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Smarsh Logo

Cloud-based archiving and compliance platform.

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Smarsh - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: August 2025

Smarsh overview

What is Smarsh?

Smarsh is a cloud-based archiving and compliance platform that helps financial services firms and government organizations manage risk and extract intelligence from electronic communications data. With a focus on data privacy and security, Smarsh helps businesses store and manage communications data, ensuring regulatory compliance. It offers various features such as chat and voice recording, message archiving, and e-discovery capabilities. Smarsh's web archiving functionality helps users capture, preserve, and retrieve electronic communications data in a secure and compliant manner.

Starting price

75usage based /
per month

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Smarsh reviews

Overall rating

3.8

/5

18

Positive reviews

72

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

10

3

0

2

3

Pros
“Amazing call recording software. So easy to to install and really cost effective.”
AB

Andrew B.

Call Center manager

“Using the quality control module on to our voice recording has improved our overall quality.”
RG

Richard G.

Business Development

“Email hosting and archiving is easy to set up and utilize. Searching for archived emails works well through their internal sites.”
DB

Donald B.

Wealth Manager

Cons
“There is very little, if anything, that I dislike about CallCabinet.”
Verified reviewer profile picture

George B.

Manager Business Development

“Not just once and awhile... maybe 25% of the time on a good day, 90% of the time on a bad day. And Smarsh has a lot of bad days.”

Verified reviewer

Anonymity request

“Smarsh has at least a half dozen different error screens and popups, which is very telling. You will become familiar with them all.”

Verified reviewer

Anonymity request

Who uses Smarsh?

Based on 18 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Executive Office
Financial Services
Government Administration
Others

Use cases

Archiving
AML
Compliance
Cybersecurity
Electronic Discovery

Smarsh's key features

Most critical features, based on insights from Smarsh users:

Document storage
Archiving & retention
Access controls/permissions
Automatic backup
eDiscovery
Mobile access

All Smarsh features

Features rating:

Data import/export
Commenting/Notes
Compliance management
Data recovery
Data retention management
Document classification
Encryption
Full text extraction
Keyword search
Metadata extraction
Topic clustering
Web archiving

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Smarsh pricing

Value for money rating:

Starting from

75

Per month

Usage Based

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Smarsh price and value

Value for money rating:

To see what individual users think of Smarsh's price and value, check out the review snippets below.

“Amazing call recording software. So easy to to install and really cost effective.”
AB

Andrew B.

Call Center manager

“Using the quality control module on to our voice recording has improved our overall quality.”
RG

Richard G.

Business Development

Smarsh integrations (3)

Top integrations

Smarsh support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
24/7 (Live rep)
Knowledge Base
FAQs/Forum

Training options

Webinars
In Person
Documentation
Live Online
Videos

Smarsh FAQs

Q. What type of pricing plans does Smarsh offer?

Smarsh has the following pricing plans:
Starting from: $75.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Smarsh?

Smarsh has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Smarsh support?

Smarsh supports the following languages:
English


Q. Does Smarsh offer an API?

No, Smarsh does not have an API available.


Q. What level of support does Smarsh offer?

Smarsh offers the following support options:
Chat, Phone Support, 24/7 (Live rep), Knowledge Base, FAQs/Forum

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