Symphony SUMMIT Pricing, Features, Reviews & Comparison of Alternatives

Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

4.4/5 (10 reviews)

Symphony SUMMIT overview

What is Symphony SUMMIT?

Symphony SUMMIT helps CIOs to dramatically reduce cost and complexity of IT Management while improving efficiency, predictability and control. Summit offers “AI-enabled Systems of Intelligence” to bring unprecedented benefits of automation, agility and productivity gains. Summit is a modular, cloud based, integrated IT management suite unifying key processes across Service Management, Asset Management and IT Operations Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge.

Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations.

The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement.


Starting from
Pricing options
Value for money
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Business size



United States, Canada, Australia, China, India, Japan

Supported languages

English, Chinese (Simplified), Japanese
Symphony SUMMIT screenshot: SUMMIT Analyst DashboardSymphony SUMMIT – The Intelligent ITSM PlatformSymphony SUMMIT screenshot: Incident Details page in SUMMITSymphony SUMMIT screenshot: Viewing workgroup incidents in SUMMITSymphony SUMMIT screenshot: Asset Dashboard in SUMMITSymphony SUMMIT screenshot: Availability Dashboard in SUMMITSymphony SUMMIT screenshot: Server View in SUMMITSymphony SUMMIT screenshot: SUMMIT Service Management for AndroidSymphony SUMMIT screenshot: SUMMIT for iPadSUMMIT Asset ManagementWhy UB Chose SUMMIT?Symphony Summit | ‘Client Speak’:  Hexaware Technologies | Reasons for choosing SymphonyReasons for choosing Symphony SUMMIT?Symphony Summit | ‘Client Speak’:  Magma Fincorp Limited

Symphony SUMMIT user reviews

Value for money
Ease of use
Customer support

A Genious Tool For HElpdesk

Used daily for 2+ years
Reviewed 2019-01-05
Review Source: Capterra

Excellent experience with this tool, Loved this tool because we have many excellent feature within this tool. Can manage entire thigs in one single tool itself. Highly recommended tool for every one.

We are using this tool since before 2012 and I must say it is really an excellent tool for large scale Industries. We are using this tool for IT management and to resolve user's queries. It makes IT management too easy, we can track all the records of raised IT tickets and all related data. we can upload plenty of Knowledge Based documents and other task. We have Incident and Service request category where we can separate incident and new request for any Software/hardware. It makes Audits very easy, we can have all the data within no time as per our requirement.

Like all the features and happy to see that Vendor is improving tool and adding new features to it.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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Ashutosh Kendre

Summit Service Desk - Help us to improve user experience and ease of workflow.

Reviewed 2017-02-17
Review Source: Capterra

We deployed in view of integrated service desk tool with real time monitoring for different tenant. Analyst Dashboard , Easy administration help us to achieve highest SLA's ( Response and Resolution). Also, other features are helping us to manage operational activities like other CMDB integrations , recertification's, change mgmt., SMS - Notifications and many more. In other hand there is scope for improvement in tool functionalities as well as in support area.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 7/10

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Meenal Kashikar

The summit tool is pocket friendly, has multi tenant features and tool is easy to configure and cust

Used daily for 1-2 years
Reviewed 2017-09-01
Review Source: Capterra

We were able to deploy the software globally, since the customization and the support team who worked on the project with us were efficient and similarly this product gave us the competency to get on to the new upgraded platform of ITSM

ITIL compliant, feedback of the end users is very well captured through the tool, the summit has the mobility app which helps the end user raise or approve the request on the go. Coding of SLA's is easy and helps us giving the visibility to our end users. As an Admin, I am able to configure the system quickly & efficiently.

