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Intelligent Service Management Pricing, Features, Reviews and Alternatives

Intelligent Service Management product overview

What is Intelligent Service Management?

Intelligent Service Management is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers. ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows.

Key benefits of using Intelligent Service Management

ISM helps users manage task and project execution through custom tailored process workflows that align with the way the organization operates.

ISM allows organizations to keep their service catalog aligned with the needs of the business and organizational objectives.

Comprehensive features enable users to identify and respond more quickly to incidents and requests for service with individualized services for each customer.

ISM provides anytime, anywhere access via web and mobile, including self-service resolutions that help lower overall ticket volume.

ITIL processes via browser or mobile apps in different languages enable users to submit incidents and requests with detailed information for heightened responsiveness.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
24/7 (Live rep)

Training options

Live Online
Webinars

Intelligent Service Management pricing information

Value for money

4.2

/5

24

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Intelligent Service Management features

Functionality

4.2

/5

24

Total features

38

5 categories

Most valued features by users

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
User Management
Alerts / Escalation
Knowledge Base Management

Intelligent Service Management users reviews

Overall Rating

4.4

/5

24

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.81/10
Rating distribution

5

4

3

2

1

12

10

2

0

0

Pros
Everything is as describe, best price on beauty products and happy with timely delivery received in a good condition.
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pooja K.

Simple and effective product, great value for the business with easy adaptation and good additives.

AF

Ana F.

I hope they continue to improve for the market that each time needs quality and confidence.

AF

Ana F.

Cons
The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
AvatarImg

Leonardo B.

Currently we're worried about the performance and availability.

JG

Jonathan G.

Locking of ticket when the other user is using the ticket and timeout is around 15 minutes which will be wasting of time while updating the ticket.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

It's been a great partnership. We've been using it for almost 3 years.

Reviewed 5 years ago

The ITSM is really structured now. It's the most importante thing.

Pros

I really like what I get as an administrator. Everything is conected, and simple to configure. The self-service portal and it's features is also amazing.

Cons

The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Amazing customer experience!

Reviewed a year ago

Incredible customer service, precise vehicle maintenance management.

Pros

Its ability to accurately keep up with customer mileage, so then precisely recommend service when needed.

Cons

Training. Their system is very complex, and requires individuals to have a few hours to sit down and learn it. Though this is what I like least, it is also a very important asset to have with this product so we do appreciate SI helping us out so much.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Service Management solution that will determine how you run your Service Management

Reviewed 4 years ago

A great solution for an organization that is willing to accept the vendors view of ITSM, not appropriate if your organization has mature IT but a great solution for a small company without that already.

Pros

If you lack leadership in the IT Service Management area and are looking for a solution that will instill discipline (and you are comfortable with outsourcing those choices to a software vendor) then this solution has a lot to offer you. It imposes a way of approaching service management and if you need that outside imposition it'll do a world of good for you. It does have an increasingly modern look a feel (since being set free from CA Technologies). Uptime has also improved through a migration to AWS.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm!

Reviewed 5 years ago
Pros

The interface is seamless. Setting it up was easy (I come from a fairly tech background but even if you don't, their support is quick to respond to and help you out with the smallest to the biggest of the questions or requests - yeah, I've tried them all :). Once its all setup, you will see the beauty of IT Service Management at the price that this comes at. Defining the workflows for different paths...

Cons

The default reporting is great. Advanced reporting is amazing but it does need the help of the support team to set it up but once its setup, it gave us exactly everything what we needed by joining multiple tables across its database.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product without the complexity

Reviewed 5 years ago

We reviewed several products in this space and decided on ServiceAide due to the strong workflow engine and simplistic approach. We were able to install the product within a short amount of time (10 days) and begin using the core functionality. Our internal IT resource was able to pick up the product quickly and begin to enhance the Service Catalog to meet our client's expectations. The tool provides importing functionality that allowed us to migrate our customer/user list quickly. ServiceAide provides a Staging and Production environment, which allowed us to thoroughly test features before introducing them into production. We are very pleased with the overall product capability, ease of use, and feature rich environment. The implementation was

Pros

Ease of use, vast features, robust workflow engine, product integration API's, low cost.

Cons

Limited CMDB capability

Intelligent Service Management FAQs and common questions

Q. What type of pricing plans does Intelligent Service Management offer?

Intelligent Service Management has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Intelligent Service Management?

Intelligent Service Management has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Intelligent Service Management support?

Intelligent Service Management supports the following languages:
English


Q. Does Intelligent Service Management support mobile devices?

Intelligent Service Management supports the following devices:
Android, iPad, iPhone


Q. Does Intelligent Service Management offer an API?

No, Intelligent Service Management does not have an API available.


Q. What other apps does Intelligent Service Management integrate with?

Intelligent Service Management integrates with the following applications:
Zapier, Salesforce Sales Cloud


Q. What level of support does Intelligent Service Management offer?

Intelligent Service Management offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep)

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