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Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
We also appreciate that they are always moving forward with additions and improvements. This company is truly innovative and the best option out there today.
Rippling did not file my quarterly taxes and failed to pay federal taxes on payroll for a few staffers. I have been financially penalized by the government.
I love that Rippling makes payroll fun, with easy to use features to download documents, see paystubs, and fun design quirks that always bring a smile to my face.
At this moment there are no aspects of this software that I dislike.
Great product at a great value. Our transition from our previous product was seamless and changes are easy to make within program.
I have since transitioned to a new payroll provider that has had zero issue doing both those things correctly. Yet, I'm still being charged for Rippling despite them not doing their job correctly.
Finding important documents is easy and straightforward, like it should be. I love receiving the fun emails every time I get paid.
I have to beg for responses and escalate emails to additional staffers to get a response. Horrid customer service and completely lacking to do their job correctly.
I Love the design and interface of Rippling. The easy of use and functionality is amazing.
I am thrilled, from the demos to onboarding to use every piece has been seamless, helpful and simple.
I love how user-friendly it is, and how it can connect payroll information but also other important dates like PTO and anniversaries and birthdays.
Onboarding is very important to me when trying to hire top talent. Offering a seamless onboarding experience is a a sign that we are truly invested in your well being.
My experience with Rippling has been fantastic and I do not think I have ever used comparable software as intuitive or helpful.
Overall, Rippling is a great tool if you are looking to streamline your processes and want a great support team at your side.
The ability to integrate other apps seems like a powerful feature that has the potential to greatly simplify the onboarding process for new hires.
Our everyday feature is time off tracking, and delivery of W2s, and 1099 for vested investors. There's a benefits roll up, and it's just got great UI/UX that make finding what I need simple.
Rippling is overall a great application that is easy to use and the integration was also straightforward.
We reviewed a lot of options for our small company and this was the best fit for us in terms of pricing, implementation time and customer service.
We also appreciate that they are always moving forward with additions and improvements. This company is truly innovative and the best option out there today.
Rippling did not file my quarterly taxes and failed to pay federal taxes on payroll for a few staffers. I have been financially penalized by the government.
I love that Rippling makes payroll fun, with easy to use features to download documents, see paystubs, and fun design quirks that always bring a smile to my face.
At this moment there are no aspects of this software that I dislike.
Great product at a great value. Our transition from our previous product was seamless and changes are easy to make within program.
I have since transitioned to a new payroll provider that has had zero issue doing both those things correctly. Yet, I'm still being charged for Rippling despite them not doing their job correctly.
Finding important documents is easy and straightforward, like it should be. I love receiving the fun emails every time I get paid.
I have to beg for responses and escalate emails to additional staffers to get a response. Horrid customer service and completely lacking to do their job correctly.
I Love the design and interface of Rippling. The easy of use and functionality is amazing.
I am thrilled, from the demos to onboarding to use every piece has been seamless, helpful and simple.
I love how user-friendly it is, and how it can connect payroll information but also other important dates like PTO and anniversaries and birthdays.
Onboarding is very important to me when trying to hire top talent. Offering a seamless onboarding experience is a a sign that we are truly invested in your well being.
My experience with Rippling has been fantastic and I do not think I have ever used comparable software as intuitive or helpful.
Overall, Rippling is a great tool if you are looking to streamline your processes and want a great support team at your side.
The ability to integrate other apps seems like a powerful feature that has the potential to greatly simplify the onboarding process for new hires.
Our everyday feature is time off tracking, and delivery of W2s, and 1099 for vested investors. There's a benefits roll up, and it's just got great UI/UX that make finding what I need simple.
Rippling is overall a great application that is easy to use and the integration was also straightforward.
We reviewed a lot of options for our small company and this was the best fit for us in terms of pricing, implementation time and customer service.
We also appreciate that they are always moving forward with additions and improvements. This company is truly innovative and the best option out there today.
Rippling did not file my quarterly taxes and failed to pay federal taxes on payroll for a few staffers. I have been financially penalized by the government.
I love that Rippling makes payroll fun, with easy to use features to download documents, see paystubs, and fun design quirks that always bring a smile to my face.
At this moment there are no aspects of this software that I dislike.
Great product at a great value. Our transition from our previous product was seamless and changes are easy to make within program.
I have since transitioned to a new payroll provider that has had zero issue doing both those things correctly. Yet, I'm still being charged for Rippling despite them not doing their job correctly.
Finding important documents is easy and straightforward, like it should be. I love receiving the fun emails every time I get paid.
I have to beg for responses and escalate emails to additional staffers to get a response. Horrid customer service and completely lacking to do their job correctly.
I Love the design and interface of Rippling. The easy of use and functionality is amazing.
I am thrilled, from the demos to onboarding to use every piece has been seamless, helpful and simple.
I love how user-friendly it is, and how it can connect payroll information but also other important dates like PTO and anniversaries and birthdays.
Onboarding is very important to me when trying to hire top talent. Offering a seamless onboarding experience is a a sign that we are truly invested in your well being.
My experience with Rippling has been fantastic and I do not think I have ever used comparable software as intuitive or helpful.
Overall, Rippling is a great tool if you are looking to streamline your processes and want a great support team at your side.
The ability to integrate other apps seems like a powerful feature that has the potential to greatly simplify the onboarding process for new hires.
Our everyday feature is time off tracking, and delivery of W2s, and 1099 for vested investors. There's a benefits roll up, and it's just got great UI/UX that make finding what I need simple.
Rippling is overall a great application that is easy to use and the integration was also straightforward.
We reviewed a lot of options for our small company and this was the best fit for us in terms of pricing, implementation time and customer service.
Jamf Pro has been reliable and a great Apple management solution for us. We are assured that any Mac coming in the door will be managed and managed reliably.
It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.
I implemented Jamf pro blind, relying on the support team and good old documentation to help me out. The support team was fantastic and also teached me how to accomplish various tasks on the platform.
I'm in education so they're not making any money off is (given the high level of support everyone receives). There are no tiers of service, no packages for support, and no BS.
Super easy to use, makes Apple TV deployment super easy. The integration with DEP and all that fun stuff is pretty awesome.
The interface can become confusing and overwhelming to novice user.
The feature I like the most is the ease of using prestage enrollments. Being able to just push a few times and the device is ready to go is of the utmost importance in a school with over 5000 devices.
I struggle to explain concepts to employees that haven't taken the training, even when they've taken the Jamf 100.
I love the ability to customize and the ability to create a phenomenal end user experience.
I am very thankful how easy Jamf was to learn, the online resources Jamf provides as well as 200+ level classes you can go to. The ease of year and how modular things were a major help.
It's both a time saver, and a extra layer of confidence, while increasing our ability to secure and control computer policies.
Cost effective, user friendly, easy to learn for first time users. Love the cloud solution.
Easy to use and easy to follow documentation. Automated software deployment, integration with Apple DEP are just some of the great features.
The ease of use for users to have the ability to update or install software, at the click of the button.
The thing I like most is the ease of use. We have used other MDMs and JAMF is by far the easiest to use and navigate.
The customer service is top notch and they will help you quickly sort things out.
Jamf Pro is far and away the best product I have used to manage Apple computers in an enterprise environment. Its easy to use, the learning curve is short.
Jamf Pro is easy to use, quick to setup, priced right, and is almost an industry standard. The community forums are extensive and helpful.
Jamf Pro has been reliable and a great Apple management solution for us. We are assured that any Mac coming in the door will be managed and managed reliably.
It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.
I implemented Jamf pro blind, relying on the support team and good old documentation to help me out. The support team was fantastic and also teached me how to accomplish various tasks on the platform.
I'm in education so they're not making any money off is (given the high level of support everyone receives). There are no tiers of service, no packages for support, and no BS.
Super easy to use, makes Apple TV deployment super easy. The integration with DEP and all that fun stuff is pretty awesome.
The interface can become confusing and overwhelming to novice user.
The feature I like the most is the ease of using prestage enrollments. Being able to just push a few times and the device is ready to go is of the utmost importance in a school with over 5000 devices.
I struggle to explain concepts to employees that haven't taken the training, even when they've taken the Jamf 100.
I love the ability to customize and the ability to create a phenomenal end user experience.
I am very thankful how easy Jamf was to learn, the online resources Jamf provides as well as 200+ level classes you can go to. The ease of year and how modular things were a major help.
It's both a time saver, and a extra layer of confidence, while increasing our ability to secure and control computer policies.
Cost effective, user friendly, easy to learn for first time users. Love the cloud solution.
Easy to use and easy to follow documentation. Automated software deployment, integration with Apple DEP are just some of the great features.
The ease of use for users to have the ability to update or install software, at the click of the button.
The thing I like most is the ease of use. We have used other MDMs and JAMF is by far the easiest to use and navigate.
The customer service is top notch and they will help you quickly sort things out.
Jamf Pro is far and away the best product I have used to manage Apple computers in an enterprise environment. Its easy to use, the learning curve is short.
Jamf Pro is easy to use, quick to setup, priced right, and is almost an industry standard. The community forums are extensive and helpful.
Jamf Pro has been reliable and a great Apple management solution for us. We are assured that any Mac coming in the door will be managed and managed reliably.
It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.
I implemented Jamf pro blind, relying on the support team and good old documentation to help me out. The support team was fantastic and also teached me how to accomplish various tasks on the platform.
I'm in education so they're not making any money off is (given the high level of support everyone receives). There are no tiers of service, no packages for support, and no BS.
Super easy to use, makes Apple TV deployment super easy. The integration with DEP and all that fun stuff is pretty awesome.
The interface can become confusing and overwhelming to novice user.
The feature I like the most is the ease of using prestage enrollments. Being able to just push a few times and the device is ready to go is of the utmost importance in a school with over 5000 devices.
I struggle to explain concepts to employees that haven't taken the training, even when they've taken the Jamf 100.
I love the ability to customize and the ability to create a phenomenal end user experience.
I am very thankful how easy Jamf was to learn, the online resources Jamf provides as well as 200+ level classes you can go to. The ease of year and how modular things were a major help.
It's both a time saver, and a extra layer of confidence, while increasing our ability to secure and control computer policies.
Cost effective, user friendly, easy to learn for first time users. Love the cloud solution.
Easy to use and easy to follow documentation. Automated software deployment, integration with Apple DEP are just some of the great features.
The ease of use for users to have the ability to update or install software, at the click of the button.
The thing I like most is the ease of use. We have used other MDMs and JAMF is by far the easiest to use and navigate.
The customer service is top notch and they will help you quickly sort things out.
Jamf Pro is far and away the best product I have used to manage Apple computers in an enterprise environment. Its easy to use, the learning curve is short.
Jamf Pro is easy to use, quick to setup, priced right, and is almost an industry standard. The community forums are extensive and helpful.
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
Organization, problem tracking, time management.
The interface is awesome. We believe that in these terms is the best software on the market.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.
The usability and flexibility of the product as well as the great customer support was decisive.
Organize the work and give us greater control of the solutions.
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
It's easy to use and practical software to managment IT support.
InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
Organization, problem tracking, time management.
The interface is awesome. We believe that in these terms is the best software on the market.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.
The usability and flexibility of the product as well as the great customer support was decisive.
Organize the work and give us greater control of the solutions.
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
It's easy to use and practical software to managment IT support.
InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
Organization, problem tracking, time management.
The interface is awesome. We believe that in these terms is the best software on the market.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate.
Best option is the capaibility of dynamic workflows. We have only begun using the software but are very impressed compared to some of the others on the market in service desk software.
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.
We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.
It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.
The usability and flexibility of the product as well as the great customer support was decisive.
Organize the work and give us greater control of the solutions.
In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time.
It's easy to use and practical software to managment IT support.
InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.
Pros and Cons from ManageEngine Endpoint Central users
+15
Integration with ServiceDesk Plus is great, if it's working. The integrated templates of software to deploy are very great and easy to use.
Companies took huge damage because of covid-19 pandemic. Most of country lost its economic balance.
Cant love it more support is amazing...product is amazing does everything you can think of.
Errors installing software or agent are hard to troubleshoot without having to start over with deployment.
I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports.
The error messaging, most of the times to general.
Best endpoint management solution. Patch management, software deployment, It asset management,desktop configuration are easy to use and fulfill customer requirement.
I miss a function to link deployment packages and templates.
They also have a wonderful ability to take feedback and then have it show up in the product in very little time.
Overall I love using this product. I'm excited to see how it improves over time and adds features.
All the links for help and explain the different ways things work are helpful. Clean interface compared to other products that I have used.
All this from a respected company and at a great price when compared with alternatives. If you what a fully featured suite then Desptop central is the one.
My overall experience has been great. The product is easy to use and helpdesk support is always quick and friendly.
We've a great trial an take the product for the future. Its easy to use and feature rich.
Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.
This product fits our company size much better, is more flexible, requires less training and is more cost effective than SCCM.
Single point of management windows, with all end-point management features integrated in the solution. Simply love the amount of control that our IT team can have to prevent misuse of company assets.
User interface and manage computers is so good.
Integration with ServiceDesk Plus is great, if it's working. The integrated templates of software to deploy are very great and easy to use.
Companies took huge damage because of covid-19 pandemic. Most of country lost its economic balance.
Cant love it more support is amazing...product is amazing does everything you can think of.
Errors installing software or agent are hard to troubleshoot without having to start over with deployment.
I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports.
The error messaging, most of the times to general.
Best endpoint management solution. Patch management, software deployment, It asset management,desktop configuration are easy to use and fulfill customer requirement.
I miss a function to link deployment packages and templates.
They also have a wonderful ability to take feedback and then have it show up in the product in very little time.
Overall I love using this product. I'm excited to see how it improves over time and adds features.
All the links for help and explain the different ways things work are helpful. Clean interface compared to other products that I have used.
All this from a respected company and at a great price when compared with alternatives. If you what a fully featured suite then Desptop central is the one.
My overall experience has been great. The product is easy to use and helpdesk support is always quick and friendly.
We've a great trial an take the product for the future. Its easy to use and feature rich.
Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.