Few old customs are still followed within the tool, the reporting still needs considerable changes & updation. Few alert mechanism & reminder options which are required are still not in place. The chat bots need to be introduced soon within the tool.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 9/10

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Michael Kh

It is a Good tool with numerous featured

Used daily for 6-12 months
Reviewed 2017-08-23
Review Source: Capterra

My IT Operations, Support and Delivery are monitored, control and regulated thereby able to meet SLA, Expectations and streamline IT Process

Process Flow, BI Reports, Integration between various process, Multiple feature and Dynamics Discovery Email Alerts, Notifcations, Escalation Can be customized to have specific Customer requirements Parsing Approval Matrix Customized Change Flow etc

- Mobile App needs to be upgraded. - Linkage in Ticket should be allowed between various Support Group and not one Support Group - Mail Templates should be configurable at Admins End - Asset Dashboard should have the option to filter all assets in one window by Location, Store, Business

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 8/10

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Anil Kulkarni

A Complete ITSM Tool

Used daily for 2+ years
Reviewed 2017-02-16
Review Source: Capterra

Having deployed only for IT Dept , the tool has such a vast capability of configuration that we deployed to all Manipal Global students and other department line viz Facilites, HR , Campus hostel management etc. Awesome focus from Summit top management and always a call away to help us to meet biz needs

Feature depth

Asset Tool capability was not experienced as good as ticketing tool

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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Symphony SUMMIT pricing

Starting from
Pricing options
View Pricing Plans

SUMMIT Platform: Annual Subscription On-Cloud or On-Premise
SUMMIT Service Management: Basic, Professional & Enterprise versions
• Per 'Named' Resolver Agents or Per 'Concurrent / Floating' Resolver Agents
• Optional Plugins for Gamification & Runbook Automation
SUMMIT Asset Management:
• Per IT Asset / Per Non-IT Asset to be managed
• Optional Plugin for IT Asset Controller
SUMMIT Availability Management:
• Per Number of Managed Points
SUMMIT Project Management:
• Per Number of Users

Symphony SUMMIT features

Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Automatic Notifications
Compliance Management
Data Import/Export
Drag & Drop Interface
Reporting & Statistics
Third Party Integration
Workflow Management

Collaboration Tools (114 other apps)
Data Visualization (144 other apps)
Real Time Data (128 other apps)
Real Time Monitoring (155 other apps)
Role-Based Permissions (116 other apps)
Search Functionality (128 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
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GetApp Analysis

To simplify the way you manage your IT operations, Symphony SUMMIT is a cloud-based IT Service Management software combining multiple IT monitoring applications in one intuitive platform. Together, the apps perform varied IT functions including service management, availability management, asset management, and project management.

An ITIL 2011-certified solution, Symphony SUMMIT allows you to maximize your organization’s IT assets, reduce server downtime, meet compliance and service level requirements, and take control of your IT projects. It leverages technology solutions such as automation, analytics, mobility, and gamification to boost your IT team’s overall productivity.

What is Symphony SUMMIT?

In today’s fast-paced IT landscape, the ability to respond to issues in real time is a brand differentiator. However, the increasing number of end users who want their applications running as expected all the time translates to mounting costs and operational complexities for most IT teams.

Because it’s an all-in-one IT service management application, Symphony SUMMIT correlates data from disparate solutions in one platform, so you gain full visibility into how your IT stack is performing. Data can be retrieved from one centralized location, and insights into how your entire infrastructure is performing are delivered in real time, enabling IT practitioners to immediately take action and address irregularities before they escalate into customer service nightmares.

Who is Symphony SUMMIT For?

  • Experience level: Beginner to advanced
  • Industry: All industries
  • Business size: Small businesses to large enterprises
  • Departments/roles: IT professionals, data analysts, network and database administrators, app developers, cloud service providers
  • Budget/point: Can be obtained from the sales team
  • Example customers: Emerson, Dell, Airbus, KPMG, Panasonic, and Toyota

Main Features

Service Management

Several modules and sub-modules make up Symphony SUMMIT’s service management solution. Incident management tracks and manages incident lifecycle from creation to resolution. Change management minimizes the impact of changes to the IT infrastructure. Problem management helps IT teams better understand problems and prevent incidents from occurring. Configuration management provides a visual representation of your IT infrastructure, while the release and deployment management module facilitates change implementation from testing to live implementation.

Request fulfillment management gives users the ability to request for relevant services such as software installation, RAM upgrades, hardware requests, and so on. Service level management ensures service level agreements are met, and knowledge management lets you record all known errors and frequently asked questions, so users can self help and analysts can more efficiently resolve incidents.

Symphony SUMMIT’s service management application has three variants: enterprise, professional, and basic.

Asset Management

Symphony SUMMIT’s asset management product helps organizations maximize their technology investments through agentless and agent-based monitoring systems that take care of software tracking, hardware metering, and software compliance to reduce costs and make the most use of their IT resources. The software offers three asset management variants: asset lifecycle management, IT asset management, and IT asset management plugins.

