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GoTo Resolve Pricing, Features, Reviews and Alternatives

GoTo Resolve product overview

Price starts from

69

Per month

Flat Rate

What is GoTo Resolve?

Designed with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. Simple, secure, flexible, and best of all, free to use.

Key benefits of using GoTo Resolve

-Modernize your help desk with conversational ticketing
-Provide mobile support on any device, from anywhere
-Stay safe with zero trust security architecture
-Save time and resources with remote IT automation

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat

Training options

Live Online
Webinars
Documentation
Videos

GoTo Resolve pricing information

Value for money

5.0

/5

2

Starting from

69

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

GoTo Resolve features

Functionality

3.5

/5

2

Total features

32

11 categories

Most valued features by users

API
Reporting & Statistics
Customizable Branding
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Monitoring
Email Management

Functionality contenders

GoTo Resolve users reviews

Overall Rating

3.5

/5

2

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10
Rating distribution

5

4

3

2

1

1

0

0

1

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best of Goto resolve

Reviewed a month ago

I really like the products,it's value for your money and it's weath per cent.

Pros

The video and sound quality is super.its a powerful IT innovation tool

Cons

The is nothing that I least like about it

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

An ok Product

Reviewed 2 months ago

I wanted to love it but ultimately I am using GoTo assist more than Goto resolve. I cant do what I need to for my Job.

Pros

I like that I can see step by step where the customer is at on their side while trying to load the software.

Cons

I do not like that I can not add a technician to my session so we can troubleshoot together and I do not like that file transfer rarely works and I cant transfer more than one file.

Vendor response

Thank you for the great feedback, Sarah. We have some great news to share on recent product updates. We've recently released multi-agent collaboration which allows you to add up multiple agents to a single remote session and a new file manager for transferring files and folders on deployed devices (outside remote sessions). We are also planning to add this file manager feature to remote sessions.

GoTo Resolve FAQs and common questions

Q. What type of pricing plans does GoTo Resolve offer?

GoTo Resolve has the following pricing plans:
Starting from: $69.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of GoTo Resolve?

GoTo Resolve has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does GoTo Resolve support?

GoTo Resolve supports the following languages:
English


Q. Does GoTo Resolve support mobile devices?

GoTo Resolve supports the following devices:
Android, iPad, iPhone


Q. Does GoTo Resolve offer an API?

No, GoTo Resolve does not have an API available.


Q. What level of support does GoTo Resolve offer?

GoTo Resolve offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Common GoTo Resolve comparisons

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