This product fits our company size much better, is more flexible, requires less training and is more cost effective than SCCM.
Single point of management windows, with all end-point management features integrated in the solution. Simply love the amount of control that our IT team can have to prevent misuse of company assets.
User interface and manage computers is so good.
Integration with ServiceDesk Plus is great, if it's working. The integrated templates of software to deploy are very great and easy to use.
Companies took huge damage because of covid-19 pandemic. Most of country lost its economic balance.
Cant love it more support is amazing...product is amazing does everything you can think of.
Errors installing software or agent are hard to troubleshoot without having to start over with deployment.
I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports.
The error messaging, most of the times to general.
Best endpoint management solution. Patch management, software deployment, It asset management,desktop configuration are easy to use and fulfill customer requirement.
I miss a function to link deployment packages and templates.
They also have a wonderful ability to take feedback and then have it show up in the product in very little time.
Overall I love using this product. I'm excited to see how it improves over time and adds features.
All the links for help and explain the different ways things work are helpful. Clean interface compared to other products that I have used.
All this from a respected company and at a great price when compared with alternatives. If you what a fully featured suite then Desptop central is the one.
My overall experience has been great. The product is easy to use and helpdesk support is always quick and friendly.
We've a great trial an take the product for the future. Its easy to use and feature rich.
Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.
This product fits our company size much better, is more flexible, requires less training and is more cost effective than SCCM.
Single point of management windows, with all end-point management features integrated in the solution. Simply love the amount of control that our IT team can have to prevent misuse of company assets.
A very effective log analyzer and the part I love most is the infrastructure monitoring. A proactive monitor and alert generator for our Critical Production Environment.
I feel debugging is difficult. Drop down or drag and drop functions should be made available because it's difficult to keep track and remember syntax of functions and it's usage.
Splunk provides a very flexible solution for helping you gather huge amount of data and then setting up alerts and configuring reports which helps you in converting data into an actionable insight.
We use spluk for datamining, particularly bad password attempts.
Data retrieval and visualisation is nice and easy if you know the right querying process. Machine Learning supports enhances performance for the cloud, especially.
Splunk is widely used for manipulation of data and we encounter the use of this tool almostl twice a week.
The most useful thing about Splunk is the ease of integration with application.
Difficult to implement until all moving parts are understood. Steep learning curve for beginners.
It is a great solution and they are constantly innovating.
Setting up plugins and integrating with any tool that needs monitoring is pretty easy. Technical support for the Splunk is very quick as they have a dedicated staff for that.
Great company, great company, amazing high price tag.
The timestamp resolution is precise making it easier to track down race conditions. The reporting and pivot tables are powerful ways to visualize frequency of api calls once you learn the syntax.
Complexity of queries to discover very specific correlations, date and time range accuracy, beautiful graphing capabilities.
Ease of use, you can extract any kind of information using commands provided by the software vendor.
Great, wholistic centralized monitoring solution.
Great crawling software for data and visualization software.
Splunk is very easy to use due to high community support and many video tutorials available online for new users to learn. Functionalities are robust and simple to use.
Overall i like the product but as the user base grows the logs grows too. This busts the limits of the licensing.
A very effective log analyzer and the part I love most is the infrastructure monitoring. A proactive monitor and alert generator for our Critical Production Environment.
I feel debugging is difficult. Drop down or drag and drop functions should be made available because it's difficult to keep track and remember syntax of functions and it's usage.
Splunk provides a very flexible solution for helping you gather huge amount of data and then setting up alerts and configuring reports which helps you in converting data into an actionable insight.
We use spluk for datamining, particularly bad password attempts.
Data retrieval and visualisation is nice and easy if you know the right querying process. Machine Learning supports enhances performance for the cloud, especially.
Splunk is widely used for manipulation of data and we encounter the use of this tool almostl twice a week.
The most useful thing about Splunk is the ease of integration with application.
Difficult to implement until all moving parts are understood. Steep learning curve for beginners.
It is a great solution and they are constantly innovating.
Setting up plugins and integrating with any tool that needs monitoring is pretty easy. Technical support for the Splunk is very quick as they have a dedicated staff for that.
Great company, great company, amazing high price tag.
The timestamp resolution is precise making it easier to track down race conditions. The reporting and pivot tables are powerful ways to visualize frequency of api calls once you learn the syntax.
Complexity of queries to discover very specific correlations, date and time range accuracy, beautiful graphing capabilities.
Ease of use, you can extract any kind of information using commands provided by the software vendor.
Great, wholistic centralized monitoring solution.
Great crawling software for data and visualization software.
Splunk is very easy to use due to high community support and many video tutorials available online for new users to learn. Functionalities are robust and simple to use.
Overall i like the product but as the user base grows the logs grows too. This busts the limits of the licensing.
A very effective log analyzer and the part I love most is the infrastructure monitoring. A proactive monitor and alert generator for our Critical Production Environment.
I feel debugging is difficult. Drop down or drag and drop functions should be made available because it's difficult to keep track and remember syntax of functions and it's usage.
Splunk provides a very flexible solution for helping you gather huge amount of data and then setting up alerts and configuring reports which helps you in converting data into an actionable insight.
We use spluk for datamining, particularly bad password attempts.
Data retrieval and visualisation is nice and easy if you know the right querying process. Machine Learning supports enhances performance for the cloud, especially.
Splunk is widely used for manipulation of data and we encounter the use of this tool almostl twice a week.
The most useful thing about Splunk is the ease of integration with application.
Difficult to implement until all moving parts are understood. Steep learning curve for beginners.
It is a great solution and they are constantly innovating.
Setting up plugins and integrating with any tool that needs monitoring is pretty easy. Technical support for the Splunk is very quick as they have a dedicated staff for that.
Great company, great company, amazing high price tag.
The timestamp resolution is precise making it easier to track down race conditions. The reporting and pivot tables are powerful ways to visualize frequency of api calls once you learn the syntax.
Complexity of queries to discover very specific correlations, date and time range accuracy, beautiful graphing capabilities.
Ease of use, you can extract any kind of information using commands provided by the software vendor.
Great, wholistic centralized monitoring solution.
Great crawling software for data and visualization software.
Splunk is very easy to use due to high community support and many video tutorials available online for new users to learn. Functionalities are robust and simple to use.
Overall i like the product but as the user base grows the logs grows too. This busts the limits of the licensing.
Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.
The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.
ConnectWise hasn't made it to the 21st century and private equity is destroying the company.
Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.
Interface has been ignored for a long time - its universally uglier than ALL of its competitors.
Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.
I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time.
Third party integrators that don't play ball with Manage's team have their products harmed.
Great for helpdesk ticket management and tracking of client issues. All interactions from life of ticket to resolution in one place.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.
We have invested in most of the components and integrations that we can get to properly manage our teams and out clients. Overall it is a good system for managing an IT service and support operation.
It is very difficult to search for tickets, or to search for key words in ticket titles, descriptions or notes.
For ticketing and contacts its easy to use. We use it at logically and have great results to find tickets, send out tickets, and keep things running smoothly for our clients.
With email integration our clients can just email an issue in and a ticket gets generated. Cuts alot of phone calls and allows the technicians to work on problem rather than answer the phones.
The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution.
They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.
Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.
The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.
ConnectWise hasn't made it to the 21st century and private equity is destroying the company.
Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.
Interface has been ignored for a long time - its universally uglier than ALL of its competitors.
Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.
I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time.
Third party integrators that don't play ball with Manage's team have their products harmed.
Great for helpdesk ticket management and tracking of client issues. All interactions from life of ticket to resolution in one place.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.
We have invested in most of the components and integrations that we can get to properly manage our teams and out clients. Overall it is a good system for managing an IT service and support operation.
It is very difficult to search for tickets, or to search for key words in ticket titles, descriptions or notes.
For ticketing and contacts its easy to use. We use it at logically and have great results to find tickets, send out tickets, and keep things running smoothly for our clients.
With email integration our clients can just email an issue in and a ticket gets generated. Cuts alot of phone calls and allows the technicians to work on problem rather than answer the phones.
The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution.
They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.
Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.
The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.
ConnectWise hasn't made it to the 21st century and private equity is destroying the company.
Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.
Interface has been ignored for a long time - its universally uglier than ALL of its competitors.
Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience.
I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time.
Third party integrators that don't play ball with Manage's team have their products harmed.
Great for helpdesk ticket management and tracking of client issues. All interactions from life of ticket to resolution in one place.
The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.
We have invested in most of the components and integrations that we can get to properly manage our teams and out clients. Overall it is a good system for managing an IT service and support operation.
It is very difficult to search for tickets, or to search for key words in ticket titles, descriptions or notes.
For ticketing and contacts its easy to use. We use it at logically and have great results to find tickets, send out tickets, and keep things running smoothly for our clients.
With email integration our clients can just email an issue in and a ticket gets generated. Cuts alot of phone calls and allows the technicians to work on problem rather than answer the phones.
The service tickets and CRM functionality works well. ConnectWise also have a huge partner network of add on tools that fit the gaps so ConnectWise does not need to build in every solution.
They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.
Our relationship with Kandji is great. We are excited to keep working with them into the era of Big Sur and Apple Silicon Macs.
At times, configuration of the blueprints can be confusing.
We love everything from internal management all the way to UI and how Kandji is so appealing and easy for non-technical users.
It's a shame Kandji didn't quite align with our SSO requirements.
The software continues to impress and serve us well on a daily basis, and the support teams have always been there if we had any issues. Awesome work, can't wait to see where else Kandji goes.
There are definitely some features missing that I used in JAMF, but nothing that Kandji doesn't have a solution for one way or another.
They are more than willing to figure out exactly what you are trying to do and provide insight and help so that you can accomplish your goals.
There is no native environment wide reporting capabilities.
I've always gotten quick, personable & knowledgeable support. I like that the software is similar in how you would use as Mac - very intuitive and the interface is so beautifully simplistic.
Kandji has an incredibly user-friendly interface that I absolutely love. It makes pushing updates seamless and allowed my org to quickly regain control of all of its unenrolled devices.
The tool fits our organization well. Once we got used to the Apple Device Manager Integration and how blueprints worked, we quickly made good progress through our list of requirements.
The sales process was efficient, and in the few instances where I've needed support, the team have been responsive and have gone out of the way to help.
Working with the Kandji team, you can tell they are among the best at Apple device management. The level of effort and care the Kandji team puts into deployment and support is setting a new standard.
I have never had to do that with Kandji. The dashboard is really easy to use and allows you to do some incredibly powerful things with minimal training on Kandji itself.
The support team has been proactive, not just throughout the onboarding process, but throughout the process.
Kandji lets me enforce and monitor those things and many other best practices that save us from downtime, which costs billable hours.
The interface is intuitive and has allowed us to easily manage a rapidly growing fleet of macOS devices as well as a few iOS/tvOS devices.
Kandji definitely doesn't have the most features available as competitors, but for the price it's great. I could see a lot of smaller companies using Kandji.
Our relationship with Kandji is great. We are excited to keep working with them into the era of Big Sur and Apple Silicon Macs.
At times, configuration of the blueprints can be confusing.
We love everything from internal management all the way to UI and how Kandji is so appealing and easy for non-technical users.
It's a shame Kandji didn't quite align with our SSO requirements.
The software continues to impress and serve us well on a daily basis, and the support teams have always been there if we had any issues. Awesome work, can't wait to see where else Kandji goes.
There are definitely some features missing that I used in JAMF, but nothing that Kandji doesn't have a solution for one way or another.
They are more than willing to figure out exactly what you are trying to do and provide insight and help so that you can accomplish your goals.
There is no native environment wide reporting capabilities.
I've always gotten quick, personable & knowledgeable support. I like that the software is similar in how you would use as Mac - very intuitive and the interface is so beautifully simplistic.
Kandji has an incredibly user-friendly interface that I absolutely love. It makes pushing updates seamless and allowed my org to quickly regain control of all of its unenrolled devices.
The tool fits our organization well. Once we got used to the Apple Device Manager Integration and how blueprints worked, we quickly made good progress through our list of requirements.
The sales process was efficient, and in the few instances where I've needed support, the team have been responsive and have gone out of the way to help.
Working with the Kandji team, you can tell they are among the best at Apple device management. The level of effort and care the Kandji team puts into deployment and support is setting a new standard.
I have never had to do that with Kandji. The dashboard is really easy to use and allows you to do some incredibly powerful things with minimal training on Kandji itself.
The support team has been proactive, not just throughout the onboarding process, but throughout the process.
Kandji lets me enforce and monitor those things and many other best practices that save us from downtime, which costs billable hours.
The interface is intuitive and has allowed us to easily manage a rapidly growing fleet of macOS devices as well as a few iOS/tvOS devices.
Kandji definitely doesn't have the most features available as competitors, but for the price it's great. I could see a lot of smaller companies using Kandji.
Our relationship with Kandji is great. We are excited to keep working with them into the era of Big Sur and Apple Silicon Macs.
At times, configuration of the blueprints can be confusing.
We love everything from internal management all the way to UI and how Kandji is so appealing and easy for non-technical users.
It's a shame Kandji didn't quite align with our SSO requirements.
The software continues to impress and serve us well on a daily basis, and the support teams have always been there if we had any issues. Awesome work, can't wait to see where else Kandji goes.
There are definitely some features missing that I used in JAMF, but nothing that Kandji doesn't have a solution for one way or another.
They are more than willing to figure out exactly what you are trying to do and provide insight and help so that you can accomplish your goals.
There is no native environment wide reporting capabilities.
I've always gotten quick, personable & knowledgeable support. I like that the software is similar in how you would use as Mac - very intuitive and the interface is so beautifully simplistic.
Kandji has an incredibly user-friendly interface that I absolutely love. It makes pushing updates seamless and allowed my org to quickly regain control of all of its unenrolled devices.
The tool fits our organization well. Once we got used to the Apple Device Manager Integration and how blueprints worked, we quickly made good progress through our list of requirements.
The sales process was efficient, and in the few instances where I've needed support, the team have been responsive and have gone out of the way to help.
Working with the Kandji team, you can tell they are among the best at Apple device management. The level of effort and care the Kandji team puts into deployment and support is setting a new standard.
I have never had to do that with Kandji. The dashboard is really easy to use and allows you to do some incredibly powerful things with minimal training on Kandji itself.
The support team has been proactive, not just throughout the onboarding process, but throughout the process.
Kandji lets me enforce and monitor those things and many other best practices that save us from downtime, which costs billable hours.
The interface is intuitive and has allowed us to easily manage a rapidly growing fleet of macOS devices as well as a few iOS/tvOS devices.
Kandji definitely doesn't have the most features available as competitors, but for the price it's great. I could see a lot of smaller companies using Kandji.
The fact that Netwrix always includes new and better features all of the time. Great price for the software and once it is in place and working it is very stable and solid.
It gives us errors but doesn't explain exactly what the error is so we can fix it, it tracks windows 10 but has trouble tracking Windows 7 updates.
I like how easy it is to deploy and upgrade. The new 9.0 interface is a great improvement over the previous version.
Some of the plugins are hard to use. I have a hard time figuring out what is causing errors sometimes when it runs its nightly scans of my systems.
I must also give kudos to the Netwrix helpdesk, as there are very knowledgeable and have assisted successfully on numerous occasions.
Missing some real-time features and alerts. Difficult to Integrate with other auditing software.
I like that I have can a "one-stop shop" for all my auditing needs. Very easy to use and the support folks are great.
The thing I most dislike about the tool is it's not very intuitive.
Easy to use interface, daily/weekly reporting on important Active Directory events, Real-time alerting, real-time forensics with the intelligent search feature.
Overall my experience has been good. It has helped save our bacon.
Powerful integration with AD, In-depth analysis and reporting capability. Configuration Management with respect to Network Devices.
Provides critical reporting on changes in the network. Customer support is outstanding.
The user interface is very clean, user-friendly, intuitive, and snappy. The software comes with a lot of explanations for the built-in reports to help users understand what the report is used for.
Easy to install and within the various reports and settings. The single server and well-integrated platform is robust.
Overall great experience and we are using it on daily basis.
Netwix Auditor Program is the best overall in features, performance and price despite it's stepback.
Probably The Best Tool For AD Auditing You Will Find.
Overall Netwrix Auditor is an ideal software for sorting information, so that the information would be affordable for use.
The fact that Netwrix always includes new and better features all of the time. Great price for the software and once it is in place and working it is very stable and solid.
It gives us errors but doesn't explain exactly what the error is so we can fix it, it tracks windows 10 but has trouble tracking Windows 7 updates.
I like how easy it is to deploy and upgrade. The new 9.0 interface is a great improvement over the previous version.
Some of the plugins are hard to use. I have a hard time figuring out what is causing errors sometimes when it runs its nightly scans of my systems.
I must also give kudos to the Netwrix helpdesk, as there are very knowledgeable and have assisted successfully on numerous occasions.
Missing some real-time features and alerts. Difficult to Integrate with other auditing software.
I like that I have can a "one-stop shop" for all my auditing needs. Very easy to use and the support folks are great.
The thing I most dislike about the tool is it's not very intuitive.
Easy to use interface, daily/weekly reporting on important Active Directory events, Real-time alerting, real-time forensics with the intelligent search feature.
Overall my experience has been good. It has helped save our bacon.
Powerful integration with AD, In-depth analysis and reporting capability. Configuration Management with respect to Network Devices.
Provides critical reporting on changes in the network. Customer support is outstanding.
The user interface is very clean, user-friendly, intuitive, and snappy. The software comes with a lot of explanations for the built-in reports to help users understand what the report is used for.
Easy to install and within the various reports and settings. The single server and well-integrated platform is robust.
Overall great experience and we are using it on daily basis.
Netwix Auditor Program is the best overall in features, performance and price despite it's stepback.
Probably The Best Tool For AD Auditing You Will Find.
Overall Netwrix Auditor is an ideal software for sorting information, so that the information would be affordable for use.
The fact that Netwrix always includes new and better features all of the time. Great price for the software and once it is in place and working it is very stable and solid.
It gives us errors but doesn't explain exactly what the error is so we can fix it, it tracks windows 10 but has trouble tracking Windows 7 updates.
I like how easy it is to deploy and upgrade. The new 9.0 interface is a great improvement over the previous version.
Some of the plugins are hard to use. I have a hard time figuring out what is causing errors sometimes when it runs its nightly scans of my systems.
I must also give kudos to the Netwrix helpdesk, as there are very knowledgeable and have assisted successfully on numerous occasions.
Missing some real-time features and alerts. Difficult to Integrate with other auditing software.
I like that I have can a "one-stop shop" for all my auditing needs. Very easy to use and the support folks are great.
The thing I most dislike about the tool is it's not very intuitive.
Easy to use interface, daily/weekly reporting on important Active Directory events, Real-time alerting, real-time forensics with the intelligent search feature.
Overall my experience has been good. It has helped save our bacon.
Powerful integration with AD, In-depth analysis and reporting capability. Configuration Management with respect to Network Devices.
Provides critical reporting on changes in the network. Customer support is outstanding.
The user interface is very clean, user-friendly, intuitive, and snappy. The software comes with a lot of explanations for the built-in reports to help users understand what the report is used for.
Easy to install and within the various reports and settings. The single server and well-integrated platform is robust.
Overall great experience and we are using it on daily basis.
Netwix Auditor Program is the best overall in features, performance and price despite it's stepback.
Probably The Best Tool For AD Auditing You Will Find.
Overall Netwrix Auditor is an ideal software for sorting information, so that the information would be affordable for use.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
Pros and Cons from ManageEngine ADManager Plus users
+15
I am now an avid fan and supporter of ManageEngine. ADManager Plus was the first tool I purchased from them, and I now have 4 other tools that are in use within my organization.
The only problem I can think of is getting an invoice from Manage Engine in the form needed by our finance department so we could pay the maintenance bill.
And there are frequent free online training sessions that improve our knowledge of the product's capabilities. Their tech support is very good to work with, very quick to respond.
Worst support i have ever come across in 20 years in IT.
Upgrades, ease of use, If you do have any issues this is the best software I have ever seen offering support. I would recommend to any company with an active directory environment.
No DirSync but was told it is coming. AD Delegation is a little clunky to figure out.
ADMP has also made synchronizing our cloud and on-premise environments through automation simple and organized. Their support staff has been very courteous in resolving our issues.
There are some arbitrary limitations that seemingly pop up out of nowhere, but generally there are ways to work around them, but they leave you scratching your head why.
ADME is really helpful in respect of centralized management of organization resources such as users/computers /O365 etc. Also the report feature of ADME is very phenomenal.
Easy to use, customizable, has templates and workflow features. Overall a great product for the money.
Easy to delegate administrative duties to other administrative personnel. Available out of box reports are helpful for everyone and provide insight into our environment.
ADManager+ - excellent integration with helpdesk.
It allows me all the tools and functionality needed to successfully manage our Azure AD and O365 users.
The support staff gets back to you quickly when you have questions and are very helpful, and the pricing is very reasonable for what is offered.
Complex reporting and task are made very easy with Ad manager plus and it is one of the product helping me a lot with daily tasks.
We have introduced a lot of automation from helpdesk using the API. This allows L1 technicians to perform functions they otherwise would not have access to in a secure manner.
AD Managerplus makes life by automating Active directory tasks with simple interface.
Active directory left untouched , automate and streamline AD tasks with little scripting knowledge, simple user interface.
I am now an avid fan and supporter of ManageEngine. ADManager Plus was the first tool I purchased from them, and I now have 4 other tools that are in use within my organization.
The only problem I can think of is getting an invoice from Manage Engine in the form needed by our finance department so we could pay the maintenance bill.
And there are frequent free online training sessions that improve our knowledge of the product's capabilities. Their tech support is very good to work with, very quick to respond.
Worst support i have ever come across in 20 years in IT.
Upgrades, ease of use, If you do have any issues this is the best software I have ever seen offering support. I would recommend to any company with an active directory environment.
No DirSync but was told it is coming. AD Delegation is a little clunky to figure out.
ADMP has also made synchronizing our cloud and on-premise environments through automation simple and organized. Their support staff has been very courteous in resolving our issues.
There are some arbitrary limitations that seemingly pop up out of nowhere, but generally there are ways to work around them, but they leave you scratching your head why.
ADME is really helpful in respect of centralized management of organization resources such as users/computers /O365 etc. Also the report feature of ADME is very phenomenal.
Easy to use, customizable, has templates and workflow features. Overall a great product for the money.
Easy to delegate administrative duties to other administrative personnel. Available out of box reports are helpful for everyone and provide insight into our environment.
ADManager+ - excellent integration with helpdesk.
It allows me all the tools and functionality needed to successfully manage our Azure AD and O365 users.
The support staff gets back to you quickly when you have questions and are very helpful, and the pricing is very reasonable for what is offered.
Complex reporting and task are made very easy with Ad manager plus and it is one of the product helping me a lot with daily tasks.
We have introduced a lot of automation from helpdesk using the API. This allows L1 technicians to perform functions they otherwise would not have access to in a secure manner.
AD Managerplus makes life by automating Active directory tasks with simple interface.
Active directory left untouched , automate and streamline AD tasks with little scripting knowledge, simple user interface.
I am now an avid fan and supporter of ManageEngine. ADManager Plus was the first tool I purchased from them, and I now have 4 other tools that are in use within my organization.
The only problem I can think of is getting an invoice from Manage Engine in the form needed by our finance department so we could pay the maintenance bill.
And there are frequent free online training sessions that improve our knowledge of the product's capabilities. Their tech support is very good to work with, very quick to respond.
Worst support i have ever come across in 20 years in IT.
Upgrades, ease of use, If you do have any issues this is the best software I have ever seen offering support. I would recommend to any company with an active directory environment.
No DirSync but was told it is coming. AD Delegation is a little clunky to figure out.
ADMP has also made synchronizing our cloud and on-premise environments through automation simple and organized. Their support staff has been very courteous in resolving our issues.
There are some arbitrary limitations that seemingly pop up out of nowhere, but generally there are ways to work around them, but they leave you scratching your head why.
ADME is really helpful in respect of centralized management of organization resources such as users/computers /O365 etc. Also the report feature of ADME is very phenomenal.
Easy to use, customizable, has templates and workflow features. Overall a great product for the money.
Easy to delegate administrative duties to other administrative personnel. Available out of box reports are helpful for everyone and provide insight into our environment.
ADManager+ - excellent integration with helpdesk.
It allows me all the tools and functionality needed to successfully manage our Azure AD and O365 users.
The support staff gets back to you quickly when you have questions and are very helpful, and the pricing is very reasonable for what is offered.
Complex reporting and task are made very easy with Ad manager plus and it is one of the product helping me a lot with daily tasks.
We have introduced a lot of automation from helpdesk using the API. This allows L1 technicians to perform functions they otherwise would not have access to in a secure manner.
AD Managerplus makes life by automating Active directory tasks with simple interface.
Active directory left untouched , automate and streamline AD tasks with little scripting knowledge, simple user interface.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I feel like a professional developer using it, my code is always backed up and up to date on a beautiful web user interface. I love how the badges look and how it feels colorful.
Sometimes , build fails after delay of 20-30 minutes and then i get to see the error. This is obvious that it needs to reach that stage first before displaying the error.
It is a great collaborative tool that allow us to manage the projects and ensure the progress is on schedule. The reporting function is very helpful for the communications within the organization.
Some features are missing and that's what's missing compared to the direct competitor.
It's an awesome tools, perfect both small projects on a budget or for large applications that need paid features and great support.
It lacks some features, and sometimes the menus are really confusing and hard to navigate. There have been some occasional crashes too when you need to restart your server to get it up again.
Wonderful community, welcoming atmosphere, pleasant to work with all the employees I've encountered.
But it wasn't made for me, I lost myself easily, and it took a long time to do things that would be faster in other task managers. So I ended up abandoning the tool.
It's good, it improves the workflow and collaboration between developers.
We have been using Gitlab in some of our projects in our company and it´s really useful and powerful.
GitLab is free and open source, making it a great choice for companies looking to save money. It provides many features and tools for users use in managing their Git projects.
GitLab is one of the best subversion control if you are working on any project with multiple developers , it helps me lot to track changes in source code.
Allows to setup CI / CD in easy way, gentle learning curve. Ability to install on premises to have a good level of security.
The folks at Atlassian are genuine code and design artists. All their software is fantastic.
Great Git standard support, easily operation (merge requests, etc), good communty support, modern CI/CD integrations.
Collaboration is made easy among the various contributor and product deployment is easy to handle. Gitlab is actually made user friendly, once you get used to GIT commands.
Fast git servers, integrated CI options, nice and clean interface.
GitLab is Open Source, so trying it is free, and the community edition has a generous set of features. The self-hosting aspect is critical to our clients and us.
I feel like a professional developer using it, my code is always backed up and up to date on a beautiful web user interface. I love how the badges look and how it feels colorful.
Sometimes , build fails after delay of 20-30 minutes and then i get to see the error. This is obvious that it needs to reach that stage first before displaying the error.
It is a great collaborative tool that allow us to manage the projects and ensure the progress is on schedule. The reporting function is very helpful for the communications within the organization.
Some features are missing and that's what's missing compared to the direct competitor.
It's an awesome tools, perfect both small projects on a budget or for large applications that need paid features and great support.
It lacks some features, and sometimes the menus are really confusing and hard to navigate. There have been some occasional crashes too when you need to restart your server to get it up again.
Wonderful community, welcoming atmosphere, pleasant to work with all the employees I've encountered.
But it wasn't made for me, I lost myself easily, and it took a long time to do things that would be faster in other task managers. So I ended up abandoning the tool.
It's good, it improves the workflow and collaboration between developers.
We have been using Gitlab in some of our projects in our company and it´s really useful and powerful.
GitLab is free and open source, making it a great choice for companies looking to save money. It provides many features and tools for users use in managing their Git projects.
GitLab is one of the best subversion control if you are working on any project with multiple developers , it helps me lot to track changes in source code.
Allows to setup CI / CD in easy way, gentle learning curve. Ability to install on premises to have a good level of security.
The folks at Atlassian are genuine code and design artists. All their software is fantastic.
Great Git standard support, easily operation (merge requests, etc), good communty support, modern CI/CD integrations.
Collaboration is made easy among the various contributor and product deployment is easy to handle. Gitlab is actually made user friendly, once you get used to GIT commands.
Fast git servers, integrated CI options, nice and clean interface.
GitLab is Open Source, so trying it is free, and the community edition has a generous set of features. The self-hosting aspect is critical to our clients and us.
I feel like a professional developer using it, my code is always backed up and up to date on a beautiful web user interface. I love how the badges look and how it feels colorful.
Sometimes , build fails after delay of 20-30 minutes and then i get to see the error. This is obvious that it needs to reach that stage first before displaying the error.
It is a great collaborative tool that allow us to manage the projects and ensure the progress is on schedule. The reporting function is very helpful for the communications within the organization.
Some features are missing and that's what's missing compared to the direct competitor.
It's an awesome tools, perfect both small projects on a budget or for large applications that need paid features and great support.
It lacks some features, and sometimes the menus are really confusing and hard to navigate. There have been some occasional crashes too when you need to restart your server to get it up again.
Wonderful community, welcoming atmosphere, pleasant to work with all the employees I've encountered.
But it wasn't made for me, I lost myself easily, and it took a long time to do things that would be faster in other task managers. So I ended up abandoning the tool.
It's good, it improves the workflow and collaboration between developers.
We have been using Gitlab in some of our projects in our company and it´s really useful and powerful.
GitLab is free and open source, making it a great choice for companies looking to save money. It provides many features and tools for users use in managing their Git projects.
GitLab is one of the best subversion control if you are working on any project with multiple developers , it helps me lot to track changes in source code.
Allows to setup CI / CD in easy way, gentle learning curve. Ability to install on premises to have a good level of security.
The folks at Atlassian are genuine code and design artists. All their software is fantastic.
Great Git standard support, easily operation (merge requests, etc), good communty support, modern CI/CD integrations.
Collaboration is made easy among the various contributor and product deployment is easy to handle. Gitlab is actually made user friendly, once you get used to GIT commands.
Fast git servers, integrated CI options, nice and clean interface.
GitLab is Open Source, so trying it is free, and the community edition has a generous set of features. The self-hosting aspect is critical to our clients and us.
Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs.
The support is great and helps us when we have both large and small questions. The dependency chart is appreciated by our change manager.
This product has some limitation in current version, what could give use some manual job.
Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present.
The autodiscovery features are really powerfull and sometimes picks up unneaded information. An improvment here would be to bbe able to exclude som information and connections.
They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department.
It does not have mobile app access and the site is not optimized for any portable devices.
This tool helps a lot if you want to figure out the application or server dependencies. It gives a very good picture of server communication, capture all the inbound/outbound communications.
Overall the product is value for money. If you invest the time needed you will be rewarded with a powerful and comprehensive computer resource audit database.
We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help.
Great support team for help with installation and issues with certain OS discoveries. A lot of information is available without the requirement to deploy agents first.
It does a good job of what we want to use it for - discovery, inventory, and with a way to extend it with info from our other systems via REST. The support team is knowledgeable and thorough.
Ease of use, great support, full use of features, great site documentation.
Device42 is a solid contender in the DCIM market, and will gain more ground as their reputation spreads. Most DCIM’s require extensive training, professional services, and lots of ongoing help.
A Very Good discovery tool with super quick support.
A one stop shop IT Asset Management Software that constantly improves with every iteration.
We currently utilize D42 software as an asset management tool to create a single pane of glass across all our data centers.
Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs.
The support is great and helps us when we have both large and small questions. The dependency chart is appreciated by our change manager.
This product has some limitation in current version, what could give use some manual job.
Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present.
The autodiscovery features are really powerfull and sometimes picks up unneaded information. An improvment here would be to bbe able to exclude som information and connections.
They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department.
It does not have mobile app access and the site is not optimized for any portable devices.
This tool helps a lot if you want to figure out the application or server dependencies. It gives a very good picture of server communication, capture all the inbound/outbound communications.
Overall the product is value for money. If you invest the time needed you will be rewarded with a powerful and comprehensive computer resource audit database.
We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help.
Great support team for help with installation and issues with certain OS discoveries. A lot of information is available without the requirement to deploy agents first.
It does a good job of what we want to use it for - discovery, inventory, and with a way to extend it with info from our other systems via REST. The support team is knowledgeable and thorough.
Ease of use, great support, full use of features, great site documentation.
Device42 is a solid contender in the DCIM market, and will gain more ground as their reputation spreads. Most DCIM’s require extensive training, professional services, and lots of ongoing help.
A Very Good discovery tool with super quick support.
A one stop shop IT Asset Management Software that constantly improves with every iteration.
We currently utilize D42 software as an asset management tool to create a single pane of glass across all our data centers.
Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs.
The support is great and helps us when we have both large and small questions. The dependency chart is appreciated by our change manager.
This product has some limitation in current version, what could give use some manual job.
Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present.
The autodiscovery features are really powerfull and sometimes picks up unneaded information. An improvment here would be to bbe able to exclude som information and connections.
They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department.
It does not have mobile app access and the site is not optimized for any portable devices.
This tool helps a lot if you want to figure out the application or server dependencies. It gives a very good picture of server communication, capture all the inbound/outbound communications.
Overall the product is value for money. If you invest the time needed you will be rewarded with a powerful and comprehensive computer resource audit database.
We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help.
Great support team for help with installation and issues with certain OS discoveries. A lot of information is available without the requirement to deploy agents first.
It does a good job of what we want to use it for - discovery, inventory, and with a way to extend it with info from our other systems via REST. The support team is knowledgeable and thorough.
Ease of use, great support, full use of features, great site documentation.
Device42 is a solid contender in the DCIM market, and will gain more ground as their reputation spreads. Most DCIM’s require extensive training, professional services, and lots of ongoing help.
A Very Good discovery tool with super quick support.
A one stop shop IT Asset Management Software that constantly improves with every iteration.
We currently utilize D42 software as an asset management tool to create a single pane of glass across all our data centers.
We like CATA SDN is the most user friend and ease of managing the SDN network. The network in the Asia Pacific regions were stable and able to help us to manage remote office location easily.
Currently the feature that gives me the most grief is the re-authentication sequence for the VPN client.
Fantastic product that has been a breeze to roll out. Support has been prompt and helpful throughout.
Especially the "Limit only when the line is congested" feature resulted ineffective in those cases.
Looking to combine SDWAN with a high quality network security solution, that has easy to use secure remote access software. CATO is able to accomplish this.
The process always seemed overly complicated, especially when these systems are mission critical and outage windows are small.
CATO VPN is really fast and reliable compared to its competitors out there. They have an awesome support team.
We had one issue with degradation that was isolated to the Cato device and couldn't figure out why.
Some onboard training helps out as we had and once you use it you are pretty much up and running or use the help section.
What I like most is how easy and helpful it is to get customer support.
