Intulse Pricing, Features, Reviews & Comparison of Alternatives

Intulse

VoIP business phone system for organizations of all sizes

4.57/5 (90 reviews)

Intulse overview

Intulse is a cloud-based VoIP system designed to help organizations streamline processes for inbound and outbound communications by providing phone solutions. Key features include team collaboration, call queue management, conference calling, voicemail, number porting, and reporting.

Supervisors can use the dashboard to initiate new calls, monitor interactions, and manage incoming calls by routing them to agents. The solution's drag-and-drop interface lets operators add multiple callers during an ongoing call and organize virtual conferences using bridges. Employees can set up call forwarding to multiple phones when not available and track missed calls via indicators. Moreover, agents can create custom greetings/messages for phone systems by recording voice prompts.

Intulse provides integration with third-party CRM platforms, such as Microsoft Dynamics, Zoho, Goldmine, Salesforce, Hubspot, Elexio ChMS, Medius, QQCatalyst, and more, helping businesses manage contacts. Agents can use the IVR menu to accept inputs from callers, segment their queries, and route callers to the required destination.
www.intulse.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Intulse screenshot: Intulse call queue managementVirtual PhoneIntulse screenshot: Intulse new call initiationIntulse screenshot: Intulse reportsIntulse screenshot: Intulse conference callIntulse screenshot: Intulse default start screen

Intulse reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.5
  4.8
Lauren Ely

Helped cut down costs and saved time

Used daily for 6-12 months
Reviewed 2019-11-13
Review Source: Capterra

I found Intulse when our business experienced a significant uptick in call volume after securing a marketing agreement with a strategic partner. This presented new challenges since our employees mostly work out of separate offices or remotely. We needed to streamline communication between remote team members and track all client contact quickly and easily so that clients and leads did not fall through the cracks. With Intulse integrating with our CRM, our team was able to take on more client call volume regardless of their location, all while cutting down the time needed to find and manage that client's record and notes.

Pros
The integrations have saved me an incredible amount of money. Running a small business, expenses are always top of mind but during this initial growth phase, it can be difficult to find a new salary in the budget to help manage the growing administrative burdens. I made it a point to build our tech stack based on integrations between platforms so automation could replace the need to invest in more human capital. Its integrations with my other platforms has allowed me to be more productive at a fraction of the cost of hiring a new admin. And speaking of costs, they are not the only VoIP provider I vetted that could integrate with other platforms. But they were by far the most flexible and competitively priced for more value than I had anticipated. Frequent update and new features is another great pro to this company. As I mentioned, they are really very responsive to feedback and I've seen multiple updates in the past 8 months that solved minor issues I found and more. Can't wait to see what comes next.

Cons
The mobile app may be the only thing I feel needs work. A recent update was just released though and I haven't had a chance to fully explore the upgrade. But to be able to use the virtual phone through my cell phone without any degradation in call quality would be a tremendous positive for me and I'm frequently on the road.

Response from Intulse


Hello Lauren,

So thankful for your excellent review! It's stories like yours that keep our team encouraged and confirm for us that we are on the right track and accomplishing our mission of providing exceptional service, support, and leading edge technology making a positive difference the bottom line of SMB's. We are working on that native mobile component you mention so stay tuned, it's just around the corner!

Thanks again and all the best!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Josalynn Kirby

Almost the whole enchilada!

Used daily for 6-12 months
Reviewed 2019-10-25
Review Source: Capterra

The overall experience has been fantastic. I've had to have a bit of a difficult setup for our phones, because each employee has their quick keys setup depending on their position in the company and who they interact with the most. On top of that, we had a couple employees become remote - so we had to rearrange the extension numbers for a handful of the phones. It took a few times to get it right, but the Intulse team was great in helping get it all figured out and working. We also really like the special toggle button they gave our admin team for when we have to close for a day or afternoon. It lets us toggle on/off a special voicemail message that explains our temporary close for the day just the way my boss wants it.

Pros
The dashboard that the company provides is great. I use it daily, and have introduced others in my company to it and they are beginning to use it all the time, too. I like the call feature that I can just copy a phone number from our CRM to the dashboard and hit call and the phone will automatically start calling the number. That's the big thing that has the other employees here using it besides the faxing from the dashboard. They made that real easy and the bookkeeper uses it all the time. Besides that, the app on the android is easy to use. We've implemented it with one of our remote employees, and we also wrote it into our emergency plan for use during times when we cannot get to our office due to some emergency.

