ServiceNow vs Device42

Jira

Zendesk Suite

JIRA Service Management

Nlyte DCIM

RedBeam

Howspace

Compare ServiceNow and Device42 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Automated Routing

Availability Management

Capacity Management

Change Management

Chatbot

Client Portal

Compliance Management

Configurable Workflow

Configuration Management

Contract/License Management

Cost Management

Cost Tracking

Customizable Branding

Dashboard

Data Import/Export

Data Mapping

Data Storage Management

Data Visualization

Drag & Drop

Email Management

Employee Management

Financial Management

Graphical User Interface

Impact Management

Incident Management

Integrated Business Operations

Integrated Development Environment

Inventory Management

Issue Auditing

IT Asset Management

IT Asset Tracking

IT Cost Management

IT Reporting

Knowledge Base Management

Knowledge Management

License Management

Lifecycle Management

Macros/Templated Responses

Monitoring

Multi-Cloud Management

Performance Metrics

Performance Monitoring

Prioritization

Problem Management

Project Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Reporting

Real-Time Updates

Relationship Mapping

Release Management

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Request Assignment

Search/Filter

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Status Tracking

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Version Control

Workflow Management

ServiceNow

Android

Web-based

Windows

iPad

iPhone

Operations Manager

IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.

Project Lead

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.

Architect

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.

Programmer Analyst

The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc  are signs of great features.

Technical support

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Senior Desktop Support Technician

The customizability and integration options in ServiceNow are fantastic. Being able to link knowledge base, inventory systems, and ticketing systems in one stop is amazing.

Consultant

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

Process Associate

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

Offshore Consultant

Overall it was a good learning platform and also came to know various things that are present and which are available to use so can say had a good experience with the tool.

IT Supervisor

I enjoyed Service Now and believe it's the best ticketing system tool out there.

Systems Engineer

The product is fairly easy to use if you are tracking and resolving service tickets or change requests. I like being able to granularly customize my dashboard.

The interface is VERY easy to read and user friendly. The application has so many different functionalities like: Knowledge base, Equipment tracking, RMA, chat, etc.

Principal Solutions Architect

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

IT Governance Manager 

It is straightforward and can help manage related templates, knowledge and tickets and SLAs for help desk.

Associate

It is one of the best ticket management. It allows you to create tickets under any of the projects that is already mapped to the service now accounnt.

Sr. Manager, IT Services

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Sales Coordinator Foodservice Division

Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.

Principal Program Management

The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.

ServiceNow screenshot: ServiceNow ITSM

ServiceNow screenshot: ServiceNow Scaled Agile Framework (SAFe)

ServiceNow screenshot: ServiceNow Service Management

ServiceNow screenshot: ServiceNow Assignments 

ServiceNow screenshot: ServiceNow Reports

ServiceNow screenshot: ServiceNow Reporting

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Nlyte Data Center Infrastructure Management (DCIM) is designed to help businesses manage the physical and virtual computing infrastructure including data centers, colocations, and edge computing.

RedBeam’s fixed asset tracking software is designed to save you time and money. Streamline audits, ensure compliance, and improve asset visibility in your organization with our powerful solutions. 


The Howspace platform is designed to empower organizations to drive growth and sustainable impact through limitless involvement.

We believe that engaged people can transform anything. Our platform enables leaders to involve people in transformation and change.

Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more

Access Controls/Permissions

Application Management

Audit Management

Audit Trail

Change Planning

Charting

CMDB

Color Codes/Icons

Compliance Tracking

Customer Support

Dependency Tracking

Device Auto Discovery

Hierarchical Mapping

Location-Based Mapping

Maintenance Management

Maintenance Scheduling

Map Exporting

Multi-User Collaboration

Network Security

On-Demand Mapping

Patch Management

Power Management

Procurement Management

Real-Time Monitoring

Real-Time Notifications

Requisition Management

Role-Based Permissions

Self-Updating Maps

Server Monitoring

SSL Security

Supplier Management

Tagging

Third-Party Integrations

Uptime Reporting

Visual Discovery

Device42

Linux

Data Center Analyst

Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.

Process developer

Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present.

IS Engineer

This product is awesome, and is available to be viewed from anywhere internal information/db can be updated. Absolutely love this product.

Infrastructure Engineer

These types of benefits improve our quality of work and allow us to save time in many ways for other aspects of our business.

One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements.

Senior Systems Developer

Very easy to setup, excellent discovery options, good integration with other products and good support. They will find the root cause to issues, even if it takes time.

Senior Application Architect

They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department.

Data Center Engineer

Overall the product is value for money. If you invest the time needed you will be rewarded with a powerful and comprehensive computer resource audit database.

Integration Lead ESMS

Great support team for help with installation and issues with certain OS discoveries. A lot of information is available without the requirement to deploy agents first.

System Administrator

Ease of use, great support, full use of features, great site documentation.

Manager, IT Infrastructure

Device42 is a solid contender in the DCIM market, and will gain more ground as their reputation spreads. Most DCIM’s require extensive training, professional services, and lots of ongoing help.

Senior Information Systems Engineer

It has improved our level of service and support to our end users because of the ease of finding information quickly.

ServiceNow vs Device42 Comparison (2026)

ServiceNow vs Device42 Comparison (2026)

ServiceNow

Device42

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives