacy intermec scanners. This is due to intermec produce not allowing.

Principal Data Scientist

Say you forgot to do a scan. You can login on your phone and fire off that scan.

IT Technical consultant

Frankly, buying Virima felt risky. Their presence is not huge.

IT Manager

We can plan  purchases of new equipment better knowing when assets need replacing prior to the expiration dates.

The reports we are seeing and the information we are able to glean will make the product pay for itself.

Intelligent Service Management vs Virima Comparison (2026)

Intelligent Service Management

Virima

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives