SUMMIT Platform: Annual Subscription On-Cloud or On-Premise
SUMMIT Service Management: Basic, Professional & Enterprise versions
• Per 'Named' Resolver Agents or Per 'Concurrent / Floating' Resolver Agents
• Optional Plugins for Gamification & Runbook Automation
SUMMIT Asset Management:
• Per IT Asset / Per Non-IT Asset to be managed
• Optional Plugin for IT Asset Controller
SUMMIT Availability Management:
• Per Number of Managed Points
SUMMIT Project Management:
• Per Number of Users
To simplify the way you manage your IT operations, Symphony SUMMIT is a cloud-based IT Service Management software combining multiple IT monitoring applications in one intuitive platform. Together, the apps perform varied IT functions including service management, availability management, asset management, and project management.
An ITIL 2011-certified solution, Symphony SUMMIT allows you to maximize your organization’s IT assets, reduce server downtime, meet compliance and service level requirements, and take control of your IT projects. It leverages technology solutions such as automation, analytics, mobility, and gamification to boost your IT team’s overall productivity.
In today’s fast-paced IT landscape, the ability to respond to issues in real time is a brand differentiator. However, the increasing number of end users who want their applications running as expected all the time translates to mounting costs and operational complexities for most IT teams.
Because it’s an all-in-one IT service management application, Symphony SUMMIT correlates data from disparate solutions in one platform, so you gain full visibility into how your IT stack is performing. Data can be retrieved from one centralized location, and insights into how your entire infrastructure is performing are delivered in real time, enabling IT practitioners to immediately take action and address irregularities before they escalate into customer service nightmares.
Several modules and sub-modules make up Symphony SUMMIT’s service management solution. Incident management tracks and manages incident lifecycle from creation to resolution. Change management minimizes the impact of changes to the IT infrastructure. Problem management helps IT teams better understand problems and prevent incidents from occurring. Configuration management provides a visual representation of your IT infrastructure, while the release and deployment management module facilitates change implementation from testing to live implementation.
Request fulfillment management gives users the ability to request for relevant services such as software installation, RAM upgrades, hardware requests, and so on. Service level management ensures service level agreements are met, and knowledge management lets you record all known errors and frequently asked questions, so users can self help and analysts can more efficiently resolve incidents.
Symphony SUMMIT’s service management application has three variants: enterprise, professional, and basic.
Symphony SUMMIT’s asset management product helps organizations maximize their technology investments through agentless and agent-based monitoring systems that take care of software tracking, hardware metering, and software compliance to reduce costs and make the most use of their IT resources. The software offers three asset management variants: asset lifecycle management, IT asset management, and IT asset management plugins.
The IT asset lifecycle management module manages the entire lifecycle of your IT and non-IT assets – from requisition to configuration, from installation to repair, from relocation to reassignment, from decommissioning to disposal. IT asset management, on the other hand, makes it easier for IT teams to work through constant software and hardware additions and ever-changing industry regulations.
The application control plugin provides full visibility into how your network is being used and complete control over who uses your hardware and software installations, when, where, and why. You can allow or block users, and limit access rights depending on the user’s role in the organization. The dynamic admin password plugin secures administrator passwords to prevent any data spills.
Symphony SUMMIT’s availability management offering helps ensure your servers are up and running 24/7. The product is composed of modules such as server monitoring, network monitoring, and application monitoring with event management features. It uses agentless and agent-based monitoring solutions to track the real-time performance of your various data center components, allowing you to make immediate corrective actions when needed.
Core features include asset discovery, relationship mapping, application performance insights, and objectives and SLA tracking. The event management functionality of this module centrally and automatically tracks event logs from several different sources to help you better understand the errors affecting your IT stack and their causes.
Symphony SUMMIT’s project management feature provides project managers with a comprehensive set of tools to manage their IT projects and control their resources from end to end. Built into the module are solutions for project initiation, planning, execution, monitor and control, and post-implementation review. Together, they cover essential project management processes such as effort planning and estimation, time tracking, skill management, project billing, and effort variance tracking.
The module is equipped with charts and dashboards for status updates and drill-down reporting, comparisons of different IT environment aspects, more meaningful communication within teams, more effective organization, categorization, and activity assignments, and, last but not least, better decision-making.
IT professionals can’t possibly be at their desks monitoring their IT infrastructure 24/7. But one missed critical alert can reduce all their previous efforts to nothing, as servers or applications become unavailable to end users.
Symphony SUMMIT’s mobility function via feature-rich mobile apps available for Android and iOS devices allow them to stay on top of their IT assets anywhere, anytime. Regardless of their location, users can monitor and manage data centers and perform help desk functions through the app’s SMS-based management system.
Aside from an API that allows businesses to connect the business tools they already use, whether homegrown or third-party, Symphony SUMMIT readily integrates with Active Directory, and various ERP and CRM applications.
Symphony SUMMIT pricing can be obtained from their sales team.