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All-in-one IT support

(7)

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GoTo Resolve Pricing, Features, Reviews and Alternatives

GoTo Resolve product overview

Price starts from

23

Per month

Flat Rate

What is GoTo Resolve?

Designed with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. Simple, secure, flexible, and best of all, free to use.

Key benefits of using GoTo Resolve

-Modernize your help desk with conversational ticketing
-Provide mobile support on any device, from anywhere
-Stay safe with zero trust security architecture
-Save time and resources with remote IT automation

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat

Training options

Live Online
Webinars
Documentation
Videos

GoTo Resolve pricing information

Value for money

4.3

/5

198

Starting from

23

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

GoTo Resolve features

Functionality

4.3

/5

198

Total features

41

15 categories

Most valued features by users

Reporting/Analytics
API
Activity Dashboard
Customizable Branding
Reporting & Statistics
Alerts/Escalation
Activity Tracking
Real-Time Notifications

GoTo Resolve users reviews

Overall Rating

4.4

/5

198

Positive reviews

90

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.52/10
Rating distribution

5

4

3

2

1

111

68

13

4

2

Pros
The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.
I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.
What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device.
Cons
Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.
I had major issues when I used this product. Many of my customers had problems opening it up on their computer for me to access remotely.
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Clarissa W.

Construction, 201-500 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great way to provide in-house tech support to our crews in the field!

Reviewed 6 years ago

I am able to assist our field guys with their software/computer issues right from my office, quickly and efficiently!

Pros

I am the "resident tech-support" in our office for almost all of our superintendents and field crews. If they're having trouble with a program, or their laptop, I'm usually their first resort, before we call the outsourced IT company we use. For a lot of our jobs out of town, it's difficult for the supervisors to get their laptop in quickly to be checked in person, and Go-To-Assist makes it easy and efficient for me to access their computer and (usually) quickly resolve the issue they're having! I love that I can see and control their computer right from my office, no matter where they are, as long as they have an internet connection.

Cons

There really isn't anything I can think of that I don't like about this software. I've never had any issues with it, other than a little bit of lag, which is due to internet connections and not the software!

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Ifeoma O.

1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Our clients love GoToAssist.

Reviewed 6 years ago
Pros

Gotoassist simplifies the process of remotely communication between my organization and our clients and even between the team at work. I am able to screen share with my colleagues at the workplace, comment on files and documents remotely. I see this tool as a better alternative to Google doc. It is easy to setup and install ,and interestingly a lot of our clients have come to accept this tool courtesy our recommendation.

Cons

Requires a fast internet network connection to function quickly and from experience every remote communication tool requires same too.

SB
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Steve B.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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We have been using GoToAssist for many years.

Reviewed 6 years ago

Provides a tool to support customers remotely and transfer large files directly between users.

Pros

File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.

Cons

Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.

AR
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Verified reviewer

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Learning Curve but Stable Product

Reviewed 6 years ago
Pros

We heavily use this product on a day to day basis, and I have to say, it's very stable. I can count on it to work every time, which is very important when we are trying to get on an angry client's screen. The unattended access feature is easy to set up and easy to access.

Cons

It's weird but there is no clear way to log on and off the desktop application. When setting up a new user and testing their account I had to cancel the tool multiple times from the task manager to get a login screen. The learning curve is a little high, takes a little bit of time to get use to the features and how to use them. I also wish more than one person can enter an unattended session from the unattended access point.

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Manny P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great remote access software.

Reviewed 6 years ago

Simple setup for you and the consumer. In just a few minutes you get computer access.

Pros

Make's remote support simple to use. Clients get a keycode to install software and you are in and out.

Cons

The software was buggy at times and couldn't connect and the computer was on trying to get remote support. Pricing very steep when compared to other companies who do the same thing and have the same features and services. When compared to other companies it's still has a lot more work to do to be charging what they charge.

GoTo Resolve FAQs

Q. What type of pricing plans does GoTo Resolve offer?

GoTo Resolve has the following pricing plans:
Starting from: $23.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of GoTo Resolve?

GoTo Resolve has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does GoTo Resolve support?

GoTo Resolve supports the following languages:
English


Q. Does GoTo Resolve support mobile devices?

GoTo Resolve supports the following devices:
Android, iPad, iPhone


Q. Does GoTo Resolve offer an API?

No, GoTo Resolve does not have an API available.


Q. What level of support does GoTo Resolve offer?

GoTo Resolve offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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