Easy to use, if your are looking for a simple environment, communication between branches and secure internet access this is the solution for you. If all of your sites are on the US.
I would recommend CATO to anyone looking for a networking solution out there. It's quite affordable and actually works.
The full visibility and ease of navigation paired with the fact that it is true SASE.
It also strengthened our remote user access restrictions and control, and increased our internet bandwidth and network availability.
The product is inexpensive compared to MPLS or competitors, so it defintely worth the investment.
Easy to use, easy to manage. The integration was very smooth.
Good and responsive, easy to use, but, again, beware bandwidth limitations as set in the licensing.
Has desired features, ease of use and integration with other apps.
We like CATA SDN is the most user friend and ease of managing the SDN network. The network in the Asia Pacific regions were stable and able to help us to manage remote office location easily.
Currently the feature that gives me the most grief is the re-authentication sequence for the VPN client.
Fantastic product that has been a breeze to roll out. Support has been prompt and helpful throughout.
Especially the "Limit only when the line is congested" feature resulted ineffective in those cases.
Looking to combine SDWAN with a high quality network security solution, that has easy to use secure remote access software. CATO is able to accomplish this.
The process always seemed overly complicated, especially when these systems are mission critical and outage windows are small.
CATO VPN is really fast and reliable compared to its competitors out there. They have an awesome support team.
We had one issue with degradation that was isolated to the Cato device and couldn't figure out why.
Some onboard training helps out as we had and once you use it you are pretty much up and running or use the help section.
What I like most is how easy and helpful it is to get customer support.
Easy to use, if your are looking for a simple environment, communication between branches and secure internet access this is the solution for you. If all of your sites are on the US.
I would recommend CATO to anyone looking for a networking solution out there. It's quite affordable and actually works.
The full visibility and ease of navigation paired with the fact that it is true SASE.
It also strengthened our remote user access restrictions and control, and increased our internet bandwidth and network availability.
The product is inexpensive compared to MPLS or competitors, so it defintely worth the investment.
Easy to use, easy to manage. The integration was very smooth.
Good and responsive, easy to use, but, again, beware bandwidth limitations as set in the licensing.
Has desired features, ease of use and integration with other apps.
We like CATA SDN is the most user friend and ease of managing the SDN network. The network in the Asia Pacific regions were stable and able to help us to manage remote office location easily.
Currently the feature that gives me the most grief is the re-authentication sequence for the VPN client.
Fantastic product that has been a breeze to roll out. Support has been prompt and helpful throughout.
Especially the "Limit only when the line is congested" feature resulted ineffective in those cases.
Looking to combine SDWAN with a high quality network security solution, that has easy to use secure remote access software. CATO is able to accomplish this.
The process always seemed overly complicated, especially when these systems are mission critical and outage windows are small.
CATO VPN is really fast and reliable compared to its competitors out there. They have an awesome support team.
We had one issue with degradation that was isolated to the Cato device and couldn't figure out why.
Some onboard training helps out as we had and once you use it you are pretty much up and running or use the help section.
What I like most is how easy and helpful it is to get customer support.
Easy to use, if your are looking for a simple environment, communication between branches and secure internet access this is the solution for you. If all of your sites are on the US.
I would recommend CATO to anyone looking for a networking solution out there. It's quite affordable and actually works.
The full visibility and ease of navigation paired with the fact that it is true SASE.
It also strengthened our remote user access restrictions and control, and increased our internet bandwidth and network availability.
The product is inexpensive compared to MPLS or competitors, so it defintely worth the investment.
Easy to use, easy to manage. The integration was very smooth.
Good and responsive, easy to use, but, again, beware bandwidth limitations as set in the licensing.
Has desired features, ease of use and integration with other apps.
Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.
My techs no longer have to hunt for information and then worry it is outdated.
The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.
Overall, we are disappointed in the value of this product.
I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.
I would only ever consider their enterprise product which, if you have a large team, can become costly.
We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.
The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.
It is beneficial and really easy to use. You can teach someone in minutes how to setup documents and the site even helps you.very impressed.
Great company to work with and they have an awesome product.
Improves efficiency and productivity in IT asset management, troubleshooting, and customer support. Integrates with other IT tools, such as PSA and RMM, to enhance collaboration and workflow.
ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.
I like the integrations with different PSA tools and the ability to build SOPs within the application itself.
Great Product to Help Centralize Documentation.
You can create configurations for passwords, knowledge base articles, documents, system information, and Automate is an essential tool in MSP. Its easy to use and the user interface is great.
Overall, ITGLUE is an excellent investment for any organization looking to streamline their IT management processes.
IT Glue's documentation platform is second to none for us. It has made it easy to put in the procedure guides our techs need every day, and it has made it easy to keep track of client's assets.
The single best platform that our MSP has invested in. Easy to use, setup, and get going.
Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.
My techs no longer have to hunt for information and then worry it is outdated.
The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.
Overall, we are disappointed in the value of this product.
I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.
I would only ever consider their enterprise product which, if you have a large team, can become costly.
We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.
The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.
It is beneficial and really easy to use. You can teach someone in minutes how to setup documents and the site even helps you.very impressed.
Great company to work with and they have an awesome product.
Improves efficiency and productivity in IT asset management, troubleshooting, and customer support. Integrates with other IT tools, such as PSA and RMM, to enhance collaboration and workflow.
ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.
I like the integrations with different PSA tools and the ability to build SOPs within the application itself.
Great Product to Help Centralize Documentation.
You can create configurations for passwords, knowledge base articles, documents, system information, and Automate is an essential tool in MSP. Its easy to use and the user interface is great.
Overall, ITGLUE is an excellent investment for any organization looking to streamline their IT management processes.
IT Glue's documentation platform is second to none for us. It has made it easy to put in the procedure guides our techs need every day, and it has made it easy to keep track of client's assets.
The single best platform that our MSP has invested in. Easy to use, setup, and get going.
Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.
My techs no longer have to hunt for information and then worry it is outdated.
The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.
Overall, we are disappointed in the value of this product.
I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.
I would only ever consider their enterprise product which, if you have a large team, can become costly.
We've been using IT Glue for sometime now and we enjoy the simplicity and multifunctional assets that this brings to our company.
The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.
It is beneficial and really easy to use. You can teach someone in minutes how to setup documents and the site even helps you.very impressed.
Great company to work with and they have an awesome product.
Improves efficiency and productivity in IT asset management, troubleshooting, and customer support. Integrates with other IT tools, such as PSA and RMM, to enhance collaboration and workflow.
ITGlue is a great product for control of your documents, password, and network devices. Everything our Help Desk need in one location.
I like the integrations with different PSA tools and the ability to build SOPs within the application itself.
Great Product to Help Centralize Documentation.
You can create configurations for passwords, knowledge base articles, documents, system information, and Automate is an essential tool in MSP. Its easy to use and the user interface is great.
Overall, ITGLUE is an excellent investment for any organization looking to streamline their IT management processes.
IT Glue's documentation platform is second to none for us. It has made it easy to put in the procedure guides our techs need every day, and it has made it easy to keep track of client's assets.
The single best platform that our MSP has invested in. Easy to use, setup, and get going.