SmartDeploy vs LogMeIn Resolve

TeamViewer ONE

AnyDesk

Zoho Assist

Macrium Reflect Workstation

EaseUS Todo Backup

KACE

Compare SmartDeploy and LogMeIn Resolve based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

AI-powered platform that unifies identity, endpoints, and compliance—giving IT teams time and control back.

ACMP Suite

In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. ACMP offers modular and scalable solutions for your specific challenges in the IT department.

PDQ Deploy & Inventory

PDQ Deploy is the best way to automate your patch management. Update third-party software, deploy custom scripts, and make impactful configuration changes in minutes. With 200+ ready-to-deploy applications right out of the box.

SmartDeploys unique layered approach enables single image management of Windows and applications.

Alerts/Notifications

Asset Tracking

Compliance Management

Customizable Reports

Dashboard

Disk Cloning

Image Deployment

Inventory Management

IT Asset Tracking

IT Reporting

Maintenance Scheduling

Patch Management

Real-Time Reporting

Remote Access/Control

Remote Monitoring & Management

Remote Update/Installation

Reporting/Analytics

Reporting & Statistics

SmartDeploy

Web-based

Windows

Starter

Plus

System Admin and Account Manager

I have used SmartDeploy to manage deployments across multiple machines, and it has been a game changer for our IT operations.

The automatic driver management ensures the right drivers are installed seamlessly, reducing the chances of deployment issues.

It is incredibly user-friendly, with an intuitive interface that simplifies the process of creating and deploying images across various devices.

Software developer

It is extremely easy to import pictures and make answer documents utilizing the implicit wizards, and you can set up custom or unattended organizations and reimage PCs distantly.

Desktop Engineer Lead

The use of the SmartDeploy flash drives requires our team to be onsite using our LAN connections to domain controllers.

Network technician

I like that I do not have to create a machine first for sysprep rather I can create the VM and I can deploy.

SmartDeploy can be used to easily and quickly image multiple PCs onsite.

The timing is fast in just 17 minutes your image is on your machine deployed and ready.

IT Manager

Time reduction, Resources and Costs as well as improved efficiency and ability to deploy remotely are all benefits of your IT department.

Infrastructure Administrator

Failing that perhaps integration with autoIT scripts or a macro function of some kind to aid in deployment of apps that don't have this feature.

Each support article in a process leads to the next step and so forth.  

IT Systems Engineer

In the realm of utilities SmartDeploy is a breath of fresh air in that it handily does the job it was designed to do in a straightforward and reasonable fashion.

Lead IT Operations Engineer

We ran into some issues with software and compatibility, which was frustrating, however the Support team was very quick to respond and help resolve these issues very quickly.

IT Systems Administrator

We are not supposed delete clients unless we are confident that the device has been decommissioned.

Business Systems Specialist

It is a great product for a mid-size company and certainly is more than acceptable for our needs of nearly a 1000 machines.

Operarions

All the components you would need to do imaging or software deploment is there

Honestly, I cannot be certain that a support tech in another country will not pull an old client off the shelf and reuse.

I wish deployment of custom apps and packages were better.

Technology Assistant

I am the only one who does the imaging in our two buildings.

Shockingly, they even have packages for servers as well.

Overall, I would recommend SmartDeploy to any IT professional as they have helped us with saving hours of IT overhead, saving costs and it's ease of use.

IT Technician

Everyone assisted us with any questions and the imaging process was straight to the point.

The driver packages aid a ton in getting this out.

The cloud deployment was very slow when I set it up last year.

Virtual CIO

Product has a great 'trial' period to get the know the features very well.

The customer service is very responsive as well.

Network Administrator

I like the ease and time savings of doing the deployment.  

Support has been very quick to help with any questions along the way.

Computer Support Specialist

Was easy to use, works well and cost was reasonable

Deployment

Customer Support

Imaging

Driver Packs

Time Saver

User Interface

USB Deployment

Integrations

Documentation

Environment Compatibility

Large Enterprises

Small Business

Mid-size Business

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Milvus

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Monitoring

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Application Management

Assignment Management

Authentication

Automatic User/Device Recognition

Backup and Recovery

Collaboration Tools

Configurable Workflow

Configuration Management

Customizable Branding

Customizable Fields

Customizable Forms

Data Management

Deployment Management

Device Management

Email Management

Endpoint Management

Enrollments/Onboarding

File Transfer

For MSPs

Help Desk Management

Incident Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

Kiosk Mode

Location Tracking

Mobile Device Management

Monitoring

Policy Management

Prioritization

Problem Management

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Notifications

Real-Time Updates

Recurring Issues

Remote Support

Screen Sharing

Secure Login

Security Management

Software Management

SSL Security

Support Ticket Management

Support Ticket Tracking

Task Management

Ticket Management

Troubleshooting

Unattended Access

Usage Tracking/Analytics

Wireless Internet Access Control

Some users say LogMeIn Resolve offers reasonable value for money for smaller teams, and reviewers appreciate the pricing for volume users. However, some reviewers feel it becomes expensive with more licenses, and they note disappointment with reduced features and no free version.

Value for money

By industry, LogMeIn Resolve reviewers are most commonly professionals in information technology and services (15%). The most frequent use case cited is remote support (61% of reviewers).

LogMeIn Resolve

Linux

Chromebook

iPad

Android

iPhone

Remote Access

Standard

Premium 

Infrastructure Manager

Though it does save money by doing so, many standard RMM features, such as automations based on alerts, are only included as additional upgrades.

Director of Implementation

This definitely helps solves customer issues and allows us to help diagnose and resolve those specific issues.

IT Coordinator

Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over.

Director of IT

Logmein Resolve offers Quick remote access to assist customers in real time

Quick and easy setup to start receiving help desk tickets and provide remote support.

GoTo Resolve gives us the solution we need for remote employees to connect to PCs in office

Application Specialist

I am quite satisfied with this tool when we need access to users computer, it gets the job done

I am not sure at the moment as I only use this to resolve things remotely.

IT Consultant

I use the remote support access and control feature the most to help me support my customers with their device issues, and it works great!

mamagement

The software is user-friendly and helps me efficiently manage customer requests.

President

Application Development Analyst

Its user-friendly design ensures that even non-technical staff can navigate it with ease.

Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues.

IT Helpdesk

it is highly secure and others cannot take control because of support KeyIn poor network the site is not connecting and to download it takes timeOver all its good to use but cut, copy, pasting the file is difficult compared to other remote software

I feel so much stress has been taken form just by being able to manage every user and device without having to put on steel toes and walk to them, or get on a Zoom Call and try to walk someone through my troubleshooting process

GoTo Resolve experiences some latency issues every now and then

Senior Systems Administrator

The remote support feature is slower and laggier than GoToAssist, sometimes to the point where I switch back to the GoToAssist to finish a session.

The software offered a comprehensive ticketing and incident management solution that streamlined support processes.

The most difficult part is getting some users to properly download and install the support client, it takes some extra steps especially on mac, but that is out of GoTo’s control.

SmartDeploy vs LogMeIn Resolve Comparison (2026)

SmartDeploy

LogMeIn Resolve

Overview

Video & Screenshots

Pricing

User reviews

Key features

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