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ServiceNow vs OutSystems Comparison (2026)
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Good recommendations?
ServiceNow
5
199
4
139
3
18
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
OutSystems
5
243
4
118
3
12
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
OutSystems is a cloud, on-premises, and hybrid AI-powered low-code platform for enterprise teams to build, run, and govern custom.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
361
5
4
3
2
1
199
139
18
2
3
- Value for money
- Ease of use
- Features
- Customer support
4.6
373
5
4
3
2
1
243
118
12
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Melinda W.
Owner
Jared S.
Software Developer and Consultant
Edwin V.
Dev Manager
Pros
Prasad B.
Web Developer
Nishant B.
Low Code Executive
Krinal J.
Software Developer
Cons
Gerrol C.
Client Operations Supervisor
Tom E.
Senior Frontend Developer
Sofia B.
Senior Test Engineer
Cons
Shubham D.
Engineer
Deni H.
Freelancer
- Vendor responds to reviews
- Last review22 days ago
- Vendor responds to reviews
- Last review24 days ago
Key features
- Total features78
- AI-assisted Development
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Authentication
- Automated Routing
- Availability Management
- Business Process Automation
- CRM
- Capacity Management
- Change Management
- Chatbot
- Client Portal
- Collaboration Tools
- Collaborative Development
- Compatibility Testing
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Custom Development
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Dashboard
- Data Aggregation and Publishing
- Data Import/Export
- Data Mapping
- Data Modeling
- Data Storage Management
- Data Synchronization
- Data Visualization
- Database Support
- Debugging
- Deployment Management
- Design Management
- Drag & Drop
- Email Management
- Employee Management
- Feedback Management
- File Management
- Financial Management
- Forms Management
- Graphical User Interface
- Graphical Workflow Editor
- HR Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Integrations Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Iteration Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Mobile Access
- Mobile Development
- Monitoring
- Multi-Cloud Management
- Multi-Language
- No-Code
- Offline Access
- Performance Metrics
- Performance Monitoring
- Pre-built Templates
- Prioritization
- Problem Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Role-Based Permissions
- Rules-Based Workflow
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Software Development
- Source Control
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Version Control
- Visual Modeling
- Web App Development
- Web/Mobile App Development
- Workflow Configuration
- Workflow Management
- Total features70
- AI-assisted Development
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Authentication
- Automated Routing
- Availability Management
- Business Process Automation
- CRM
- Capacity Management
- Change Management
- Chatbot
- Client Portal
- Collaboration Tools
- Collaborative Development
- Compatibility Testing
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Custom Development
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Dashboard
- Data Aggregation and Publishing
- Data Import/Export
- Data Mapping
- Data Modeling
- Data Storage Management
- Data Synchronization
- Data Visualization
- Database Support
- Debugging
- Deployment Management
- Design Management
- Drag & Drop
- Email Management
- Employee Management
- Feedback Management
- File Management
- Financial Management
- Forms Management
- Graphical User Interface
- Graphical Workflow Editor
- HR Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Integrations Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Iteration Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Mobile Access
- Mobile Development
- Monitoring
- Multi-Cloud Management
- Multi-Language
- No-Code
- Offline Access
- Performance Metrics
- Performance Monitoring
- Pre-built Templates
- Prioritization
- Problem Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Role-Based Permissions
- Rules-Based Workflow
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Software Development
- Source Control
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Version Control
- Visual Modeling
- Web App Development
- Web/Mobile App Development
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations77
- 3CLogic
- AWS Bedrock
- AWS Lambda
- Agentforce
- AlertOps
- Apiiro
- Apizee
- Apptio Platform
- Aria Platform
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Bright Pattern
- ChatGPT
- Checkmarx
- Coda
- Cofense PhishMe
- CrowdStrike
- DeepL Pro
- DomainTools
- Dynatrace
- Expertflow Contact Center
- Fairmarkit
- Five9
- GitHub
- Google Cloud CDN
- IBM Instana
- IFTTT
- Infocert Sign
- Iru
- JIRA Service Management
- Lacework
- LogMeIn Rescue
- LogMeIn Resolve
- LogicMonitor
- Mambu
- ManageEngine Endpoint Central
- ManageEngine Remote Access Plus
- Metrikus
- Microsoft 365
- Microsoft Entra ID
- Microsoft SharePoint
- NetBrain
- Netskope Active Platform
- New Relic
- NinjaOne
- Norma by Quality Clouds
- ODBC Driver for ServiceNow
- ONEiO
- Okta
- OpsRamp
- Oracle Database
- PagerDuty
- Pentaho
- Ping Identity
- Qualys Cloud Platform
- Redis Software
- Rubrik
- SAP S/4HANA Cloud
- SAP Sales Cloud
- SailPoint
- Salesforce Marketing Cloud
- ScienceLogic
- Secureworks
- Silverfort
- Slack
- Smartling
- Snyk
- Splunk Enterprise
- Squadcast
- Squirrel
- Tableau
- TeamViewer DEX
- TeamViewer Frontline
- TeamViewer ONE
- Teramind
- Terraform
- The Anomali Platform
- VBrick
- VMware Aria
- Vectra AI Platform
- Webex Suite
- Whispir
- Workato
- Zapier
- eRAD PACS Evolution
- strongDM
- xMatters
- Total integrations12
- 3CLogic
- AWS Bedrock
- AWS Lambda
- Agentforce
- AlertOps
- Apiiro
- Apizee
- Apptio Platform
- Aria Platform
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Bright Pattern
- ChatGPT
- Checkmarx
- Coda
- Cofense PhishMe
- CrowdStrike
- DeepL Pro
- DomainTools
- Dynatrace
- Expertflow Contact Center
- Fairmarkit
- Five9
- GitHub
- Google Cloud CDN
- IBM Instana
- IFTTT
- Infocert Sign
- Iru
- JIRA Service Management
- Lacework
- LogMeIn Rescue
- LogMeIn Resolve
- LogicMonitor
- Mambu
- ManageEngine Endpoint Central
- ManageEngine Remote Access Plus
- Metrikus
- Microsoft 365
- Microsoft Entra ID
- Microsoft SharePoint
- NetBrain
- Netskope Active Platform
- New Relic
- NinjaOne
- Norma by Quality Clouds
- ODBC Driver for ServiceNow
- ONEiO
- Okta
- OpsRamp
- Oracle Database
- PagerDuty
- Pentaho
- Ping Identity
- Qualys Cloud Platform
- Redis Software
- Rubrik
- SAP S/4HANA Cloud
- SAP Sales Cloud
- SailPoint
- Salesforce Marketing Cloud
- ScienceLogic
- Secureworks
- Silverfort
- Slack
- Smartling
- Snyk
- Splunk Enterprise
- Squadcast
- Squirrel
- Tableau
- TeamViewer DEX
- TeamViewer Frontline
- TeamViewer ONE
- Teramind
- Terraform
- The Anomali Platform
- VBrick
- VMware Aria
- Vectra AI Platform
- Webex Suite
- Whispir
- Workato
- Zapier
- eRAD PACS Evolution
- strongDM
- xMatters
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