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Intelligent Service Management
Service desk & IT service management
(7)
Intelligent Service Management Pricing, Features, Reviews and Alternatives
Intelligent Service Management FAQs
Q. Who are the typical users of Intelligent Service Management?
Q. What languages does Intelligent Service Management support?
Q. Does Intelligent Service Management support mobile devices?
Q. Does Intelligent Service Management offer an API?
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Intelligent Service Management product overview
What is Intelligent Service Management?
Intelligent Service Management is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers. ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows.
Key benefits of using Intelligent Service Management
ISM allows organizations to keep their service catalog aligned with the needs of the business and organizational objectives.
Comprehensive features enable users to identify and respond more quickly to incidents and requests for service with individualized services for each customer.
ISM provides anytime, anywhere access via web and mobile, including self-service resolutions that help lower overall ticket volume.
ITIL processes via browser or mobile apps in different languages enable users to submit incidents and requests with detailed information for heightened responsiveness.
Typical customers
Platforms supported
Support options
Training options
Not sure about Intelligent Service Management? Compare it with a popular alternative
Intelligent Service Management
Starting from
No pricing info
Starting from
29
/user
Per month
Intelligent Service Management pricing information
Intelligent Service Management features
Intelligent Service Management users reviews
Overall Rating
4.4
/5
24
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.81/10
12
10
2
0
0
pooja K.
Leonardo B.
Leonardo B.
1,001-5,000 employees
Used daily for 2+ years
Review source
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The ITSM is really structured now. It's the most importante thing.
I really like what I get as an administrator. Everything is conected, and simple to configure. The self-service portal and it's features is also amazing.
The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Ryan v.
Automotive, 1-10 employees
Used daily for less than 6 months
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Incredible customer service, precise vehicle maintenance management.
Its ability to accurately keep up with customer mileage, so then precisely recommend service when needed.
Training. Their system is very complex, and requires individuals to have a few hours to sit down and learn it. Though this is what I like least, it is also a very important asset to have with this product so we do appreciate SI helping us out so much.
Verified reviewer
Used daily for 6-12 months
Review source
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A great solution for an organization that is willing to accept the vendors view of ITSM, not appropriate if your organization has mature IT but a great solution for a small company without that already.
If you lack leadership in the IT Service Management area and are looking for a solution that will instill discipline (and you are comfortable with outsourcing those choices to a software vendor) then this solution has a lot to offer you. It imposes a way of approaching service management and if you need that outside imposition it'll do a world of good for you. It does have an increasingly modern look a feel (since being set free from CA Technologies). Uptime has also improved through a migration to AWS.
No cons were added to this review
Nikhil D.
Computer & Network Security, 51-200 employees
Used daily for 1-2 years
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The interface is seamless. Setting it up was easy (I come from a fairly tech background but even if you don't, their support is quick to respond to and help you out with the smallest to the biggest of the questions or requests - yeah, I've tried them all :). Once its all setup, you will see the beauty of IT Service Management at the price that this comes at. Defining the workflows for different paths...
The default reporting is great. Advanced reporting is amazing but it does need the help of the support team to set it up but once its setup, it gave us exactly everything what we needed by joining multiple tables across its database.
Curtis S.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
Review source
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We reviewed several products in this space and decided on ServiceAide due to the strong workflow engine and simplistic approach. We were able to install the product within a short amount of time (10 days) and begin using the core functionality. Our internal IT resource was able to pick up the product quickly and begin to enhance the Service Catalog to meet our client's expectations. The tool provides importing functionality that allowed us to migrate our customer/user list quickly. ServiceAide provides a Staging and Production environment, which allowed us to thoroughly test features before introducing them into production. We are very pleased with the overall product capability, ease of use, and feature rich environment. The implementation was
Ease of use, vast features, robust workflow engine, product integration API's, low cost.
Limited CMDB capability
Common Intelligent Service Management comparisons
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