ServiceNow vs Mojo Helpdesk

Jira

Zendesk Suite

JIRA Service Management

Spiceworks Cloud Help Desk

charles

RedBeam

Compare ServiceNow and Mojo Helpdesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Automated Routing

Availability Management

Capacity Management

Change Management

Chatbot

Client Portal

Compliance Management

Configurable Workflow

Configuration Management

Contract/License Management

Cost Management

Cost Tracking

Customizable Branding

Dashboard

Data Import/Export

Data Mapping

Data Storage Management

Data Visualization

Drag & Drop

Email Management

Employee Management

Financial Management

Graphical User Interface

Impact Management

Incident Management

Integrated Business Operations

Integrated Development Environment

Inventory Management

Issue Auditing

IT Asset Management

IT Asset Tracking

IT Cost Management

IT Reporting

Knowledge Base Management

Knowledge Management

License Management

Lifecycle Management

Macros/Templated Responses

Monitoring

Multi-Cloud Management

Performance Metrics

Performance Monitoring

Prioritization

Problem Management

Project Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Reporting

Real-Time Updates

Relationship Mapping

Release Management

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Request Assignment

Search/Filter

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Status Tracking

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Version Control

Workflow Management

ServiceNow

Android

Web-based

Windows

iPad

iPhone

Operations Manager

IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.

Project Lead

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.

Architect

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.

Programmer Analyst

The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc  are signs of great features.

Technical support

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Senior Desktop Support Technician

The customizability and integration options in ServiceNow are fantastic. Being able to link knowledge base, inventory systems, and ticketing systems in one stop is amazing.

Consultant

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

Process Associate

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

Offshore Consultant

Overall it was a good learning platform and also came to know various things that are present and which are available to use so can say had a good experience with the tool.

IT Supervisor

I enjoyed Service Now and believe it's the best ticketing system tool out there.

Systems Engineer

The product is fairly easy to use if you are tracking and resolving service tickets or change requests. I like being able to granularly customize my dashboard.

The interface is VERY easy to read and user friendly. The application has so many different functionalities like: Knowledge base, Equipment tracking, RMA, chat, etc.

Principal Solutions Architect

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

IT Governance Manager 

It is straightforward and can help manage related templates, knowledge and tickets and SLAs for help desk.

Associate

It is one of the best ticket management. It allows you to create tickets under any of the projects that is already mapped to the service now accounnt.

Sr. Manager, IT Services

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Sales Coordinator Foodservice Division

Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.

Principal Program Management

The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.

ServiceNow screenshot: ServiceNow ITSM

ServiceNow screenshot: ServiceNow Scaled Agile Framework (SAFe)

ServiceNow screenshot: ServiceNow Service Management

ServiceNow screenshot: ServiceNow Assignments 

ServiceNow screenshot: ServiceNow Reports

ServiceNow screenshot: ServiceNow Reporting

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

RedBeam’s fixed asset tracking software is designed to save you time and money. Streamline audits, ensure compliance, and improve asset visibility in your organization with our powerful solutions. 


charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Mojo Helpdesk is a customer support helpdesk, internal support helpdesk, issue tracking, and ticket tracking application that fully integrates with Google G Suite, and Microsoft 365. Mojo lets you centralize, assign, and track what matters most.

Access Controls/Permissions

Call Center Management

Customizable Fields

Customizable Forms

Customizable Reports

Email Templates

Interaction Tracking

Maintenance Management

Mobile App

Multi-Channel Communication

Real-Time Notifications

Social Media Integration

Third-Party Integrations

User Management

Mojo Helpdesk

Linux

Senior Project Manager

This is a great tool , very easy and convenient and affordable too. Helps you with online ticket tracking etc.

I have been working with Mojo Helpdesk for more than 2 years and love how easy it is to get my team on board to work with it. The updates over the the years have proven to be worth while.

Director of Technology

It is easy to set up, easy to use, and they regularly add features. Their support (the rare times we need it) has been outstanding.

Information Services Director

Great software for a great value. Great work order and services request system.

Founder

Love the helpdesk, we've been using it for over 4 years and our customers love it.

Perry's Ice Cream has been using Mojo Helpdesk to track our IT help desk tickets for the last 7 years. We find it easy to use and powerful while staying budget friendly.

Sr IT Manager

Easy to set up, easy to administrate, easy for technicians to view and work on tickets, easy for end users to enter tickets, very affordable.

Director of IT

User friendly, simple, clean line and effective to our needs.

Technology Assistant

Ability to respond to more than just ticket creator. I also like the stark layout that isn't cluttered with unnecessarily distracting graphic design.

Executive Vice President

Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful.

Network Administrator

It's ease of use and cost was a major plus for us. We have recently started using it to track Engineering & Drafting requests and Mojo has proved to be an easy solution to get rid of paper pushing.

But it can be frustrating to use because it takes ages to find a specific ticket in the system. I find it impossible to sort tickets by queue, then submission date, submitted by and assigned to.

IT Technician

I like how much customization there is without sacrifice to functionality.

Technology Manager

It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance.

Development Engineer

Few functionality profiles and messaging policies. Emailing must be avoided for users and only might be for administrators.

Director, Client Success

Limited out-of-the-box reports. For anything additional, you have to revert to data export.

Manager, Information Technology Services

It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time.

IT Manager

It works well, however, if your team is growing you will quickly wish it did more. Unfortunately when that occurs you will need to migrate.

ServiceNow vs Mojo Helpdesk Comparison (2026)

ServiceNow

Mojo Helpdesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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