Cons
I was hoping the chrome extension would work already. I know I'm already used to copying and pasting from our CRM into the call box in the dashboard, but I was really hoping the "click to call" feature was working for our office because most of our professional staff does not use the dashboard, and that would help them immensely. But, you win some and lose some. The other thing is it'd be nice if I could manage the extension setup on the phones, but I'm alright with having to go to them all the time to update them.

Response from Intulse


Hi Josalynn,

Thanks so much for your great review! There have been a few enhancements to the Dashboard that I think you will like, including a Virtual phone. As far as the click to dial in Chrome...that should be working as it is a Chrome extension. All of your phone numbers in Redtail should be click to dial as well. Please reach out to support and they will work through this with you to be sure you are benefiting form all of the features, not just most of them!

Thanks again,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joel Cornett

Great product at a great price!

Used daily for 6-12 months
Reviewed 2019-10-25
Review Source: Capterra

Pros
The software is easy to use, support is responsive and helpful. Setup was a breeze. The folks over at Intulse made it easy to setup. We had a very small window from the time we made the decision to go with the system until the time we needed to be live before busy season hit. Darren and the team over there were all fantastic about getting the stuff we needed to us, and then were very prompt in handling it when we got it back them. We met our target go-live date with ease!

Cons
As someone who used to admin phone systems for a living, there are a lot of settings I don't have access to that I was used to being able to do myself. It certainly free's up a lot of my time because when I need to do something, I have to let them know, but I can shoot an email and then move on with my day, but the "doer" in me misses being able to do it myself.

Response from Intulse


Hey Joel,

Thanks so much for the stellar review! We are pleased to be able to serve your organization and glad we were able to help you guys hit your go-live deadline. Your 'cons' comment made us chuckle because we can to wanting to be a 'doer' but as you mention, most everyone of our customers appreciates the freedom and ease with which they can just 'let Intulse do it' !

Thanks so very much!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Turner Lee

Perfect Office Phone Solution

Used daily for 1-2 years
Reviewed 2019-10-25
Review Source: Capterra

The Intulse help desk is very knowledgeable of our phone system from hardware to software to exactly how we want our phones to work for us individually. Very intuitive dashboard experience, and hardly any hiccups with setup and ongoing maintenance. Very quick and thorough response time when we do have an issue.

Pros
The Intulse Dashboard shows you a visual map of every phone line in your system with up-to-the-second caller ID and call data.

Cons
Nothing comes to mind from a software standpoint or from a customer service standpoint. Great product and service.

Response from Intulse


Turner,

Thank you so very much for the kind words. It's our mission to provide exceptional service and support so hearing this sort of feedback encourages our team so much!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chad Staskal

Intulse is a great company

Used daily for 1-2 years
Reviewed 2019-10-26
Review Source: Capterra

After working with dozens of vendors selling many technology systems, Intulse is at the top for having the customer service to back up all their promises. There are always issues and growing pains as you start with new software and hardware. It is the vendor that backs up the sale and issues with great support and Intulse did this.

Pros
Comparing many companies, I liked that Intulse was smaller and seemed to care about customer service and you knew you were talking to the same support when issues or changes arose. The software offered way more than we ever were expecting and I was shocked at how much more we could do with our phone system.

Cons
I have no downside to Intulse. Only downside is you need to have solid internet for VOIP service, but this is on your internet provider, not Intulse.

Response from Intulse


Hello Chad,

So very much appreciate your kind words and of coarse that you value the very thing we strive for; personal, available, knowledgeable support.

So pleased that our software is helping your business and this has been such as win-win relationship!

Thanks again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Intulse pricing

Pricing options
Subscription
View Pricing Plans

Contact Intulse for pricing details

Intulse features

API
Activity Dashboard
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Conferencing
Monitoring
Reporting & Statistics
Third Party Integration
Voice Mail

Automatic Notifications (66 other apps)
Call Reporting (63 other apps)
Chat (84 other apps)
Instant Messaging (65 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Video Conferencing (58 other apps)

Additional information for Intulse

Key features of Intulse

  • Auto Dialer
  • Call Logging
  • Call Parking
  • Employee Directory
  • Encryption
  • Knowledge Base
  • MIS Reporting
  • Multi-Part Conferencing
  • Online Voice Transmission
  • Outbound Reporting
  • Reporting/Analytics
  • Ring Groups
  • Telemarketing Management
  • Unified Communications
  • Virtual Call Center
  • VoIP
  • Voice Quality Enhancement
  • Web Conferencing
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