The IT asset lifecycle management module manages the entire lifecycle of your IT and non-IT assets – from requisition to configuration, from installation to repair, from relocation to reassignment, from decommissioning to disposal. IT asset management, on the other hand, makes it easier for IT teams to work through constant software and hardware additions and ever-changing industry regulations.

The application control plugin provides full visibility into how your network is being used and complete control over who uses your hardware and software installations, when, where, and why. You can allow or block users, and limit access rights depending on the user’s role in the organization. The dynamic admin password plugin secures administrator passwords to prevent any data spills.

Availability Management

Symphony SUMMIT’s availability management offering helps ensure your servers are up and running 24/7. The product is composed of modules such as server monitoring, network monitoring, and application monitoring with event management features. It uses agentless and agent-based monitoring solutions to track the real-time performance of your various data center components, allowing you to make immediate corrective actions when needed.

Core features include asset discovery, relationship mapping, application performance insights, and objectives and SLA tracking. The event management functionality of this module centrally and automatically tracks event logs from several different sources to help you better understand the errors affecting your IT stack and their causes.

Project Management

Symphony SUMMIT’s project management feature provides project managers with a comprehensive set of tools to manage their IT projects and control their resources from end to end. Built into the module are solutions for project initiation, planning, execution, monitor and control, and post-implementation review. Together, they cover essential project management processes such as effort planning and estimation, time tracking, skill management, project billing, and effort variance tracking.

The module is equipped with charts and dashboards for status updates and drill-down reporting, comparisons of different IT environment aspects, more meaningful communication within teams, more effective organization, categorization, and activity assignments, and, last but not least, better decision-making.

Mobility Integration

IT professionals can’t possibly be at their desks monitoring their IT infrastructure 24/7. But one missed critical alert can reduce all their previous efforts to nothing, as servers or applications become unavailable to end users.

Symphony SUMMIT’s mobility function via feature-rich mobile apps available for Android and iOS devices allow them to stay on top of their IT assets anywhere, anytime. Regardless of their location, users can monitor and manage data centers and perform help desk functions through the app’s SMS-based management system.


Aside from an API that allows businesses to connect the business tools they already use, whether homegrown or third-party, Symphony SUMMIT readily integrates with Active Directory, and various ERP and CRM applications.


Symphony SUMMIT pricing can be obtained from their sales team.

Bottom Line

  • An integrated IT management platform that covers service management, asset management, availability management, and project management
  • Drives higher operational efficiency through real-time analytics and actionable insights
  • Helps organizations maximize their IT assets
  • SMS-based IT management regardless of location
  • Offers mobile apps for iPhones, iPads, and Android devices

Videos and tutorials

Additional information for Symphony SUMMIT

Key features of Symphony SUMMIT

  • PinkVerify ITIL 2011 Certified for 12 Processes
  • Gartner Cool Vendor for IT Operations Management
  • End point compliance and control
  • On-Cloud as well as On-Premise deployment
  • HTML5 based modern User Interface
  • Readily integrates with Active Directory
  • Integrations with ERP, CRM applications
  • Built-in operational intelligence
  • Gamification
  • Runbook automation
  • Application control
  • Mobility enabled
  • Time tracking & billing
  • Skill management
  • Intelligent predictive analytics engine
  • Active
  • Self Service
View All Features


SUMMIT is an Enterprise Class, Cloud-based Operations & Enterprise Service Management suite which ensures higher service availability, customer satisfaction and lower TCO

Key differentiating features like Operational Intelligence, Runbook Automation, Gamification, Service Assist, Checklists, Skill Pack, Service Catalogs & SLA Management

SUMMIT's Asset Management provides Asset Lifecycle Management for both IT and non-IT assets from procurement to disposal and also provides Application Control solutions. This drives higher asset compliance and asset control.

SUMMIT's Availability Management module monitors servers, networks and applications and enables the delivery of a high availability of IT infrastructure

SUMMIT's Project Management module empowers organizations to manage projects, resources & costs effectively with features such as effort estimation, skill management, time tracking, project billing and intelligent dashboards.

Manage the data center and access dashboards, alerts and approvals from anywhere through mobile devices.