SmartDeploy Pricing, Features, Reviews & Comparison of Alternatives

SmartDeploy

Desktop management solution for IT teams

4.9/5 (89 reviews)

SmartDeploy overview

SmartDeploy is a leading provider of modern endpoint management solutions. With a flexible layered architecture, IT can achieve centralized, single-image management to support 50 - 50,000 endpoints. SmartDeploys award-winning technology combines the best of progressive solutions like SCCM, centralized solutions like VDI and legacy imaging solutions like Ghost, without the common drawbacks. More than 3,000 organizations trust SmartDeploy to deploy and manage their end user devices.
www.smartdeploy.com

Pricing

Starting from
$15
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
SmartDeploy screenshot: SmartDeploy activitiesQuick Start: Before You BeginSmartDeploy screenshot: SmartDeploy computer managementSmartDeploy screenshot: SmartDeploy application packs downloadSmartDeploy screenshot: SmartDeploy golden image deploymentSmartDeploy screenshot: SmartDeploy platform manager

SmartDeploy reviews

Excellent
80

Very good
9

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  4.8
  4.9
Kerry-Ann Johnson

Good Product (Performs Better than Others)

Used monthly for 6-12 months
Reviewed 2019-07-08
Review Source: Capterra

Overall, it is a good value. The ability to connect it to the WiFi network without having to manual do it makes it worth it. Additionally, not having to worry about getting drivers as they have the most popular drivers within the library makes it better than other solutions on the market.

Pros
The product is easy to use and the ability to automatically connect to a WiFi network on deployment is a great feature

Cons
Sometimes devices do not get joined to the network for whatever reason. Also, you cannot have computers named in sequence upon deployment, instead they are automatically given random numbers. Unlike Acronis, which I could input computer names to be Laptop-Department{15} and it would named the computers Laptop-Department15, Laptop-Department16, Laptop-Department17, etc. SmartDeploy randomizes the number sequence. So, when you input the naming convention as Laptop-DepartmentXX, it names the device Laptop-Department84, Laptop-Department25, Laptop-Department40, etc. There is no sequence or logic to the number section. Additionally, you still have to do some prep work by making some changes in the Bios on newer machines in order to get the software to image to it. Also, when you select to log into an account after imaging, it seems that it creates a local account for the profile instead of using the domain account and then it does not join to the domain.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Chris Hubbard

No Hassle Imaging

Used weekly for 2+ years
Reviewed 2019-01-29
Review Source: Capterra

SmartDeploy as a company is very focused on this one thing, and as a result they are not getting sidetracked and overwhelmed. If there is any issue (which occasionally happens due to their striving to enhance the product), they quickly resolve the issue. Their tech support, has always been outstanding and very notably, they provided some highly-customized support to tackle a very unusual make/model we needed a special image for. I would choose SmartDeploy again in a heartbeat.

Pros
With budget cuts, we've had to stop doing massive system refreshes and are now purchasing smaller amounts of systems as funds become available. We are a Dell house, but due to the new purchasing strategy we are getting a more diverse set of Dell models. Fortunately, for us, SmartDeploy has allowed us to tackle that diversity by use a single common image for about 12 different models (which include desktops/laptops and tablets). We only have 1 image to maintain, instead of 12, and if we get a 13th model, then we simply download the PPK (package of specific drivers) from SmartDeploy, add that to our image package and off we go. That is what we like most about this product, but there are a plethora of other items that has made SmartDeploy a huge success. We chose SmartDeploy about 4 years ago, after researching and comparing it in live tests with Symantec and Acronis. We had it up and running in production in about a day. Thanks to a very logical image creation and deployment process, we created a VM using VM Workstation, downloaded the necessary PPK's (driver packages) for the specific machines we had a need to image, and then created a USB stick which contained all necessary image components. Within 30 minutes, we had imaged 3 different models and realized our imaging problems from before were over. What a beautiful thing.

Cons
Would like to be able to snap an image of an existing system and save for re-deployment. To my knowledge, that option has not been made available....yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark Peterson

Build a Virtual Machine then deploy to any hardware

Used weekly for 2+ years
Reviewed 2019-01-30
Review Source: Capterra

Our company delivers software training and needs to deploy a single image to hundreds of machines multiple times a year. We primarily use offline USB deployment for this and it has worked extremely well over the past two years with very little issues or maintenance needed. We have a few dozen disparate sites and each site is maintained by a non-technical employee. They plug the USB drive into a computer and leave it alone for an hour. When they come back its fully deployed - like magic! This method offsets the installation of several software packages that would normally take several days. When deployment issues are experienced we ask the user to capture the logs and send them into SmartDeploy Support. They are incredibly responsive and helpful.

Pros
Being able to generate a single VM image and distribute it to hundreds of different computers (manufacturers and models) is revolutionary. Other software I've used requires you to have an image created on each type of physical hardware. This means you have to manage multiple images and have a spare of each type of computer just to maintain the system.

Cons
There are several deployment methods (USB drives, local network, cloud-based) that all work really well. When using the USB drive method, there isn't an easy way to update the boot software (e.g. WinPE) on the device or distribute new USB media. Shipping the USB drives works but is slow and expensive. Having the coworker at the remote office create a new USB drive is difficult because you have to walk them through installing the enterprise software which I don't necessarily want them to have access to. However, this is not undermining the huge benefits we see from using SmartDeploy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew Darrah

Absolute time saver

Used daily for 2+ years
Reviewed 2019-01-29
Review Source: Capterra

Time saving, we are a Medical Center that is continually growing by purchasing smaller clinics and offices around us. Each time we acquire a new location I have to go in and replace all of their workstations to bring them up to date. I can image 10-40 workstations in no time and ensure each system is configure exactly the same. Time = Money.

Pros
I inherited this process from a previous employee who had left the company. Within just a short amount of time, having never used SmartDeploy before, I was able to update our VM and create a new image. It is awesome to be able to take a brand new computer out of the box, boot from a USB thumb drive and have our standard image installed automatically. Once our image is installed the PC is end user ready with all of the software they need to do their job. I can not imagine rolling out new computers without SmartDeploy.

Cons
Honestly, everything about SmartDeploy works for me as I need it to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Deborah Kaczorowski

Deployment made easy

Used daily for 2+ years
Reviewed 2019-01-29
Review Source: Capterra

We came from a Symantec Ghost and then Clonezilla environment and everything was utterly hands-on and inconsistent and required the usage of an external hard drive that was always full and CDs. SmartDeploy brought us into the 21st century by making the deployments network-capable and able to be run from a dedicated workstation (could also use a VM but I am the only one really working with it for now). We are not using it to its fullest extent but have hopes of doing so as we grow with it. It's a great product for us

Pros
Our deployment system is consistent now Customer service is responsive when there are issues

Cons
We are a static IP shop and SmartDeploy is ideal for DHCP so we are not as able to use the unattended features but we have 350 PCs across our entire environment so it's not a deal-breaker at all Customer Service is in Portland and we're in Chicago - 2 hour delay if I have issues in the AM

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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SmartDeploy pricing

Starting from
$15
Pricing options
Free trial
One time license
View Pricing Plans

Basic: $23.30/machine/year
Essential: $27.50/machine/year
Premium: $30.80/machine/year

All plans include a 50 machine minimum and an Annual Services Renewal fee after the first year. The prices for the Annual Service Renewal fee are as follows:

Basic: $4.80/machine/year
Essential: $8.00/machine/year
Premium: $12.80/machine/year

Licenses are perpetual and a one-time cost. Support is renewed annually.

SmartDeploy features

Customizable Reporting
Real Time Reporting
Reporting & Statistics

API (302 other apps)
Access Control (100 other apps)
Activity Dashboard (145 other apps)
Activity Tracking (76 other apps)
Alerts / Escalation (73 other apps)
Application Integration (71 other apps)
Auditing (90 other apps)
Automatic Notifications (119 other apps)
Collaboration Tools (74 other apps)
Data Import/Export (102 other apps)
Drag & Drop Interface (93 other apps)
Monitoring (206 other apps)
Real Time Data (86 other apps)
Real Time Monitoring (94 other apps)
SSL Security (74 other apps)
Third Party Integration (138 other apps)
Workflow Management (92 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for SmartDeploy

Key features of SmartDeploy

  • Answer File Automation
  • Custom Imaging
  • Disk Cloning
  • Image Deployment
  • Network Deployment
  • Remote Script Execution
  • Scheduling
  • Step-by-Step Wizard
View All Features