ServiceNow vs Summit

Jira

Zendesk Suite

Salesforce Service Cloud

JIRA Service Management

ManageEngine OpManager Plus

RedBeam

Compare ServiceNow and Summit based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Automated Routing

Availability Management

Capacity Management

Change Management

Chatbot

Client Portal

Compliance Management

Configurable Workflow

Configuration Management

Contract/License Management

Cost Management

Cost Tracking

Customizable Branding

Dashboard

Data Import/Export

Data Mapping

Data Storage Management

Data Visualization

Drag & Drop

Email Management

Employee Management

Financial Management

Graphical User Interface

Impact Management

Incident Management

Integrated Business Operations

Integrated Development Environment

Inventory Management

Issue Auditing

IT Asset Management

IT Asset Tracking

IT Cost Management

IT Reporting

Knowledge Base Management

Knowledge Management

License Management

Lifecycle Management

Macros/Templated Responses

Monitoring

Multi-Cloud Management

Performance Metrics

Performance Monitoring

Prioritization

Problem Management

Project Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Reporting

Real-Time Updates

Relationship Mapping

Release Management

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Request Assignment

Search/Filter

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Status Tracking

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Version Control

Workflow Management

ServiceNow

Android

Web-based

Windows

iPad

iPhone

Operations Manager

IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.

Project Lead

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.

Architect

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.

Programmer Analyst

The best feature I liked about its workflows, the way it is implemented in a backend process for tasks, approvals , and autopopulating required fields etc  are signs of great features.

Technical support

Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Senior Desktop Support Technician

The customizability and integration options in ServiceNow are fantastic. Being able to link knowledge base, inventory systems, and ticketing systems in one stop is amazing.

Consultant

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

Process Associate

New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.

Offshore Consultant

Overall it was a good learning platform and also came to know various things that are present and which are available to use so can say had a good experience with the tool.

IT Supervisor

I enjoyed Service Now and believe it's the best ticketing system tool out there.

Systems Engineer

The product is fairly easy to use if you are tracking and resolving service tickets or change requests. I like being able to granularly customize my dashboard.

The interface is VERY easy to read and user friendly. The application has so many different functionalities like: Knowledge base, Equipment tracking, RMA, chat, etc.

Principal Solutions Architect

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

IT Governance Manager 

It is straightforward and can help manage related templates, knowledge and tickets and SLAs for help desk.

Associate

It is one of the best ticket management. It allows you to create tickets under any of the projects that is already mapped to the service now accounnt.

Sr. Manager, IT Services

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

Sales Coordinator Foodservice Division

Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.

Principal Program Management

The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.

ServiceNow screenshot: ServiceNow ITSM

ServiceNow screenshot: ServiceNow Scaled Agile Framework (SAFe)

ServiceNow screenshot: ServiceNow Service Management

ServiceNow screenshot: ServiceNow Assignments 

ServiceNow screenshot: ServiceNow Reports

ServiceNow screenshot: ServiceNow Reporting

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

RedBeam’s fixed asset tracking software is designed to save you time and money. Streamline audits, ensure compliance, and improve asset visibility in your organization with our powerful solutions. 


ManageEngine OpManager Plus is an AIOps software designed to help businesses monitor networks, servers, IP addresses, switch ports, bandwidth, network configurations, firewall rules, logs, policies, application usage, and storage devices. IT admins can perform an in-depth analysis of IT performance parameters, including health, availability, device utilization, and more.

SymphonyAI Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.

Access Controls/Permissions

Active Directory Integration

Activity Tracking

AI Copilot

Analytics

Audit Management

Audit Trail

Barcode/Ticket Scanning

Benchmarking

Chat/Messaging

CMDB

Compliance Tracking

Customer Support

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard Creation

Email Templates

Generative AI

Help Desk Management

IT Risk Management

Live Chat

Localization Automation

Maintenance Management

Maintenance Scheduling

Mobile Access

Multi-Channel Communication

Procurement Management

Real-Time Notifications

Release & Deployment

Requisition Management

Scheduled/Automated Reports

Social Media Integration

SSL Security

Supplier Management

Third-Party Integrations

User Management

Summit

Linux

Senior Engineer

I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.

IS Director - Security and Operations

Completeness of solution, flexibility and ease of use  - vision for the product by SummitAI.

Associate Director IT Services

Responsive and willing to help. SummitAI works well in our organization and allows for the automation we need.

Dy Systems Manager

It's very good product for ITSM modules and asset life cycle tracking under low budget.

Manager IT Operations & Projects

Configuration management module still needs some work done, could be in forthcoming releases. Not having Customizing / renaming field option  is highly missed.

SR. GENERAL MANAGER - IT

Integration is not proper sometime there is a lag.

Ph.D. Student

I felt bit tricky to understand the commands but now I can explain all to my workers.

Summit screenshot: Unified service portal
A single service portal ends the complexity of multiple IT sites and interfaces, making it easy for end users to get all their service issues addressed. By consolidating the user’s service needs into one place, users can find what t

Summit screenshot: 24/7 Omnichannel service desk
Deliver an always-on, natural language service experience with the AI-powered SymphonyAI Digital Agent. Featuring AI intelligence, auto-resolve capabilities, multichannel support, and advanced natural language understanding

Summit screenshot: Empower self-service
Employees want to be able to get answers and help when and how they need them. Reduce call deflection and improve service experience by empowering users with a self-service experience enhanced by AI and automation.

Summit screenshot: Improved productivity
Deliver better outcomes and improved enterprise productivity by digitizing work processes with the power of AI. Streamline and automate the workflows, provide faster resolution, make the experience simple and more intuitive.

Summit screenshot: Easy administration
Don’t wait weeks and months to launch new services. Roll out services and workflows at lightning speed with just a few drag and drops using our Design Studio. Leverage over 50 built-in modern controls to build forms, workflows, busines

ServiceNow vs Summit Comparison (2026)

ServiceNow vs Summit Comparison (2026)

ServiceNow

Summit

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives