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ServiceNow vs BOSSDesk Comparison
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Good recommendations?
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise....
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
100
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
19
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Ewan H.
Sr. Manager, IT Services
Cons
Key features
- Total features72
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Routing
- Capacity Management
- Change Management
- Change Planning
- Change Tracking
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Financial Management
- Full Text Search
- Graphical User Interface
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Inbox Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Cloud Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- User Management
- Version Control
- Widgets
- Workflow Configuration
- Workflow Management
- Total features103
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Routing
- Capacity Management
- Change Management
- Change Planning
- Change Tracking
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Financial Management
- Full Text Search
- Graphical User Interface
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Inbox Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Cloud Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- User Management
- Version Control
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations496
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- HubSpot CRM
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
- Total integrations1
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- HubSpot CRM
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
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