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Intelligent Service Management Logo

Intelligent Service Management

4.4
(24)

Write a review

Service desk & IT service management

(7)

Intelligent Service Management Pricing, Features, Reviews and Alternatives

Intelligent Service Management FAQs

Q. What type of pricing plans does Intelligent Service Management offer?

Intelligent Service Management has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Intelligent Service Management?

Intelligent Service Management has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Intelligent Service Management support?

Intelligent Service Management supports the following languages:
English


Q. Does Intelligent Service Management support mobile devices?

Intelligent Service Management supports the following devices:
Android, iPad, iPhone


Q. Does Intelligent Service Management offer an API?

No, Intelligent Service Management does not have an API available.


Q. What other apps does Intelligent Service Management integrate with?

Intelligent Service Management integrates with the following applications:
Zapier, Salesforce Sales Cloud


Q. What level of support does Intelligent Service Management offer?

Intelligent Service Management offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, 24/7 (Live rep)

Intelligent Service Management product overview

What is Intelligent Service Management?

Intelligent Service Management is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers. ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows.

Key benefits of using Intelligent Service Management

ISM helps users manage task and project execution through custom tailored process workflows that align with the way the organization operates.

ISM allows organizations to keep their service catalog aligned with the needs of the business and organizational objectives.

Comprehensive features enable users to identify and respond more quickly to incidents and requests for service with individualized services for each customer.

ISM provides anytime, anywhere access via web and mobile, including self-service resolutions that help lower overall ticket volume.

ITIL processes via browser or mobile apps in different languages enable users to submit incidents and requests with detailed information for heightened responsiveness.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

Live Online
Webinars

Not sure about Intelligent Service Management? Compare it with a popular alternative

Intelligent Service Management logo

Intelligent Service Management

4.4
(24)

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

29

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Intelligent Service Management pricing information

Value for money

4.2

/5

24

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Intelligent Service Management features

Functionality

4.2

/5

24

Total features

32

5 categories

Most valued features by users

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Alerts/Escalation
Approval Workflow
Asset Tracking

Intelligent Service Management users reviews

Overall Rating

4.4

/5

24

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.81/10
Rating distribution

5

4

3

2

1

12

10

2

0

0

Pros
Everything is as describe, best price on beauty products and happy with timely delivery received in a good condition.
Simple and effective product, great value for the business with easy adaptation and good additives.
I hope they continue to improve for the market that each time needs quality and confidence.
Cons
The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Currently we're worried about the performance and availability.
Locking of ticket when the other user is using the ticket and timeout is around 15 minutes which will be wasting of time while updating the ticket.

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