GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
SolarWinds Service Desk vs BOSSDesk Comparison (2026)
Add to Compare
Compare similar apps
ManageEngine Endpoint Central
4.6
Freshservice
4.5
JIRA Service Management
4.5
Good recommendations?
SolarWinds Service Desk
5
365
4
192
3
18
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk
5
97
4
46
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs.
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
577
5
4
3
2
1
365
192
18
1
1
- Value for money
- Ease of use
- Features
- Customer support
4.7
145
5
4
3
2
1
97
46
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Katrina P.
IT Analyst
Richard R.
IT Manager
Jesse Z.
Software Engineer
Pros
David g.
net admin
Joe M.
IT Support Specialist II
Cali S.
System Administrator
Cons
Matt M.
Owner Director of Business Development
Dan H.
IT Manager
Cláudia M.
EHS Engineer
Cons
Gibril B.
ICT Help Desk
Steve W.
I.T. Director
David g.
Telecom Coord
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Capacity Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Conversation Intelligence
- Cost Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Decision Support
- Device Auto Discovery
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Feedback Management
- Fixed Asset Management
- Forms Management
- Full Text Search
- Generative AI
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Internal Controls Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- License Inventory
- License Management
- License Tracking
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Language
- Node Management
- Online Forums
- Operational Risk Management
- Order Tracking
- Performance Metrics
- Performance Monitoring
- Personalization
- Personalization and Recommendation
- Policy Management
- Predictive Analytics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receiving
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Analysis
- Risk Assessment
- Risk Reporting
- Risk Scoring
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Spend Analysis
- Spend Management
- Status Tracking
- Subscription Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Widgets
- Workflow Automation
- Workflow Management
- Total features137
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Capacity Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Conversation Intelligence
- Cost Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Decision Support
- Device Auto Discovery
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Feedback Management
- Fixed Asset Management
- Forms Management
- Full Text Search
- Generative AI
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Internal Controls Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- License Inventory
- License Management
- License Tracking
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Language
- Node Management
- Online Forums
- Operational Risk Management
- Order Tracking
- Performance Metrics
- Performance Monitoring
- Personalization
- Personalization and Recommendation
- Policy Management
- Predictive Analytics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receiving
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Analysis
- Risk Assessment
- Risk Reporting
- Risk Scoring
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Spend Analysis
- Spend Management
- Status Tracking
- Subscription Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations23
- Automox
- ChatGPT
- Dameware Remote Everywhere
- Dropbox
- Google Analytics 360
- Google Chrome
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- LogMeIn Resolve
- Microsoft Azure
- Microsoft Entra ID
- Okta
- OneLogin
- Salesforce Sales Cloud
- Slack
- SolarWinds Observability
- Squadcast
- TeamViewer ONE
- Zapier
- Zendesk Suite
- Total integrations3
- Automox
- ChatGPT
- Dameware Remote Everywhere
- Dropbox
- Google Analytics 360
- Google Chrome
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- LogMeIn Resolve
- Microsoft Azure
- Microsoft Entra ID
- Okta
- OneLogin
- Salesforce Sales Cloud
- Slack
- SolarWinds Observability
- Squadcast
- TeamViewer ONE
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
ManageEngine Endpoint Central
Freshservice
JIRA Service Management
