Mojo Helpdesk Software Pricing & Features

Mojo Helpdesk

Centralize, assign, and track helpdesk requests with our ticket tracking app.

4.48/5 (65 reviews)

Mojo Helpdesk overview

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Reviews
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★ "Mojo is the single most valuable key to my business and accomplishing our jobs..." ~Warwick Burns, Warwick Data Solutions

★ "We have been using Mojo Helpdesk for several years now and it has been a wonderful tool for us." ~Corey Sadd, IT Director, Yosemite Institute

★ "A good ticketing system with clear Gmail-like design, it is easy to set up and use... " ~Start2Cloud.com
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6 Reasons to Try Mojo
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★ Experience the simplicity of a helpdesk app designed with a "Google-y" interface.

★ Enjoy the convenience of single sign-on from your Google Apps account.

★ Feel the comfort of managing tickets right from your inbox using Mojo's clever email integration.

★ Keep your computer's clutter to a minimum. Mojo stores and organizes ticket histories for you.

★ Never lose track of another ticket again. Mojo's text-based search tool will help you find everything you need. Now if we could only teach it to find the remote.

★ Go live quickly with configuration support from our amazing product manager, Jill Ward.
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Additional Features
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★ Mojo lets you use your own domain for the helpdesk. SSL 256-bit data encryption available for extra security.

★ Built-in measurement tool lets you track response times and user satisfaction.

★ Customizable ticket forms let you add unlimited number of fields.
www.mojohelpdesk.com

Pricing

Starting from
$1/month
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
Mojo Helpdesk screenshot: 5161Mojo Helpdesk OverviewMojo Helpdesk screenshot: 5162Mojo Helpdesk screenshot: 5163

Mojo Helpdesk reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.2
  4.4
  4.5
Alexandra McKiney

Mojo is great. We currently have 4 Mojo forms, IS, AV, Ops, and a Web help desk, its easy so easy t

Used daily for 2+ years
Reviewed 2017-12-11
Review Source: Capterra

Accessibility. I love that I can access this help desk from my phone and reply back to the users right away. Our previous help desk didn't have that feature. Canned responses are so nice to have, we continually have repeat tickets and typing out the same message each time is so time-consuming and annoying.

Read the full review


Mojo Helpdesk

Centralize, assign, and track helpdesk requests with our ticket tracking app.

Paul Ferguson

Give Me My MOJO!!! Our orgainization has been using Mojo Helpdesk for years and love it!

Used daily for 2+ years
Reviewed 2017-12-11
Review Source: Capterra

Tracking issues and time spent on issues were major benefits we got from it. Having customers being able to see what is happening with their issue is a major benefit as well.Easily integrates with Google G Suite. Easy to setup and get running. Customization of forms and ques is great! (We use it for Information Services and Facilities) Agent and user management are easy. Simple feed back from customers upon close. My helpdesk staff love the MOJO score and always shooting for 100%!

Read the full review


Mojo Helpdesk

Centralize, assign, and track helpdesk requests with our ticket tracking app.

Christopher Jensen

This is a pretty good service over all.

Used daily for 2+ years
Reviewed 2017-12-15
Review Source: Capterra

It provides a pretty good threaded conversation that helps us track how we are doing and that everyone gets the support they need.

Read the full review


Mojo Helpdesk

Centralize, assign, and track helpdesk requests with our ticket tracking app.

Russ Szpot

The application has been very reliable and easy to deploy across an organization.

Used daily for 2+ years
Reviewed 2017-12-12
Review Source: Capterra

Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks. The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.

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Mojo Helpdesk

Centralize, assign, and track helpdesk requests with our ticket tracking app.

Dennis Connors

Handy, easy to use, economical, integrated Google support

Used daily for 2+ years
Reviewed 2017-12-11
Review Source: Capterra

Workload accountability, job ticket queue managementEasy to use (frontend & backend) Multi-platform app support Customized ticket forms, as many as you want Handy knowledgebase portal supports FAQs, links, videos :-) Some FAQ type formatting options Knowledgebase content can be turned on/off for testing

Read the full review


Mojo Helpdesk

Centralize, assign, and track helpdesk requests with our ticket tracking app.

Mojo Helpdesk pricing

Starting from
$1/month
Pricing options
Free trial
Subscription

★ Free Trial - No Credit Card Required ★

Pricing Comparison

How does Mojo Helpdesk compare with other Customer Service & Support apps?

Subscription plan?

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Free trial?

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Free plan?

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Mojo Helpdesk Pricing Reviews

Pros
  • This is a great tool , very easy and convenient and affordable too. Helps you with online ticket tracking etc.
  • Easy to set up, easy to administrate, easy for technicians to view and work on tickets, easy for end users to enter tickets, very affordable
  • Great value for the cost. Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful.
  • It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance.
Cons
  • I do feel there is something in this which i do not like. The product works well and is very affordable.
  • I wish there was AD integration. We could then automate the addition of new users and deletion for users who have left the company
  • I would like to add a comment area on the rating system. If we receive less than five stars, we would like to know additional details.
  • Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities.
100%
recommended this to a friend or a colleague

Mojo Helpdesk features

API
Email Integration

Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Chat (157 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Competitor Feature Comparison

Videos and tutorials

Additional information for Mojo Helpdesk

Key features of Mojo Helpdesk

  • Customizable Ticket Forms
  • API Access
  • Built-in Performance Tracking
  • SSL 256-bit Data Encryption
  • Use your own Custom Domain
  • Time Saving Automations
  • Integration with Google Apps
  • Full Email Integration
  • Built In Reports
  • Importing and Exporting Enabled
  • Web-based Customer Portal
  • Incorporate SLA Targets

Benefits

A customer support helpdesk, internal support helpdesk, issue tracking & ticket tracking application that's fully integrated with Google Apps and lets you centralize, assign, and track user requests.

- Single view of all customer requests
- Easy ticket creation from web or email
- Built in customer satisfaction ratings